Pure Deco consistently delivers fast, reliable service with timely delivery and well-packaged products that arrive in perfect condition. Customers highlight accurate product descriptions, items matching visuals online, and careful, sturdy packaging that protects fragile pieces. The shopping experience is described as easy and efficient, with seamless order handling, clear descriptions, and quick, professional customer service. Overall, the store earns praise for dependable delivery, well-represented products, and attentive packaging and support.
I had ordered 2 glass carafes in light blue and green and I received a different color. The reshipment was a bit long while the person on the phone told me they would send it back immediately. For the return, I received a reshipment label.
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Jean-Marc B.
Rating: 3 out of 5
following a purchase from 13/12/2024
Cute characters but a bit small
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Marie-Noëlle G.
Rating: 3 out of 5
following a purchase from 12/08/2023
I am disappointed, I thought the liquid was colorless. This should be mentioned in your description.
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Jesus F.
Rating: 3 out of 5
following a purchase from 16/04/2023
Delivery time too long...
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Laurence F.
Rating: 3 out of 5
following a purchase from 17/01/2023
The garland is not programmable
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Response from Pure Deco
Hello, Following your comment, you purchased a garland for eleven euros that has a timer, it is not stated that it is programmable. Here is what is specified on our site: "after 6 hours of operation, the garland automatically turns off for 18 hours, then turns back on for 6 hours and so on". If this item does not suit you, you have the option to return it for a refund. Our Customer Service is at your disposal for more information. Best regards,
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Virginie V.
Rating: 3 out of 5
following a purchase from 10/12/2022
Hello, very good product, thank you. However, I did not expect to have so many customs fees in addition to the international shipping costs. This information should be provided to consumers so that they can make an informed decision. Thank you and good evening. Best regards
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Response from Pure Deco
Unfortunately, we cannot know the amount of customs duties for each product and for each country in addition to Swiss VAT. Best regards, the Pure Deco team
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Angélique L.
Rating: 3 out of 5
following a purchase from 11/09/2022
I am very happy with the product. I am likely to buy other products on your site. However, the "preparation of the package" is very long, you should not be in a hurry. As soon as the package is shipped, received 2 days later.
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Marie José J.
Rating: 3 out of 5
following a purchase from 03/04/2022
Beautiful product compliant with the description; but 24-hour delivery (with extra charge) not respected; the order arrives in 3 working days!
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Response from Pure Deco
Hello, We are sorry for this issue, upon reading your comment we checked and indeed, your order was processed as standard (not express). We will proceed with your immediate refund for the extra charge you paid. We apologize for any inconvenience. The Pure Deco team
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Jean Marc D.
Rating: 3 out of 5
following a purchase from 28/01/2022
Practical for placing photos. However, it would have been practical to foresee a hanging system
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Response from Pure Deco
We follow up on your relevant remark and specify in this regard that we have stipulated this sentence in the description of the collage itself: "For fixing, just two screw heads on the wall and this large collage hangs on the screw heads with disconcerting ease." Therefore, no hanging system is provided as the photo frame simply hangs on screw heads. The ledge at the back is designed for this. We thank you for sharing this comment and hope you will derive full satisfaction from this beautiful product. Best regards, The Pure Deco team
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Gwenn L.
Rating: 3 out of 5
following a purchase from 16/12/2021
the product does not match the image it is white slightly broken, the item received is light gray greenish
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Geraldine P.
Rating: 3 out of 5
following a purchase from 01/10/2021
Hello. I received my package well. There was a delay. Which is not a problem. I had to contact you twice to inquire about an approximate delivery date. I would have simply liked to be informed. About the situation by your services. Best regards. ***
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Joëlle V.
Rating: 3 out of 5
following a purchase from 11/06/2021
Confirms what I was expecting
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Dominique C.
Rating: 3 out of 5
following a purchase from 19/03/2021
Very aesthetic and functional paper basket but deplorable Chronopost delivery. The delivery person shoved the package into my mailbox and thus jammed the door! impossible to open this box: we had to wait for the postman's passage to remedy this ...!
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Christine A.
Rating: 3 out of 5
following a purchase from 25/11/2020
- large selection of very good quality products, at a high price but still reasonable - too bad the delivery is so slow, especially when it comes to a single product (out of stock, and whose availability on time is uncertain), which blocks the rest of the order!
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Cmfa C.
Rating: 3 out of 5
following a purchase from 28/11/2020
The product corresponds to the images on the site. The black plastic cable ties are ugly, which is a bit of a shame.
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Monique M.
Rating: 3 out of 5
following a purchase from 17/11/2020
I was not notified of the delivery!!!
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Mathilde R.
Rating: 3 out of 5
following a purchase from 28/09/2020
I find that the delivery is very long for the two orders I placed.
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Laetitia B.
Rating: 3 out of 5
following a purchase from 04/10/2020
Hello, I am very disappointed that you did not specify that this lamp oil was not transparent but had a yellowish color.
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Guittat N.
Rating: 3 out of 5
following a purchase from 25/09/2020
Hello, I am satisfied with the ordered items. However, the package was forced into my mailbox by the delivery person, leaving no possibility to open it to retrieve the package. I had to moisten the cardboard with water so that it took up less space and be able to turn the key in the lock to finally open it. Your site indicates that it is important to check the contents of the order in the presence of the delivery person but in this case, I could not do it; fortunately, the items were not damaged! Best regards,
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Amandine L.
Rating: 3 out of 5
following a purchase from 02/08/2020
Hello, Your service is very good, however I am completely disappointed with the jewelry box. Your site leads me to believe that these are made in France products, hence the prices which I find high, but I thought it was worth the cost and ultimately when I receive the box: Made in China! A box worth ***€ made in China, what a shame. I feel cheated. I wanted to return the item but I couldn't find my order on your site. In short, bad experience and I absolutely do not recommend you.....
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Noelle L.
Rating: 3 out of 5
following a purchase from 14/06/2020
Hello, the product does not come with an assembly manual
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Ramzi L.
Rating: 3 out of 5
following a purchase from 25/04/2020
Beautiful suspension but very unfortunate that the safety sticker is placed on the visible part of the brass because once removed, the sticker takes off with a slight layer of brass and leaves behind glue that is impossible to clean. For a suspension of this size, the mark is quite visible. Moreover, there are a few slight imperfections on the brass, but I think that depends on the batch this time. In short, a bit expensive due to these 2 defects.
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Ana Mafalda R.
Rating: 3 out of 5
following a purchase from 10/04/2020
I only received part of my order but I was not warned that it would happen like this.
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Response from Pure Deco
Hello, I confirm that your order has been shipped in its entirety in two separate packages. My colleague from customer service informed me that one of the packages is currently in customs, we are sorry but unfortunately, we cannot intervene on the customs clearance. Best regards,
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Caroline D.
Rating: 3 out of 5
following a purchase from 22/01/2020
Delivery time too long
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Response from Pure Deco
Hello, Thank you for taking the time to write a comment, but this is probably an error. Indeed, you ordered table sets indicated as available within 2 weeks and your order was shipped 10 days later, so the delay was shorter than the announced delay. We thank you for your trust, Best regards,
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Stephanie K.
Rating: 3 out of 5
following a purchase from 12/01/2020
Satisfied with the proposed choice, the packaging is correct, one regret: the shipping time ...
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Andree L.
Rating: 3 out of 5
following a purchase from 02/12/2019
15 days of waiting
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Response from Pure Deco
Hello, After verification, the product you ordered was indeed indicated as available within 2 weeks. This mention is specified on our site in the product sheet and in the shopping cart, then in the order confirmation email you received. We are sorry that your trivet was not in stock at the time you ordered it and hope that you are completely satisfied with it. Best regards,
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Axel M.
Rating: 3 out of 5
following a purchase from 17/11/2019
Clearly lacking shipment tracking and information to the carrier to avoid delivery delays
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Response from Pure Deco
Hello, I would like to respond to your comment because we indicated the delivery day to you but the delivery person showed up and you were absent. Best regards,
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Mathilde M.
Rating: 3 out of 5
following a purchase from 03/12/2019
Good choice of products but too bad the shipping costs are so high! A cheaper option at a relay point would be desirable... Moreover, the shipment was particularly long: ordered on 03/12, I was only confirmed the handling on 10/12 - package received on 12/12 Regarding the product, it will be given next week so I have not yet been able to check the quality.
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Response from Pure Deco
Hello, After reading your comment, I confirm that the shipping costs are a flat fee of 6.90 euros regardless of the amount and weight of your orders. As for the delay, I am very surprised by your comment because you chose a product that was indicated to be available within 2 weeks and your order was shipped much earlier, precisely one week after your order. The delivery therefore took place before the deadline that was indicated to you. We sincerely hope that you will be fully satisfied with your future orders! Best regards,
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Boyer P.
Rating: 3 out of 5
following a purchase from 31/10/2019
Delivery: perfect Product quality: average (material)
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Amélie O.
Rating: 3 out of 5
following a purchase from 01/08/2019
Product conforms to the description. Delivery a bit late, the deadlines are not clearly defined enough.
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Response from Pure Deco
Hello, We are sorry that you find the delivery times not clearly defined enough. The deadlines are displayed in the shopping cart before ordering, then reiterated in the confirmation email after ordering. We are at your disposal for any suggestions that would allow us to improve our quality of service. Best regards, The Pure Deco team
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Dominique L.
Rating: 3 out of 5
following a purchase from 09/06/2019
generally satisfied with the service, quality product, package in good condition but delay in delivery
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Response from Pure Deco
Hello, Upon reading your comment, we checked the delay of your order. We would like to clarify that the delivery delay is due to the carrier and not to Pure Deco :-) We thank you for this feedback. Best regards, The Pure Deco Customer Service
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Sophie T.
Rating: 3 out of 5
following a purchase from 04/01/2019
Deadline not respected, obligation to call customer service to obtain information about delivery. However, payment debited quickly.
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Acheteur Vérifié
Rating: 3 out of 5
It is regrettable not to be precise about the delivery time: from 8:30 am to 5:30 pm is a time frame that is far too wide....
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Acheteur Vérifié
Rating: 3 out of 5
Order placed on Tuesday, July 10. Delivery commitment within 48 hours. Still nothing by Monday, July 16. Had to call. Result: package finally delivered on Tuesday, July 17, seven days after the order. Delivery commitment not met.
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Response from Pure Deco
Hello, In response to your comment, we would like to provide important clarification: - your order was placed on 10/07 at 8 PM so you could not receive it on the 12th with standard delivery - it was shipped on 11/07 although it consists of a discounted item - you should indeed have received it on Friday the 13th - Saturday the 14th being a holiday, delivery was made on Monday the 16th. In the end, there is only one day of delay on the part of the carrier, we are sorry and we ask you to please excuse us. We hope to have the pleasure of fully satisfying you during your next order. Best regards, The Pure Deco Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
one of the two people I spoke to on the phone was efficient, the other not at all
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Acheteur Vérifié
Rating: 3 out of 5
Package well delivered, bulbs not damaged but product not up to my expectations
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Acheteur Vérifié
Rating: 3 out of 5
I received the item identical to what was presented on the site, what I find unfortunate is paying for shipping and not being delivered quickly hence the rating of 3/5
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Acheteur Vérifié
Rating: 3 out of 5
Very bad delivery service providing no more precise time slot than 8:00 AM / 5:30 PM which blocks the entire day. The delivery person left my 25 kg shelves in the hall of my building for me to carry up alone. Normally, there is an option that allows you to choose if the package is delivered to your home for an additional fee. It is impossible for me to order from sites with complicated deliveries. Otherwise, perfect product and perfect condition of the product.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I am very very disappointed with the delivery. Yesterday the transport company called me to inform me that my table would be delivered today and that I should be home all day. I waited until 4 PM and still nothing, I called the delivery company and the lady told me the delivery person is not coming today, he will come tomorrow.
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Acheteur Vérifié
Rating: 3 out of 5
I cannot give my opinion as I have not yet received my package: 15 days delay! a bit long for a delivery in France. I recently ordered from an Australian site, delivery time: 10 days!
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Response from Pure Deco
Dear Customer, I am following up on your comment and after checking your order, I confirm that you ordered a week ago for a product indicated as available within 2 weeks. The availability information is indicated on our product sheets, in the cart, and in the order confirmation emails. Your order will be delivered within the announced timeframes, rest assured. For any further information, our Customer Service is at your complete disposal. Best regards, The mediator Pure Deco
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