The store consistently delivers fast, discreet shipping and reliable delivery times, with multiple mentions of next-day or very quick delivery and packages arriving in good condition. Customers highlight strong product quality across a range of items, noting good flavor, high-quality cartridges, THCA products, and overall consistency in what is described and received. Customer service is repeatedly praised for responsiveness, explanations, refunds when needed, and overall helpful, top-notch support. The range of products and the value proposition are regularly commended, with many customers expressing satisfaction, gratitude, and willingness to reorder.
Usually, I am satisfied with the trim mix fts even if it's not the best quality, but this time it was so bad that out of despair I put it in a tupperware half-filled with water to wash it by shaking... It foamed a lot! But after drying it was less bad and almost smokeable while waiting for my new order.
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Response from pure extrtact cbd
Hello Julien,
We are sincerely sorry to hear about your disappointment regarding your last order. Your feedback is valuable, and we would like to invite you to contact us privately to find a solution that would suit you.
Thank you for your understanding.
The Pure Extract CBD team
M
MARIE NOELE L.
Rating: 1 out of 5
following a purchase from 06/06/2026
Package not received to date because the pickup point does not work with Chronopost which dropped it off in a pickup withdrawal. Pickup withdrawal is down, then invalid withdrawal code!! So impossible to retrieve the package which may have been returned to you!! Very unhappy!!
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Response from pure extrtact cbd
Hello Marie Noele,
We are sincerely sorry to hear that you are experiencing difficulties with the delivery of your package. Your experience is important to us and we want to help you resolve this issue. We invite you to contact us privately so that we can find a solution together. [email protected]
Best regards,
The Pure Extract CBD team
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Marina T.
Rating: 1 out of 5
following a purchase from 04/05/2026
I ordered Hhc and received Hhx, I want a refund
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Response from pure extrtact cbd
Hello Marina,
Thank you for taking the time to share your feedback. For your information, HHC is prohibited on the site, it is HHX.
I invite you to contact customer service.
Best regards,
The Pure Extract CBD team
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Stephane M.
Rating: 1 out of 5
following a purchase from 03/05/2026
The products do not have the smell and taste of the names they bear
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Bilel B.
Rating: 1 out of 5
following a purchase from 19/02/2026
Unsmokable
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sammy H.
Rating: 1 out of 5
following a purchase from 17/02/2026
very disappointed !
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Michael V.
Rating: 1 out of 5
following a purchase from 10/02/2026
Impeccable service, very good product, package tracking, fast delivery. But all of this is useless when the delivery person is too lazy to come to my home but quite the liar to pretend that I was not present. There are plenty of negative reviews about PostNL delivery people, packages left at the door without ringing, packages taken to a relay point without going through the customer's home. And the worst part is that when we inquire, we learn that it is because the delivery people are overworked, pressed like lemons, bad working conditions. Pure Extract is one of the best CBD shops but as long as the delivery is done by PostNL, I will no longer source from you.
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Response from pure extrtact cbd
Hello Michael,
Thank you for taking the time to share your opinion. We are delighted that you appreciate our products and our service. We fully understand your frustrations regarding delivery and want to assure you that we take your comments very seriously. We are in contact with PostNL to improve this service. Your satisfaction is our priority, and we hope to have the opportunity to serve you again under better conditions.
P.S. You also have the option to choose Mondial Relay.
Best regards,
The Pure Extract CBD team
D
David L.
Rating: 1 out of 5
following a purchase from 30/01/2026
Hello, I have not heard anything about my order, I have had no communication from the company despite numerous messages. I even had to place another order which seems to be going smoothly. It's a shame because I am a regular customer, and until now I had no problems. Let's hope this is an isolated incident and that Pure Extract will quickly find a solution...
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Response from pure extrtact cbd
Hello David,
Thank you for your message and we are sorry to hear that you have encountered difficulties with your order. Your satisfaction is very important to us, and we will ensure to resolve this issue as soon as possible. We will contact you shortly to keep you informed about the progress of your order. Thank you for your understanding and loyalty.
Best regards,
The Pure Extract CBD team
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Marie M.
Rating: 1 out of 5
following a purchase from 28/01/2026
ThcP is a synthetic migration that is too powerful and dangerous. It made me sick for 3 days. How is this legal but natural THC is not?
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Response from pure extrtact cbd
Hello Marie,
Thank you for sharing your experience. We are sorry to hear that you had a negative reaction. It is important to highlight that all our products comply with safety and quality regulations. We are here to help you with any questions you may have. Your well-being is our priority.
Cordially,
The Pure Extract CBD team
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Sophie L.
Rating: 1 out of 5
following a purchase from 20/01/2026
Not great, particularly the taste of the Piatella THV-N10 60% resin, very unpleasant, even unsmokable (tar taste). It's a shame, as there is an interesting effect. As for the 4 X Filtered 30% THV-N10 resin, it's smoother and the taste is much more bearable.
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Response from pure extrtact cbd
Hello Sophie,
Thank you for your feedback. We are delighted to hear that you experienced an interesting effect with our Piatella Resin, even though the taste did not satisfy you. Your opinion is valuable and we take it into account to improve our products. Please feel free to try other references that might better suit your preferences.
Best regards,
The Pure Extract CBD team
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Jonathan B.
Rating: 1 out of 5
following a purchase from 07/01/2026
The candies don't work at all for me and my friends. We used 20mg THC candies and felt nothing. Very disappointing all of it...
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Benedicte L.
Rating: 1 out of 5
following a purchase from 29/12/2025
Very very disappointed! The product had no effect, as well as the contact with pure cbd extract who did not bother to respond to my messages. I do not recommend.
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Response from pure extrtact cbd
Hello Bénédicte,
We are sorry to hear that your experience did not meet your expectations. Your satisfaction is essential to us and we would like to understand what happened regarding the product and the communication. Please feel free to contact us directly, we will be happy to assist you.
Best regards,
The Pure Extract CBD team
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Ricardo H.
Rating: 1 out of 5
following a purchase from 09/11/2025
The indicated day has not come
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Response from pure extrtact cbd
Hello Ricardo,
Thank you for your feedback. We are sorry to hear that your order did not arrive on time. We invite you to contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The Pure Extract CBD team
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jim M.
Rating: 1 out of 5
following a purchase from 07/12/2025
still no news about my order after more than 2 weeks, I have an order confirmation, but no package tracking and customer support is not responding
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Jacopo S.
Rating: 1 out of 5
following a purchase from 11/12/2025
Unfortunately, the product is ineffective compared to others with the same tea content.
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Response from pure extrtact cbd
Good morning Jacopo,
Thank you for your feedback. We are always looking for improvements and we care about knowing the opinion of our customers. We invite you to contact us directly to further discuss your experience. We are here to help you!
Best regards,
The Pure Extract CBD team
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Lionel H.
Rating: 1 out of 5
following a purchase from 03/06/2025
No effect
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Response from pure extrtact cbd
Hello Lionel,
Thank you for taking the time to share your feedback. We are sorry to hear that you did not experience the expected effects with our products. Every body reacts differently, and we remain at your disposal to advise you on the optimal use of our extracts. Your satisfaction is our priority, and we want to provide you with the best possible experience.
Please do not hesitate to contact us to discuss this further.
Best regards,
The Pure Extract CBD team
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David K.
Rating: 1 out of 5
following a purchase from 26/05/2025
The cart does not have any effects, I think they sold me a CBD cart as an HHC cart, also the shipping took way too long. Never order from here.
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Giuseppe C.
Rating: 1 out of 5
following a purchase from 18/05/2025
After a week I have not received my package
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Response from pure extrtact cbd
Good morning Giuseppe,
Thank you for your feedback and we sincerely apologize for the inconvenience caused by the non-receipt of your package. We care deeply about our customers' satisfaction and are committed to resolving this situation as soon as possible. We invite you to contact our customer service for immediate assistance.
Thank you for your understanding.
Best regards,
The Pure Extract CBD team
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Adrián C.
Rating: 1 out of 5
following a purchase from 14/05/2025
I don't feel any effect
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Response from pure extrtact cbd
Hello Adrián,
Thank you for your feedback. We are sorry to hear that you did not feel any effect. Each person reacts differently to CBD products, and we encourage you to contact us to discuss your experience. We are here to help you.
Best regards,
The Pure Extract CBD team
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Randal de jesus H.
Rating: 1 out of 5
following a purchase from 01/02/2025
The cartridge was half full
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Response from pure extrtact cbd
Hello Randal de Jesus,
Thank you for taking the time to share your experience. We are sorry to hear that you were not completely satisfied with your order. Your feedback is valuable and we are constantly working to improve our products. Please feel free to contact us directly to resolve this issue.
Best regards,
The Pure Extract CBD team
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Tomasz S.
Rating: 1 out of 5
following a purchase from 14/02/2025
No good
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