Customer reviews of Reverdy

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 3 004 published reviews

Summary of reviews

The store delivers speed and reliability, with many reviews highlighting fast delivery, quick order processing, and careful, well-protected packaging that keeps products intact. Customers repeatedly mention strong value and satisfaction with product quality, noting effective results, appetizing options for horses, and a broad range of foods and supplements at a favorable price point. Customer service and guidance are also praised, with experts providing excellent advice, responsive support, and easy ordering experiences. Overall, Reverdy is described as trustworthy, convenient, and consistently delivering quality products with prompt shipping.

Reviews 1, 2 and 4 stars

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F
Frédérique F.
Rating: 4 out of 5
following a purchase from 29/09/2024
Very good. Good shipping quality
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Charlotte L.
Rating: 4 out of 5
following a purchase from 15/09/2024
Very good products, but the Reverdy Care container (large size) is really complicated to open and close. Please provide another container.
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Response from Reverdy
Hello Charlotte, and thank you for your feedback.

The packaging of our products is designed to be as airtight as possible to ensure optimal preservation conditions, and strong enough to withstand transport and be reused.

If you wish, you can refer to our video to better understand how our packaging is opened: https://www.youtube.com/shorts/NVaViMS_kWw :)

Don't hesitate to come back to us if you'd like any further information. Our team of nutrition advisors is always ready to listen!

See you soon,
The Reverdy team
A
Albert D.
Rating: 4 out of 5
following a purchase from 13/09/2024
Fast order processing Lack of information on delivery in-progress Paid delivery for bad guys who don't live near reverdy: pk?
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Response from Reverdy
Hello Albert, thank you for your feedback.

For foods and fibers, shipping is already included in the rates displayed on the site, which are calculated according to the delivery zone and the quantity ordered (sliding scale rates). So there are no additional delivery charges to add.

For CMVs and nutritional supplements, delivery charges and conditions are the same throughout mainland France, either at a collection point or at home, and depending on the carrier chosen. Please note that delivery is free for orders over €65, excluding VAT.

If you'd like to know more about shipping costs, please refer to this page on our website: https://www.reverdy.fr/fr/livraison

If you have any further questions, please don't hesitate to get in touch with us - our team is always ready to help!

See you soon,
The Reverdy team
Y
Yann G.
Rating: 4 out of 5
following a purchase from 01/09/2024
Fast delivery
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Claire C.
Rating: 4 out of 5
following a purchase from 27/08/2024
A downside on delivery times (order placed 16 days ago and still not received).
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Response from Reverdy
Hello Claire, and thank you for your feedback.

We are very sorry to read that the delivery was not carried out as planned and beyond our control.

If you have any problems with a delivery, please do not hesitate to contact us directly so that we can help you as quickly as possible.
The information we have may differ from the information you have :)

We remain committed to product quality and customer service. If you have any questions or need advice, please don't hesitate to contact our team!

We look forward to hearing from you,
The Reverdy Team
M
Maud L.
Rating: 2 out of 5
following a purchase from 28/08/2024
Order received after 16 days
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Response from Reverdy
Hello Maud, thank you for your feedback.

We are sorry to read that the delivery was not carried out as planned and this, beyond our control.

Your delivery was indeed delayed, following your call we immediately contacted the carrier to arrange a delivery date, within a maximum of 48 hours.

Please do not hesitate to contact us directly next time, so that we can help you as quickly as possible :)

We remain committed to product quality and customer service. If you have any questions or need advice, don't hesitate to contact us. Our team is always ready to listen!

We look forward to hearing from you,
The Reverdy Team
A
Armelle K.
Rating: 4 out of 5
following a purchase from 26/08/2024
Top product!
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Anne-Marie M.
Rating: 4 out of 5
following a purchase from 16/08/2024
Very good product
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Eddy V.
Rating: 4 out of 5
following a purchase from 13/08/2024
everything was well delivered, but we only have one horse and the price per bag is much more expensive than what we would pay for a pallet, as the bags are only valid for 6 months. Isn't it possible to get the bags cheaper?
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Response from Reverdy
Hello Eddy, thank you for your feedback.

When you place your food order, the price displayed takes into account shipping costs (which are calculated according to the delivery zone and the quantity ordered).

We therefore offer sliding-scale prices for the shipment of bags of feed. This means that the more bags you order, the lower the unit cost of delivery. This allows you to benefit from a progressive reduction according to quantity, while optimizing shipping costs for larger quantities.

We would simply like to point out that when storing bags of food, it is generally recommended not to order for more than 3 months' stock. This period should be adapted according to the quality of the storage. It is important to store in a dry place and avoid excessive temperature variations.

Don't hesitate to contact us if you have any further questions!
Have a nice day,
The Reverdy team
C
Christine D.
Rating: 4 out of 5
following a purchase from 11/08/2024
No problem with the delivery time. However, the carrier threw the parcel over the gate. Fortunately, the box was solid and the products well packed.
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Lauriane R.
Rating: 4 out of 5
following a purchase from 07/08/2024
Overall it went well, I will order from reverdy again. I had a delivery problem and they were very quick to sort it out. One small drawback: one of the bags of granules arrived a little damaged (I had to be careful not to find the contents of the bag on the floor).
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Anne-Marie V.
Rating: 4 out of 5
following a purchase from 06/08/2024
Great discovery of this site. Order, delivery very fast with a good follow-up. Very good experience.
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Noémie D.
Rating: 4 out of 5
following a purchase from 02/08/2024
Very good product Too bad no price list for professionals
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Stéphanie C.
Rating: 4 out of 5
following a purchase from 26/07/2024
Review the container for the linseed oil, as it gets everywhere when you pour it into another container to make the 50 or 100ml.
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Response from Reverdy
Hello Stéphanie, and thank you for your feedback.

If the measuring cap supplied with the pouring can doesn't suit you, you can use a pump adapted to the 5L can: https://www.reverdy.fr/fr/pompe-bidon-5l

Please don't hesitate to contact us if you have any questions or need any advice. Our team is at your service!

Good day and see you soon,
The Reverdy Team
E
Eise G.
Rating: 4 out of 5
following a purchase from 23/06/2024
Transport ok. Top quality. 4 stars and not 5 because the product is expensive and therefore not accessible to all horse owners.
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Sylvain M.
Rating: 4 out of 5
following a purchase from 04/07/2024
good product
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Gaelle D.
Rating: 4 out of 5
following a purchase from 30/06/2024
Product much appreciated by horses. Only downside: the sticks are fractured. Difficult to dose.
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Response from Reverdy
Hello Gaelle, and thank you for your feedback.

It can happen that some pellets break once packaged or during transport.

You will find a small printed ruler on the product label. This will enable you to dose more precisely, bearing in mind that a 4cm unit ≈ 10g of product.

If you'd like more information on how to use the product, please refer to our tutorial video on Oligovit EASY DOSE Mineral: https://youtu.be/aAv0IXo1Qk4

If you have any further questions or need advice, please don't hesitate to contact us - our team is always ready to help!

See you soon,
The Reverdy team
L
Laure-Anne Q.
Rating: 4 out of 5
following a purchase from 01/07/2024
Good products, very efficient delivery, but constantly rising prices.
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Benoît G.
Rating: 4 out of 5
following a purchase from 26/06/2024
Good reactivity
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Evelyne P.
Rating: 4 out of 5
following a purchase from 20/06/2024
Product meets my expectations, effective for mane growth and horn quality. Odor a little strong, but acceptable when well mixed with the ration.
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Nathalie W.
Rating: 4 out of 5
following a purchase from 20/06/2024
Product delivered with care, good quality
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Alexia R.
Rating: 4 out of 5
following a purchase from 17/06/2024
Delivery in 4 days, much faster than advertised. Minerals in doses are well appreciated. Out of 11 horses, one (albeit a greedy one) took 3 days to appreciate the product, and 2 yearling fillies are still pouting after 12 days of daily presentation. For the others, no worries. Very practical presentation.
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Jean-Michel H.
Rating: 4 out of 5
following a purchase from 17/06/2024
Quick order. However, you could build up customer loyalty from time to time. Thanks in advance.
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Claire R.
Rating: 1 out of 5
following a purchase from 28/05/2024
Nothing to say about the product, but a big problem with the deliveryman. Execrable, speaks badly and threatens to leave with our pallet.
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Response from Reverdy
Hello Claire, thank you for your feedback.

We are sorry to hear that the delivery did not go as planned.

Please know that we remain resolutely focused on the quality of our products and customer service. If you have any questions or need advice, please don't hesitate to contact us. Our team is always ready to listen.

We wish you a pleasant day,
The Reverdy team
A
Anne-Noelle L.
Rating: 4 out of 5
following a purchase from 03/06/2024
3-4 days of habituation, I have a pony who sulks, I have to give it to him by hand. Not enough time to see how effective it is (feet in particular for me).
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Response from Reverdy
Hello Anne-Noelle, and thank you for your feedback.

Indeed, every horse is unique, and some horses or ponies sometimes need a little "conditioning" to come to appreciate it.
You should also know that our OLIGOVIT MINERAL is also available in EASY DOSE format, in large "treat"-type granules. (You can find the product at https://www.reverdy.fr/fr/mineral-oligovit-easy-dose-10-kg).

Please do not hesitate to contact our customer service department for further information on the situation you are facing. Our team of nutrition advisors, supported by our Health Department veterinarians, are available to answer your questions!

We can be reached by phone on 02 33 91 35 60 (then type #2), by email at [email protected], or on social networks (Instagram, Facebook & WhatsApp).

We hope to see you soon,
Team Reverdy
V
Valérie P.
Rating: 4 out of 5
following a purchase from 23/05/2024
1st experience with Reverdy. Perfect, in terms of product clarity, composition and quality. Fast delivery 👍👍👍👍
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Kelly M.
Rating: 4 out of 5
following a purchase from 13/05/2024
Very good
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Christine M.
Rating: 1 out of 5
following a purchase from 04/05/2024
Order to be delivered in 48 h (chronoposte) and currently not received after 15 days.... after several emails and a phone call I still do not know where are the ordered products and the treatment of my mare is interrupted.....
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Response from Reverdy
Hello Christine, thank you for your feedback.

We are sorry to read that the delivery was not carried out as planned and this, beyond our control.

Following your complaint to our customer service department, we have taken the necessary steps to contact the carrier and provide you with a response as quickly as possible. Following this action, your parcel has been made available at the nearest relay point.

In this kind of situation, don't hesitate to contact us as soon as you notice the slightest problem, so that we can act as quickly and efficiently as possible.

If you have any further questions or need advice, our team is always ready to help.
The Reverdy team
P
Pierre F.
Rating: 4 out of 5
following a purchase from 30/04/2024
Very good
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Danièle F.
Rating: 4 out of 5
following a purchase from 24/04/2024
Very satisfied
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Annick C.
Rating: 4 out of 5
following a purchase from 19/04/2024
Super, my horses refused CMV easy doses, g so took the small pellets that I mix with the ration ... no more problem....
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Isabelle B.
Rating: 4 out of 5
following a purchase from 19/04/2024
Fine
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Agnès R.
Rating: 4 out of 5
following a purchase from 03/04/2024
Fine ☺️
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Françoise G.
Rating: 4 out of 5
following a purchase from 07/04/2024
Clear website, easy ordering, fast delivery and excellent product (Easy dose). I recommend
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Anne M.
Rating: 4 out of 5
following a purchase from 07/04/2024
Of course the products ...but why change delivery man?!!! Gets lost, arrives 3/4 of an hour late, insists on putting the pallet directly into my 4x4 and screws up the joint of the rag ....trop in a hurry. I didn't expect so much from him!
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Response from Reverdy
Hello Anne, thank you for your feedback.

We are sorry to read that the delivery was not carried out as planned, and this was beyond our control. Unfortunately, it is difficult to guarantee the presence of the same driver from one delivery to the next. Thank you for your understanding.

Please know that we remain resolutely focused on the quality of our products and customer service. If you have any questions or need advice, don't hesitate to contact our team!

We hope to hear from you soon,
The Reverdy team
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Laurence G.
Rating: 4 out of 5
following a purchase from 05/02/2024
It's a shame that my penultimate order didn't include loyalty points. I'm completely satisfied with the supplements I ordered and they arrived very well packaged.
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Maelle B.
Rating: 4 out of 5
following a purchase from 12/02/2024
Very good products overall. Price a bit high though.
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Sandrine S.
Rating: 4 out of 5
following a purchase from 23/03/2024
Super product for my shkanou 29 years osteflexy allows him to get up 🤣
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Response from Reverdy
Hello Sandrine, and thank you for your feedback! :)

For the record, the product you're talking about is FLEXY. Based on chondroprotectors and hyaluronic acid, this product helps, among other things, to relieve joint pain, particularly in older horses.

The Reverdy OSTÉO nutritional supplement is a source of minerals, trace elements, vitamins and chondroprotectors, helping to improve bone mineralization in horses.

Don't hesitate to come back to us if you have any questions or need advice for your horse, our team remains 100% mobilized and at your service 💙

See you soon,
The Reverdy team
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Anna G.
Rating: 4 out of 5
following a purchase from 16/03/2024
Comprehensive site with clear product information.
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Camille L.
Rating: 4 out of 5
following a purchase from 06/03/2024
Absolutely perfect product. There's just one little hitch, the very strong smell that perfumes my car and my hands, my pockets, my backpack...3 of my horses love it, but the youngest doesn't at all. I thought I'd get him used to it by putting a small dose in wet granules, as is sometimes necessary for certain supplements, but nothing happened. If you have any advice, I'd love to hear from you.
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Response from Reverdy
Hello Camille, thank you for your feedback on our product.

Concerning the smell, it is linked to the active ingredients that make up the CMV, the vitamins and trace elements. An apple flavoring is added to "mask" the smell as much as possible and make it easier for horses to take the CMV (on its own).

For horses that are a little hesitant, you can try leaving a few units of MINERAL OLIGOVIT EASY DOSE out in the open air (for 24 hours, for example) to ensure that the smell subsides, then try again a little later. More delicate horses usually get used to it gradually.

But if by "little one" you mean a young horse, we recommend the 'EASY DOSE' format of OLIGOVIT MINERAL for young horses from 1 year of age. For younger horses (under 1 year), OLIGOVIT MINERAL is available in vermicelli form.

Please do not hesitate to contact us directly so that we can help you find a solution for your horse. You can reach us on 02 33 91 35 60 (then type #2), write to us at [email protected], or on social networks (Instagram, Facebook, etc.)!

We hope to see you soon,
Team Reverdy