Customer reviews of R2MS

Hello, We are very surprised by your review since following your complaint email, on the same day I indicated to you "Your complaint is under review. We will get back to you as soon as possible." I think you will understand that we are obliged to verify before we can respond to you. Sincere regards,

Hello Madam, Indeed this delay does not reflect the requirement we impose on ourselves to deliver our customers as quickly as possible as evidenced by the reviews already published. We can only regret this long supplier delay related to the end-of-year holidays and inventory period. The R2MS team

You are right, the situation you experienced is paradoxical even if our entire team puts all possible energy into serving you better. This is evidenced by all your requests to our various members to which you have always received a response. It is true that payment by Credit Card implies instant payment. On the other hand, the manufacturer's computer system indicated your part was available, even if later it pushed back the delivery date several times. Additionally, as with every year-end holiday period, parcel carriers are overwhelmed and this causes disruptions in deliveries. On the 30th, we were indeed present but closed to the public. We are very sorry for all these disruptions and this bad experience.

24/72 H was probably for one of your parts (especially the first 2). The delays for out-of-stock references are not mentioned. With potentially nearly 4 million references that can be ordered for us, we have a very large stock, but unfortunately not all parts. For less common parts, like your "white" brush (Ref 9100002066), manufacturers may have a bit more delay. We apologize for this inconvenience.

Hello, A 'long delay' on this product was announced at the time of the order, it was shipped today from our premises. Best regards, The R2MS team