RACER 1927 consistently delivers through fast, reliable shipping and well-packaged orders, with many customers praising the speed from ordering to delivery and the accuracy of product descriptions. The product quality stands out, particularly with gloves praised for fit, flexibility, grip, and protective feel, as well as overall durability and material feel. The shopping experience is described as easy to navigate, clear, and user-friendly, with responsive customer service and straightforward return processes noted in several interactions. Customers also highlight consistent availability of detailed product information and the site’s efficient handling of exchanges and repairs, contributing to a dependable, satisfying shopping experience.
Product too large and poorly sized for my daughter. Return request. Return made but still no response from customer service. The package was received a week ago, but still indicated as awaiting package in the return status. I am waiting for my refund
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Response from RACER 1927
Hello,
We are sorry to hear that your experience did not meet your expectations and that you have not yet received confirmation for your return. We understand your frustration and thank you for your patience. We will look into your situation to resolve this issue as quickly as possible.
Please send us your order number to this email address to assist us in our inquiries: [email protected]
Best regards.
The racer1927.com team
F
Fabien L.
Rating: 1 out of 5
following a purchase from 15/02/2025
I am still waiting for my gloves and a response to my complaint regarding the carrier who has not responded either for 2 weeks. One has to wonder if this brand is just a scam…
To whom it may concern
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Response from RACER 1927
Hello,
after verification, it appears that the tracking indicates an effective delivery (Another relay point, retained by the carrier. This can happen when the first relay point is saturated or no longer accepts deliveries).
And a receipt by the final customer on February 18.
We are sending you these elements by email.
Do not hesitate to contact us by email if needed
Best regards,
J
Julien F.
Rating: 1 out of 5
following a purchase from 11/02/2025
The item received does not resemble the photo.
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Response from RACER 1927
Hello,
we are sorry for the inconvenience caused.
Could you please send us the details (order reference + visuals of the received item) by email so that we can review your request and follow up on it? [email protected]
Best regards,
P/ Customer service
S
S P.
Rating: 1 out of 5
following a purchase from 01/12/2024
I did not receive my order, no possibility to get the item again and late refund
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Response from RACER 1927
Hello, Thank you for your message.
As exchanged with you by email, we could not send you a new item because it is out of stock.
And regarding the refund, we had to wait for confirmation from our carrier that your package had indeed been stolen.
Everything was clearly explained to you by email.
I wish you a good day, Best regards.
TEAM RACER
M
M T.
Rating: 1 out of 5
following a purchase from 18/12/2024
Please refer to my previous review which does not mention any personal information as you seem to say!!
I deduce that for it to be published my review must be favorable to you
I think this is not the best way to inform potential buyers
Best regards
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Response from RACER 1927
Hello Sir,
I just reread our response, we do not mention at any time that you provide personal information. We simply inform you that if you send an email to our customer service, you will receive a personalized response.
I will give you the email address to which you can write to us, and our advisors will take the time to respond to you: [email protected]
I wish you a good day, Best regards.
TEAM RACER
H
H M.
Rating: 1 out of 5
following a purchase from 08/12/2024
After just 1 year, the gloves no longer worked and I had to buy new batteries and it still doesn't work!
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Response from RACER 1927
Hello,
Thank you for your message.
We regret to learn that your order does not bring you complete satisfaction.
In a process of improving our products and services, you can contact our customer service at this email address: [email protected]
Our advisors will take the time to provide you with a personalized response, as well as proposed solutions.
Best regards
The RACER team
P
P B.
Rating: 1 out of 5
following a purchase from 05/11/2024
the battery is defective customer service informed but no follow-up
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Response from RACER 1927
Hello,
Thank you for your message.
We are sorry to learn that your order does not bring you complete satisfaction.
In a process of improving our products and services, you can contact our customer service at this e-mail address: [email protected]
Our advisors will take the time to provide you with a personalized response, as well as the proposed solutions.
Best regards
The RACER team
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 18/08/2024
Gloves were damaged in a few minutes. This brand is not trustworthy.
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Response from RACER 1927
Hello,
Thank you for your message.
We are sorry to read that your order does not bring you complete satisfaction.
To improve our products and services, you can contact our customer service at this e-mail address: [email protected]
Our advisors will take the time to provide you with a personalized response, as well as the solutions envisaged.
Regards
RACER Team
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 20/06/2024
No information regarding my delivery, the package was supposed to be shipped on June 20th, it is now the 27th and nothing, no info, no tracking number, I am still waiting for my package... let's hope this is unusual...
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Response from RACER 1927
Hello Sir,
after the various exchanges you had with our services, we hope that your package has arrived following the logistics service's interaction to have your order re-shipped and delivered in the best possible time.
Best regards,
P/ Customer service
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 16/04/2024
I contacted you several times because I only received one glove out of 2 and to this day I still have no response
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Response from RACER 1927
Hello,
Thank you for your message.
We regret to learn that your order does not fully satisfy you.
In an effort to improve our products and services, you can contact our customer service at this email address: [email protected]
Our advisors will take the time to provide you with a personalized response, as well as proposed solutions.
Best regards
The RACER team
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 21/01/2024
I did not receive my order and Racer have not issued a refund
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Response from RACER 1927
Hello Mary, could you give us your order id? Regards
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 09/01/2024
So disappointed... 250€ for gloves that barely heat and whose battery lasts 1h30... Seriously?!?
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Response from RACER 1927
Hello,
Thank you for your message.
We regret to learn that your order does not bring you complete satisfaction.
In a process of improving our products and services, you can contact our customer service at this email address: [email protected]
Our advisors will take the time to provide you with a personalized response, as well as proposed solutions.
Best regards
The RACER team
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 15/09/2023
It's been a month since I placed my order, I still haven't received anything. Still no response from customer service... Maybe still on vacation.
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Response from RACER 1927
Hello, thank you for your message. The customer service has replied to you by email indicating the availability of your package since 05/10 at the chosen pickup point. I wish you a good day. Best regards. Team RACER
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 08/08/2023
I don't rate the product which is excellent, but the service.
Hyper long delivery almost 1 month to deliver in the capital ...
No feedback or empathy, to announce a new delivery.
The minimum: an email? a text? a mobile call?
Nothing, nada.
For the next purchase, you have lost a customer.
When you are a merchant on the internet, it's at least a bit of communication with the customer ...
It's Chronosposte who announces by text that it's delivered without saying what and who is the sender. Great!
Fortunately, Racer doesn't have a store in Paris, lol.
In short, a zero point on communication and quality of service.
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A
Acheteur V.
Rating: 1 out of 5
following a purchase from 30/05/2023
Hello, the Ronin red/white/black summer gloves are not red as on your site, the European red color. It's the red from China. My new motorcycle is European red. For me, the gloves and the motorcycle need to be the same color. I am not happy. What do you propose for me? Conor
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A
Acheteur V.
Rating: 1 out of 5
following a purchase from 05/05/2023
I ordered two pairs of heated gloves and one pair was missing batteries. The boxes were still sealed so customs or the carrier have not removed them. I have contacted customer service yet still do not have batteries being sent.
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A
Acheteur V.
Rating: 1 out of 5
following a purchase from 07/03/2023
Very disappointed with this site. The product seems to be of good quality but it is too big. I wanted an exchange or a refund but impossible to contact customer service… I am left with unusable gloves because they are too big. I would like to be contacted. Thank you
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A
Acheteur V.
Rating: 1 out of 5
following a purchase from 05/02/2023
Absolutely ineffective customer service, the order was not suitable but impossible to return it as no return label available. Despite an email to customer service 10 days ago, no follow-up was given to my complaint.
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Response from RACER 1927
Hello, could you please give me your order number so I can process your request? Thank you very much, Stephanie
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 24/01/2023
Hello, I am trying to contact you via your form to return my eglove4 product because I cannot on the site as it remains shipped and not delivered. Sincerely, your customer service is non-existent. I wish to be called back and for you to take care of this return/change of these gloves.
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Response from RACER 1927
Hello Marc, can you tell me your order number? Thank you
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 27/01/2023
The product looks beautiful but does not work. I contacted support but have not heard back in 48 hours. I bought these gloves for a ski trip and was not able to use them.
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Response from RACER 1927
Hello Maria, did you get the feedback?
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 30/12/2021
I requested an exchange. The process is really complicated. I dropped off my package at a TNT drop-off point more than a week ago and I still have no news
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Response from RACER 1927
Hello,
Your promo code has been generated, we invite you to check your email to retrieve it and reorder today.
Best regards,
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 19/11/2021
A real disaster! First contact on October 27, 2021 with customer service, one of my gloves is damaged, I asked twice if it was possible to exchange the defective glove and I never got a response. I returned the complete pair on November 29, I was told it was not repairable, I asked again if it was possible to buy a glove: no response, I requested the return on December 6, on December 26 I still received nothing, I followed up by phone and my pair of gloves was returned to me on December 27… 2 months to process this case!!!
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Response from RACER 1927
Hello Sir,
We are sorry for the processing time of your request, with the arrival of winter the requests increase considerably and our processing times do as well.
We do not offer the sale of gloves individually, only a complete pair of gloves.
However, I invite you to contact us at [email protected] to benefit from a discount code for your next purchase on our site.
Best regards,
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 22/09/2021
Delivery at €9.98 scheduled in 48h not respected
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A
Acheteur V.
Rating: 1 out of 5
following a purchase from 01/06/2021
The gloves are really nice. They were ordered according to the size chart. Unfortunately unusable because 3 sizes too small. Unusable. Not recommended.
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Response from RACER 1927
Hello Sir,
Thank you for your order and your feedback on the look of the gloves.
Was this pair intended for you? Because this is a women's model and the sizing differs between men's and women's models, this could explain why the size is 3 times too small for you.
Since your purchase was made less than 15 days ago, you have the option to request a return via the following link: https://sav.racergloves.com/fr
Best regards,
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 29/01/2021
Very disappointed with the delivery, the package was sent and then lost, I have no news, I don't know where my order is, anyway disappointed.
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Response from RACER 1927
Hello Sir,
It seems that the colissimo services have sent your package in the wrong direction, hence the delivery delay. It is currently being routed to the relay point you selected.
We are sorry that the delivery was disrupted independently of our will.
Please feel free to contact us directly at [email protected] if you encounter any issues.
Best regards,
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 26/10/2020
I ordered gloves and the site charged me shipping fees between France and Canada of 42.50 euros. Upon receipt, I see that the package was posted in Montreal while I live in Quebec: I therefore paid international shipping fees for a national shipment 280 km from my home. This is dishonest!
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Response from RACER 1927
Hello Sir,
First of all, we thank you for your purchase on our website.
The delivery was indeed made via our warehouse in Montreal where we had just received the model you ordered.
In a concern for quality of service, we decided to ship directly from Canada rather than from France, which would have extended the delivery times of your order for which you would have seen customs fees applied of an amount of 18% of the product value.
In other words, your pair of gloves cost you 234.13 EUR shipping fees included instead of 460 CAD taxes included if you had bought it from one of our resellers in Canada.
We apologize for the confusion created and inform you that a refund of 20 EUR (amount that would have been charged to you from Canada) has just been made.
Best regards,
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 07/09/2020
Delivery not satisfactory at all!!!
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Response from RACER 1927
Hello,
You report that this item ordered in Chrono-post was not delivered on time.
Indeed, a bug in the carrier's software caused the package to return to our warehouses after several days.
As soon as it returned to our warehouses, your package was sent out again via DHL.
We apologize for the inconvenience caused and please contact customer service for a refund of your shipping costs.
Sportingly
The RACER team
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 20/08/2020
A glove much tighter than the other and longer fingers
Customer service contacted. Email with photo to be sent and they must make the exchange
Because of the nice gloves that I had tried in a store and fit me very well
I can't wait ....
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Response from RACER 1927
Hello,
Following your call we indicated that you needed to send us a photo showing that the gloves were not the same size. Unfortunately, to this day, we have not received anything. You just need to send this to trigger the free return procedure.
It is indeed quite regrettable, so we are waiting for your news to send you a compliant pair.
Thank you for your feedback
Best regards
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