RACER 1927 consistently delivers through fast, reliable shipping and well-packaged orders, with many customers praising the speed from ordering to delivery and the accuracy of product descriptions. The product quality stands out, particularly with gloves praised for fit, flexibility, grip, and protective feel, as well as overall durability and material feel. The shopping experience is described as easy to navigate, clear, and user-friendly, with responsive customer service and straightforward return processes noted in several interactions. Customers also highlight consistent availability of detailed product information and the site’s efficient handling of exchanges and repairs, contributing to a dependable, satisfying shopping experience.
Well received, the quality seems to be there, I just regret that my glove is made in China! Too bad it wasn't specified.
Not yet tested in real conditions.
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Acheteur V.
Rating: 4 out of 5
following a purchase from 28/12/2020
fast delivery and material conforms to my wishes
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Acheteur V.
Rating: 4 out of 5
following a purchase from 26/12/2020
Just one issue when creating an account. It told me several times that the email address was already used
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Acheteur V.
Rating: 4 out of 5
following a purchase from 09/12/2020
good
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Acheteur V.
Rating: 4 out of 5
following a purchase from 19/12/2020
Not bad I didn't find a size chart
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Acheteur V.
Rating: 4 out of 5
following a purchase from 08/12/2020
Clear and smooth navigation
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Acheteur V.
Rating: 4 out of 5
following a purchase from 04/12/2020
Easy access. Clean.
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Acheteur V.
Rating: 4 out of 5
following a purchase from 11/12/2020
For the ordering and delivery part, everything was perfect. For creating an account on the site, the process is not clear and I had to try 3 times to create it.
For the quality of the product, it's too early to say because it's a gift.
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Acheteur V.
Rating: 3 out of 5
following a purchase from 03/12/2020
The product is very good and meets my expectations, especially for the possibility of adding a second battery and extending the heat duration.
The only downside concerns the return policy. I had to return a product because I ordered the wrong size and I found out that the return shipping was entirely at my expense. Normally in online purchases, the return is at the seller's expense. I spent 28 euros to send the product back by mail. On this aspect, I think Race needs to review its commercial policy.
Daniela
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Acheteur V.
Rating: 4 out of 5
following a purchase from 06/12/2020
Great
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Acheteur V.
Rating: 2 out of 5
following a purchase from 05/12/2020
After two days of use, the gloves degraded at high speed, the inside of the fingers is peeling and the grips are already worn out.
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Acheteur V.
Rating: 4 out of 5
following a purchase from 06/12/2020
Good product and good delivery
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Acheteur V.
Rating: 4 out of 5
following a purchase from 04/12/2020
You with the size chart should take a size down because it would be large? I still put my real size and they are too small and also the index finger of the right glove hurts my finger, there is something like a thread or a knot so I returned them and I am waiting for the exchange with a size up, so size 11
In the meantime, my new gloves
Best regards Pierrecaubet
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Acheteur V.
Rating: 4 out of 5
following a purchase from 04/12/2020
the package arrived quickly that's cool
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Acheteur V.
Rating: 4 out of 5
following a purchase from 02/12/2020
fast shipping and compliant product. Good phone contact with customer service for information.
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Acheteur V.
Rating: 4 out of 5
following a purchase from 29/11/2020
Good French brand
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Acheteur V.
Rating: 2 out of 5
following a purchase from 02/11/2020
one of my order was cancelled and i emailed about it and i still have not received the reply. it is about regarding the refund of the cancelled order.
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Response from RACER 1927
Dear Sir,
The refund of your order has been done on your credit card.
Unfortunately your email went directly in our spams.
Best regards,
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Acheteur V.
Rating: 1 out of 5
following a purchase from 26/10/2020
I ordered gloves and the site charged me shipping fees between France and Canada of 42.50 euros. Upon receipt, I see that the package was posted in Montreal while I live in Quebec: I therefore paid international shipping fees for a national shipment 280 km from my home. This is dishonest!
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Response from RACER 1927
Hello Sir,
First of all, we thank you for your purchase on our website.
The delivery was indeed made via our warehouse in Montreal where we had just received the model you ordered.
In a concern for quality of service, we decided to ship directly from Canada rather than from France, which would have extended the delivery times of your order for which you would have seen customs fees applied of an amount of 18% of the product value.
In other words, your pair of gloves cost you 234.13 EUR shipping fees included instead of 460 CAD taxes included if you had bought it from one of our resellers in Canada.
We apologize for the confusion created and inform you that a refund of 20 EUR (amount that would have been charged to you from Canada) has just been made.
Best regards,
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Acheteur V.
Rating: 4 out of 5
following a purchase from 19/08/2020
small problem using my account to order, but very well managed by phone
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Acheteur V.
Rating: 3 out of 5
following a purchase from 10/09/2020
Nothing to say about the product faithful to the description
However, delivery time not respected order on September 10 delivery on the 21
Not seeing anything arrive on the 17 I called and they told me that due to a computer bug the order had not been sent!
I have the impression that if I had not contacted them it would not have been resolved!
The product is good, the delivery be better organized
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Acheteur V.
Rating: 1 out of 5
following a purchase from 07/09/2020
Delivery not satisfactory at all!!!
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Response from RACER 1927
Hello,
You report that this item ordered in Chrono-post was not delivered on time.
Indeed, a bug in the carrier's software caused the package to return to our warehouses after several days.
As soon as it returned to our warehouses, your package was sent out again via DHL.
We apologize for the inconvenience caused and please contact customer service for a refund of your shipping costs.
Sportingly
The RACER team
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Acheteur V.
Rating: 4 out of 5
following a purchase from 17/08/2020
Pleasant and easy-to-use site
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Acheteur V.
Rating: 1 out of 5
following a purchase from 20/08/2020
A glove much tighter than the other and longer fingers
Customer service contacted. Email with photo to be sent and they must make the exchange
Because of the nice gloves that I had tried in a store and fit me very well
I can't wait ....
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Response from RACER 1927
Hello,
Following your call we indicated that you needed to send us a photo showing that the gloves were not the same size. Unfortunately, to this day, we have not received anything. You just need to send this to trigger the free return procedure.
It is indeed quite regrettable, so we are waiting for your news to send you a compliant pair.
Thank you for your feedback
Best regards
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Acheteur V.
Rating: 4 out of 5
following a purchase from 08/08/2020
Clear site, good products and fast delivery.
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Acheteur V.
Rating: 3 out of 5
following a purchase from 29/07/2020
Did not take into account the gift points during my second order. Two days later. No possibility of returning the package. On the site. No correspondent on the thread
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Response from RACER 1927
Hello,
Loyalty points are acquired after 15 days (legal withdrawal period of the order). After this period, you can use them. Regarding returns, for now, just go to the contact section and request a product return, a form must be filled out, and once validated, we will send you the return slip. Very soon, a dedicated site will allow you to manage this.
Regarding the lack of availability by phone, we apologize, the holiday period is always complicated, by email, you are sure to get a response within 24 hours.
Sportingly
The RACER team
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Acheteur V.
Rating: 4 out of 5
following a purchase from 23/07/2020
Correct navigation
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Acheteur V.
Rating: 2 out of 5
following a purchase from 21/02/2020
big sizing issue
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Response from RACER 1927
Hello,
thank you for this feedback, indeed on some models the sizing was not optimal. We have therefore added a section on the site 'KNOW MY SIZE', which will be further improved in the next version that should be released soon. Regarding your purchase, did you find satisfaction with a RACER model?
Best regards
The RACER customer service
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Acheteur V.
Rating: 4 out of 5
following a purchase from 08/01/2020
Fast shipping
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Acheteur V.
Rating: 4 out of 5
following a purchase from 16/12/2019
Everything went well at this level
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