9.3/10
★★★★★
based on 2677 reviews published

Latest customer reviews

5 /5
★★★★★

- fast shipping - very good information on package tracking

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3 /5
★★★☆☆

No problem with the site but my package was left on the sidewalk in front of the building!!! lucky that the caretaker was out at that moment Unacceptable for the Post, to be followed up.

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5 /5
★★★★★

Fast and efficient

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5 /5
★★★★★

Quick processing, perfect. Good communication

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5 /5
★★★★★

Fast delivery, perfect order.

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4 /5
★★★★☆

Fast delivery

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5 /5
★★★★★

I recommend this site, Quality products that match the visuals on the site, fast delivery and well-packaged products

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2 /5
★★☆☆☆

Hello, we are disappointed with the product we purchased, as we just installed them and the bulbs are all scratched. So it looks much worse.

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Answer from Pure Deco
Hello, I am carefully noting your comment. We are very surprised because the filament bulbs you ordered are very popular. We could have considered an exchange if you had shared this comment with our customer service, but we have no information from you. Furthermore, I see that your order dates back to early November 2014 and your comment is from January 30, 2015, which does not allow us to proceed with an exchange. In the future, we recommend that you contact our customer service upon delivery of your orders because, concerned about your satisfaction, we always try to find a solution. Best regards, The Pure Deco Customer Service
5 /5
★★★★★

Very good, friendly, punctual, takes care of customers

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5 /5
★★★★★

Fast delivery, shipping costs a bit expensive

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5 /5
★★★★★

Good product choice Fast delivery Fragile package well packed

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5 /5
★★★★★

Excellent decoration site and ultra-fast order. All positives.

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4 /5
★★★★☆

Nothing to complain about, everything was perfect and simple.

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5 /5
★★★★★

Everything is beautiful. Thank you.

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5 /5
★★★★★

Fast and efficient.

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4 /5
★★★★☆

Good product!

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5 /5
★★★★★

Very fast delivery.

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5 /5
★★★★★

Very good.

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1 /5
★☆☆☆☆

I placed 2 orders, I immediately returned the items that did not suit me and I cannot get a refund. However, I have proof from the colissimo service that my package arrived at its destination. I am not getting any satisfactory response from them.

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Answer from Pure Deco
Dear Customer, As indicated in our various exchanges, we confirm that we have not received your order return. My colleague from Customer Service left you a voicemail to discuss this directly with you, inviting you to contact your carrier. Best regards, The Pure Deco Customer Service
5 /5
★★★★★

Good quality product and quick reception!

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5 /5
★★★★★

Quality product that matches the description. Fast delivery. Very good!

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5 /5
★★★★★

Very fast, top.

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3 /5
★★★☆☆

Packaging issue, the product arrived scratched.

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Answer from Pure Deco
Hello, After research, it seems that you did not contact us about this, which is regrettable because we could have considered a solution and spared you a negative opinion of Pure Deco. Our Customer Service recently contacted you, we hope to have additional information from you to quickly find a solution. Best regards, The Pure Deco Customer Service
4 /5
★★★★☆

Fast shipping and product compliant with the order. Nothing to complain about.

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1 /5
★☆☆☆☆

I returned items that did not suit me, I have not been refunded even though I have proof of my return by colissimo and proof that it was delivered. I was not informed of the necessity to obtain a return number.

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Answer from Pure Deco
Dear Customer, As indicated in our various exchanges, we confirm that we have not received your order return. My colleague from Customer Service left you a voicemail to discuss this directly with you, inviting you to contact your carrier. Best regards, The Pure Deco Customer Service
4 /5
★★★★☆

Satisfactory,

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4 /5
★★★★☆

I like the choice of items offered, the site is very pleasant, items shipped and delivered quickly; the packaging is very careful; I would maybe like more details on the description of the items, more photos reflecting the material, the exact color, the volume...

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4 /5
★★★★☆

Speed for the preparation and sending of the order. Serious customer service.

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5 /5
★★★★★

No problem, fast delivery.

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5 /5
★★★★★

Fast delivery in careful packaging with bubbles and reinforcements.

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5 /5
★★★★★

Very good service: attentive, fast, efficient.

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4 /5
★★★★☆

Delivery was a bit long.

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5 /5
★★★★★

Delivery was compliant and fast.

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5 /5
★★★★★

Good

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4 /5
★★★★☆

Fast delivery but the box was soaked and well damaged... Fortunately, the products were well packaged!!

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5 /5
★★★★★

Very fast delivery, package in perfect condition

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5 /5
★★★★★

I had to contact the store by phone for a question about a product, the male person was available and had impeccable courtesy. All positive for the service of the online store Pure Deco and its telephone reception.

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5 /5
★★★★★

The service provided was impeccable

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5 /5
★★★★★

As described. fast delivery. thank you.

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5 /5
★★★★★

Perfect, fast delivery, item as described, to recommend

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