Customer reviews of R2MS

9,4 /10

Based on 265 published reviews

Summary of reviews

R2MS consistently delivers on reliability with timely and orderly fulfillment, as many reviews highlight on-time deliveries, items arriving as described, and orders matching the photos and references. The store also reinforces strong product alignment and care in handling, with numerous mentions of compliant, compatible parts and well-packaged items that meet user expectations. Customer service is repeatedly praised for attentiveness, professionalism, quick follow-up, and helpful availability, contributing to smooth communications and reassuring support. Overall, customers describe a competent, efficient team and a trustworthy supplier who provides rapid responses and reliable, accurate orders.

Reviews 1, 2, 3, 4 and 5 stars

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Alain M.

Published on 17/03/2024 à 08h12 following a purchase from 06/03/2024

Products compliant
Fast delivery

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Nicolas R.

Published on 02/03/2024 à 15h43 following a purchase from 16/02/2024

top customer service

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Pascal H.

Published on 26/02/2024 à 15h14 following a purchase from 20/02/2024

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Garlan C.

Published on 24/02/2024 à 13h20 following a purchase from 15/02/2024

expensive per kg it works

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Agathe M.

Published on 20/02/2024 à 14h24 following a purchase from 15/02/2024

perfect

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Muriel C.

Published on 12/02/2024 à 11h01 following a purchase from 25/01/2024

easy navigation

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Pascal P.

Published on 06/02/2024 à 22h03 following a purchase from 29/01/2024

Ultra fast shipping and receipt, product meets my expectations

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Sophie J.

Published on 06/02/2024 à 07h09 following a purchase from 24/01/2024

Products conforming and fast delivery

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Baynat G.

Published on 28/01/2024 à 07h16 following a purchase from 16/01/2024

competent, friendly interlocutors and respect for deliveries.

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Michelle L.

Published on 23/01/2024 à 15h59 following a purchase from 26/12/2023

High shipping costs (over 50 euros) and long delivery time (several weeks)

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Response from R2MS Published on 29/01/2024

Hello Madam, Indeed this delay does not reflect the requirement we impose on ourselves to deliver our customers as quickly as possible as evidenced by the reviews already published. We can only regret this long supplier delay related to the end-of-year holidays and inventory period. The R2MS team

Laurent F.

Published on 08/01/2024 à 09h34 following a purchase from 21/12/2023

VERY GOOD EFFECTIVE

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Acheteur Vérifié

Published on 04/12/2023 à 14h06 following a purchase from 26/11/2023

Everything perfect

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Acheteur Vérifié

Published on 26/11/2023 à 23h00 following a purchase from 16/10/2023

So happy to have been able to restore my scrubber that was a bit old.
Because no local repairman could provide me with the parts.
Very nice on the phone
The downside, delivery a bit long, but I understand that they are also dependent on external suppliers!!
Soon another order!!!

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Response from R2MS Published on 04/12/2023

Indeed, among the 57 professional brands, 1 or 2 have significant delays. We are very sincerely sorry and you understood it well; we are dependent on them despite all the actions and feedback we do. Thank you very much for your message, our teams were very proud of it!

Acheteur Vérifié

Published on 12/11/2023 à 11h43 following a purchase from 27/10/2023

Perfect: order taken online, delivery, adaptation to our requests

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Acheteur Vérifié

Published on 06/11/2023 à 14h00 following a purchase from 30/10/2023

Perfect on time and in order
Perfect package

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Acheteur Vérifié

Published on 27/10/2023 à 11h58 following a purchase from 06/10/2023

Good contact with the technician

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Acheteur Vérifié

Published on 20/10/2023 à 15h05 following a purchase from 10/10/2023

Good service. Deadlines respected

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Acheteur Vérifié

Published on 06/10/2023 à 12h41 following a purchase from 03/09/2023

A bit of delay on the delivery but reassuring interlocutor and well received my order

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Acheteur Vérifié

Published on 26/09/2023 à 23h59 following a purchase from 06/09/2023

The parts are available, but they arrive 2 weeks after the order!!! The parts are not available at R2MS, they are available from the manufacturer! That makes a big difference. Compliant parts, well packaged.

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Acheteur Vérifié

Published on 25/09/2023 à 20h42 following a purchase from 18/09/2023

Excellent

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Acheteur Vérifié

Published on 04/09/2023 à 16h44 following a purchase from 22/08/2023

Fast and careful shipping, part received within 10 days

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Acheteur Vérifié

Published on 30/08/2023 à 10h50 following a purchase from 24/08/2023

Delivery costs are too expensive, they doubled the price of the product I ordered

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Acheteur Vérifié

Published on 05/08/2023 à 20h09 following a purchase from 29/07/2023

Speed, efficiency

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Acheteur Vérifié

Published on 10/07/2023 à 11h04 following a purchase from 15/06/2023

Very good without problems

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Acheteur Vérifié

Published on 10/07/2023 à 08h15 following a purchase from 30/06/2023

Very good contact by phone.

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Acheteur Vérifié

Published on 09/07/2023 à 09h15 following a purchase from 28/06/2023

Telephone service not knowledgeable enough

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Acheteur Vérifié

Published on 07/07/2023 à 15h24 following a purchase from 27/06/2023

VERY SATISFIED

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Acheteur Vérifié

Published on 22/06/2023 à 08h35 following a purchase from 07/06/2023

Super technical support

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Acheteur Vérifié

Published on 20/06/2023 à 11h33 following a purchase from 05/06/2023

Package received on time, in accordance with the order. The invoice download was not working, but they immediately responded to my message. So very good.

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Acheteur Vérifié

Published on 31/05/2023 à 08h27 following a purchase from 16/05/2023

fast delivery, clear website

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Acheteur Vérifié

Published on 30/05/2023 à 15h42 following a purchase from 23/05/2023

Great site, easy phone contact, quality of products, only downside as usual the carrier (DPD) who leaves something to be desired but we are used to it ...

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Acheteur Vérifié

Published on 13/05/2023 à 19h06 following a purchase from 11/04/2023

Serious and professional, I am very satisfied…

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Acheteur Vérifié

Published on 09/05/2023 à 19h25 following a purchase from 27/04/2023

Perfect product and fairly quick shipping

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Acheteur Vérifié

Published on 07/05/2023 à 17h26 following a purchase from 10/04/2023

Not serious about delivery times - No communication!

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Response from R2MS Published on 10/05/2023

Hello Sir, your order from 10/04 shipped on 28/04 for your Truvox paper bags is indeed a long delay and we understand your remark (Apart from this review, we have not found any emails from you requesting information as we respond systematically). That is why we did not apply the customs surcharges that should have been billed to you as indicated on the item you chose. Because this is not the level of service we usually offer. Items like those from the TRUVOX brand related to Brexit result in a longer delay and additional costs, especially for customs. We will better specify this information in our labels. Once again, we are sincerely sorry.

Acheteur Vérifié

Published on 01/05/2023 à 10h41 following a purchase from 14/04/2023

Everything went well. Impeccable.

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Acheteur Vérifié

Published on 01/05/2023 à 07h48 following a purchase from 24/04/2023

Fast and efficient

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Acheteur Vérifié

Published on 26/04/2023 à 14h48 following a purchase from 17/04/2023

Excellent service thank you you are great

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Acheteur Vérifié

Published on 21/04/2023 à 17h02 following a purchase from 28/02/2023

Many references and very fast

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Acheteur Vérifié

Published on 21/04/2023 à 13h59 following a purchase from 07/04/2023

Very easy order fulfillment, very courteous phone contact, speed in product delivery, no unpleasant surprises. If needed, I will not hesitate to reorder

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Acheteur Vérifié

Published on 28/03/2023 à 09h23 following a purchase from 21/03/2023

Very well made site; Impeccable service; fast delivery

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