Customer reviews of pure extrtact cbd

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 702 published reviews

Summary of reviews

The store consistently delivers fast, discreet shipping and reliable delivery times, with multiple mentions of next-day or very quick delivery and packages arriving in good condition. Customers highlight strong product quality across a range of items, noting good flavor, high-quality cartridges, THCA products, and overall consistency in what is described and received. Customer service is repeatedly praised for responsiveness, explanations, refunds when needed, and overall helpful, top-notch support. The range of products and the value proposition are regularly commended, with many customers expressing satisfaction, gratitude, and willingness to reorder.

2 star reviews

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S
Sacha M.
Rating: 2 out of 5
following a purchase from 09/06/2026
I still haven't received the order despite several emails sent
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Response from pure extrtact cbd
Hello Sacha,

Thank you for taking the time to share your experience. We are sincerely sorry to hear that you have not yet received your order and understand your frustration. In order to resolve this situation as best as possible, we invite you to contact us directly by private message so that we can assist you.
[email protected]

Best regards,
The Pure Extract CBD team.
M
Mehdi J.
Rating: 2 out of 5
following a purchase from 01/06/2026
I was very disappointed with the quality of the og kush that I received and for the hash the quality has decreased regarding the piatella but it remains the best on the site the piatella thv-n10 and the Frozen thv N10 but please stop crushing the pieces of hash into small plastic circles change that! Send more merchandise in these small plastic circles for quantities starting from 2g they should be put in small glass jars wide enough not to crush the hash and I am disappointed to see that we never get a gift from a certain amount of money that we buy from you I admit I have already received one or 2 times 1 gram but we are really far from everything that is done on other sites. Now the new sites with molecule or cbd send every time lighters good quality papers but you send rolling papers of poor quality and never good papers never lighters gifts are rare on your site despite the fact that I have spent more than 500 euros with you I have only received 2 times 1 gram while on other sites they send 1 gram free just to test their product for 59 euros we get 10 g on other sites on the other hand you are the most expensive on the market it is true that the only advantage you have is the fast delivery with posteNL but I find your customer service not very friendly anyway at first you were my favorite site but when I see now the quality that we can find on other sites where the hash and the molecule flowers are superior to what we find with you and of superior quality with a great customer seller relationship that we do not have with you I think you really need to review your marketing because many sites are emerging with many advantages and better quality than you so you will have to work differently you will lose a lot of customers
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Response from pure extrtact cbd
Hello Mehdi,

Thank you for your feedback and we are sincerely sorry to hear that your experience did not meet your expectations. Your opinion is valuable and we would like to discuss it further to better understand your concerns and explore how we could improve our services. Please feel free to contact us directly.

Best regards,
The Pure Extract CBD team
G
Giovanni Q.
Rating: 2 out of 5
following a purchase from 16/12/2025
I didn't receive the right product
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Response from pure extrtact cbd
Hello Giovanni,

Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you did not receive the correct product. Your satisfaction is our priority and we are committed to resolving this issue quickly. Please do not hesitate to contact us directly so that we can rectify the situation.

Best regards,
The Pure Extract CBD team
A
Adrien C.
Rating: 2 out of 5
following a purchase from 02/09/2025
Puff with THCP that has almost no effect after more than 30 puffs. HHC is much better.
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Response from pure extrtact cbd
Hello Adrien,

Thank you for taking the time to share your feedback. We are sorry to hear that the product did not meet your expectations. Your comments are valuable and we take them into account to improve our offering. Please feel free to contact us for any questions or assistance.

Best regards,
The Pure Extract CBD team
A
Agnès C.
Rating: 2 out of 5
following a purchase from 22/06/2025
No effect felt
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Response from pure extrtact cbd
Hello Agnès,

Thank you for taking the time to share your experience. We are sorry to hear that our product did not meet your expectations. Each person reacts differently to CBD oils, and we understand that results can vary. Please feel free to contact us with any questions or for advice on using our products.

Best regards,
The Pure Extract CBD team
B
Bo S.
Rating: 2 out of 5
following a purchase from 12/06/2025
The cherry was completely dried out and is full of seeds
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Yannick P.
Rating: 2 out of 5
following a purchase from 01/06/2025
First purchase on this site. A bit disappointed by the quality of the trim. Very few flowers (not even 1/3 on 25g), and the rest is ground leaves and branches. Delivery time a bit long. I find that a bit limited.
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Response from pure extrtact cbd
Hello Yannick,

Thank you for taking the time to share your experience. We are sorry to learn that the product received did not meet your expectations. Your feedback is valuable and allows us to constantly improve the quality of our offerings.

We take our customers' satisfaction very seriously and we will review your comments on the product composition and delivery time. Please do not hesitate to contact us directly to discuss your order, we will be happy to assist you.

Best regards,
The Pure Extract CBD team
O
Oscar K.
Rating: 2 out of 5
following a purchase from 08/05/2025
The packaging is nice and the effects are great, but unfortunately I received a malfunctioning cartridge. The O ring is misplaced, which makes the cartridge leak and clog every time I try to use it. This is my first purchase from this shop, so it may just be bad luck, but I can't rate it 5/5 stars because of this.
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Response from pure extrtact cbd
Hello Oscar,

Thank you for taking the time to share your experience with us. We are delighted to hear that you appreciate the packaging as well as the effects of our products. However, we are sorry to learn that you encountered a problem with your cartridge. This does not meet our quality standards. We encourage you to contact us directly to resolve this issue and ensure you have an optimal experience with your future orders. Your satisfaction is our priority.

Best regards,
The Pure Extract CBD Team
M
Markus G.
Rating: 2 out of 5
following a purchase from 12/04/2025
I am extremely dissatisfied with my order, I ordered 50g of Amnesia Haze Small Buds and 90% of the contents are crumbs and sections or waste products!! I always order the same thing and have never received anything like this in an order before!! I demand a discount due to the poor quality!
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Ardilla L.
Rating: 2 out of 5
following a purchase from 01/03/2025
It gives a good body high but I didn't get any head high
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