Customer reviews of QUALIOPTIC.COM

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 261 published reviews
5 237 91% 4 14 5% 3 6 2% 2 2 1% 1 2 1%

Summary of reviews

The reviews highlight consistent reliability in delivery, with multiple mentions of fast shipping, on-time or earlier-than-expected arrivals, and secure, well-wrapped packaging that protects the binoculars. Customers repeatedly emphasize helpful, responsive service and clear, effective communication, including fast advice and smooth order adjustments. Product quality is described through phrases like bright, precise focus, great binoculars, and accurate descriptions that match expectations, with several notes about sturdy packaging and reliable performance. Overall, the store is portrayed as trustworthy and customer-focused, delivering quickly and keeping orders well protected from dispatch to receipt.

3 star reviews

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Bertrand D.
Rating: 3 out of 5
following a purchase from 30/06/2026
Product delivered under epic conditions. The Colissimo with signature announced (and confirmed) was actually without signature. The delivery person left it in an old decommissioned trash room because the package did not fit in the mailbox! And no notice of passage or attempt to deliver it in person at the home (located 30 meters away)... A week of stress searching to see if it was a scam or theft before finally discovering where the package was hidden...
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Response from QUALIOPTIC.COM
Hello Bertrand,

Thank you very much for your feedback. We are delighted that you finally received your package, even though the delivery conditions were rather unusual. Your experience is valuable to us and we remain attentive to improve this kind of situation in the future.

Best regards,
The JUMELLES.COM team
M
Michael D.
Rating: 3 out of 5
following a purchase from 29/09/2025
The night/thermal vision loses quality in humid weather, and I still can't connect the binoculars with the app. Otherwise, very good material
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Response from QUALIOPTIC.COM
Hello Michael,

Thank you for your feedback on our binoculars! We are delighted that you appreciate the material. We understand your concerns regarding night vision in humid conditions and the connection with the app. Your satisfaction is our priority, and your comments will help us improve our products and services. Please feel free to contact us for any technical assistance.

Best regards,
The JUMELLES.COM team
M
Michel J.
Rating: 3 out of 5
following a purchase from 06/08/2025
Equipment delivered in good condition.
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Response from QUALIOPTIC.COM
Hello Michel, thank you for your feedback regarding the delivery of your equipment. We are pleased to hear that it arrived in good condition. Please feel free to share your suggestions to improve your experience on our site, JUMELLES.COM.
E
Emmanuel B.
Rating: 3 out of 5
following a purchase from 21/06/2025
A small problem with the order but the after-sales service was able to do what was necessary.
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Response from QUALIOPTIC.COM
Hello Emmanuel, we thank you for your feedback and are delighted to learn that our after-sales service was able to resolve your problem. Your satisfaction is our priority, and we will take your comments into account to improve our service. Please do not hesitate to reach out to us for any other requests.
A
Ambroise R.
Rating: 3 out of 5
following a purchase from 26/05/2025
Well received the package and the binoculars. However, the lens cover is cracked! Thank you
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Response from QUALIOPTIC.COM
Hello Mr. Ambroise,
I have just become aware of your issue. Do you have a photo to share with me, and I will inform the manufacturer so they can address the issue.
Pascal
jumelles.com
C
Chantal G.
Rating: 3 out of 5
following a purchase from 19/12/2024
It shakes a lot and fixing on a precise point is not easy. I think I might need to practice because it's not possible to put them on a tripod.
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Response from QUALIOPTIC.COM
Hello Chantal, thank you for your feedback on our site JUMELLES.COM. We are sorry that you encountered difficulties in fixing on a precise point with our binoculars. High magnifications can sometimes be more difficult to master, but with a little practice, you will appreciate their precision. Please feel free to contact us for any suggestions or questions. Thank you again for your 3/5 rating, it encourages us to continue improving. Have a nice day.
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