Customer reviews of R2MS

9,4 /10

Based on 265 published reviews

Summary of reviews

R2MS consistently delivers on reliability with timely and orderly fulfillment, as many reviews highlight on-time deliveries, items arriving as described, and orders matching the photos and references. The store also reinforces strong product alignment and care in handling, with numerous mentions of compliant, compatible parts and well-packaged items that meet user expectations. Customer service is repeatedly praised for attentiveness, professionalism, quick follow-up, and helpful availability, contributing to smooth communications and reassuring support. Overall, customers describe a competent, efficient team and a trustworthy supplier who provides rapid responses and reliable, accurate orders.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié

Published on 09/11/2020 à 08h35 following a purchase from 28/10/2020

Very fast delivery. Efficient.

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Acheteur Vérifié

Published on 08/11/2020 à 16h13 following a purchase from 06/11/2020

Perfect, ordered Thursday late afternoon received Saturday morning.

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Acheteur Vérifié

Published on 03/11/2020 à 10h13 following a purchase from 23/10/2020

Quick deadlines, obviously original parts, and control against the reference of the material. Nothing to report, I recommend.

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Acheteur Vérifié

Published on 18/10/2020 à 12h08 following a purchase from 14/10/2020

very well advised by Damien very friendly and professional

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Acheteur Vérifié

Published on 12/10/2020 à 10h51 following a purchase from 01/10/2020

I found my part and very reasonable deadlines to send it

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Acheteur Vérifié

Published on 06/10/2020 à 19h47 following a purchase from 02/10/2020

Clear site

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Acheteur Vérifié

Published on 13/09/2020 à 15h57 following a purchase from 04/09/2020

perfect help

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Acheteur Vérifié

Published on 09/09/2020 à 15h07 following a purchase from 03/08/2020

Order placed on 08/07, we are on 09/09, still no delivery, despite reminders and promises ...

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Response from R2MS Published on 14/09/2020

Hello, Our logistics manager has contacted you by email, problems on the manufacturer's side have caused this delay. Sorry for the inconvenience, Best regards, The R2MS team

Acheteur Vérifié

Published on 09/09/2020 à 12h47 following a purchase from 12/08/2020

I am still waiting for a response for my vacuum bags! When we send an email, there is no reply.

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Response from R2MS Published on 14/09/2020

Hello, A 'long delay' on this product was announced at the time of the order, it was shipped today from our premises. Best regards, The R2MS team

Acheteur Vérifié

Published on 08/09/2020 à 19h09 following a purchase from 10/01/2020

This site allows you to find parts that are not found anywhere else, in my case it was quite difficult because the vacuum cleaners I have are made up of parts from different models, I had to search in several exploded views a bit expensive but an untraceable product on other sites

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Acheteur Vérifié

Published on 08/09/2020 à 16h01 following a purchase from 09/08/2020

Item conforms to our request, we had difficulty finding this item, help was provided during the order (little man symbol help)

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Acheteur Vérifié

Published on 08/09/2020 à 15h23 following a purchase from 15/07/2020

Although I am just a private individual, I found a great responsiveness from my contacts for the order of a very small part.
Thank you.

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Acheteur Vérifié

Published on 08/09/2020 à 15h13 following a purchase from 18/08/2020

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