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C
Rating: 4 out of 5
Order received on expected day. Carton damaged but product intact.
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Customer reviews of Reverdy
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 3 004 published reviews
Summary of reviews
The store delivers speed and reliability, with many reviews highlighting fast delivery, quick order processing, and careful, well-protected packaging that keeps products intact. Customers repeatedly mention strong value and satisfaction with product quality, noting effective results, appetizing options for horses, and a broad range of foods and supplements at a favorable price point. Customer service and guidance are also praised, with experts providing excellent advice, responsive support, and easy ordering experiences. Overall, Reverdy is described as trustworthy, convenient, and consistently delivering quality products with prompt shipping.
Reviews 1, 2, 3 and 4 stars
Reset filtersK
Rating: 4 out of 5
For a first delivery, I'm quite satisfied. As my scrunchies really like Reverdy adult without molasses, I recommend your products and would recommend them too.😃
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C
Rating: 2 out of 5
Change carrier, my parcel did not arrive at the desired point but at the other end of town.
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Response from Reverdy
Hello Christine, thank you for your feedback.
We apologize for the difficulties encountered with the carrier, which were totally beyond our control.
Unfortunately we have no control over the collection point, and this can happen with different carriers.
However, when you place an order for supplements (parcels <20kg) on our website, please note that you have the option of choosing the DPD or La Poste Colissimo carrier (followed by delivery to a collection point or to your home).
So you can choose your carrier directly when you place your order!
Don't hesitate to contact us if you have any further questions. Our team is at your service!
We hope to hear from you soon,
The Reverdy team
We apologize for the difficulties encountered with the carrier, which were totally beyond our control.
Unfortunately we have no control over the collection point, and this can happen with different carriers.
However, when you place an order for supplements (parcels <20kg) on our website, please note that you have the option of choosing the DPD or La Poste Colissimo carrier (followed by delivery to a collection point or to your home).
So you can choose your carrier directly when you place your order!
Don't hesitate to contact us if you have any further questions. Our team is at your service!
We hope to hear from you soon,
The Reverdy team
M
Rating: 2 out of 5
Hello, On the day of delivery two bags were open in the truck. The deliveryman put a reserve on the delivery and there was at least 5kg missing, impossible to collect with the dust in the truck. Given the price of pellets, it hurts. Melissandre MOURET
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Response from Reverdy
Hello Melissandre,
Thank you for your feedback, and we apologize for the difficulties encountered with the carrier, which were totally beyond our control.
On reading your review, we contacted you directly to find a solution quickly.
After a few exchanges, we compensated you for the loss.
Should you encounter a similar problem on a future delivery, please do not hesitate to do the same, i.e. make a reservation on the delivery note, then contact us directly (by e-mail or telephone) to inform us of the problem encountered so that we can act quickly.
If you have any further questions, please don't hesitate to get in touch with us - we're 100% committed!
See you soon,
The Reverdy team
Thank you for your feedback, and we apologize for the difficulties encountered with the carrier, which were totally beyond our control.
On reading your review, we contacted you directly to find a solution quickly.
After a few exchanges, we compensated you for the loss.
Should you encounter a similar problem on a future delivery, please do not hesitate to do the same, i.e. make a reservation on the delivery note, then contact us directly (by e-mail or telephone) to inform us of the problem encountered so that we can act quickly.
If you have any further questions, please don't hesitate to get in touch with us - we're 100% committed!
See you soon,
The Reverdy team
S
Rating: 3 out of 5
Delivery super long Products rather expensive. Too bad there is no more jacket or offered or loyalty advantage.
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Response from Reverdy
Hello Sébastien, thank you for your feedback.
We apologize for the difficulties encountered during the delivery of your order.
Our teams and carriers had to deal with a particular situation, with a high number of orders on November 29, as well as difficult weather conditions in Normandy, which impacted our production zone.
In order to be fully transparent about this situation, we sent you a communication on 02.12.24 explaining the problems encountered, and inviting you to contact our customer service department if you have any questions.
Concerning the loyalty program, by going to your Reverdy customer account (heading 'My account'; then 'Loyalty program'), you can consult your available balance, as well as the expiry date of the voucher(s) generated. If euros are available on your account, you can deduct them from your order by checking the box before payment.
You can now visit the Loyalty Program page to find out how much is available to use on your next order of nutritional supplements.
If you have any further questions, please don't hesitate to get in touch with us. Our team is always ready to answer your questions!
The Reverdy team
We apologize for the difficulties encountered during the delivery of your order.
Our teams and carriers had to deal with a particular situation, with a high number of orders on November 29, as well as difficult weather conditions in Normandy, which impacted our production zone.
In order to be fully transparent about this situation, we sent you a communication on 02.12.24 explaining the problems encountered, and inviting you to contact our customer service department if you have any questions.
Concerning the loyalty program, by going to your Reverdy customer account (heading 'My account'; then 'Loyalty program'), you can consult your available balance, as well as the expiry date of the voucher(s) generated. If euros are available on your account, you can deduct them from your order by checking the box before payment.
You can now visit the Loyalty Program page to find out how much is available to use on your next order of nutritional supplements.
If you have any further questions, please don't hesitate to get in touch with us. Our team is always ready to answer your questions!
The Reverdy team
L
Rating: 4 out of 5
Fast and reliable
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M
Rating: 1 out of 5
Delivery 3 weeks after ordering!
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Response from Reverdy
Hello Mélinda, thank you for your feedback.
We apologize for the difficulties encountered during the delivery of your order.
Our teams and carriers had to deal with a particular situation, with a high number of orders on November 29, as well as difficult weather conditions in Normandy, which affected our production area.
In order to be fully transparent about this situation, we sent you a communication on 02/12/24 explaining the problems encountered, and inviting you to contact our customer service department if you have any questions.
Should you have any further questions, please do not hesitate to contact us. Our team remains fully mobilized to answer your questions.
The Reverdy team
We apologize for the difficulties encountered during the delivery of your order.
Our teams and carriers had to deal with a particular situation, with a high number of orders on November 29, as well as difficult weather conditions in Normandy, which affected our production area.
In order to be fully transparent about this situation, we sent you a communication on 02/12/24 explaining the problems encountered, and inviting you to contact our customer service department if you have any questions.
Should you have any further questions, please do not hesitate to contact us. Our team remains fully mobilized to answer your questions.
The Reverdy team
E
Rating: 4 out of 5
On-time delivery and compliant products
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S
Rating: 4 out of 5
Very good product, fast delivery. My horse afore
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S
Rating: 4 out of 5
Lack of anticipation for delivery
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A
Rating: 4 out of 5
Super kwaliteit ruikt erg lekker paarden nemen het goed op
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A
Rating: 4 out of 5
Beautiful discovery of the site
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M
Rating: 4 out of 5
high quality vitamin and mineral supplements for the horses in our stable, whether they are working, breeding or resting, enjoy your day!
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A
Rating: 3 out of 5
Parcel received chipped on the side along its entire length + a very small hole but which pierced the 2 packages of the 20 kg bag. Not a great experience, I must admit I was disappointed with my first order. Also, the punctured package was dropped off at the door without ringing the bell. It's a good thing nobody stole it from me, and it's a good thing my gate was open, otherwise I imagine it would have been left in the street at the mercy of the rain and theft ...
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Response from Reverdy
Hello Alexandra, thank you for your feedback.
We apologize for the difficulties encountered with the carrier, totally beyond our control.
Following your comment, we immediately tried to contact you to find out more about the situation, but were unable to do so.
In the future, please do not hesitate to contact us directly so that we can do what we can to help you. And in the event that the parcel is handed over to you directly, we invite you to make a reservation on the delivery note, specifying the nature of the damage and the product affected (if possible, take a photo of the damage) and then inform us.
Our team remains 100% mobilized and ready to listen to you, so please don't hesitate to contact us to discuss the matter.
The Reverdy team
We apologize for the difficulties encountered with the carrier, totally beyond our control.
Following your comment, we immediately tried to contact you to find out more about the situation, but were unable to do so.
In the future, please do not hesitate to contact us directly so that we can do what we can to help you. And in the event that the parcel is handed over to you directly, we invite you to make a reservation on the delivery note, specifying the nature of the damage and the product affected (if possible, take a photo of the damage) and then inform us.
Our team remains 100% mobilized and ready to listen to you, so please don't hesitate to contact us to discuss the matter.
The Reverdy team
N
Rating: 3 out of 5
The parcel arrived damaged, 11 days after the order, and the carrier only called on the day of delivery (no possibility of tracking). The products may be good, but the ordering/delivery process leaves a lot to be desired.
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Response from Reverdy
Hello Nolwenn, thank you for your feedback.
We apologize for the difficulties encountered with the carrier, which were totally beyond our control.
In accordance with our standard delivery times of 10 working days for deliveries by carrier, your products were dispatched the day after you placed your order, thus respecting our commitments.
Concerning the damaged parcel, please note that we take great care in preparing your orders. However, it may happen that something goes wrong during transport.
In this case, please do not hesitate to note any reservations on the delivery note, specifying the nature of the damage and the product affected (if possible, take a photo of the damage) and then inform us. This will enable us to file a claim with the carrier to compensate you.
You can reach us on 02 33 91 35 60 (then press #3) or write to us at [email protected] if you have any questions. Our team is at your service!
Have a nice day,
The Reverdy team
We apologize for the difficulties encountered with the carrier, which were totally beyond our control.
In accordance with our standard delivery times of 10 working days for deliveries by carrier, your products were dispatched the day after you placed your order, thus respecting our commitments.
Concerning the damaged parcel, please note that we take great care in preparing your orders. However, it may happen that something goes wrong during transport.
In this case, please do not hesitate to note any reservations on the delivery note, specifying the nature of the damage and the product affected (if possible, take a photo of the damage) and then inform us. This will enable us to file a claim with the carrier to compensate you.
You can reach us on 02 33 91 35 60 (then press #3) or write to us at [email protected] if you have any questions. Our team is at your service!
Have a nice day,
The Reverdy team
V
Rating: 4 out of 5
No problem with Reverdy, good products but delivery needs to be reviewed.
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C
Rating: 4 out of 5
I really like Reverdy, Oligovit is a great product. It was great to be able to take advantage of a black friday discount.
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M
Rating: 4 out of 5
Very good brand.
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A
Rating: 4 out of 5
On the other hand, very poor rating for the carrier
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Response from Reverdy
Hello Aurore, and thank you for your feedback.
We thank you for your feedback, and apologize for the difficulties encountered with the carrier, which were totally beyond our control.
If you encounter a problem with the delivery of your order, please contact our Customer Service team immediately so that we can help you as efficiently as possible.
Should you have any questions, please do not hesitate to contact us again. Our team remains 100% mobilized and at your service!
We hope to hear from you soon,
The Reverdy team
We thank you for your feedback, and apologize for the difficulties encountered with the carrier, which were totally beyond our control.
If you encounter a problem with the delivery of your order, please contact our Customer Service team immediately so that we can help you as efficiently as possible.
Should you have any questions, please do not hesitate to contact us again. Our team remains 100% mobilized and at your service!
We hope to hear from you soon,
The Reverdy team
C
Rating: 4 out of 5
Excellent quality products, but delivery to be reviewed.
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Response from Reverdy
Hello Caroline,
Thank you for your feedback, and we apologize for the difficulties encountered with the carrier, which were totally beyond our control.
We take great care in preparing your orders. However, it can happen that an incident occurs during transport.
In this case, please do not hesitate to make any reservations directly on the delivery note, specifying the nature of the damage and the product affected (if possible, take a photo of the damage) and then inform us. This will enable us to file a claim with the carrier to compensate you.
You can reach us on 02 33 91 35 60 (then press #3) or write to us at [email protected] if you have any questions.
We look forward to hearing from you!
The Reverdy team
Thank you for your feedback, and we apologize for the difficulties encountered with the carrier, which were totally beyond our control.
We take great care in preparing your orders. However, it can happen that an incident occurs during transport.
In this case, please do not hesitate to make any reservations directly on the delivery note, specifying the nature of the damage and the product affected (if possible, take a photo of the damage) and then inform us. This will enable us to file a claim with the carrier to compensate you.
You can reach us on 02 33 91 35 60 (then press #3) or write to us at [email protected] if you have any questions.
We look forward to hearing from you!
The Reverdy team
L
Rating: 4 out of 5
Good product good service but high shipping costs
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B
Rating: 4 out of 5
Product received quickly but shipping costs are still too high... Too bad
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J
Rating: 4 out of 5
The information is but explain on your site about the price abroad (Belgium) for the price of the product and shipping costs. For the rest, nothing to say.
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F
Rating: 1 out of 5
Bad experience with Reverdy: impossible delivery, apparently it's up to the customer to organize the rounds of the deliverymen who are absolutely unreachable despite 3 calls a day. The order, after 18 days is still not there, and even at Reverdy there is nobody on the phone. I'll never order from them again, and will turn to other suppliers.
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Response from Reverdy
Hello Fanny,
Thank you for your feedback, and we apologize for the difficulties encountered with the carrier, which are totally beyond our control. This situation is exceptional and does not reflect our usual quality of service.
Following your complaint to our customer service department, we have taken the necessary steps to contact the carrier and provide you with a solution as quickly as possible.
For your next order, please do not hesitate to contact us in advance so that we can organize your delivery as efficiently as possible.
And if ever you notice an anomaly, don't hesitate to come straight back to us so that we can act as quickly and efficiently as possible.
If you have any further questions or need advice, our team is always ready to help!
The Reverdy team
Thank you for your feedback, and we apologize for the difficulties encountered with the carrier, which are totally beyond our control. This situation is exceptional and does not reflect our usual quality of service.
Following your complaint to our customer service department, we have taken the necessary steps to contact the carrier and provide you with a solution as quickly as possible.
For your next order, please do not hesitate to contact us in advance so that we can organize your delivery as efficiently as possible.
And if ever you notice an anomaly, don't hesitate to come straight back to us so that we can act as quickly and efficiently as possible.
If you have any further questions or need advice, our team is always ready to help!
The Reverdy team
C
Rating: 4 out of 5
Arrived promptly well packaged
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L
Rating: 3 out of 5
Hello, I am delighted with the Reverdy products. However, I am disappointed not to have been contacted after visiting the stand at EquitaLyon (a vet was to contact me following a digestive problem on a horse) Pharmacie Ramberti
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S
Rating: 4 out of 5
Prodotti eccellenti! I miei cavalli li mangiano molto volentieri e si vedono i risultati. Peccato per la politica di spedizione: a parte il costo, è molto penalizzante non poter effettuare ordini oltre un certo peso (inferiore ai 20 kg). Se non fosse per la spedizione avrei dato 5 stelle.
P
Rating: 1 out of 5
Hello, I'm wondering about this product because my horses don't like it. I've already ordered 3 small bags, which were very practical and appreciated, but now that I have a 20kg bag in my grainery, 70% of the horses refuse them, especially those who need them most. Yet these are the same horses. Has the formula changed or is the product less fresh?
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Response from Reverdy
Hello Perrine-Mayoa, and thank you for your feedback.
In the 20kg format, the Oligovit Easy Dose Mineral granules may have a more pronounced odor than in the smaller packages... could your horses be more sensitive to this? Does the appearance of the granules in the 20kg bag stored with you seem the same as those distributed previously?
In any case, you should know that the formula has not been modified, and that we are constantly producing (whatever the packaging). We adapt our production to ensure the freshest possible product.
If you have any further questions, please don't hesitate to contact us. Our team is on hand to answer all your questions!
We hope to see you soon,
The Reverdy team
In the 20kg format, the Oligovit Easy Dose Mineral granules may have a more pronounced odor than in the smaller packages... could your horses be more sensitive to this? Does the appearance of the granules in the 20kg bag stored with you seem the same as those distributed previously?
In any case, you should know that the formula has not been modified, and that we are constantly producing (whatever the packaging). We adapt our production to ensure the freshest possible product.
If you have any further questions, please don't hesitate to contact us. Our team is on hand to answer all your questions!
We hope to see you soon,
The Reverdy team
C
Rating: 3 out of 5
2 comandes I think asking for a seal and a disette of the brand. And I never got it. Too bad
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Response from Reverdy
Hello Christophe, thank you for your feedback.
We do not have the possibility of adding a grain measure or a bucket systematically to food orders, notably for ecological reasons.
For your next order, please contact us directly :)
If you have any further questions, please don't hesitate to contact us. Our team is always ready to answer your queries.
We hope to hear from you soon,
The Reverdy team
We do not have the possibility of adding a grain measure or a bucket systematically to food orders, notably for ecological reasons.
For your next order, please contact us directly :)
If you have any further questions, please don't hesitate to contact us. Our team is always ready to answer your queries.
We hope to hear from you soon,
The Reverdy team
F
Rating: 3 out of 5
Top delivery. Pot impossible to open
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Response from Reverdy
Hello Françoise, and thank you for your feedback.
The packaging of our products is designed to be as airtight as possible to ensure optimum preservation conditions, and strong enough to withstand transport and be reused.
If you wish, you can refer to our video to better understand how our packaging is opened (https://www.youtube.com/shorts/NVaViMS_kWw) :)
Don't hesitate to come back to us if you'd like any further information. Our team of nutrition advisors is always ready to listen!
See you soon,
The Reverdy team
The packaging of our products is designed to be as airtight as possible to ensure optimum preservation conditions, and strong enough to withstand transport and be reused.
If you wish, you can refer to our video to better understand how our packaging is opened (https://www.youtube.com/shorts/NVaViMS_kWw) :)
Don't hesitate to come back to us if you'd like any further information. Our team of nutrition advisors is always ready to listen!
See you soon,
The Reverdy team
J
Rating: 3 out of 5
the oil that i bought is very good, my che al loves it but the big negative point is that there could be a pump to facilitate the distribution...indeed to pour it is a true galère, one puts some everywhere. i had to decant in an empty bottle, it is thus not practical...
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Response from Reverdy
Hello Jennifer,
Thank you for your feedback.
So that you can manage the quantity of oil when dispensing, a measuring cap is supplied with each can.
But you can also add a pump adapted to 5L cans: https://www.reverdy.fr/fr/pompe-bidon-5l.
Don't hesitate to contact us if you have any questions or need advice. Our team is 100% ready to listen!
See you soon,
The Reverdy team
Thank you for your feedback.
So that you can manage the quantity of oil when dispensing, a measuring cap is supplied with each can.
But you can also add a pump adapted to 5L cans: https://www.reverdy.fr/fr/pompe-bidon-5l.
Don't hesitate to contact us if you have any questions or need advice. Our team is 100% ready to listen!
See you soon,
The Reverdy team
F
Rating: 4 out of 5
Very good. Good shipping quality
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C
Rating: 4 out of 5
Very good products, but the Reverdy Care container (large size) is really complicated to open and close. Please provide another container.
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Response from Reverdy
Hello Charlotte, and thank you for your feedback.
The packaging of our products is designed to be as airtight as possible to ensure optimal preservation conditions, and strong enough to withstand transport and be reused.
If you wish, you can refer to our video to better understand how our packaging is opened: https://www.youtube.com/shorts/NVaViMS_kWw :)
Don't hesitate to come back to us if you'd like any further information. Our team of nutrition advisors is always ready to listen!
See you soon,
The Reverdy team
The packaging of our products is designed to be as airtight as possible to ensure optimal preservation conditions, and strong enough to withstand transport and be reused.
If you wish, you can refer to our video to better understand how our packaging is opened: https://www.youtube.com/shorts/NVaViMS_kWw :)
Don't hesitate to come back to us if you'd like any further information. Our team of nutrition advisors is always ready to listen!
See you soon,
The Reverdy team
A
Rating: 4 out of 5
Fast order processing Lack of information on delivery in-progress Paid delivery for bad guys who don't live near reverdy: pk?
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Response from Reverdy
Hello Albert, thank you for your feedback.
For foods and fibers, shipping is already included in the rates displayed on the site, which are calculated according to the delivery zone and the quantity ordered (sliding scale rates). So there are no additional delivery charges to add.
For CMVs and nutritional supplements, delivery charges and conditions are the same throughout mainland France, either at a collection point or at home, and depending on the carrier chosen. Please note that delivery is free for orders over €65, excluding VAT.
If you'd like to know more about shipping costs, please refer to this page on our website: https://www.reverdy.fr/fr/livraison
If you have any further questions, please don't hesitate to get in touch with us - our team is always ready to help!
See you soon,
The Reverdy team
For foods and fibers, shipping is already included in the rates displayed on the site, which are calculated according to the delivery zone and the quantity ordered (sliding scale rates). So there are no additional delivery charges to add.
For CMVs and nutritional supplements, delivery charges and conditions are the same throughout mainland France, either at a collection point or at home, and depending on the carrier chosen. Please note that delivery is free for orders over €65, excluding VAT.
If you'd like to know more about shipping costs, please refer to this page on our website: https://www.reverdy.fr/fr/livraison
If you have any further questions, please don't hesitate to get in touch with us - our team is always ready to help!
See you soon,
The Reverdy team
Y
Rating: 4 out of 5
Fast delivery
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C
Rating: 4 out of 5
A downside on delivery times (order placed 16 days ago and still not received).
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Response from Reverdy
Hello Claire, and thank you for your feedback.
We are very sorry to read that the delivery was not carried out as planned and beyond our control.
If you have any problems with a delivery, please do not hesitate to contact us directly so that we can help you as quickly as possible.
The information we have may differ from the information you have :)
We remain committed to product quality and customer service. If you have any questions or need advice, please don't hesitate to contact our team!
We look forward to hearing from you,
The Reverdy Team
We are very sorry to read that the delivery was not carried out as planned and beyond our control.
If you have any problems with a delivery, please do not hesitate to contact us directly so that we can help you as quickly as possible.
The information we have may differ from the information you have :)
We remain committed to product quality and customer service. If you have any questions or need advice, please don't hesitate to contact our team!
We look forward to hearing from you,
The Reverdy Team
M
Rating: 2 out of 5
Order received after 16 days
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Response from Reverdy
Hello Maud, thank you for your feedback.
We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
Your delivery was indeed delayed, following your call we immediately contacted the carrier to arrange a delivery date, within a maximum of 48 hours.
Please do not hesitate to contact us directly next time, so that we can help you as quickly as possible :)
We remain committed to product quality and customer service. If you have any questions or need advice, don't hesitate to contact us. Our team is always ready to listen!
We look forward to hearing from you,
The Reverdy Team
We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
Your delivery was indeed delayed, following your call we immediately contacted the carrier to arrange a delivery date, within a maximum of 48 hours.
Please do not hesitate to contact us directly next time, so that we can help you as quickly as possible :)
We remain committed to product quality and customer service. If you have any questions or need advice, don't hesitate to contact us. Our team is always ready to listen!
We look forward to hearing from you,
The Reverdy Team
A
Rating: 4 out of 5
Top product!
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A
Rating: 4 out of 5
Very good product
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E
Rating: 4 out of 5
everything was well delivered, but we only have one horse and the price per bag is much more expensive than what we would pay for a pallet, as the bags are only valid for 6 months. Isn't it possible to get the bags cheaper?
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Response from Reverdy
Hello Eddy, thank you for your feedback.
When you place your food order, the price displayed takes into account shipping costs (which are calculated according to the delivery zone and the quantity ordered).
We therefore offer sliding-scale prices for the shipment of bags of feed. This means that the more bags you order, the lower the unit cost of delivery. This allows you to benefit from a progressive reduction according to quantity, while optimizing shipping costs for larger quantities.
We would simply like to point out that when storing bags of food, it is generally recommended not to order for more than 3 months' stock. This period should be adapted according to the quality of the storage. It is important to store in a dry place and avoid excessive temperature variations.
Don't hesitate to contact us if you have any further questions!
Have a nice day,
The Reverdy team
When you place your food order, the price displayed takes into account shipping costs (which are calculated according to the delivery zone and the quantity ordered).
We therefore offer sliding-scale prices for the shipment of bags of feed. This means that the more bags you order, the lower the unit cost of delivery. This allows you to benefit from a progressive reduction according to quantity, while optimizing shipping costs for larger quantities.
We would simply like to point out that when storing bags of food, it is generally recommended not to order for more than 3 months' stock. This period should be adapted according to the quality of the storage. It is important to store in a dry place and avoid excessive temperature variations.
Don't hesitate to contact us if you have any further questions!
Have a nice day,
The Reverdy team