Customer reviews of R2MS

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 265 published reviews
5 222 84% 4 23 9% 3 12 5% 2 5 2% 1 3 1%

Summary of reviews

R2MS consistently delivers on reliability with timely and orderly fulfillment, as many reviews highlight on-time deliveries, items arriving as described, and orders matching the photos and references. The store also reinforces strong product alignment and care in handling, with numerous mentions of compliant, compatible parts and well-packaged items that meet user expectations. Customer service is repeatedly praised for attentiveness, professionalism, quick follow-up, and helpful availability, contributing to smooth communications and reassuring support. Overall, customers describe a competent, efficient team and a trustworthy supplier who provides rapid responses and reliable, accurate orders.

1 star review

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Philippe R.
Rating: 1 out of 5
following a purchase from 08/06/2025
I did not receive the invoice
Translated reviews
Response from R2MS
Hello,
No worries.
Your invoices are in your customer account in the order history.
I have also sent it to you by email.
Have a nice day,
The R2MS team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/04/2023
Not serious about delivery times - No communication!
Translated reviews
Response from R2MS
Hello Sir, your order from 10/04 shipped on 28/04 for your Truvox paper bags is indeed a long delay and we understand your remark (Apart from this review, we have not found any emails from you requesting information as we respond systematically). That is why we did not apply the customs surcharges that should have been billed to you as indicated on the item you chose. Because this is not the level of service we usually offer. Items like those from the TRUVOX brand related to Brexit result in a longer delay and additional costs, especially for customs. We will better specify this information in our labels. Once again, we are sincerely sorry.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/08/2020
Order placed on 08/07, we are on 09/09, still no delivery, despite reminders and promises ...
Translated reviews
Response from R2MS
Hello, Our logistics manager has contacted you by email, problems on the manufacturer's side have caused this delay. Sorry for the inconvenience, Best regards, The R2MS team
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