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M
Rating: 3 out of 5
I don't have enough experience with your products to have an opinion. Thank you
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Customer reviews of Reverdy
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 3 082 published reviews
Summary of reviews
Reverdy consistently delivers on quality products, with many reviewers highlighting the reliability and effectiveness of items like high-quality grain, essential quality products, and CMV oligovit, as well as noticeable improvements in their animals' condition. Delivery is repeatedly praised for speed and careful packaging, with customers noting fast order processing, impeccable delivery, and well-packaged, compliant products. Customer service stands out for its responsive, expert guidance and helpful advice, including excellent phone support and recommendations on other products, contributing to a smooth, satisfying shopping experience. Overall, customers describe repeatable satisfaction through dependable product performance, prompt and secure delivery, and attentive, knowledgeable service.
Reviews 1, 2 and 3 stars
Reset filtersJ
Rating: 3 out of 5
Dietary supplement whose packaging was ripped off on receipt (although the box was intact) Package received at a relay point because I was not supposed to be at home, but I was there Poster price excluding tax
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Response from Reverdy
Hello Juliette, and thank you for your feedback.
We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
We take great care in preparing your orders. However, it is possible that something may go wrong in transit.
If you have any questions in this regard, please do not hesitate to call us on +33 (0)2 33 91 35 60 (then press #2 for Customer Service) or write to us at [email protected].
Regarding the display of our prices, the price including VAT is also always displayed, usually just below the price excluding VAT :)
If you have any further questions or need advice, please don't hesitate to contact us!
The Reverdy team
We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
We take great care in preparing your orders. However, it is possible that something may go wrong in transit.
If you have any questions in this regard, please do not hesitate to call us on +33 (0)2 33 91 35 60 (then press #2 for Customer Service) or write to us at [email protected].
Regarding the display of our prices, the price including VAT is also always displayed, usually just below the price excluding VAT :)
If you have any further questions or need advice, please don't hesitate to contact us!
The Reverdy team
M
Rating: 3 out of 5
My products were on a wooden pallet that was left in my yard by the delivery man who didn't bother to separate the goods from the pallet and left everything in a mess ...
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Response from Reverdy
Hello Mariane, and thank you for your feedback.
We're sorry to hear that delivery was not as smooth as you'd wished. Your products were indeed shipped on a pallet in order to protect them as much as possible and optimize transport. Unfortunately, the delivery driver is not able to leave with all the pallets. Nor is it his job to de-palletize the products.
Thank you for your understanding.
If you have any other comments about the delivery, or need advice about our products, please do not hesitate to contact us.
Please do not hesitate to contact us!
We hope to hear from you soon,
The Reverdy Team
We're sorry to hear that delivery was not as smooth as you'd wished. Your products were indeed shipped on a pallet in order to protect them as much as possible and optimize transport. Unfortunately, the delivery driver is not able to leave with all the pallets. Nor is it his job to de-palletize the products.
Thank you for your understanding.
If you have any other comments about the delivery, or need advice about our products, please do not hesitate to contact us.
Please do not hesitate to contact us!
We hope to hear from you soon,
The Reverdy Team
E
Rating: 2 out of 5
The products are very good, but I had to order 2 pumps for the linseed oil, as they weren't included with the cans (and without them you'd spill some). Unfortunately, they both broke before the can was used up (although not by the same person).
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Response from Reverdy
Hello Élodie, and thank you for your feedback.
The pumps are actually offered separately, so that they can be reused from one can to the next and not go to waste. We've never received any feedback about the pumps' lack of sturdiness. This information has been passed on to our quality department, and we will do our utmost to remedy the situation. If you could get back to us directly with some information on this, it would be a great help :)
In the meantime, don't hesitate to contact us if you have any questions or need any advice. Our team is always ready to listen!
The Reverdy team
The pumps are actually offered separately, so that they can be reused from one can to the next and not go to waste. We've never received any feedback about the pumps' lack of sturdiness. This information has been passed on to our quality department, and we will do our utmost to remedy the situation. If you could get back to us directly with some information on this, it would be a great help :)
In the meantime, don't hesitate to contact us if you have any questions or need any advice. Our team is always ready to listen!
The Reverdy team
A
Rating: 3 out of 5
Fast delivery but I received the wrong product and didn't realize it until I opened the bag. I ordered oligovit small granules and received the easy dose...
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Response from Reverdy
Hello Anaïs, and thank you for your feedback.
We apologize for this error, and our Customer Service will contact you as soon as possible.
We thank you for your understanding and remain at your disposal should you have any questions.
We remain firmly committed to the quality of our products and the service we provide to our customers.
We hope to see you soon,
The Reverdy team
We apologize for this error, and our Customer Service will contact you as soon as possible.
We thank you for your understanding and remain at your disposal should you have any questions.
We remain firmly committed to the quality of our products and the service we provide to our customers.
We hope to see you soon,
The Reverdy team
S
Rating: 3 out of 5
The product looks but is extremely complicated to give My horse doesn't like it at all 😞
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L
Rating: 3 out of 5
Treatment (vitamin E) did not have the expected effect.
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Response from Reverdy
Hello Lucie, thank you for your feedback.
The expected effect of this supplement is to increase the horse's vitamin E content in the blood.
Its effectiveness has been proven and validated by several hospitals and veterinary clinics with which we work (subject to compliance with the recommended daily doses indicated on our technical data sheet).
If you need more information, have any questions, or need advice on your horse's ration, don't hesitate to contact us :) Our team of nutrition advisors and the veterinarians in our Health Department will be delighted to help you!
The Reverdy team
The expected effect of this supplement is to increase the horse's vitamin E content in the blood.
Its effectiveness has been proven and validated by several hospitals and veterinary clinics with which we work (subject to compliance with the recommended daily doses indicated on our technical data sheet).
If you need more information, have any questions, or need advice on your horse's ration, don't hesitate to contact us :) Our team of nutrition advisors and the veterinarians in our Health Department will be delighted to help you!
The Reverdy team
J
Rating: 3 out of 5
A little long, and frankly ask a day of rest to be able to recover the parcel I find that really complicated. I will certainly not recommend it.
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S
Rating: 2 out of 5
It's a pity to impose a pod at each order when we benefit from your products for a long time the collection is getting heavier... it's a useless consumption of plastic
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V
Rating: 1 out of 5
No results yet, the foal refuses to eat with the mineral supplement. It took several days to understand the problem. Weight loss and morale for my foal. Exchange with the salesmen at the jumping of Bordeaux very professional, some advices to follow to see the mixture can be more apetent, so that it can take again weight...
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Response from Reverdy
Hello and thank you for your feedback.
Our technical advisor will contact you directly to check on your foal.
Don't hesitate to contact us if you have any other questions or need advice, our team remains 100% mobilized and at your service!
See you soon :)
The Reverdy team
Our technical advisor will contact you directly to check on your foal.
Don't hesitate to contact us if you have any other questions or need advice, our team remains 100% mobilized and at your service!
See you soon :)
The Reverdy team
K
Rating: 1 out of 5
Product niquel nothing to say but the delivery! A catastrophe! They did not deliver to my home! Impossible to find an "agreement" with the delivery man, I had to go 1 hour from my home to pick it up in a warehouse! I am very disappointed!
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Response from Reverdy
We thank you for your feedback, and apologize for the difficulties encountered with the carrier, totally beyond our control.
If you wish, we can make sure that we do not work with this carrier in the case of a new order (you would just have to specify it in the comments when placing your order). However, carriers sometimes subcontract with other local companies, so it is difficult to be 100% certain that you will not be delivered again by the same company.
In any case, our entire team remains 100% mobilized and at your service!
Do not hesitate to contact us if you need help to place an order or receive a parcel.
See you soon :)
If you wish, we can make sure that we do not work with this carrier in the case of a new order (you would just have to specify it in the comments when placing your order). However, carriers sometimes subcontract with other local companies, so it is difficult to be 100% certain that you will not be delivered again by the same company.
In any case, our entire team remains 100% mobilized and at your service!
Do not hesitate to contact us if you need help to place an order or receive a parcel.
See you soon :)
I
Rating: 3 out of 5
Very good products but the support department should learn to really read the mails and not give ready-made answers. It doesn't make you want to put down more remarks. :) Like "I don't know what to choose between a CMV and a complete food" they don't answer "if you are looking for a CMV take this instead... If you're looking for a whole food, take this...". I ended up taking my advice elsewhere. But I appreciate the responsiveness anyway!
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Response from Reverdy
Hello Irene, and thank you for your testimonial. We are very sorry to read that our team of nutrition advisors was unable to give you a satisfactory answer 😥
We have gone back over the exchanges and they are indeed lacking in specifics, which is surprising because we make it a point to ensure that each of our answers is personalized and tailored to each request. If necessary, we do not hesitate to call upon the veterinarians of our Health Unit for more complex and exceptional cases.
In any case, the information has been passed on to our team, which will redouble its vigilance.
If you still have questions, do not hesitate to contact us, we will answer them with great pleasure.
See you soon,
The Reverdy team
We have gone back over the exchanges and they are indeed lacking in specifics, which is surprising because we make it a point to ensure that each of our answers is personalized and tailored to each request. If necessary, we do not hesitate to call upon the veterinarians of our Health Unit for more complex and exceptional cases.
In any case, the information has been passed on to our team, which will redouble its vigilance.
If you still have questions, do not hesitate to contact us, we will answer them with great pleasure.
See you soon,
The Reverdy team