Customer reviews of Reverdy

Hello Alexandra, thank you for your feedback.

We apologize for the difficulties encountered with the carrier, totally beyond our control.

Following your comment, we immediately tried to contact you to find out more about the situation, but were unable to do so.

In the future, please do not hesitate to contact us directly so that we can do what we can to help you. And in the event that the parcel is handed over to you directly, we invite you to make a reservation on the delivery note, specifying the nature of the damage and the product affected (if possible, take a photo of the damage) and then inform us.

Our team remains 100% mobilized and ready to listen to you, so please don't hesitate to contact us to discuss the matter.

The Reverdy team

Hello Nolwenn, thank you for your feedback.

We apologize for the difficulties encountered with the carrier, which were totally beyond our control.
In accordance with our standard delivery times of 10 working days for deliveries by carrier, your products were dispatched the day after you placed your order, thus respecting our commitments.

Concerning the damaged parcel, please note that we take great care in preparing your orders. However, it may happen that something goes wrong during transport.

In this case, please do not hesitate to note any reservations on the delivery note, specifying the nature of the damage and the product affected (if possible, take a photo of the damage) and then inform us. This will enable us to file a claim with the carrier to compensate you.

You can reach us on 02 33 91 35 60 (then press #3) or write to us at [email protected] if you have any questions. Our team is at your service!

Have a nice day,
The Reverdy team

Hello Fanny,

Thank you for your feedback, and we apologize for the difficulties encountered with the carrier, which are totally beyond our control. This situation is exceptional and does not reflect our usual quality of service.

Following your complaint to our customer service department, we have taken the necessary steps to contact the carrier and provide you with a solution as quickly as possible.

For your next order, please do not hesitate to contact us in advance so that we can organize your delivery as efficiently as possible.

And if ever you notice an anomaly, don't hesitate to come straight back to us so that we can act as quickly and efficiently as possible.

If you have any further questions or need advice, our team is always ready to help!

The Reverdy team

Hello Perrine-Mayoa, and thank you for your feedback.

In the 20kg format, the Oligovit Easy Dose Mineral granules may have a more pronounced odor than in the smaller packages... could your horses be more sensitive to this? Does the appearance of the granules in the 20kg bag stored with you seem the same as those distributed previously?

In any case, you should know that the formula has not been modified, and that we are constantly producing (whatever the packaging). We adapt our production to ensure the freshest possible product.

If you have any further questions, please don't hesitate to contact us. Our team is on hand to answer all your questions!

We hope to see you soon,
The Reverdy team

Hello Christophe, thank you for your feedback.

We do not have the possibility of adding a grain measure or a bucket systematically to food orders, notably for ecological reasons.
For your next order, please contact us directly :)

If you have any further questions, please don't hesitate to contact us. Our team is always ready to answer your queries.

We hope to hear from you soon,
The Reverdy team

Hello Françoise, and thank you for your feedback.

The packaging of our products is designed to be as airtight as possible to ensure optimum preservation conditions, and strong enough to withstand transport and be reused.

If you wish, you can refer to our video to better understand how our packaging is opened (https://www.youtube.com/shorts/NVaViMS_kWw) :)

Don't hesitate to come back to us if you'd like any further information. Our team of nutrition advisors is always ready to listen!

See you soon,
The Reverdy team

Hello Jennifer,
Thank you for your feedback.

So that you can manage the quantity of oil when dispensing, a measuring cap is supplied with each can.
But you can also add a pump adapted to 5L cans: https://www.reverdy.fr/fr/pompe-bidon-5l.

Don't hesitate to contact us if you have any questions or need advice. Our team is 100% ready to listen!

See you soon,
The Reverdy team

Hello Maud, thank you for your feedback.

We are sorry to read that the delivery was not carried out as planned and this, beyond our control.

Your delivery was indeed delayed, following your call we immediately contacted the carrier to arrange a delivery date, within a maximum of 48 hours.

Please do not hesitate to contact us directly next time, so that we can help you as quickly as possible :)

We remain committed to product quality and customer service. If you have any questions or need advice, don't hesitate to contact us. Our team is always ready to listen!

We look forward to hearing from you,
The Reverdy Team

Hello Michel and thank you for your feedback.

Reverdy MINERAL OLIGOVIT is available in two forms: EASY DOSE (= large granules) and vermicelli. For horses aged one year or more, both versions of CMV (Mineral and Vitamin Supplement) are suitable.
For younger horses under 1 year old, we recommend giving the vermicelli version. Perhaps this format would suit your filly better?

Every horse is unique, and some horses unaccustomed to this format may need a little "conditioning" to come to appreciate it. If you haven't already done so, don't hesitate to contact our team of nutrition advisors so that we can help you ;)

You can reach us on 02 33 91 35 60 (then type #2), write to us at [email protected], or on social networks (Instagram, Facebook, etc.)!

See you soon,
Team Reverdy

Hello Claire, thank you for your feedback.

We are sorry to hear that the delivery did not go as planned.

Please know that we remain resolutely focused on the quality of our products and customer service. If you have any questions or need advice, please don't hesitate to contact us. Our team is always ready to listen.

We wish you a pleasant day,
The Reverdy team

Hello Marie, and thank you for your feedback.

We are sorry to read that the delivery was not carried out as planned and this, beyond our control. We apologize for the inconvenience.
As mentioned in our last exchange, we have contacted the carrier to inform them of your feedback on the delivery.

For your next order, please do not hesitate to contact us beforehand, so that we can find a solution to ensure that your delivery goes as smoothly as possible.

If you have any further questions, or need advice, our team is always at your service.
The Reverdy team

Hello Mylène, thank you for your feedback.

We are sorry to read that the delivery was not carried out as planned and this, beyond our control.

The carrier was indeed late in delivering your pallet. As soon as our Customer Service department noticed an anomaly in the delivery tracking system, we took the necessary steps to contact the carrier and send you the order the next day.

In such situations, please do not hesitate to contact us as soon as you notice the slightest problem, so that we can act as quickly and efficiently as possible.

We remain firmly committed to product quality and customer service. If you have any questions or need advice, please don't hesitate to contact our team!

We hope to hear from you soon,
The Reverdy team.

Hello Christine, thank you for your feedback.

We are sorry to read that the delivery was not carried out as planned and this, beyond our control.

Following your complaint to our customer service department, we have taken the necessary steps to contact the carrier and provide you with a response as quickly as possible. Following this action, your parcel has been made available at the nearest relay point.

In this kind of situation, don't hesitate to contact us as soon as you notice the slightest problem, so that we can act as quickly and efficiently as possible.

If you have any further questions or need advice, our team is always ready to help.
The Reverdy team

Hello Marie-Laure, and thank you for your feedback.

Concerning the smell, it's linked to the active ingredients that make up the CMV, the vitamins and trace elements. An apple flavouring is added to "mask" the smell as much as possible and make it easier for horses to take the CMV - mineral and vitamin supplement - (on its own).

For horses that are a little hesitant, you can try leaving a few units of MINERAL OLIGOVIT EASY DOSE out in the open air (for 24 hours, for example) to ensure that the smell subsides, then try again a little later. More delicate horses usually get used to it gradually.

What's more, a minimum level of hardness is required to ensure that the product holds its shape without disturbing the horse's chewing action.
Tests were carried out during product development with horses at our Reverdy Research Center.

For each production run, we also check the hardness of the EASY DOSE units, using a piston to measure the force required to break the 15mm diameter EASY DOSE pellet. And for your information, the force exerted is proportionally the same (or even slightly less) than that exerted on the 5mm diameter granules of our Reverdy food :)

EASY DOSE pellets may seem hard to a human, but they're just right for a horse's powerful jaws (*for a horse with healthy dental tables, of course).

We recommend the 'EASY DOSE' format of OLIGOVIT MINERAL for young horses from 1 year of age. For younger horses (under 1 year), OLIGOVIT MINERAL is available in vermicelli form. This format can also be recommended for adult horses who, for various reasons, have difficulty chewing the EASY DOSE version.

Don't hesitate to contact us if you have any questions or need advice. Our team is always ready to listen!

The Reverdy team

Hello Themis, and thank you for your feedback.

Our Reverdy ADULT ENERGY food does indeed come in pellet form. On the website, as well as on the feed's technical data sheet, the photo clearly shows this pellet form. Could you give us a few details about the image you're talking about? Where did you see it?

All our feeds are available in pellet form (or in pellets with a few corn flakes to boost energy intake).

Pelleting ensures better preservation and a similar distribution of ingredients. It guarantees stability, homogeneity and balance.

What's more, our food is pelletized using steam, without the use of molasses, a sugar by-product that can be responsible for pathological disorders such as esophageal blockages, gastric ulcers and behavioral disorders.

Flaking significantly increases the digestibility and therefore the glycemic index of cereals. Foods rich in flakes (known as "flakes") therefore have a high glycemic index, especially as they often contain molasses. Excessive consumption of flakes therefore favors/aggravates overweight, gastric ulcers, behavioral disorders, muscular disorders ("blood strokes"), joint disorders (OCD), and metabolic disorders (EMS, Cushing's syndrome).

If you'd like to find out more about flakes and their impact on a horse's health, don't hesitate to consult our article: "Flakes in horse feed: good or bad?", available on our website at the following address: https://www.reverdy.fr/fr/articles/posts/les-floconnes-dans-l-alimentation-du-cheval

If you have any further questions, or need advice, please don't hesitate to contact us! Our team of nutrition advisors and our veterinarians from the Health Department will be delighted to help :)

See you soon,
The Reverdy team

Hello Sofia, and thank you for your feedback.

We have taken your message into account and are sorry for the inconvenience.

The carrier has been informed of this delivery problem, but please be aware that it is totally beyond our control.

In this kind of situation, we can ask for the parcel to be re-delivered to your home. However, we cannot control the carrier's organization and this may take a few days. And unfortunately, by the time we received your complaint, the parcel had already been collected from the relay point. Please do not hesitate to contact us immediately, or as soon as you notice an anomaly on your delivery tracking, so that we can help you efficiently.

Please also note that on our website, you now have the option of choosing the DPD or La Poste Colissimo carrier for your orders (followed by delivery to a collection point or to your home).
If you're interested, we offer free shipping on all orders over €65 excluding VAT.

Our site also offers a loyalty program for orders of nutritional supplements.
By logging on to your Reverdy customer account ('My account' section; then 'Loyalty program'), you can check your available balance, as well as the expiry date of the voucher(s) generated. You can now go to the Loyalty Program page to find out how much you have available to use on your next order of nutritional supplements.

Should you have any further questions or require further information, please do not hesitate to contact us by telephone on 02 33 91 35 60 (then press #2), or by e-mail at [email protected].

We hope to hear from you soon,
The Reverdy team

Hello Lisa, thank you for your feedback.

Our CMV is generally well consumed, even on its own. But each horse is unique, and it's possible that some horses or ponies unaccustomed to this format may need to be "conditioned" a little to come to appreciate it.

Don't hesitate to introduce them to the product progressively, first one unit, then two, and so on. You can also "break" the large EASY DOSE granule into several pieces and present it with a piece of apple or carrot. More delicate horses usually get used to this gradually. You can also put a small amount of MINERAL OLIGOVIT EASY DOSE out in the open air for 2 to 3 days to reduce the odour to which your horse may be sensitive.

Our OLIGOVIT MINERAL is also available in vermicelli form (approx. 2 mm in diameter), which may be more suitable for your horses? :)

And if you haven't already done so, don't hesitate to contact our team of nutrition advisors so we can help you ;)

See you soon!
The Reverdy team

Hello Alexandra, and thank you for your feedback.

The absence of cereals in our CEREAL FREE food, combined with its high fiber content, requires more insalivation and chewing than a conventional food. That's why we recommend giving this food in small quantities, and wet beforehand (e.g. 1L of CEREAL FREE with around 2 to 3L of warm water), which will make chewing easier and prevent any esophageal blockage problems already reported in very rare cases.

If you wish to distribute it dry, you may consider mixing the 1L of CEREAL FREE with 1 to 2L of Reverdy FIBRES NATURELLES (https://www.reverdy.fr/fr/fibres-naturelles) (i.e. 50 to 100g per meal). The fiber intake will encourage better chewing of the ration (with greater saliva production), thus helping to prevent esophageal "blockages". However, this measure is less reliable than soaking the feed before distribution.

As regards delivery, we systematically ask for a signature to confirm receipt of your order.
However, if this system is too restrictive, you can visit one of our retailers. You can find a list of retailers offering our products on the 'Find a store' page of our website: https://www.reverdy.fr/fr/trouver-un-magasin

If you have any further questions about our products or services, please don't hesitate to contact us! Our team of advisors is always ready to listen.

We hope to see you soon,
The Reverdy team

Hello Elise, and thank you for your feedback.

We are sorry that the delivery was not carried out as planned, and this was beyond our control.

In fact, the delivery could not be made on time because the road was blocked on 27/12, the day of the delivery. The delivery therefore had to be rescheduled to a later date, as you can see on the delivery tracker.

We take great care in preparing your orders. However, it may happen that something goes wrong during transport. In this case, we invite you to inform us, and to express your reservations upon delivery.

If you haven't already done so, don't hesitate to call us on 02 33 91 35 60 (then press #2) or write to us at [email protected] if you have any questions.

We hope to hear from you soon,

Team Reverdy

Hello Reine, and thank you for your feedback.

We're sorry to hear that you're not happy with the delivery method. We always ask for an appointment so that you can be present to confirm receipt of your order.

However, if delivery by carrier is too inconvenient for you, you can visit one of our retailers. You can find a list of retailers offering our products on the 'Find a store' page of our website: https://www.reverdy.fr/fr/trouver-un-magasin

If you have any further questions about delivery, or need advice about our products, please don't hesitate to contact us. Our team remains 100% mobilized and at your service!

We hope to see you soon,
The Reverdy team

Hello Guillaume,

Thank you for your loyalty and your positive feedback on our products. We have taken into account your preference for Colissimo delivery. The time constraints are generally the same for all carriers, i.e. deliveries made between 8am and 6pm.
However, you will normally be informed of the delivery time by e-mail/sms so that you can make the best possible arrangements.

If you have any further questions about delivery, or need advice, please don't hesitate to contact our team!

We hope to see you soon,

The Reverdy team

Hello Guy, and thank you for your feedback.

We are very sorry that we have experienced a problem with the delivery of your order, which is beyond our control.

Our Customer Service has contacted you to give you more information about the delivery, scheduled for 10/11/23. According to the carrier, the delivery was made to your address on the scheduled date.

If you have any further questions about the delivery, or need advice on our products, our team remains available and 100% at your service!

Have a nice day
The Reverdy team

Hello Sandrine, and thank you for your feedback!

We're sorry to hear that you've received a damaged product. We take great care in preparing your orders. However, it may happen that something goes wrong in transit. In this case, we invite you to make a complaint on delivery, and to inform us.

If you haven't already done so, don't hesitate to call us on 02 33 91 35 60 (then press #2) or write to us at [email protected] if you have any questions.

We hope to hear from you soon,

Team Reverdy

Hello Philippe, and thank you for your feedback.

The 3€ discount you saw during your order corresponded to the amount of the voucher that would be generated by this order (equivalent to 5% of the amount including VAT of your order).

Once your order has been validated and dispatched, this voucher is available on your account, and valid for 90 days, on our entire range of nutritional supplements (https://www.reverdy.fr/fr/e-boutique/supplements-nutritionnels).

By logging on to your Reverdy customer account ('My account', then 'Loyalty program'), you can check your available balance, as well as the expiry date of the voucher(s) generated.

For more information, please visit our dedicated page on our website (https://www.reverdy.fr/fr/programme-de-fidelite), or contact us directly! Our team remains 100% mobilized, by telephone (02 33 91 35 60) and e-mail ([email protected]).

We hope to see you soon,
The Reverdy team

Hello Juliette, and thank you for your feedback.

We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
We take great care in preparing your orders. However, it is possible that something may go wrong in transit.
If you have any questions in this regard, please do not hesitate to call us on +33 (0)2 33 91 35 60 (then press #2 for Customer Service) or write to us at [email protected].

Regarding the display of our prices, the price including VAT is also always displayed, usually just below the price excluding VAT :)

If you have any further questions or need advice, please don't hesitate to contact us!

The Reverdy team

Hello Mariane, and thank you for your feedback.

We're sorry to hear that delivery was not as smooth as you'd wished. Your products were indeed shipped on a pallet in order to protect them as much as possible and optimize transport. Unfortunately, the delivery driver is not able to leave with all the pallets. Nor is it his job to de-palletize the products.

Thank you for your understanding.

If you have any other comments about the delivery, or need advice about our products, please do not hesitate to contact us.
Please do not hesitate to contact us!

We hope to hear from you soon,
The Reverdy Team

Hello Élodie, and thank you for your feedback.

The pumps are actually offered separately, so that they can be reused from one can to the next and not go to waste. We've never received any feedback about the pumps' lack of sturdiness. This information has been passed on to our quality department, and we will do our utmost to remedy the situation. If you could get back to us directly with some information on this, it would be a great help :)

In the meantime, don't hesitate to contact us if you have any questions or need any advice. Our team is always ready to listen!

The Reverdy team

Hello Anaïs, and thank you for your feedback.

We apologize for this error, and our Customer Service will contact you as soon as possible.

We thank you for your understanding and remain at your disposal should you have any questions.

We remain firmly committed to the quality of our products and the service we provide to our customers.

We hope to see you soon,

The Reverdy team

Hello Lucie, thank you for your feedback.

The expected effect of this supplement is to increase the horse's vitamin E content in the blood.

Its effectiveness has been proven and validated by several hospitals and veterinary clinics with which we work (subject to compliance with the recommended daily doses indicated on our technical data sheet).

If you need more information, have any questions, or need advice on your horse's ration, don't hesitate to contact us :) Our team of nutrition advisors and the veterinarians in our Health Department will be delighted to help you!

The Reverdy team