Customer reviews of R2MS

9,4 /10

Based on 265 published reviews

Summary of reviews

R2MS consistently delivers on reliability with timely and orderly fulfillment, as many reviews highlight on-time deliveries, items arriving as described, and orders matching the photos and references. The store also reinforces strong product alignment and care in handling, with numerous mentions of compliant, compatible parts and well-packaged items that meet user expectations. Customer service is repeatedly praised for attentiveness, professionalism, quick follow-up, and helpful availability, contributing to smooth communications and reassuring support. Overall, customers describe a competent, efficient team and a trustworthy supplier who provides rapid responses and reliable, accurate orders.

Reviews 3, 4 and 5 stars

Reset filters

Acheteur Vérifié

Published on 23/01/2023 à 20h39 following a purchase from 13/01/2023

Fast, efficient, communicative… if the part is not sure on the site a simple call and a little hour later… hop a product sheet on the site… top like their prices, in short, happiness

Translated reviews

Acheteur Vérifié

Published on 23/01/2023 à 16h18 following a purchase from 09/01/2023

Very good, impeccable service. I recommend!

Translated reviews

Acheteur Vérifié

Published on 16/01/2023 à 18h13 following a purchase from 08/01/2023

Hello, I regret that some references are not accompanied by photos.
Best regards

Translated reviews

Acheteur Vérifié

Published on 13/01/2023 à 13h13 following a purchase from 06/01/2023

clear and precise

Translated reviews

Acheteur Vérifié

Published on 09/01/2023 à 23h52 following a purchase from 02/01/2023

Perfect delivery and on time. Really very good. Thank you

Translated reviews

Acheteur Vérifié

Published on 09/01/2023 à 16h25 following a purchase from 16/12/2022

Good site. Good customer service and communication. Good delivery tracking and good product.. Thank you!

Translated reviews

Acheteur Vérifié

Published on 07/12/2022 à 08h15 following a purchase from 27/11/2022

clear site with a wide range of spare parts at reasonable prices

Translated reviews

Acheteur Vérifié

Published on 31/10/2022 à 20h01 following a purchase from 22/10/2022

Fast and compliant

Translated reviews

Acheteur Vérifié

Published on 11/10/2022 à 08h06 following a purchase from 04/10/2022

Very good

Translated reviews

Acheteur Vérifié

Published on 10/10/2022 à 18h55 following a purchase from 04/10/2022

Very good, impeccable service, careful and attentive. I recommend.

Translated reviews

Acheteur Vérifié

Published on 08/10/2022 à 15h03 following a purchase from 29/09/2022

Everything is ok

Translated reviews

Acheteur Vérifié

Published on 07/10/2022 à 18h57 following a purchase from 30/09/2022

Very fast, perfect part, shipping costs a bit high

Translated reviews

Response from R2MS Published on 26/10/2022

Thank you for your message. We are very happy to have served you. For shipping, we try to limit the impact of current increases by not passing them on entirely. Even if we understand your opinion.

Acheteur Vérifié

Published on 24/09/2022 à 06h00 following a purchase from 15/09/2022

Very fast delivery and impeccable package

Translated reviews

Acheteur Vérifié

Published on 24/07/2022 à 15h02 following a purchase from 11/07/2022

Nothing to say

Translated reviews

Acheteur Vérifié

Published on 22/07/2022 à 10h49 following a purchase from 07/07/2022

satisfactory

Translated reviews

Acheteur Vérifié

Published on 22/07/2022 à 10h49 following a purchase from 07/07/2022

Quality technical advice, I recommend!

Translated reviews

Acheteur Vérifié

Published on 22/07/2022 à 10h48 following a purchase from 07/07/2022

parts for any machine!

Translated reviews

Acheteur Vérifié

Published on 09/06/2022 à 06h32 following a purchase from 20/04/2022

Very long delay

Translated reviews

Response from R2MS Published on 15/06/2022

Hello, A delivery time longer than normal is possible depending on the delivery times of our manufacturers, which we are unfortunately dependent on. We strive to do our best and fastest every day. Thank you for your understanding, Have a nice day, The R2MS team

Acheteur Vérifié

Published on 22/05/2022 à 19h10 following a purchase from 10/05/2022

Delivery on time; Product compliant but no photo on the website. It's a shame!

Translated reviews

Response from R2MS Published on 26/09/2022

We completely agree about the photos and are doing everything we can to take as many as possible. With more than 150,000 references, it is true that the impact of our efforts is not easily seen. You can also check your part by comparing it with the technical drawings of the exploded views (green box on the homepage) The R2MS team

Acheteur Vérifié

Published on 19/05/2022 à 11h38 following a purchase from 04/05/2022

No issues with the site and products, however you should change your delivery service, the order was not delivered on the indicated date without valid reason...

Translated reviews

Response from R2MS Published on 20/05/2022

Hello, Thank you for your feedback, we will pass the information to the carrier. Please do not hesitate to contact us when this happens so that we can find a solution as soon as possible. We apologize for the delay and the inconvenience caused! Have a nice day, The R2MS team

Acheteur Vérifié

Published on 22/04/2022 à 07h38 following a purchase from 07/04/2022

Lack of photos

Translated reviews

Response from R2MS Published on 20/05/2022

Hello, We are doing our best to enrich our product photo database (a new process will be implemented in the coming weeks for this) but we manage over 180,000 references and the manufacturers themselves do not necessarily have the photos, so it is complicated to have them all. Thank you for your feedback, The R2MS team

Acheteur Vérifié

Published on 06/04/2022 à 20h20 following a purchase from 29/03/2022

Very responsive and competent. They immediately notice if you have ordered the wrong parts for your machine and help you find the right item

Translated reviews

Acheteur Vérifié

Published on 04/04/2022 à 15h24 following a purchase from 15/03/2022

EASY AND FAST

Translated reviews

Acheteur Vérifié

Published on 30/03/2022 à 13h47 following a purchase from 22/03/2022

Complete site sometimes lacks photos for spare parts

Translated reviews

Acheteur Vérifié

Published on 28/03/2022 à 10h35 following a purchase from 17/03/2022

Hyper reactive and super fast delivery.

Translated reviews

Acheteur Vérifié

Published on 22/03/2022 à 15h47 following a purchase from 02/03/2022

The team is top-notch, always available, pleasant, and gives good advice (reference, exploded view...)

Translated reviews

Acheteur Vérifié

Published on 07/03/2022 à 10h30 following a purchase from 01/03/2022

Services on point and top delivery.

Translated reviews

Acheteur Vérifié

Published on 22/02/2022 à 12h52 following a purchase from 15/02/2022

Smooth and well-organized site, the search by product and brand is magnificent. The informed advice from professionals as well as their responsiveness to satisfy their customers is an undeniable asset. Clear, concise, and fast.

Translated reviews

Acheteur Vérifié

Published on 21/02/2022 à 15h53 following a purchase from 16/02/2022

Perfect. Very responsive site in case of issues, easily reachable as well.

Translated reviews

Acheteur Vérifié

Published on 07/02/2022 à 19h06 following a purchase from 29/01/2022

Fast and careful shipping (by carrier). The original product is compliant. Very reasonable price.

Translated reviews

Acheteur Vérifié

Published on 25/01/2022 à 08h22 following a purchase from 03/01/2022

Translated reviews

Acheteur Vérifié

Published on 20/01/2022 à 16h54 following a purchase from 12/01/2022

Top service and information by phone. We were able to find the monobrosse part quickly.

Translated reviews

Acheteur Vérifié

Published on 12/01/2022 à 08h49 following a purchase from 07/01/2022

A wide choice of references and a pleasant site to browse.

Translated reviews

Acheteur Vérifié

Published on 11/01/2022 à 16h19 following a purchase from 07/12/2021

Disappointed with the delivery, DPD asked to be home from 12 to 3 PM with a code to provide to the delivery person to find the package on the trash can in front of the house in the evening.

Translated reviews

Response from R2MS Published on 12/01/2022

We are sorry to hear that and have reported the information to the carrier.

Acheteur Vérifié

Published on 27/12/2021 à 15h28 following a purchase from 20/12/2021

Very good

Translated reviews

Acheteur Vérifié

Published on 27/12/2021 à 08h47 following a purchase from 22/12/2021

Translated reviews

Acheteur Vérifié

Published on 22/12/2021 à 14h26 following a purchase from 10/12/2021

Everything went well, perfect nothing to complain about.

Translated reviews

Acheteur Vérifié

Published on 13/12/2021 à 14h44 following a purchase from 07/12/2021

Fast and serious, nothing to report.

Translated reviews

Acheteur Vérifié

Published on 12/12/2021 à 18h53 following a purchase from 07/08/2021

Good evening, super product.

Translated reviews

Acheteur Vérifié

Published on 15/11/2021 à 08h36 following a purchase from 08/11/2021

2 orders placed to date, fast delivery, compliant parts.

Translated reviews