Customer reviews of Reverdy

Hello Jérôme, thank you for your feedback.

We sincerely apologize for the difficulties encountered with the carrier, which are completely independent of our will.
We are sorry to hear that you received a damaged bag. Please know that we take special care in preparing your orders. However, it can happen that an incident occurs during transport.

In this case, do not hesitate to make reservations on the delivery note, specifying the nature of the damage and the affected product (if possible, take a photo of the damage) and then inform us. This will allow us to file a complaint with the carrier in order to compensate you.

In general, when you encounter any problem related to a delivery, do not hesitate to contact us directly, so that we can assist you as quickly as possible.

You can reach us at 02 33 91 35 60 (then press #2) or write to us at [email protected] if you have any questions!

See you soon,
The Reverdy team

Hello Robin,

We sincerely apologize for the difficulties encountered with the carrier, which are completely beyond our control.
For your next order, please do not hesitate to contact us in advance, so that we can find a solution to ensure your delivery goes as smoothly as possible.

Our team remains available for any information or to answer your questions. So please do not hesitate to contact us!

See you soon,
The Reverdy team

Hello Philippe, thank you for your feedback.

The discount you saw during your order corresponded to the amount of the voucher that would be generated by this order.

Once your order is validated and shipped, this voucher is available on your account and valid for one year, on our entire range of nutritional supplements, CMV, and natural products.

By going to your Reverdy customer account (section 'My account' > then 'Loyalty program'), you can check your available balance, as well as the expiration date of the generated voucher(s).

For more information, do not hesitate to visit our dedicated page on our site (https://www.reverdy.fr/fr/programme-de-fidelite), or to contact us directly! Our team remains 100% mobilized, by phone (02 33 91 35 60) and by email ([email protected]).

See you soon,
The Reverdy team

Hello Julie, and thank you for your feedback.

We apologize again for sending the payment confirmation emails.

For each production, we check the hardness of the EASY DOSE units using a piston that measures the force needed to break the 15mm diameter granule of EASY DOSE. And for your information, we apply proportionally the same force (or even a little less) as that applied to the granules (5mm in diameter) of our Reverdy feeds.

A minimum hardness is necessary for sufficient product integrity; the EASY DOSE granules may seem hard for a human but are perfectly suitable for a horse, which has very powerful jaws (*for a horse whose dental tables are in good health, of course).

The Reverdy MINÉRAL OLIGOVIT comes in two forms; EASY DOSE (= large granules) and vermicelli. For horses aged one year or older, both versions of the CMV (Mineral and Vitamin Supplement) can be suitable.
Perhaps the vermicelli format would be better for your horses?

If you need additional information, do not hesitate to get back to us! Our nutrition advisor team is available to answer you :)

See you soon,
The Reverdy team

Hello, thank you for your feedback.

We are sorry to hear that a bag was damaged during your delivery.

Please know that we take great care in preparing your orders. However, it is not excluded that an incident may occur during transport. It has already happened that the carrier re-wraps the goods, in which case the pallet may seem intact from the outside, while bags may be torn inside.

In this case, please do not hesitate to make reservations on the delivery note, specifying the nature of the damage and the affected product (if possible, take a photo of the damage) and then inform us.

This will allow us to file a complaint with the carrier to compensate you.

You can reach us at 02 33 91 35 60 (then press #2) or write to us at [email protected] if you have any questions.

We remain at your disposal!

The Reverdy team

Hello Jeanne, thank you for your feedback.

The smell of MINERAL OLIGOVIT is related to the active ingredients that make up the CMV, vitamins, and trace elements. We have added an apple flavor to "mask" this smell as much as possible, thus facilitating the intake of CMV by horses.

Regarding the hardness of the product, it is necessary for sufficient retention of the product, without disturbing the horse's chewing.
Tests were conducted during the product development with the horses from our Reverdy Research Center.
With each production, we also check the hardness of the EASY DOSE units using a piston that measures the force required to break the 15mm diameter pellet of EASY DOSE. And for your information, we apply proportionally the same force (or even a little less) as that applied to the pellets (5mm in diameter) of our Reverdy feeds.

The EASY DOSE pellets may seem hard for a human being but are perfectly suitable for a horse, which has very powerful jaws (*for a horse with healthy dental tables).

As soon as we received your comment, we contacted you to find the most suitable solution. We remain at your disposal if you have any other questions.

The Reverdy team

Hello Maryse, thank you for your feedback.

We sincerely apologize again for this error.

As soon as we received your complaint, we sent you a new package with the correct product.

We thank you for your understanding and remain at your disposal if you have any questions or need information.

Please know that we are absolutely committed to the quality of our products and service to our customers.

See you soon,

The Reverdy team

Hello Caroline, thank you for your feedback.

We apologize for the difficulties encountered with the carrier, which were totally beyond our control.

As we discussed during our discussions, following our complaint to the carrier, they have come back to you to resolve the problem.

For your next order, please do not hesitate to contact us beforehand, so that we can find a solution to ensure that your delivery goes as smoothly as possible.

If you have any further questions, please don't hesitate to contact us - our team is always at your disposal!

The Reverdy team

Hello Mélinda, thank you for your feedback.

We apologize for the difficulties encountered during the delivery of your order.

Our teams and carriers had to deal with a particular situation, with a high number of orders on November 29, as well as difficult weather conditions in Normandy, which affected our production area.

In order to be fully transparent about this situation, we sent you a communication on 02/12/24 explaining the problems encountered, and inviting you to contact our customer service department if you have any questions.

Should you have any further questions, please do not hesitate to contact us. Our team remains fully mobilized to answer your questions.

The Reverdy team

Hello Fanny,

Thank you for your feedback, and we apologize for the difficulties encountered with the carrier, which are totally beyond our control. This situation is exceptional and does not reflect our usual quality of service.

Following your complaint to our customer service department, we have taken the necessary steps to contact the carrier and provide you with a solution as quickly as possible.

For your next order, please do not hesitate to contact us in advance so that we can organize your delivery as efficiently as possible.

And if ever you notice an anomaly, don't hesitate to come straight back to us so that we can act as quickly and efficiently as possible.

If you have any further questions or need advice, our team is always ready to help!

The Reverdy team

Hello Perrine-Mayoa, and thank you for your feedback.

In the 20kg format, the Oligovit Easy Dose Mineral granules may have a more pronounced odor than in the smaller packages... could your horses be more sensitive to this? Does the appearance of the granules in the 20kg bag stored with you seem the same as those distributed previously?

In any case, you should know that the formula has not been modified, and that we are constantly producing (whatever the packaging). We adapt our production to ensure the freshest possible product.

If you have any further questions, please don't hesitate to contact us. Our team is on hand to answer all your questions!

We hope to see you soon,
The Reverdy team

Hello Claire, thank you for your feedback.

We are sorry to hear that the delivery did not go as planned.

Please know that we remain resolutely focused on the quality of our products and customer service. If you have any questions or need advice, please don't hesitate to contact us. Our team is always ready to listen.

We wish you a pleasant day,
The Reverdy team

Hello Christine, thank you for your feedback.

We are sorry to read that the delivery was not carried out as planned and this, beyond our control.

Following your complaint to our customer service department, we have taken the necessary steps to contact the carrier and provide you with a response as quickly as possible. Following this action, your parcel has been made available at the nearest relay point.

In this kind of situation, don't hesitate to contact us as soon as you notice the slightest problem, so that we can act as quickly and efficiently as possible.

If you have any further questions or need advice, our team is always ready to help.
The Reverdy team

Hello Sofia, and thank you for your feedback.

We have taken your message into account and are sorry for the inconvenience.

The carrier has been informed of this delivery problem, but please be aware that it is totally beyond our control.

In this kind of situation, we can ask for the parcel to be re-delivered to your home. However, we cannot control the carrier's organization and this may take a few days. And unfortunately, by the time we received your complaint, the parcel had already been collected from the relay point. Please do not hesitate to contact us immediately, or as soon as you notice an anomaly on your delivery tracking, so that we can help you efficiently.

Please also note that on our website, you now have the option of choosing the DPD or La Poste Colissimo carrier for your orders (followed by delivery to a collection point or to your home).
If you're interested, we offer free shipping on all orders over €65 excluding VAT.

Our site also offers a loyalty program for orders of nutritional supplements.
By logging on to your Reverdy customer account ('My account' section; then 'Loyalty program'), you can check your available balance, as well as the expiry date of the voucher(s) generated. You can now go to the Loyalty Program page to find out how much you have available to use on your next order of nutritional supplements.

Should you have any further questions or require further information, please do not hesitate to contact us by telephone on 02 33 91 35 60 (then press #2), or by e-mail at [email protected].

We hope to hear from you soon,
The Reverdy team

Hello Lisa, thank you for your feedback.

Our CMV is generally well consumed, even on its own. But each horse is unique, and it's possible that some horses or ponies unaccustomed to this format may need to be "conditioned" a little to come to appreciate it.

Don't hesitate to introduce them to the product progressively, first one unit, then two, and so on. You can also "break" the large EASY DOSE granule into several pieces and present it with a piece of apple or carrot. More delicate horses usually get used to this gradually. You can also put a small amount of MINERAL OLIGOVIT EASY DOSE out in the open air for 2 to 3 days to reduce the odour to which your horse may be sensitive.

Our OLIGOVIT MINERAL is also available in vermicelli form (approx. 2 mm in diameter), which may be more suitable for your horses? :)

And if you haven't already done so, don't hesitate to contact our team of nutrition advisors so we can help you ;)

See you soon!
The Reverdy team

Hello Guy, and thank you for your feedback.

We are very sorry that we have experienced a problem with the delivery of your order, which is beyond our control.

Our Customer Service has contacted you to give you more information about the delivery, scheduled for 10/11/23. According to the carrier, the delivery was made to your address on the scheduled date.

If you have any further questions about the delivery, or need advice on our products, our team remains available and 100% at your service!

Have a nice day
The Reverdy team

Hello Philippe, and thank you for your feedback.

The 3€ discount you saw during your order corresponded to the amount of the voucher that would be generated by this order (equivalent to 5% of the amount including VAT of your order).

Once your order has been validated and dispatched, this voucher is available on your account, and valid for 90 days, on our entire range of nutritional supplements (https://www.reverdy.fr/fr/e-boutique/supplements-nutritionnels).

By logging on to your Reverdy customer account ('My account', then 'Loyalty program'), you can check your available balance, as well as the expiry date of the voucher(s) generated.

For more information, please visit our dedicated page on our website (https://www.reverdy.fr/fr/programme-de-fidelite), or contact us directly! Our team remains 100% mobilized, by telephone (02 33 91 35 60) and e-mail ([email protected]).

We hope to see you soon,
The Reverdy team

Hello and thank you for your feedback.

Our technical advisor will contact you directly to check on your foal.

Don't hesitate to contact us if you have any other questions or need advice, our team remains 100% mobilized and at your service!

See you soon :)

The Reverdy team

We thank you for your feedback, and apologize for the difficulties encountered with the carrier, totally beyond our control.

If you wish, we can make sure that we do not work with this carrier in the case of a new order (you would just have to specify it in the comments when placing your order). However, carriers sometimes subcontract with other local companies, so it is difficult to be 100% certain that you will not be delivered again by the same company.

In any case, our entire team remains 100% mobilized and at your service!

Do not hesitate to contact us if you need help to place an order or receive a parcel.

See you soon :)