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L
Rating: 4 out of 5
Good products, very efficient delivery, but constantly rising prices.
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Customer reviews of Reverdy
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 946 published reviews
Summary of reviews
Delivery is a standout feature of the online store, with many customers highlighting the fast and careful shipping of their orders, often arriving in impeccable condition. The products themselves receive consistent praise for their effectiveness and quality, particularly in horse nutrition, with numerous reports of positive acceptance by horses. Customers appreciate the ease of the ordering process and the well-packaged items that ensure safe arrival. The customer service is frequently noted as responsive and helpful, enhancing the overall shopping experience.
Reviews 1, 2, 3 and 4 stars
Reset filtersB
Rating: 4 out of 5
Good reactivity
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E
Rating: 4 out of 5
Product meets my expectations, effective for mane growth and horn quality. Odor a little strong, but acceptable when well mixed with the ration.
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N
Rating: 4 out of 5
Product delivered with care, good quality
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A
Rating: 4 out of 5
Delivery in 4 days, much faster than advertised. Minerals in doses are well appreciated. Out of 11 horses, one (albeit a greedy one) took 3 days to appreciate the product, and 2 yearling fillies are still pouting after 12 days of daily presentation. For the others, no worries. Very practical presentation.
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J
Rating: 4 out of 5
Quick order. However, you could build up customer loyalty from time to time. Thanks in advance.
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C
Rating: 1 out of 5
Nothing to say about the product, but a big problem with the deliveryman. Execrable, speaks badly and threatens to leave with our pallet.
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Response from Reverdy
Hello Claire, thank you for your feedback.
We are sorry to hear that the delivery did not go as planned.
Please know that we remain resolutely focused on the quality of our products and customer service. If you have any questions or need advice, please don't hesitate to contact us. Our team is always ready to listen.
We wish you a pleasant day,
The Reverdy team
We are sorry to hear that the delivery did not go as planned.
Please know that we remain resolutely focused on the quality of our products and customer service. If you have any questions or need advice, please don't hesitate to contact us. Our team is always ready to listen.
We wish you a pleasant day,
The Reverdy team
M
Rating: 3 out of 5
Quality nothing to complain about. Delivery did not go well. It's up to them to see who they're working with.
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Response from Reverdy
Hello Marie, and thank you for your feedback.
We are sorry to read that the delivery was not carried out as planned and this, beyond our control. We apologize for the inconvenience.
As mentioned in our last exchange, we have contacted the carrier to inform them of your feedback on the delivery.
For your next order, please do not hesitate to contact us beforehand, so that we can find a solution to ensure that your delivery goes as smoothly as possible.
If you have any further questions, or need advice, our team is always at your service.
The Reverdy team
We are sorry to read that the delivery was not carried out as planned and this, beyond our control. We apologize for the inconvenience.
As mentioned in our last exchange, we have contacted the carrier to inform them of your feedback on the delivery.
For your next order, please do not hesitate to contact us beforehand, so that we can find a solution to ensure that your delivery goes as smoothly as possible.
If you have any further questions, or need advice, our team is always at your service.
The Reverdy team
A
Rating: 4 out of 5
3-4 days of habituation, I have a pony who sulks, I have to give it to him by hand. Not enough time to see how effective it is (feet in particular for me).
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Response from Reverdy
Hello Anne-Noelle, and thank you for your feedback.
Indeed, every horse is unique, and some horses or ponies sometimes need a little "conditioning" to come to appreciate it.
You should also know that our OLIGOVIT MINERAL is also available in EASY DOSE format, in large "treat"-type granules. (You can find the product at https://www.reverdy.fr/fr/mineral-oligovit-easy-dose-10-kg).
Please do not hesitate to contact our customer service department for further information on the situation you are facing. Our team of nutrition advisors, supported by our Health Department veterinarians, are available to answer your questions!
We can be reached by phone on 02 33 91 35 60 (then type #2), by email at [email protected], or on social networks (Instagram, Facebook & WhatsApp).
We hope to see you soon,
Team Reverdy
Indeed, every horse is unique, and some horses or ponies sometimes need a little "conditioning" to come to appreciate it.
You should also know that our OLIGOVIT MINERAL is also available in EASY DOSE format, in large "treat"-type granules. (You can find the product at https://www.reverdy.fr/fr/mineral-oligovit-easy-dose-10-kg).
Please do not hesitate to contact our customer service department for further information on the situation you are facing. Our team of nutrition advisors, supported by our Health Department veterinarians, are available to answer your questions!
We can be reached by phone on 02 33 91 35 60 (then type #2), by email at [email protected], or on social networks (Instagram, Facebook & WhatsApp).
We hope to see you soon,
Team Reverdy
V
Rating: 4 out of 5
1st experience with Reverdy. Perfect, in terms of product clarity, composition and quality. Fast delivery 👍👍👍👍
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M
Rating: 3 out of 5
More than 2 weeks to receive order
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Response from Reverdy
Hello Mylène, thank you for your feedback.
We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
The carrier was indeed late in delivering your pallet. As soon as our Customer Service department noticed an anomaly in the delivery tracking system, we took the necessary steps to contact the carrier and send you the order the next day.
In such situations, please do not hesitate to contact us as soon as you notice the slightest problem, so that we can act as quickly and efficiently as possible.
We remain firmly committed to product quality and customer service. If you have any questions or need advice, please don't hesitate to contact our team!
We hope to hear from you soon,
The Reverdy team.
We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
The carrier was indeed late in delivering your pallet. As soon as our Customer Service department noticed an anomaly in the delivery tracking system, we took the necessary steps to contact the carrier and send you the order the next day.
In such situations, please do not hesitate to contact us as soon as you notice the slightest problem, so that we can act as quickly and efficiently as possible.
We remain firmly committed to product quality and customer service. If you have any questions or need advice, please don't hesitate to contact our team!
We hope to hear from you soon,
The Reverdy team.
K
Rating: 4 out of 5
Very good
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C
Rating: 1 out of 5
Order to be delivered in 48 h (chronoposte) and currently not received after 15 days.... after several emails and a phone call I still do not know where are the ordered products and the treatment of my mare is interrupted.....
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Response from Reverdy
Hello Christine, thank you for your feedback.
We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
Following your complaint to our customer service department, we have taken the necessary steps to contact the carrier and provide you with a response as quickly as possible. Following this action, your parcel has been made available at the nearest relay point.
In this kind of situation, don't hesitate to contact us as soon as you notice the slightest problem, so that we can act as quickly and efficiently as possible.
If you have any further questions or need advice, our team is always ready to help.
The Reverdy team
We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
Following your complaint to our customer service department, we have taken the necessary steps to contact the carrier and provide you with a response as quickly as possible. Following this action, your parcel has been made available at the nearest relay point.
In this kind of situation, don't hesitate to contact us as soon as you notice the slightest problem, so that we can act as quickly and efficiently as possible.
If you have any further questions or need advice, our team is always ready to help.
The Reverdy team
P
Rating: 4 out of 5
Very good
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D
Rating: 4 out of 5
Very satisfied
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A
Rating: 4 out of 5
Super, my horses refused CMV easy doses, g so took the small pellets that I mix with the ration ... no more problem....
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I
Rating: 4 out of 5
Fine
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M
Rating: 3 out of 5
candies enriched with trace elements have a distinctive smell and are also distinctive. Particularly hard for very young horses like ours. Difficult to chew and the smell bothered two of the three horses. The first didn't want to take them at all. Now he's been taking them for a few days, and the second doesn't take them any more, as the smell seems to bother them.
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Response from Reverdy
Hello Marie-Laure, and thank you for your feedback.
Concerning the smell, it's linked to the active ingredients that make up the CMV, the vitamins and trace elements. An apple flavouring is added to "mask" the smell as much as possible and make it easier for horses to take the CMV - mineral and vitamin supplement - (on its own).
For horses that are a little hesitant, you can try leaving a few units of MINERAL OLIGOVIT EASY DOSE out in the open air (for 24 hours, for example) to ensure that the smell subsides, then try again a little later. More delicate horses usually get used to it gradually.
What's more, a minimum level of hardness is required to ensure that the product holds its shape without disturbing the horse's chewing action.
Tests were carried out during product development with horses at our Reverdy Research Center.
For each production run, we also check the hardness of the EASY DOSE units, using a piston to measure the force required to break the 15mm diameter EASY DOSE pellet. And for your information, the force exerted is proportionally the same (or even slightly less) than that exerted on the 5mm diameter granules of our Reverdy food :)
EASY DOSE pellets may seem hard to a human, but they're just right for a horse's powerful jaws (*for a horse with healthy dental tables, of course).
We recommend the 'EASY DOSE' format of OLIGOVIT MINERAL for young horses from 1 year of age. For younger horses (under 1 year), OLIGOVIT MINERAL is available in vermicelli form. This format can also be recommended for adult horses who, for various reasons, have difficulty chewing the EASY DOSE version.
Don't hesitate to contact us if you have any questions or need advice. Our team is always ready to listen!
The Reverdy team
Concerning the smell, it's linked to the active ingredients that make up the CMV, the vitamins and trace elements. An apple flavouring is added to "mask" the smell as much as possible and make it easier for horses to take the CMV - mineral and vitamin supplement - (on its own).
For horses that are a little hesitant, you can try leaving a few units of MINERAL OLIGOVIT EASY DOSE out in the open air (for 24 hours, for example) to ensure that the smell subsides, then try again a little later. More delicate horses usually get used to it gradually.
What's more, a minimum level of hardness is required to ensure that the product holds its shape without disturbing the horse's chewing action.
Tests were carried out during product development with horses at our Reverdy Research Center.
For each production run, we also check the hardness of the EASY DOSE units, using a piston to measure the force required to break the 15mm diameter EASY DOSE pellet. And for your information, the force exerted is proportionally the same (or even slightly less) than that exerted on the 5mm diameter granules of our Reverdy food :)
EASY DOSE pellets may seem hard to a human, but they're just right for a horse's powerful jaws (*for a horse with healthy dental tables, of course).
We recommend the 'EASY DOSE' format of OLIGOVIT MINERAL for young horses from 1 year of age. For younger horses (under 1 year), OLIGOVIT MINERAL is available in vermicelli form. This format can also be recommended for adult horses who, for various reasons, have difficulty chewing the EASY DOSE version.
Don't hesitate to contact us if you have any questions or need advice. Our team is always ready to listen!
The Reverdy team
A
Rating: 4 out of 5
Fine ☺️
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F
Rating: 4 out of 5
Clear website, easy ordering, fast delivery and excellent product (Easy dose). I recommend
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A
Rating: 4 out of 5
Of course the products ...but why change delivery man?!!! Gets lost, arrives 3/4 of an hour late, insists on putting the pallet directly into my 4x4 and screws up the joint of the rag ....trop in a hurry. I didn't expect so much from him!
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Response from Reverdy
Hello Anne, thank you for your feedback.
We are sorry to read that the delivery was not carried out as planned, and this was beyond our control. Unfortunately, it is difficult to guarantee the presence of the same driver from one delivery to the next. Thank you for your understanding.
Please know that we remain resolutely focused on the quality of our products and customer service. If you have any questions or need advice, don't hesitate to contact our team!
We hope to hear from you soon,
The Reverdy team
We are sorry to read that the delivery was not carried out as planned, and this was beyond our control. Unfortunately, it is difficult to guarantee the presence of the same driver from one delivery to the next. Thank you for your understanding.
Please know that we remain resolutely focused on the quality of our products and customer service. If you have any questions or need advice, don't hesitate to contact our team!
We hope to hear from you soon,
The Reverdy team
L
Rating: 4 out of 5
It's a shame that my penultimate order didn't include loyalty points. I'm completely satisfied with the supplements I ordered and they arrived very well packaged.
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M
Rating: 4 out of 5
Very good products overall. Price a bit high though.
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S
Rating: 4 out of 5
Super product for my shkanou 29 years osteflexy allows him to get up 🤣
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Response from Reverdy
Hello Sandrine, and thank you for your feedback! :)
For the record, the product you're talking about is FLEXY. Based on chondroprotectors and hyaluronic acid, this product helps, among other things, to relieve joint pain, particularly in older horses.
The Reverdy OSTÉO nutritional supplement is a source of minerals, trace elements, vitamins and chondroprotectors, helping to improve bone mineralization in horses.
Don't hesitate to come back to us if you have any questions or need advice for your horse, our team remains 100% mobilized and at your service 💙
See you soon,
The Reverdy team
For the record, the product you're talking about is FLEXY. Based on chondroprotectors and hyaluronic acid, this product helps, among other things, to relieve joint pain, particularly in older horses.
The Reverdy OSTÉO nutritional supplement is a source of minerals, trace elements, vitamins and chondroprotectors, helping to improve bone mineralization in horses.
Don't hesitate to come back to us if you have any questions or need advice for your horse, our team remains 100% mobilized and at your service 💙
See you soon,
The Reverdy team
A
Rating: 4 out of 5
Comprehensive site with clear product information.
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T
Rating: 3 out of 5
I thought the bags I had ordered were flakes, but in the end they were granules. The picture doesn't correspond to what I received and I was supposed to have a measuring cup, but I didn't. Despite everything, the quality of the delivery, the quality of the after-sales service and the quality of the granules are top notch.
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Response from Reverdy
Hello Themis, and thank you for your feedback.
Our Reverdy ADULT ENERGY food does indeed come in pellet form. On the website, as well as on the feed's technical data sheet, the photo clearly shows this pellet form. Could you give us a few details about the image you're talking about? Where did you see it?
All our feeds are available in pellet form (or in pellets with a few corn flakes to boost energy intake).
Pelleting ensures better preservation and a similar distribution of ingredients. It guarantees stability, homogeneity and balance.
What's more, our food is pelletized using steam, without the use of molasses, a sugar by-product that can be responsible for pathological disorders such as esophageal blockages, gastric ulcers and behavioral disorders.
Flaking significantly increases the digestibility and therefore the glycemic index of cereals. Foods rich in flakes (known as "flakes") therefore have a high glycemic index, especially as they often contain molasses. Excessive consumption of flakes therefore favors/aggravates overweight, gastric ulcers, behavioral disorders, muscular disorders ("blood strokes"), joint disorders (OCD), and metabolic disorders (EMS, Cushing's syndrome).
If you'd like to find out more about flakes and their impact on a horse's health, don't hesitate to consult our article: "Flakes in horse feed: good or bad?", available on our website at the following address: https://www.reverdy.fr/fr/articles/posts/les-floconnes-dans-l-alimentation-du-cheval
If you have any further questions, or need advice, please don't hesitate to contact us! Our team of nutrition advisors and our veterinarians from the Health Department will be delighted to help :)
See you soon,
The Reverdy team
Our Reverdy ADULT ENERGY food does indeed come in pellet form. On the website, as well as on the feed's technical data sheet, the photo clearly shows this pellet form. Could you give us a few details about the image you're talking about? Where did you see it?
All our feeds are available in pellet form (or in pellets with a few corn flakes to boost energy intake).
Pelleting ensures better preservation and a similar distribution of ingredients. It guarantees stability, homogeneity and balance.
What's more, our food is pelletized using steam, without the use of molasses, a sugar by-product that can be responsible for pathological disorders such as esophageal blockages, gastric ulcers and behavioral disorders.
Flaking significantly increases the digestibility and therefore the glycemic index of cereals. Foods rich in flakes (known as "flakes") therefore have a high glycemic index, especially as they often contain molasses. Excessive consumption of flakes therefore favors/aggravates overweight, gastric ulcers, behavioral disorders, muscular disorders ("blood strokes"), joint disorders (OCD), and metabolic disorders (EMS, Cushing's syndrome).
If you'd like to find out more about flakes and their impact on a horse's health, don't hesitate to consult our article: "Flakes in horse feed: good or bad?", available on our website at the following address: https://www.reverdy.fr/fr/articles/posts/les-floconnes-dans-l-alimentation-du-cheval
If you have any further questions, or need advice, please don't hesitate to contact us! Our team of nutrition advisors and our veterinarians from the Health Department will be delighted to help :)
See you soon,
The Reverdy team
C
Rating: 4 out of 5
Absolutely perfect product. There's just one little hitch, the very strong smell that perfumes my car and my hands, my pockets, my backpack...3 of my horses love it, but the youngest doesn't at all. I thought I'd get him used to it by putting a small dose in wet granules, as is sometimes necessary for certain supplements, but nothing happened. If you have any advice, I'd love to hear from you.
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Response from Reverdy
Hello Camille, thank you for your feedback on our product.
Concerning the smell, it is linked to the active ingredients that make up the CMV, the vitamins and trace elements. An apple flavoring is added to "mask" the smell as much as possible and make it easier for horses to take the CMV (on its own).
For horses that are a little hesitant, you can try leaving a few units of MINERAL OLIGOVIT EASY DOSE out in the open air (for 24 hours, for example) to ensure that the smell subsides, then try again a little later. More delicate horses usually get used to it gradually.
But if by "little one" you mean a young horse, we recommend the 'EASY DOSE' format of OLIGOVIT MINERAL for young horses from 1 year of age. For younger horses (under 1 year), OLIGOVIT MINERAL is available in vermicelli form.
Please do not hesitate to contact us directly so that we can help you find a solution for your horse. You can reach us on 02 33 91 35 60 (then type #2), write to us at [email protected], or on social networks (Instagram, Facebook, etc.)!
We hope to see you soon,
Team Reverdy
Concerning the smell, it is linked to the active ingredients that make up the CMV, the vitamins and trace elements. An apple flavoring is added to "mask" the smell as much as possible and make it easier for horses to take the CMV (on its own).
For horses that are a little hesitant, you can try leaving a few units of MINERAL OLIGOVIT EASY DOSE out in the open air (for 24 hours, for example) to ensure that the smell subsides, then try again a little later. More delicate horses usually get used to it gradually.
But if by "little one" you mean a young horse, we recommend the 'EASY DOSE' format of OLIGOVIT MINERAL for young horses from 1 year of age. For younger horses (under 1 year), OLIGOVIT MINERAL is available in vermicelli form.
Please do not hesitate to contact us directly so that we can help you find a solution for your horse. You can reach us on 02 33 91 35 60 (then type #2), write to us at [email protected], or on social networks (Instagram, Facebook, etc.)!
We hope to see you soon,
Team Reverdy
S
Rating: 1 out of 5
The delivery didn't go as planned; I paid for home delivery and had to go to a relay point, which informed me that I had to go to another relay point 10k from my home. I sent a message to Reverdy asking for a commercial gesture and got nothing. I find this particularly disrespectful !!!!
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Response from Reverdy
Hello Sofia, and thank you for your feedback.
We have taken your message into account and are sorry for the inconvenience.
The carrier has been informed of this delivery problem, but please be aware that it is totally beyond our control.
In this kind of situation, we can ask for the parcel to be re-delivered to your home. However, we cannot control the carrier's organization and this may take a few days. And unfortunately, by the time we received your complaint, the parcel had already been collected from the relay point. Please do not hesitate to contact us immediately, or as soon as you notice an anomaly on your delivery tracking, so that we can help you efficiently.
Please also note that on our website, you now have the option of choosing the DPD or La Poste Colissimo carrier for your orders (followed by delivery to a collection point or to your home).
If you're interested, we offer free shipping on all orders over €65 excluding VAT.
Our site also offers a loyalty program for orders of nutritional supplements.
By logging on to your Reverdy customer account ('My account' section; then 'Loyalty program'), you can check your available balance, as well as the expiry date of the voucher(s) generated. You can now go to the Loyalty Program page to find out how much you have available to use on your next order of nutritional supplements.
Should you have any further questions or require further information, please do not hesitate to contact us by telephone on 02 33 91 35 60 (then press #2), or by e-mail at [email protected].
We hope to hear from you soon,
The Reverdy team
We have taken your message into account and are sorry for the inconvenience.
The carrier has been informed of this delivery problem, but please be aware that it is totally beyond our control.
In this kind of situation, we can ask for the parcel to be re-delivered to your home. However, we cannot control the carrier's organization and this may take a few days. And unfortunately, by the time we received your complaint, the parcel had already been collected from the relay point. Please do not hesitate to contact us immediately, or as soon as you notice an anomaly on your delivery tracking, so that we can help you efficiently.
Please also note that on our website, you now have the option of choosing the DPD or La Poste Colissimo carrier for your orders (followed by delivery to a collection point or to your home).
If you're interested, we offer free shipping on all orders over €65 excluding VAT.
Our site also offers a loyalty program for orders of nutritional supplements.
By logging on to your Reverdy customer account ('My account' section; then 'Loyalty program'), you can check your available balance, as well as the expiry date of the voucher(s) generated. You can now go to the Loyalty Program page to find out how much you have available to use on your next order of nutritional supplements.
Should you have any further questions or require further information, please do not hesitate to contact us by telephone on 02 33 91 35 60 (then press #2), or by e-mail at [email protected].
We hope to hear from you soon,
The Reverdy team
M
Rating: 4 out of 5
Very good
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D
Rating: 3 out of 5
It would be nice to adjust the language of communication to suit your customer.
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K
Rating: 4 out of 5
All right!
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M
Rating: 4 out of 5
Overall satisfied with the products and fast delivery. On the other hand, shipping costs are a bit high.
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C
Rating: 4 out of 5
Fast delivery and good product
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C
Rating: 4 out of 5
I placed an order and two days later I had my order.
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M
Rating: 4 out of 5
Order received in accordance with my request and quality products. The price is a little high for a daily reorder.
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P
Rating: 4 out of 5
Very good. Quite expensive when looking at CMVs of other species.
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A
Rating: 4 out of 5
Company offering quality products. I am saddened that the loyalty program does not apply to CMV orders...
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L
Rating: 4 out of 5
Impeccable
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A
Rating: 4 out of 5
Very good, except that the DPD carrier does not deliver to your home as indicated.
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Response from Reverdy
Hello Aurélie, and thank you for your feedback.
We apologize for the difficulties encountered with the carrier, which were totally beyond our control.
Please be assured that our team remains mobilized and ready to help you; by e-mail, by phone, or via our social networks! Don't hesitate to contact us if you need us :)
See you soon,
The Reverdy team
We apologize for the difficulties encountered with the carrier, which were totally beyond our control.
Please be assured that our team remains mobilized and ready to help you; by e-mail, by phone, or via our social networks! Don't hesitate to contact us if you need us :)
See you soon,
The Reverdy team
J
Rating: 4 out of 5
Good products shipped quickly
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