Customer reviews of pure extrtact cbd

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 772 published reviews

Summary of reviews

Pure Extract CBD is consistently praised for fast, reliable delivery and responsive after-sales service, with multiple mentions of next-day or rapid delivery and precise tracking. Customers highlight concrete product strengths such as quality materials, effective and pleasant flavors, and strong effects from THCA and other cannabinoids, along with prices that are described as good or fair. The shopping experience is repeatedly noted as easy, trustworthy, and well-supported, with friendly, helpful staff and a smooth ordering process, often accompanied by reliable shipping through Mondial Relay and timely delivery.

Reviews 1, 2 and 3 stars

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Nic H.
Rating: 3 out of 5
following a purchase from 06/09/2026
Delivery by Mondial Relay
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Response from pure extrtact cbd
Dear Nic,

Thank you very much for your review. We appreciate your feedback and understand that the delivery took longer than desired. We hope you will shop with us again in the future.

Best regards,
The team at Pure Extract CBD
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Marine K.
Rating: 1 out of 5
following a purchase from 22/07/2026
Never received my order...
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Response from pure extrtact cbd
Hello Marine,

We are sincerely sorry to hear that you have not received your order. We understand how frustrating this can be and we want to help you resolve this situation. We invite you to contact us directly so that we can find a solution together.

Best regards,
The Pure Extract CBD team
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Jean-Paul A.
Rating: 3 out of 5
following a purchase from 08/08/2026
Great order unfortunately no home delivery
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Response from pure extrtact cbd
Hello Jean-Paul,

Thank you for your feedback and we are glad that you appreciated your order. We understand your expectations regarding home delivery and take note of your comments to improve our service.

Best regards,
The Pure Extract CBD team
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Julien G.
Rating: 1 out of 5
following a purchase from 28/07/2026
Usually, I am satisfied with the trim mix fts even if it's not the best quality, but this time it was so bad that out of despair I put it in a tupperware half-filled with water to wash it by shaking... It foamed a lot! But after drying it was less bad and almost smokeable while waiting for my new order.
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Response from pure extrtact cbd
Hello Julien,

We are sincerely sorry to hear about your disappointment regarding your last order. Your feedback is valuable, and we would like to invite you to contact us privately to find a solution that would suit you.

Thank you for your understanding.

The Pure Extract CBD team
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Simona C.
Rating: 1 out of 5
following a purchase from 23/06/2026
I wouldn't know, nothing has arrived and no one is giving me info!!!
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Alessandro G.
Rating: 1 out of 5
following a purchase from 26/06/2026
They were absolutely not 2ml and the taste was comparable to burnt shit. Debatable effect.
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Sébastien P.
Rating: 1 out of 5
following a purchase from 01/06/2026
No, I sent you an email to express my dissatisfaction, no effect despite the habit of consuming it.
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Ricardo A.
Rating: 1 out of 5
following a purchase from 23/06/2026
It's like a Haribo gummy (it has no effect) ... but at 5€ each
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Jean-Paul A.
Rating: 3 out of 5
following a purchase from 28/06/2026
Excellent, very good quality/price especially the trim, the only downside is no home delivery for me :(
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Response from pure extrtact cbd
Hello Jean-Paul,

Thank you for your feedback and we are delighted that you appreciate the quality of our products, especially the trim. We take note of your comment regarding home delivery and remain at your disposal to improve our service.

Best regards,
The Pure Extract CBD team
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Sylvia B.
Rating: 1 out of 5
following a purchase from 23/06/2026
Package still not received for France for a week now. I will update this review if I ever receive the product.
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Wout V.
Rating: 1 out of 5
following a purchase from 17/06/2026
Worst I ever smoked, never coming back again, please have a look at other shops there's so much better out there. But of course if you don't know any better...
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Sacha M.
Rating: 2 out of 5
following a purchase from 09/06/2026
I still haven't received the order despite several emails sent
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Response from pure extrtact cbd
Hello Sacha,

Thank you for taking the time to share your experience. We are sincerely sorry to hear that you have not yet received your order and understand your frustration. In order to resolve this situation as best as possible, we invite you to contact us directly by private message so that we can assist you.
[email protected]

Best regards,
The Pure Extract CBD team.
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Marie Noele L.
Rating: 1 out of 5
following a purchase from 06/06/2026
Package not received to date because the pickup point does not work with Chronopost which dropped it off in a pickup withdrawal. Pickup withdrawal is down, then invalid withdrawal code!! So impossible to retrieve the package which may have been returned to you!! Very unhappy!!
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Response from pure extrtact cbd
Hello Marie Noele,

We are sincerely sorry to hear that you are experiencing difficulties with the delivery of your package. Your experience is important to us and we want to help you resolve this issue. We invite you to contact us privately so that we can find a solution together.
[email protected]

Best regards,
The Pure Extract CBD team
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Mehdi J.
Rating: 2 out of 5
following a purchase from 01/06/2026
I was very disappointed with the quality of the og kush that I received and for the hash the quality has decreased regarding the piatella but it remains the best on the site the piatella thv-n10 and the Frozen thv N10 but please stop crushing the pieces of hash into small plastic circles change that! Send more merchandise in these small plastic circles for quantities starting from 2g they should be put in small glass jars wide enough not to crush the hash and I am disappointed to see that we never get a gift from a certain amount of money that we buy from you I admit I have already received one or 2 times 1 gram but we are really far from everything that is done on other sites. Now the new sites with molecule or cbd send every time lighters good quality papers but you send rolling papers of poor quality and never good papers never lighters gifts are rare on your site despite the fact that I have spent more than 500 euros with you I have only received 2 times 1 gram while on other sites they send 1 gram free just to test their product for 59 euros we get 10 g on other sites on the other hand you are the most expensive on the market it is true that the only advantage you have is the fast delivery with posteNL but I find your customer service not very friendly anyway at first you were my favorite site but when I see now the quality that we can find on other sites where the hash and the molecule flowers are superior to what we find with you and of superior quality with a great customer seller relationship that we do not have with you I think you really need to review your marketing because many sites are emerging with many advantages and better quality than you so you will have to work differently you will lose a lot of customers
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Response from pure extrtact cbd
Hello Mehdi,

Thank you for your feedback and we are sincerely sorry to hear that your experience did not meet your expectations. Your opinion is valuable and we would like to discuss it further to better understand your concerns and explore how we could improve our services. Please feel free to contact us directly.

Best regards,
The Pure Extract CBD team
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Marina T.
Rating: 1 out of 5
following a purchase from 04/05/2026
I ordered Hhc and received Hhx, I want a refund
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Response from pure extrtact cbd
Hello Marina,

Thank you for taking the time to share your feedback. For your information, HHC is prohibited on the site, it is HHX.
I invite you to contact customer service.

Best regards,
The Pure Extract CBD team
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Stephane M.
Rating: 1 out of 5
following a purchase from 03/05/2026
The products do not have the smell and taste of the names they bear
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Pietro S.
Rating: 3 out of 5
following a purchase from 23/03/2026
Not much, takes 20 minutes and you are clear-headed.
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Response from pure extrtact cbd
Dear Pietro,

Thank you for your feedback and for sharing your experience with "Pure Extract CBD". We are happy that you found our products interesting, but we are sorry to hear that you did not achieve the expected results in terms of timing. Your comment is valuable and will help us improve. If you have further suggestions, please do not hesitate to contact us!

Best regards,
The Pure Extract CBD Team
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V W.
Rating: 3 out of 5
following a purchase from 28/02/2026
Very mild. I've ordered the same before, this lot is not the same level.
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Response from pure extrtact cbd
Dear V.,

Thank you for sharing your feedback regarding your recent order with us. We are sorry to hear that this lot did not meet your expectations compared to your previous experiences. Your satisfaction is important to us, and we will look into this matter further to ensure consistency in our products. Please feel free to reach out to our customer service team if you wish to discuss this further.

Best regards,
The Pure Extract CBD Team
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Bilel B.
Rating: 1 out of 5
following a purchase from 19/02/2026
Unsmokable
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Sammy H.
Rating: 1 out of 5
following a purchase from 17/02/2026
very disappointed !
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Michael V.
Rating: 1 out of 5
following a purchase from 10/02/2026
Impeccable service, very good product, package tracking, fast delivery. But all of this is useless when the delivery person is too lazy to come to my home but quite the liar to pretend that I was not present. There are plenty of negative reviews about PostNL delivery people, packages left at the door without ringing, packages taken to a relay point without going through the customer's home. And the worst part is that when we inquire, we learn that it is because the delivery people are overworked, pressed like lemons, bad working conditions. Pure Extract is one of the best CBD shops but as long as the delivery is done by PostNL, I will no longer source from you.
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Response from pure extrtact cbd
Hello Michael,

Thank you for taking the time to share your opinion. We are delighted that you appreciate our products and our service. We fully understand your frustrations regarding delivery and want to assure you that we take your comments very seriously. We are in contact with PostNL to improve this service. Your satisfaction is our priority, and we hope to have the opportunity to serve you again under better conditions.
P.S. You also have the option to choose Mondial Relay.

Best regards,
The Pure Extract CBD team
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Michele D.
Rating: 3 out of 5
following a purchase from 05/02/2026
Very light. I was not satisfied.
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David L.
Rating: 1 out of 5
following a purchase from 30/01/2026
Hello, I have not heard anything about my order, I have had no communication from the company despite numerous messages. I even had to place another order which seems to be going smoothly. It's a shame because I am a regular customer, and until now I had no problems. Let's hope this is an isolated incident and that Pure Extract will quickly find a solution...
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Response from pure extrtact cbd
Hello David,

Thank you for your message and we are sorry to hear that you have encountered difficulties with your order. Your satisfaction is very important to us, and we will ensure to resolve this issue as soon as possible. We will contact you shortly to keep you informed about the progress of your order. Thank you for your understanding and loyalty.

Best regards,
The Pure Extract CBD team
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Marie M.
Rating: 1 out of 5
following a purchase from 28/01/2026
ThcP is a synthetic migration that is too powerful and dangerous. It made me sick for 3 days. How is this legal but natural THC is not?
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Response from pure extrtact cbd
Hello Marie,

Thank you for sharing your experience. We are sorry to hear that you had a negative reaction. It is important to highlight that all our products comply with safety and quality regulations. We are here to help you with any questions you may have. Your well-being is our priority.

Cordially,
The Pure Extract CBD team
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Sophie L.
Rating: 1 out of 5
following a purchase from 20/01/2026
Not great, particularly the taste of the Piatella THV-N10 60% resin, very unpleasant, even unsmokable (tar taste). It's a shame, as there is an interesting effect. As for the 4 X Filtered 30% THV-N10 resin, it's smoother and the taste is much more bearable.
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Response from pure extrtact cbd
Hello Sophie,

Thank you for your feedback. We are delighted to hear that you experienced an interesting effect with our Piatella Resin, even though the taste did not satisfy you. Your opinion is valuable and we take it into account to improve our products. Please feel free to try other references that might better suit your preferences.

Best regards,
The Pure Extract CBD team
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Jonathan B.
Rating: 1 out of 5
following a purchase from 07/01/2026
The candies don't work at all for me and my friends. We used 20mg THC candies and felt nothing. Very disappointing all of it...
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Benedicte L.
Rating: 1 out of 5
following a purchase from 29/12/2025
Very very disappointed! The product had no effect, as well as the contact with pure cbd extract who did not bother to respond to my messages. I do not recommend.
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Response from pure extrtact cbd
Hello Bénédicte,

We are sorry to hear that your experience did not meet your expectations. Your satisfaction is essential to us and we would like to understand what happened regarding the product and the communication. Please feel free to contact us directly, we will be happy to assist you.

Best regards,
The Pure Extract CBD team
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Adiguzel S.
Rating: 3 out of 5
following a purchase from 20/12/2025
The lemon haze deserves 10/10 for appearance and freshness and beautiful buds, but it could be a bit stronger grown... Unfortunately, less good experience from the strong amnesia and strawberry haze, the first order was slightly better and this time the sour diesel and strawberry and amnesia are in different bags as always, but if you compare they are all exactly the same strain and same quality, no nice fresh smell anymore, smell of grass or pesto.... I hope the next orders will arrive much better...
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Response from pure extrtact cbd
Dear Adiguzel,

Thank you very much for your feedback and for sharing your experiences with our products. We are glad to hear that you were satisfied with the Lemon Haze, but we are sorry to learn that the other varieties did not meet your expectations. Your comments are valuable to us, and we will certainly take them into consideration to improve the quality of our products. We hope to serve you better in the future.

Best regards,
The Pure Extract CBD Team
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Giovanni Q.
Rating: 2 out of 5
following a purchase from 16/12/2025
I didn't receive the right product
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Response from pure extrtact cbd
Hello Giovanni,

Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you did not receive the correct product. Your satisfaction is our priority and we are committed to resolving this issue quickly. Please do not hesitate to contact us directly so that we can rectify the situation.

Best regards,
The Pure Extract CBD team
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Samantha B.
Rating: 3 out of 5
following a purchase from 04/12/2025
I bought 5% CBN to help me sleep and after a few weeks, it works sometimes. But I am not taking it alone yet for the moment. I will reorder it.
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Response from pure extrtact cbd
Hello Samantha,

Thank you for taking the time to share your feedback on our 5% CBN. We are delighted to hear that it helps you sleep, even if it is not yet consistent. Your feedback is valuable and we encourage you to keep trying it. Please feel free to contact us if you have any questions or if you would like to share your impressions during your next order.

Best regards,
The Pure Extract CBD team
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Ricardo H.
Rating: 1 out of 5
following a purchase from 09/11/2025
The indicated day has not come
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Response from pure extrtact cbd
Hello Ricardo,

Thank you for your feedback. We are sorry to hear that your order did not arrive on time. We invite you to contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority.

Best regards,
The Pure Extract CBD team
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Jim M.
Rating: 1 out of 5
following a purchase from 07/12/2025
still no news about my order after more than 2 weeks, I have an order confirmation, but no package tracking and customer support is not responding
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Jacopo S.
Rating: 1 out of 5
following a purchase from 11/12/2025
Unfortunately, the product is ineffective compared to others with the same tea content.
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Response from pure extrtact cbd
Good morning Jacopo,

Thank you for your feedback. We are always looking for improvements and we care about knowing the opinion of our customers. We invite you to contact us directly to further discuss your experience. We are here to help you!

Best regards,
The Pure Extract CBD team
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Monique A.
Rating: 3 out of 5
following a purchase from 23/11/2025
It's a shame that the delivery did not take place at my home and that as a person with reduced mobility I have to travel to pick it up
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Response from pure extrtact cbd
Dear Monique, we thank you for your feedback and we are sorry to hear that the delivery did not meet your expectations. Your satisfaction is very important to us, and we will take your comment into account to improve our delivery service, especially for our customers with reduced mobility. Please do not hesitate to contact us for any further assistance.
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Jean L.
Rating: 3 out of 5
following a purchase from 21/10/2025
Of the 3 cartridges ordered, one does not work with either of my two pens (510 model). After contacting your services, I was asked to return the concerned cartridge at my expense for an exchange. I find it a bit strange that I have to pay the shipping costs to return a defective product (once on the pen, the light blinks and nothing comes out. The other 2 cartridges worked immediately without any problem).
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Response from pure extrtact cbd
Hello Jean,

We sincerely thank you for taking the time to share your experience. We are happy to hear that the other two cartridges are working perfectly, and we understand your frustration regarding the defective cartridge. Your feedback is valuable to us and we hope you will continue to trust us for your future orders.

Best regards,
The Pure Extract CBD team
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Jeffrey R.
Rating: 3 out of 5
following a purchase from 22/10/2025
Fast and good delivery! I have tried different ones, but I do notice that there are a lot of twigs in it and also in the buds themselves, so you end up with little unless you want to smoke twigs.. from the 25g I think I have at least 8 to 10g of twigs. That is really the only downside, the rest is great! good service and a nice company!
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Response from pure extrtact cbd
Hello Jeffrey,

Thank you very much for your detailed feedback. We are glad to hear that you appreciated our service and that your overall experience was positive. We take note of your comments regarding the quality of the product and the unwanted elements, in order to continuously improve our offerings.

Best regards,
The Pure Extract CBD team
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Jérome F.
Rating: 3 out of 5
following a purchase from 11/09/2025
It's not really your fault, but I bought a Puff CBD60% thinking it was a hhc95%. Unfortunately, I opened it and smoked it before realizing. So I placed another order with two other Puffs. But it bothers me to have bought one that will not be useful to me. Maybe I can send it back to you? And you can give me another one? Thank you in advance, Jérôme
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Response from pure extrtact cbd
Hello Jérôme,

Thank you for taking the time to share your feedback. We are sorry to hear that the order did not meet your expectations. We understand your situation and would be happy to assist you. Please feel free to contact us directly so we can discuss return or exchange options for your Puff. Your satisfaction is our priority.

Best regards,
The Pure Extract CBD team
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Adrien C.
Rating: 2 out of 5
following a purchase from 02/09/2025
Puff with THCP that has almost no effect after more than 30 puffs. HHC is much better.
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Response from pure extrtact cbd
Hello Adrien,

Thank you for taking the time to share your feedback. We are sorry to hear that the product did not meet your expectations. Your comments are valuable and we take them into account to improve our offering. Please feel free to contact us for any questions or assistance.

Best regards,
The Pure Extract CBD team
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Agnès C.
Rating: 2 out of 5
following a purchase from 22/06/2025
No effect felt
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Response from pure extrtact cbd
Hello Agnès,

Thank you for taking the time to share your experience. We are sorry to hear that our product did not meet your expectations. Each person reacts differently to CBD oils, and we understand that results can vary. Please feel free to contact us with any questions or for advice on using our products.

Best regards,
The Pure Extract CBD team
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Bo S.
Rating: 2 out of 5
following a purchase from 12/06/2025
The cherry was completely dried out and is full of seeds
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