Customer reviews of QUALIOPTIC.COM

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 261 published reviews
5 237 91% 4 14 5% 3 6 2% 2 2 1% 1 2 1%

Summary of reviews

The reviews highlight consistent reliability in delivery, with multiple mentions of fast shipping, on-time or earlier-than-expected arrivals, and secure, well-wrapped packaging that protects the binoculars. Customers repeatedly emphasize helpful, responsive service and clear, effective communication, including fast advice and smooth order adjustments. Product quality is described through phrases like bright, precise focus, great binoculars, and accurate descriptions that match expectations, with several notes about sturdy packaging and reliable performance. Overall, the store is portrayed as trustworthy and customer-focused, delivering quickly and keeping orders well protected from dispatch to receipt.

Reviews 1, 2 and 3 stars

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B
Bertrand D.
Rating: 3 out of 5
following a purchase from 30/06/2026
Product delivered under epic conditions. The Colissimo with signature announced (and confirmed) was actually without signature. The delivery person left it in an old decommissioned trash room because the package did not fit in the mailbox! And no notice of passage or attempt to deliver it in person at the home (located 30 meters away)... A week of stress searching to see if it was a scam or theft before finally discovering where the package was hidden...
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Response from QUALIOPTIC.COM
Hello Bertrand,

Thank you very much for your feedback. We are delighted that you finally received your package, even though the delivery conditions were rather unusual. Your experience is valuable to us and we remain attentive to improve this kind of situation in the future.

Best regards,
The JUMELLES.COM team
M
Michael D.
Rating: 3 out of 5
following a purchase from 29/09/2025
The night/thermal vision loses quality in humid weather, and I still can't connect the binoculars with the app. Otherwise, very good material
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Response from QUALIOPTIC.COM
Hello Michael,

Thank you for your feedback on our binoculars! We are delighted that you appreciate the material. We understand your concerns regarding night vision in humid conditions and the connection with the app. Your satisfaction is our priority, and your comments will help us improve our products and services. Please feel free to contact us for any technical assistance.

Best regards,
The JUMELLES.COM team
E
Eric L.
Rating: 1 out of 5
following a purchase from 19/09/2025
Reception not in accordance with the description on the website
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Response from QUALIOPTIC.COM
Hello Eric,

Thank you for taking the time to share your feedback. We are sorry to hear that your order did not meet your expectations. Your satisfaction is our priority, and we are committed to resolving this issue. Please do not hesitate to contact us directly to discuss your experience, we want to offer you a solution that will fully satisfy you.

Best regards,
The JUMELLES.COM team
M
Michel J.
Rating: 3 out of 5
following a purchase from 06/08/2025
Equipment delivered in good condition.
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Response from QUALIOPTIC.COM
Hello Michel, thank you for your feedback regarding the delivery of your equipment. We are pleased to hear that it arrived in good condition. Please feel free to share your suggestions to improve your experience on our site, JUMELLES.COM.
M
Marc F.
Rating: 2 out of 5
following a purchase from 30/07/2025
The delivered item is not what I ordered.
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Response from QUALIOPTIC.COM
Hello Marc,

Thank you for taking the time to share your experience with us. We are sorry to hear that the item received does not match your order. To resolve this issue as best as possible, we invite you to contact our customer service. We will do everything we can to assist you.

Best regards,
The JUMELLES.COM team
J
Jerome S.
Rating: 1 out of 5
following a purchase from 02/07/2025
The rangefinder is not precise at all. Large margin of error in distance, so good for the trash.
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Response from QUALIOPTIC.COM
Hello Jérôme,

Thank you for your feedback. We are sorry to hear that the rangefinder did not meet your expectations. We invite you to contact our customer service to discuss your experience and find a solution that would suit you. Your satisfaction is our priority.

Best regards,
The JUMELLES.COM team
E
Emmanuel B.
Rating: 3 out of 5
following a purchase from 21/06/2025
A small problem with the order but the after-sales service was able to do what was necessary.
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Response from QUALIOPTIC.COM
Hello Emmanuel, we thank you for your feedback and are delighted to learn that our after-sales service was able to resolve your problem. Your satisfaction is our priority, and we will take your comments into account to improve our service. Please do not hesitate to reach out to us for any other requests.
A
Ambroise R.
Rating: 3 out of 5
following a purchase from 26/05/2025
Well received the package and the binoculars. However, the lens cover is cracked! Thank you
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Response from QUALIOPTIC.COM
Hello Mr. Ambroise,
I have just become aware of your issue. Do you have a photo to share with me, and I will inform the manufacturer so they can address the issue.
Pascal
jumelles.com
N
Nadine F.
Rating: 2 out of 5
following a purchase from 01/02/2025
Packaging box of the glasses dented.
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Response from QUALIOPTIC.COM
Hello Mrs. Fialon, sincerely sorry for this inconvenience, but we are dependent on service providers for transport, and it is Colissimo for your shipment. We take special care with our packaging, but they are sometimes damaged by careless handling. Your case is rare, but we can do nothing.... That said, the product still arrived in good condition, and I hope it meets your needs. Best regards.
C
Chantal G.
Rating: 3 out of 5
following a purchase from 19/12/2024
It shakes a lot and fixing on a precise point is not easy. I think I might need to practice because it's not possible to put them on a tripod.
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Response from QUALIOPTIC.COM
Hello Chantal, thank you for your feedback on our site JUMELLES.COM. We are sorry that you encountered difficulties in fixing on a precise point with our binoculars. High magnifications can sometimes be more difficult to master, but with a little practice, you will appreciate their precision. Please feel free to contact us for any suggestions or questions. Thank you again for your 3/5 rating, it encourages us to continue improving. Have a nice day.
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