Customer reviews of Reverdy

Hello Anne-Noelle, and thank you for your feedback.

Indeed, every horse is unique, and some horses or ponies sometimes need a little "conditioning" to come to appreciate it.
You should also know that our OLIGOVIT MINERAL is also available in EASY DOSE format, in large "treat"-type granules. (You can find the product at https://www.reverdy.fr/fr/mineral-oligovit-easy-dose-10-kg).

Please do not hesitate to contact our customer service department for further information on the situation you are facing. Our team of nutrition advisors, supported by our Health Department veterinarians, are available to answer your questions!

We can be reached by phone on 02 33 91 35 60 (then type #2), by email at [email protected], or on social networks (Instagram, Facebook & WhatsApp).

We hope to see you soon,
Team Reverdy

Hello Christine, thank you for your feedback.

We are sorry to read that the delivery was not carried out as planned and this, beyond our control.

Following your complaint to our customer service department, we have taken the necessary steps to contact the carrier and provide you with a response as quickly as possible. Following this action, your parcel has been made available at the nearest relay point.

In this kind of situation, don't hesitate to contact us as soon as you notice the slightest problem, so that we can act as quickly and efficiently as possible.

If you have any further questions or need advice, our team is always ready to help.
The Reverdy team

Hello Anne, thank you for your feedback.

We are sorry to read that the delivery was not carried out as planned, and this was beyond our control. Unfortunately, it is difficult to guarantee the presence of the same driver from one delivery to the next. Thank you for your understanding.

Please know that we remain resolutely focused on the quality of our products and customer service. If you have any questions or need advice, don't hesitate to contact our team!

We hope to hear from you soon,
The Reverdy team

Hello Sandrine, and thank you for your feedback! :)

For the record, the product you're talking about is FLEXY. Based on chondroprotectors and hyaluronic acid, this product helps, among other things, to relieve joint pain, particularly in older horses.

The Reverdy OSTÉO nutritional supplement is a source of minerals, trace elements, vitamins and chondroprotectors, helping to improve bone mineralization in horses.

Don't hesitate to come back to us if you have any questions or need advice for your horse, our team remains 100% mobilized and at your service 💙

See you soon,
The Reverdy team

Hello Camille, thank you for your feedback on our product.

Concerning the smell, it is linked to the active ingredients that make up the CMV, the vitamins and trace elements. An apple flavoring is added to "mask" the smell as much as possible and make it easier for horses to take the CMV (on its own).

For horses that are a little hesitant, you can try leaving a few units of MINERAL OLIGOVIT EASY DOSE out in the open air (for 24 hours, for example) to ensure that the smell subsides, then try again a little later. More delicate horses usually get used to it gradually.

But if by "little one" you mean a young horse, we recommend the 'EASY DOSE' format of OLIGOVIT MINERAL for young horses from 1 year of age. For younger horses (under 1 year), OLIGOVIT MINERAL is available in vermicelli form.

Please do not hesitate to contact us directly so that we can help you find a solution for your horse. You can reach us on 02 33 91 35 60 (then type #2), write to us at [email protected], or on social networks (Instagram, Facebook, etc.)!

We hope to see you soon,
Team Reverdy

Hello Sofia, and thank you for your feedback.

We have taken your message into account and are sorry for the inconvenience.

The carrier has been informed of this delivery problem, but please be aware that it is totally beyond our control.

In this kind of situation, we can ask for the parcel to be re-delivered to your home. However, we cannot control the carrier's organization and this may take a few days. And unfortunately, by the time we received your complaint, the parcel had already been collected from the relay point. Please do not hesitate to contact us immediately, or as soon as you notice an anomaly on your delivery tracking, so that we can help you efficiently.

Please also note that on our website, you now have the option of choosing the DPD or La Poste Colissimo carrier for your orders (followed by delivery to a collection point or to your home).
If you're interested, we offer free shipping on all orders over €65 excluding VAT.

Our site also offers a loyalty program for orders of nutritional supplements.
By logging on to your Reverdy customer account ('My account' section; then 'Loyalty program'), you can check your available balance, as well as the expiry date of the voucher(s) generated. You can now go to the Loyalty Program page to find out how much you have available to use on your next order of nutritional supplements.

Should you have any further questions or require further information, please do not hesitate to contact us by telephone on 02 33 91 35 60 (then press #2), or by e-mail at [email protected].

We hope to hear from you soon,
The Reverdy team

Hello Aurélie, and thank you for your feedback.

We apologize for the difficulties encountered with the carrier, which were totally beyond our control.

Please be assured that our team remains mobilized and ready to help you; by e-mail, by phone, or via our social networks! Don't hesitate to contact us if you need us :)

See you soon,
The Reverdy team

Hello Lisa, thank you for your feedback.

Our CMV is generally well consumed, even on its own. But each horse is unique, and it's possible that some horses or ponies unaccustomed to this format may need to be "conditioned" a little to come to appreciate it.

Don't hesitate to introduce them to the product progressively, first one unit, then two, and so on. You can also "break" the large EASY DOSE granule into several pieces and present it with a piece of apple or carrot. More delicate horses usually get used to this gradually. You can also put a small amount of MINERAL OLIGOVIT EASY DOSE out in the open air for 2 to 3 days to reduce the odour to which your horse may be sensitive.

Our OLIGOVIT MINERAL is also available in vermicelli form (approx. 2 mm in diameter), which may be more suitable for your horses? :)

And if you haven't already done so, don't hesitate to contact our team of nutrition advisors so we can help you ;)

See you soon!
The Reverdy team

Hello Manon, and thank you for your feedback.

Our delivery methods have been updated, and you now have the option of choosing between delivery to your home or to a relay point. So you can choose the shipping method and rate that suits you best.
Shipping is always free for purchases of €65 and over (excluding Reverdy food, correctors and fibers, for which shipping is included in the price)!

If you have any further questions or need advice, please don't hesitate to contact us. Our team of nutrition advisors is always on hand to help!

We hope to hear from you soon,

The Reverdy team