Delivery is a standout feature of the online store, with many customers highlighting the fast and careful shipping of their orders, often arriving in impeccable condition. The products themselves receive consistent praise for their effectiveness and quality, particularly in horse nutrition, with numerous reports of positive acceptance by horses. Customers appreciate the ease of the ordering process and the well-packaged items that ensure safe arrival. The customer service is frequently noted as responsive and helpful, enhancing the overall shopping experience.
I can't say whether your products are effective. What I can say is: - your products are very expensive, - your loyalty program is not interesting - you deliver quickly.
Translated reviews
S
Sabine D.
Rating: 4 out of 5
following a purchase from 02/02/2025
Good product
Translated reviews
E
Estelle D.
Rating: 4 out of 5
following a purchase from 14/01/2025
Fast delivery, top quality transport. Too bad the bags of supplements don't come with the doser.... 😏 But thank you so much for the carrot candies!!! 🥕
Translated reviews
Response from Reverdy
Hello Estelle,
Thank you for your testimonial!
We systematically add a dosette for each nutritional supplement order, but we can't afford to add a 2L measure for each food order.
However, if you'd like a grain measure, they're on sale on our website. You can find them at the following address: https://www.reverdy.fr/fr/e-boutique/materiel/accessoires-nutrition :)
If you have any further questions, please don't hesitate to contact us. Our team is always ready to help!
The Reverdy team
J
Jean-Jacques R.
Rating: 4 out of 5
following a purchase from 13/01/2025
Very good product and fast delivery
Translated reviews
M
Marie Claire J.
Rating: 4 out of 5
following a purchase from 02/01/2025
Perfect packaging. I do not understand the accumulation of the 2 delivery charges
Translated reviews
Response from Reverdy
Hello Marie Claire, thank you for your feedback.
The two delivery charges you can see when placing your order correspond to the amounts excluding VAT and including VAT, but they do not add up.
If you have any further questions, please don't hesitate to come back to us, we're here to help! :)
See you soon,
The Reverdy team
A
ALICE R.
Rating: 4 out of 5
following a purchase from 06/01/2025
Delivery on time Very satisfied with the products
Translated reviews
J
Jean-marc G.
Rating: 4 out of 5
following a purchase from 02/01/2025
Very satisfying
Translated reviews
E
Elodie M.
Rating: 4 out of 5
following a purchase from 02/11/2024
good product
Translated reviews
C
Caroline D.
Rating: 4 out of 5
following a purchase from 08/12/2024
Fine
Translated reviews
C
Coline B.
Rating: 4 out of 5
following a purchase from 26/12/2024
Order received on expected day. Carton damaged but product intact.
Translated reviews
K
Karine C.
Rating: 4 out of 5
following a purchase from 26/12/2024
For a first delivery, I'm quite satisfied. As my scrunchies really like Reverdy adult without molasses, I recommend your products and would recommend them too.😃
Translated reviews
C
Christine M.
Rating: 2 out of 5
following a purchase from 29/11/2024
Change carrier, my parcel did not arrive at the desired point but at the other end of town.
Translated reviews
Response from Reverdy
Hello Christine, thank you for your feedback.
We apologize for the difficulties encountered with the carrier, which were totally beyond our control.
Unfortunately we have no control over the collection point, and this can happen with different carriers.
However, when you place an order for supplements (parcels <20kg) on our website, please note that you have the option of choosing the DPD or La Poste Colissimo carrier (followed by delivery to a collection point or to your home).
So you can choose your carrier directly when you place your order!
Don't hesitate to contact us if you have any further questions. Our team is at your service!
We hope to hear from you soon,
The Reverdy team
M
Melissandre M.
Rating: 2 out of 5
following a purchase from 09/12/2024
Hello, On the day of delivery two bags were open in the truck. The deliveryman put a reserve on the delivery and there was at least 5kg missing, impossible to collect with the dust in the truck. Given the price of pellets, it hurts. Melissandre MOURET
Translated reviews
Response from Reverdy
Hello Melissandre,
Thank you for your feedback, and we apologize for the difficulties encountered with the carrier, which were totally beyond our control.
On reading your review, we contacted you directly to find a solution quickly.
After a few exchanges, we compensated you for the loss.
Should you encounter a similar problem on a future delivery, please do not hesitate to do the same, i.e. make a reservation on the delivery note, then contact us directly (by e-mail or telephone) to inform us of the problem encountered so that we can act quickly.
If you have any further questions, please don't hesitate to get in touch with us - we're 100% committed!
See you soon,
The Reverdy team
L
Laure N.
Rating: 4 out of 5
following a purchase from 10/12/2024
Fast and reliable
Translated reviews
M
Mélinda D.
Rating: 1 out of 5
following a purchase from 29/11/2024
Delivery 3 weeks after ordering!
Translated reviews
Response from Reverdy
Hello Mélinda, thank you for your feedback.
We apologize for the difficulties encountered during the delivery of your order.
Our teams and carriers had to deal with a particular situation, with a high number of orders on November 29, as well as difficult weather conditions in Normandy, which affected our production area.
In order to be fully transparent about this situation, we sent you a communication on 02/12/24 explaining the problems encountered, and inviting you to contact our customer service department if you have any questions.
Should you have any further questions, please do not hesitate to contact us. Our team remains fully mobilized to answer your questions.
The Reverdy team
E
Eric L.
Rating: 4 out of 5
following a purchase from 07/12/2024
On-time delivery and compliant products
Translated reviews
S
Sherri D.
Rating: 4 out of 5
following a purchase from 06/12/2024
Very good product, fast delivery. My horse afore
Translated reviews
S
Sophie E.
Rating: 4 out of 5
following a purchase from 29/11/2024
Lack of anticipation for delivery
Translated reviews
A
Agnes V.
Rating: 4 out of 5
following a purchase from 05/12/2024
Super kwaliteit ruikt erg lekker paarden nemen het goed op
Translated reviews
A
Anne-Marie V.
Rating: 4 out of 5
following a purchase from 29/11/2024
Beautiful discovery of the site
Translated reviews
M
melodie B.
Rating: 4 out of 5
following a purchase from 29/11/2024
high quality vitamin and mineral supplements for the horses in our stable, whether they are working, breeding or resting, enjoy your day!
Translated reviews
V
Véronique B.
Rating: 4 out of 5
following a purchase from 29/11/2024
No problem with Reverdy, good products but delivery needs to be reviewed.
Translated reviews
C
Cyrielle R.
Rating: 4 out of 5
following a purchase from 29/11/2024
I really like Reverdy, Oligovit is a great product. It was great to be able to take advantage of a black friday discount.
Translated reviews
M
Manon L.
Rating: 4 out of 5
following a purchase from 29/11/2024
Very good brand.
Translated reviews
A
Aurore S.
Rating: 4 out of 5
following a purchase from 23/11/2024
On the other hand, very poor rating for the carrier
Translated reviews
Response from Reverdy
Hello Aurore, and thank you for your feedback.
We thank you for your feedback, and apologize for the difficulties encountered with the carrier, which were totally beyond our control.
If you encounter a problem with the delivery of your order, please contact our Customer Service team immediately so that we can help you as efficiently as possible.
Should you have any questions, please do not hesitate to contact us again. Our team remains 100% mobilized and at your service!
We hope to hear from you soon,
The Reverdy team
C
CAROLINE C.
Rating: 4 out of 5
following a purchase from 21/11/2024
Excellent quality products, but delivery to be reviewed.
Translated reviews
Response from Reverdy
Hello Caroline,
Thank you for your feedback, and we apologize for the difficulties encountered with the carrier, which were totally beyond our control.
We take great care in preparing your orders. However, it can happen that an incident occurs during transport.
In this case, please do not hesitate to make any reservations directly on the delivery note, specifying the nature of the damage and the product affected (if possible, take a photo of the damage) and then inform us. This will enable us to file a claim with the carrier to compensate you.
You can reach us on 02 33 91 35 60 (then press #3) or write to us at [email protected] if you have any questions.
We look forward to hearing from you!
The Reverdy team
L
Laura M.
Rating: 4 out of 5
following a purchase from 20/11/2024
Good product good service but high shipping costs
Translated reviews
B
Bérengère S.
Rating: 4 out of 5
following a purchase from 18/11/2024
Product received quickly but shipping costs are still too high... Too bad
Translated reviews
J
Julie C.
Rating: 4 out of 5
following a purchase from 17/11/2024
The information is but explain on your site about the price abroad (Belgium) for the price of the product and shipping costs. For the rest, nothing to say.
Translated reviews
F
Fanny R.
Rating: 1 out of 5
following a purchase from 04/11/2024
Bad experience with Reverdy: impossible delivery, apparently it's up to the customer to organize the rounds of the deliverymen who are absolutely unreachable despite 3 calls a day. The order, after 18 days is still not there, and even at Reverdy there is nobody on the phone. I'll never order from them again, and will turn to other suppliers.
Translated reviews
Response from Reverdy
Hello Fanny,
Thank you for your feedback, and we apologize for the difficulties encountered with the carrier, which are totally beyond our control. This situation is exceptional and does not reflect our usual quality of service.
Following your complaint to our customer service department, we have taken the necessary steps to contact the carrier and provide you with a solution as quickly as possible.
For your next order, please do not hesitate to contact us in advance so that we can organize your delivery as efficiently as possible.
And if ever you notice an anomaly, don't hesitate to come straight back to us so that we can act as quickly and efficiently as possible.
If you have any further questions or need advice, our team is always ready to help!
The Reverdy team
C
CATHERINE M.
Rating: 4 out of 5
following a purchase from 01/11/2024
Arrived promptly well packaged
Translated reviews
S
Stefania T.
Rating: 4 out of 5
following a purchase from 21/08/2024
Prodotti eccellenti! I miei cavalli li mangiano molto volentieri e si vedono i risultati. Peccato per la politica di spedizione: a parte il costo, è molto penalizzante non poter effettuare ordini oltre un certo peso (inferiore ai 20 kg). Se non fosse per la spedizione avrei dato 5 stelle.
P
Perrine-Mayoa J.
Rating: 1 out of 5
following a purchase from 23/10/2024
Hello, I'm wondering about this product because my horses don't like it. I've already ordered 3 small bags, which were very practical and appreciated, but now that I have a 20kg bag in my grainery, 70% of the horses refuse them, especially those who need them most. Yet these are the same horses. Has the formula changed or is the product less fresh?
Translated reviews
Response from Reverdy
Hello Perrine-Mayoa, and thank you for your feedback.
In the 20kg format, the Oligovit Easy Dose Mineral granules may have a more pronounced odor than in the smaller packages... could your horses be more sensitive to this? Does the appearance of the granules in the 20kg bag stored with you seem the same as those distributed previously?
In any case, you should know that the formula has not been modified, and that we are constantly producing (whatever the packaging). We adapt our production to ensure the freshest possible product.
If you have any further questions, please don't hesitate to contact us. Our team is on hand to answer all your questions!
We hope to see you soon,
The Reverdy team
F
Frédérique F.
Rating: 4 out of 5
following a purchase from 29/09/2024
Very good. Good shipping quality
Translated reviews
C
Charlotte L.
Rating: 4 out of 5
following a purchase from 15/09/2024
Very good products, but the Reverdy Care container (large size) is really complicated to open and close. Please provide another container.
Translated reviews
Response from Reverdy
Hello Charlotte, and thank you for your feedback.
The packaging of our products is designed to be as airtight as possible to ensure optimal preservation conditions, and strong enough to withstand transport and be reused.
If you wish, you can refer to our video to better understand how our packaging is opened: https://www.youtube.com/shorts/NVaViMS_kWw :)
Don't hesitate to come back to us if you'd like any further information. Our team of nutrition advisors is always ready to listen!
See you soon,
The Reverdy team
A
albert D.
Rating: 4 out of 5
following a purchase from 13/09/2024
Fast order processing Lack of information on delivery in-progress Paid delivery for bad guys who don't live near reverdy: pk?
Translated reviews
Response from Reverdy
Hello Albert, thank you for your feedback.
For foods and fibers, shipping is already included in the rates displayed on the site, which are calculated according to the delivery zone and the quantity ordered (sliding scale rates). So there are no additional delivery charges to add.
For CMVs and nutritional supplements, delivery charges and conditions are the same throughout mainland France, either at a collection point or at home, and depending on the carrier chosen. Please note that delivery is free for orders over €65, excluding VAT.
If you'd like to know more about shipping costs, please refer to this page on our website: https://www.reverdy.fr/fr/livraison
If you have any further questions, please don't hesitate to get in touch with us - our team is always ready to help!
See you soon,
The Reverdy team
Y
Yann G.
Rating: 4 out of 5
following a purchase from 01/09/2024
Fast delivery
Translated reviews
C
Claire C.
Rating: 4 out of 5
following a purchase from 27/08/2024
A downside on delivery times (order placed 16 days ago and still not received).
Translated reviews
Response from Reverdy
Hello Claire, and thank you for your feedback.
We are very sorry to read that the delivery was not carried out as planned and beyond our control.
If you have any problems with a delivery, please do not hesitate to contact us directly so that we can help you as quickly as possible.
The information we have may differ from the information you have :)
We remain committed to product quality and customer service. If you have any questions or need advice, please don't hesitate to contact our team!
We look forward to hearing from you,
The Reverdy Team
M
Maud L.
Rating: 2 out of 5
following a purchase from 28/08/2024
Order received after 16 days
Translated reviews
Response from Reverdy
Hello Maud, thank you for your feedback.
We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
Your delivery was indeed delayed, following your call we immediately contacted the carrier to arrange a delivery date, within a maximum of 48 hours.
Please do not hesitate to contact us directly next time, so that we can help you as quickly as possible :)
We remain committed to product quality and customer service. If you have any questions or need advice, don't hesitate to contact us. Our team is always ready to listen!
We look forward to hearing from you,
The Reverdy Team
A
Armelle K.
Rating: 4 out of 5
following a purchase from 26/08/2024
Top product!
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Nederlands 