Customer reviews of RACER 1927

Hello, did you receive your gloves?

Hello,

For over 40 years, Racer has designed, manufactured, and marketed heated gloves with the goal of providing the best service to its customers. We have taken your comments into account.

In order to try to best address your questions, we would like to explain our scientific and technical approach. The innovation of the heated glove relies on a technical process: the incorporation of a heating system within the glove's textile and on a fine understanding of the thermophysiology of the hand. It is this combination of knowledge of thermophysiology and technological innovation that allows us to best address the issue of combating the cold with a heated glove.

Your hands are a zone of constant heat exchange between your body (which maintains a constant temperature of 37°C) and the outside environment (which is by definition extremely variable). When exposed to the cold, in order to protect its constant temperature of 37°C, your body will reduce its heat loss to the outside. This results in a decrease in the temperature of your skin, particularly marked at your extremities (feet, hands, face). This drop in temperature will lead to numbness in your fingers and pain. These pains can persist even when your fingers warm up (the phenomenon of frostbite).
The heated glove developed by Racer aims to limit these undesirable phenomena.

Regardless of the heated glove you have:
• The design of the heating system follows the anatomical areas of interest (areas rich in thermal receptors and vascular zones).
• The heating system has been designed to provide an optimal temperature (warm enough for a comfortable feeling, not too hot to avoid burns)
• Depending on your setting, the heating system (1 and 2 bars = physiological monitoring of skin temperature, 3 bars = continuous heating) allows for an adjustment of heating intensity.
• The heating time is less than 180 seconds to achieve a gain of more than 10°C when you turn on your glove.
• We implement a specific and complete safety control at all levels: material, software, and textile, to ensure maximum safety of the system.

The Racer range of heated gloves and mittens adapts to different environmental conditions.
It is important to choose your heated glove based on your use and the environmental conditions (temperature, wind) where you will use it.

Finally, it is important to follow usage rules:
• Choose your glove well based on the use you make of it
• When exposed to the cold (negative temperature or a combination of low temperature and wind), it is imperative to avoid cooling your fingers initially and then putting on your gloves. Before exposing yourself to the cold, we recommend putting on a pair of under-gloves (silk or ceramic type). The use of these under-gloves will help you avoid cooling your fingers and having to warm them up afterward. Put on your heated glove as soon as possible. If needed, you can keep your pair of under-gloves on.
• We advise you to turn on your heated glove in your home so that you have a warm glove when you put it on.
• Be careful not to have damp hands as moisture conducts cold more.
• You should have a little space between your glove and your fingers: the layer of air is insulating. Importance of the right glove size
• Don't hesitate to move your fingers, which promotes blood return that will bring you warmth at 37°C.

Hoping to have best answered your questions.

Hello,
Your promo code has been generated, we invite you to check your email to retrieve it and reorder today.

Best regards,

Hello Sir,

We are sorry for the processing time of your request, with the arrival of winter the requests increase considerably and our processing times do as well.
We do not offer the sale of gloves individually, only a complete pair of gloves.
However, I invite you to contact us at [email protected] to benefit from a discount code for your next purchase on our site.

Best regards,

Hello Sir,

returns are made via the link https://sav.racergloves.com/ to offer you total transparency and tracking of your file.
We work with carriers who offer delivery in 24/48h at the most interesting rate, however, it may happen that the delivery person fails to deliver to you correctly, independently of our will.
You can therefore contact the carrier in question directly for any questions regarding delivery issues.
Best regards

Hello Sir,

Thank you for your order and your feedback on the look of the gloves.
Was this pair intended for you? Because this is a women's model and the sizing differs between men's and women's models, this could explain why the size is 3 times too small for you.

Since your purchase was made less than 15 days ago, you have the option to request a return via the following link: https://sav.racergloves.com/fr

Best regards,

Hello Sir,

It seems that the colissimo services have sent your package in the wrong direction, hence the delivery delay. It is currently being routed to the relay point you selected.
We are sorry that the delivery was disrupted independently of our will.

Please feel free to contact us directly at [email protected] if you encounter any issues.

Best regards,