Customer reviews of R2MS

9,4 /10

Based on 265 published reviews

Summary of reviews

R2MS consistently delivers on reliability with timely and orderly fulfillment, as many reviews highlight on-time deliveries, items arriving as described, and orders matching the photos and references. The store also reinforces strong product alignment and care in handling, with numerous mentions of compliant, compatible parts and well-packaged items that meet user expectations. Customer service is repeatedly praised for attentiveness, professionalism, quick follow-up, and helpful availability, contributing to smooth communications and reassuring support. Overall, customers describe a competent, efficient team and a trustworthy supplier who provides rapid responses and reliable, accurate orders.

Reviews 4 and 5 stars

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Acheteur Vérifié

Published on 09/01/2023 à 16h25 following a purchase from 16/12/2022

Good site. Good customer service and communication. Good delivery tracking and good product.. Thank you!

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Acheteur Vérifié

Published on 07/12/2022 à 08h15 following a purchase from 27/11/2022

clear site with a wide range of spare parts at reasonable prices

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Acheteur Vérifié

Published on 31/10/2022 à 20h01 following a purchase from 22/10/2022

Fast and compliant

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Acheteur Vérifié

Published on 11/10/2022 à 08h06 following a purchase from 04/10/2022

Very good

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Acheteur Vérifié

Published on 10/10/2022 à 18h55 following a purchase from 04/10/2022

Very good, impeccable service, careful and attentive. I recommend.

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Acheteur Vérifié

Published on 08/10/2022 à 15h03 following a purchase from 29/09/2022

Everything is ok

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Acheteur Vérifié

Published on 07/10/2022 à 18h57 following a purchase from 30/09/2022

Very fast, perfect part, shipping costs a bit high

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Response from R2MS Published on 26/10/2022

Thank you for your message. We are very happy to have served you. For shipping, we try to limit the impact of current increases by not passing them on entirely. Even if we understand your opinion.

Acheteur Vérifié

Published on 24/09/2022 à 06h00 following a purchase from 15/09/2022

Very fast delivery and impeccable package

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Acheteur Vérifié

Published on 24/07/2022 à 15h02 following a purchase from 11/07/2022

Nothing to say

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Acheteur Vérifié

Published on 22/07/2022 à 10h49 following a purchase from 07/07/2022

satisfactory

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Acheteur Vérifié

Published on 22/07/2022 à 10h49 following a purchase from 07/07/2022

Quality technical advice, I recommend!

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Acheteur Vérifié

Published on 22/07/2022 à 10h48 following a purchase from 07/07/2022

parts for any machine!

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Acheteur Vérifié

Published on 22/05/2022 à 19h10 following a purchase from 10/05/2022

Delivery on time; Product compliant but no photo on the website. It's a shame!

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Response from R2MS Published on 26/09/2022

We completely agree about the photos and are doing everything we can to take as many as possible. With more than 150,000 references, it is true that the impact of our efforts is not easily seen. You can also check your part by comparing it with the technical drawings of the exploded views (green box on the homepage) The R2MS team

Acheteur Vérifié

Published on 06/04/2022 à 20h20 following a purchase from 29/03/2022

Very responsive and competent. They immediately notice if you have ordered the wrong parts for your machine and help you find the right item

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Acheteur Vérifié

Published on 04/04/2022 à 15h24 following a purchase from 15/03/2022

EASY AND FAST

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Acheteur Vérifié

Published on 30/03/2022 à 13h47 following a purchase from 22/03/2022

Complete site sometimes lacks photos for spare parts

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Acheteur Vérifié

Published on 28/03/2022 à 10h35 following a purchase from 17/03/2022

Hyper reactive and super fast delivery.

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Acheteur Vérifié

Published on 22/03/2022 à 15h47 following a purchase from 02/03/2022

The team is top-notch, always available, pleasant, and gives good advice (reference, exploded view...)

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Acheteur Vérifié

Published on 07/03/2022 à 10h30 following a purchase from 01/03/2022

Services on point and top delivery.

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Acheteur Vérifié

Published on 22/02/2022 à 12h52 following a purchase from 15/02/2022

Smooth and well-organized site, the search by product and brand is magnificent. The informed advice from professionals as well as their responsiveness to satisfy their customers is an undeniable asset. Clear, concise, and fast.

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Acheteur Vérifié

Published on 21/02/2022 à 15h53 following a purchase from 16/02/2022

Perfect. Very responsive site in case of issues, easily reachable as well.

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Acheteur Vérifié

Published on 07/02/2022 à 19h06 following a purchase from 29/01/2022

Fast and careful shipping (by carrier). The original product is compliant. Very reasonable price.

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Acheteur Vérifié

Published on 25/01/2022 à 08h22 following a purchase from 03/01/2022

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Acheteur Vérifié

Published on 20/01/2022 à 16h54 following a purchase from 12/01/2022

Top service and information by phone. We were able to find the monobrosse part quickly.

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Acheteur Vérifié

Published on 12/01/2022 à 08h49 following a purchase from 07/01/2022

A wide choice of references and a pleasant site to browse.

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Acheteur Vérifié

Published on 27/12/2021 à 15h28 following a purchase from 20/12/2021

Very good

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Acheteur Vérifié

Published on 27/12/2021 à 08h47 following a purchase from 22/12/2021

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Acheteur Vérifié

Published on 22/12/2021 à 14h26 following a purchase from 10/12/2021

Everything went well, perfect nothing to complain about.

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Acheteur Vérifié

Published on 13/12/2021 à 14h44 following a purchase from 07/12/2021

Fast and serious, nothing to report.

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Acheteur Vérifié

Published on 12/12/2021 à 18h53 following a purchase from 07/08/2021

Good evening, super product.

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Acheteur Vérifié

Published on 15/11/2021 à 08h36 following a purchase from 08/11/2021

2 orders placed to date, fast delivery, compliant parts.

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Acheteur Vérifié

Published on 30/10/2021 à 21h20 following a purchase from 25/10/2021

Professional, fast, and serious.

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Acheteur Vérifié

Published on 24/09/2021 à 14h46 following a purchase from 18/09/2021

Impeccable.

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Acheteur Vérifié

Published on 24/06/2021 à 17h13 following a purchase from 21/06/2021

Professional and fast.

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Acheteur Vérifié

Published on 11/06/2021 à 20h11 following a purchase from 01/06/2021

Delivery on time, nothing to say.

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Acheteur Vérifié

Published on 09/06/2021 à 14h36 following a purchase from 12/05/2021

Fast, compliant. Invoice by email received in response to request.

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Acheteur Vérifié

Published on 04/06/2021 à 19h21 following a purchase from 30/05/2021

Good, some misses but professionals overall, responsive customer service.

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Acheteur Vérifié

Published on 04/06/2021 à 16h44 following a purchase from 01/06/2021

Products compliant.

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Acheteur Vérifié

Published on 04/06/2021 à 10h47 following a purchase from 01/06/2021

Very good.

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Acheteur Vérifié

Published on 03/06/2021 à 08h23 following a purchase from 31/05/2021

very fast order and delivery

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