Customer reviews of RACER 1927

Hello Mr. Ribot,
We are sorry for the inconvenience caused.
Did you raise a concern upon receipt?
Could you please send us the details by email?
[email protected] (if it concerns Cebé items)
[email protected] (if it concerns Racer items)
Upon receipt of these details, our services will process your request.
Best regards,
P/ Customer service

Hello,
Thank you for your message.
We regret to learn that your order does not bring you complete satisfaction.
In a process of improving our products and services, you can contact our customer service at this email address: [email protected]
Our advisors will take the time to provide you with a personalized response, as well as proposed solutions.
Best regards
The RACER team

Hello Sir,
In light of the complications encountered with your delivery, we completely understand your opinion and your dissatisfaction regarding this aspect.
Delivery is a parameter that unfortunately does not depend on us.
Once the package has been picked up and the instructions given, the transport company is completely "autonomous" in its delivery methods.
This can lead to inconveniences if an issue arises during the delivery attempts by the driver (closed relay point or refusing a package, customer absent, etc).
We remain, for our part, -unfortunately- dependent on these parameters.
Although we do everything possible, on the Customer Service side, to be responsive and find the most suitable/quick solutions to satisfy our Customers, we may be faced with this logistical issue. We are sorry about that.
We hope, however, that you will be satisfied with your item.
Best regards,
Customer service

Hello Bruno, did you get your return? Thank you.

Hello,
Indeed it was complicated due to a small exceptional bug on our site. We are sorry and hope that your products bring you complete satisfaction.
The RACER customer service.

Hello, can you please provide me with your order number so we can process your case?

Not having received a response to our exchange, we assume that your problem has been resolved by our sales service.

Hello Pauline, could you please tell me your glove model? Best regards

Hello, did you receive your gloves?

Hello,

For over 40 years, Racer has designed, manufactured, and marketed heated gloves with the goal of providing the best service to its customers. We have taken your comments into account.

In order to try to best address your questions, we would like to explain our scientific and technical approach. The innovation of the heated glove relies on a technical process: the incorporation of a heating system within the glove's textile and on a fine understanding of the thermophysiology of the hand. It is this combination of knowledge of thermophysiology and technological innovation that allows us to best address the issue of combating the cold with a heated glove.

Your hands are a zone of constant heat exchange between your body (which maintains a constant temperature of 37°C) and the outside environment (which is by definition extremely variable). When exposed to the cold, in order to protect its constant temperature of 37°C, your body will reduce its heat loss to the outside. This results in a decrease in the temperature of your skin, particularly marked at your extremities (feet, hands, face). This drop in temperature will lead to numbness in your fingers and pain. These pains can persist even when your fingers warm up (the phenomenon of frostbite).
The heated glove developed by Racer aims to limit these undesirable phenomena.

Regardless of the heated glove you have:
• The design of the heating system follows the anatomical areas of interest (areas rich in thermal receptors and vascular zones).
• The heating system has been designed to provide an optimal temperature (warm enough for a comfortable feeling, not too hot to avoid burns)
• Depending on your setting, the heating system (1 and 2 bars = physiological monitoring of skin temperature, 3 bars = continuous heating) allows for an adjustment of heating intensity.
• The heating time is less than 180 seconds to achieve a gain of more than 10°C when you turn on your glove.
• We implement a specific and complete safety control at all levels: material, software, and textile, to ensure maximum safety of the system.

The Racer range of heated gloves and mittens adapts to different environmental conditions.
It is important to choose your heated glove based on your use and the environmental conditions (temperature, wind) where you will use it.

Finally, it is important to follow usage rules:
• Choose your glove well based on the use you make of it
• When exposed to the cold (negative temperature or a combination of low temperature and wind), it is imperative to avoid cooling your fingers initially and then putting on your gloves. Before exposing yourself to the cold, we recommend putting on a pair of under-gloves (silk or ceramic type). The use of these under-gloves will help you avoid cooling your fingers and having to warm them up afterward. Put on your heated glove as soon as possible. If needed, you can keep your pair of under-gloves on.
• We advise you to turn on your heated glove in your home so that you have a warm glove when you put it on.
• Be careful not to have damp hands as moisture conducts cold more.
• You should have a little space between your glove and your fingers: the layer of air is insulating. Importance of the right glove size
• Don't hesitate to move your fingers, which promotes blood return that will bring you warmth at 37°C.

Hoping to have best answered your questions.

Hello Sir,

returns are made via the link https://sav.racergloves.com/ to offer you total transparency and tracking of your file.
We work with carriers who offer delivery in 24/48h at the most interesting rate, however, it may happen that the delivery person fails to deliver to you correctly, independently of our will.
You can therefore contact the carrier in question directly for any questions regarding delivery issues.
Best regards

Dear Sir,
The refund of your order has been done on your credit card.
Unfortunately your email went directly in our spams.
Best regards,

Hello,
thank you for this feedback, indeed on some models the sizing was not optimal. We have therefore added a section on the site 'KNOW MY SIZE', which will be further improved in the next version that should be released soon. Regarding your purchase, did you find satisfaction with a RACER model?
Best regards
The RACER customer service