Hello Yveline, and thank you for your feedback.
As you may have read before placing your order, as soon as the weight of the order exceeds 20kg, shipments are made by straight truck up to 19T.
If the delivery address is not (or not easily) accessible, we always do our best to accommodate you.
In the case of this delivery, we had given the carrier as much information as possible, and had asked that you be contacted before delivery. But it's difficult for us to have total control over transport companies, despite our regular monitoring.
In any case, we've already contacted the carrier and will be checking again to make sure you get the best possible delivery for your next order, rest assured.
We thank you for your understanding and remain at your disposal. Please do not hesitate to contact our Customer Service department if you have any questions (02 33 91 35 60 or
[email protected]).
We remain firmly committed to product quality and customer service.
A very good day to you,
The Reverdy team