Customer reviews of Reverdy

Hello Sofia, and thank you for your feedback.

We have taken your message into account and are sorry for the inconvenience.

The carrier has been informed of this delivery problem, but please be aware that it is totally beyond our control.

In this kind of situation, we can ask for the parcel to be re-delivered to your home. However, we cannot control the carrier's organization and this may take a few days. And unfortunately, by the time we received your complaint, the parcel had already been collected from the relay point. Please do not hesitate to contact us immediately, or as soon as you notice an anomaly on your delivery tracking, so that we can help you efficiently.

Please also note that on our website, you now have the option of choosing the DPD or La Poste Colissimo carrier for your orders (followed by delivery to a collection point or to your home).
If you're interested, we offer free shipping on all orders over €65 excluding VAT.

Our site also offers a loyalty program for orders of nutritional supplements.
By logging on to your Reverdy customer account ('My account' section; then 'Loyalty program'), you can check your available balance, as well as the expiry date of the voucher(s) generated. You can now go to the Loyalty Program page to find out how much you have available to use on your next order of nutritional supplements.

Should you have any further questions or require further information, please do not hesitate to contact us by telephone on 02 33 91 35 60 (then press #2), or by e-mail at [email protected].

We hope to hear from you soon,
The Reverdy team

Hello Aurélie, and thank you for your feedback.

We apologize for the difficulties encountered with the carrier, which were totally beyond our control.

Please be assured that our team remains mobilized and ready to help you; by e-mail, by phone, or via our social networks! Don't hesitate to contact us if you need us :)

See you soon,
The Reverdy team

Hello Lisa, thank you for your feedback.

Our CMV is generally well consumed, even on its own. But each horse is unique, and it's possible that some horses or ponies unaccustomed to this format may need to be "conditioned" a little to come to appreciate it.

Don't hesitate to introduce them to the product progressively, first one unit, then two, and so on. You can also "break" the large EASY DOSE granule into several pieces and present it with a piece of apple or carrot. More delicate horses usually get used to this gradually. You can also put a small amount of MINERAL OLIGOVIT EASY DOSE out in the open air for 2 to 3 days to reduce the odour to which your horse may be sensitive.

Our OLIGOVIT MINERAL is also available in vermicelli form (approx. 2 mm in diameter), which may be more suitable for your horses? :)

And if you haven't already done so, don't hesitate to contact our team of nutrition advisors so we can help you ;)

See you soon!
The Reverdy team

Hello Manon, and thank you for your feedback.

Our delivery methods have been updated, and you now have the option of choosing between delivery to your home or to a relay point. So you can choose the shipping method and rate that suits you best.
Shipping is always free for purchases of €65 and over (excluding Reverdy food, correctors and fibers, for which shipping is included in the price)!

If you have any further questions or need advice, please don't hesitate to contact us. Our team of nutrition advisors is always on hand to help!

We hope to hear from you soon,

The Reverdy team

Hello Manon, and thank you for your feedback.

The needs of healthy older horses are roughly equivalent to those of adult horses undergoing maintenance. That's why we haven't created a special "old horse" feed. We generally recommend using Reverdy ADULT, which is suitable for the majority of healthy older horses.

Otherwise, we adapt the ration on a case-by-case basis, according to the horse's needs and any pathologies it may be suffering from: overweight/obesity, metabolic disease, poor body condition, etc.

Then, in addition to a balanced daily ration (based on forage and supplemented with a CMV or concentrated feed, depending on the horse's body condition), the ration can be refined by adding nutritional supplements, to meet the horse's specific needs: lack of condition, arthrosis, stimulation of immune defenses...

If you haven't already done so, please don't hesitate to contact us so that we can help you adapt your horse's ration to its specific needs. You can reach us on 02 33 91 35 60 (then press #2) or write to us at [email protected]. We're also on the networks, so don't hesitate to ask us your questions on Instagram & Facebook!

We hope to see you soon,
The Reverdy team

Hello Roman,

We apologize for the difficulties encountered with the carrier, which were totally beyond our control. Please be assured that we have taken into account your comments regarding the delivery.

Don't hesitate to contact us if you have any questions or need advice. Our team is always ready to listen :)

Team Reverdy

Hello Reine, and thank you for your feedback.

We're sorry to hear that you're not happy with the delivery method. We always ask for an appointment so that you can be present to confirm receipt of your order.

However, if delivery by carrier is too inconvenient for you, you can visit one of our retailers. You can find a list of retailers offering our products on the 'Find a store' page of our website: https://www.reverdy.fr/fr/trouver-un-magasin

If you have any further questions about delivery, or need advice about our products, please don't hesitate to contact us. Our team remains 100% mobilized and at your service!

We hope to see you soon,
The Reverdy team

Hello Pauline, and thank you for your feedback.

We apologize for the difficulties encountered with the carrier, which were totally beyond our control.
Please know that we remain resolutely focused on the quality of our products and customer service.

Should you have any questions or need advice, please do not hesitate to contact us!

We look forward to hearing from you,

The Reverdy team