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M
Rating: 4 out of 5
no problem
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Customer reviews of Reverdy
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9,7
/10
Overall rating: 9,7 out of 10
Based on 2 946 published reviews
Summary of reviews
Delivery is a standout feature of the online store, with many customers highlighting the fast and careful shipping of their orders, often arriving in impeccable condition. The products themselves receive consistent praise for their effectiveness and quality, particularly in horse nutrition, with numerous reports of positive acceptance by horses. Customers appreciate the ease of the ordering process and the well-packaged items that ensure safe arrival. The customer service is frequently noted as responsive and helpful, enhancing the overall shopping experience.
Reviews 1, 3 and 4 stars
Reset filtersS
Rating: 4 out of 5
the CMV has changed from small granules to caps and I am no longer sure about the dosage since the caps are not the same size
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Response from Reverdy
Hello Sylvie, thank you for your feedback.
Our CMV (Mineral and Vitamin Supplement) Oligovit is available in two formats:
- The format you are used to ordering, which comes in the form of small granules to be mixed with the feed (https://www.reverdy.fr/fr/mineral-oligovit-1-2kg)
- The 'EASY DOSE' format, which is in the form of large granules, like a candy. This format is particularly convenient for horses that live in the pasture or do not receive a feed ration (https://www.reverdy.fr/fr/mineral-oligovit-easy-dose-1-2-kg).
Regarding the dosage of the CMV in EASY DOSE format, you will find a small printed ruler on the product label, which allows you to dose more accurately, knowing that one unit of 4cm ≈ 10g of product.
If you have any other questions, our team of nutrition advisors, supported daily by the veterinarians from the Health Department, is available! You can reach us at 02 33 91 35 60 (then press #3) or write to us at [email protected] :)
See you soon,
The Reverdy team
Our CMV (Mineral and Vitamin Supplement) Oligovit is available in two formats:
- The format you are used to ordering, which comes in the form of small granules to be mixed with the feed (https://www.reverdy.fr/fr/mineral-oligovit-1-2kg)
- The 'EASY DOSE' format, which is in the form of large granules, like a candy. This format is particularly convenient for horses that live in the pasture or do not receive a feed ration (https://www.reverdy.fr/fr/mineral-oligovit-easy-dose-1-2-kg).
Regarding the dosage of the CMV in EASY DOSE format, you will find a small printed ruler on the product label, which allows you to dose more accurately, knowing that one unit of 4cm ≈ 10g of product.
If you have any other questions, our team of nutrition advisors, supported daily by the veterinarians from the Health Department, is available! You can reach us at 02 33 91 35 60 (then press #3) or write to us at [email protected] :)
See you soon,
The Reverdy team
E
Rating: 4 out of 5
Not all candies are the same size
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Response from Reverdy
Hello Elise, thank you for your feedback!
A
Rating: 4 out of 5
Delivery as expected and deadlines respected. No opinion yet on the product itself.
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O
Rating: 4 out of 5
Just a strange packaging that did not prevent the puncturing of a bag. The driver claimed to have called me prior to delivery, but I have no record of the call. He does not wait for the opening of the package once the delivery is made...
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Response from Reverdy
Hello Olivier, thank you for your feedback.
We sincerely apologize for the difficulties encountered with the carrier, which are completely beyond our control.
We are sorry to hear that you received a damaged bag. Please know that we take great care in preparing your orders. However, it can happen that an incident occurs during transport.
In this case, please do not hesitate to make reservations on the delivery note, specifying the nature of the damage and the affected product (if possible, take a photo of the damage) and then inform us. This will allow us to file a complaint with the carrier in order to compensate you.
In general, when you encounter any problem related to a delivery, do not hesitate to contact us directly, so that we can assist you as quickly as possible.
You can reach us at 02 33 91 35 60 (then press #2) or write to us at [email protected] if you have any questions!
See you soon,
The Reverdy team
We sincerely apologize for the difficulties encountered with the carrier, which are completely beyond our control.
We are sorry to hear that you received a damaged bag. Please know that we take great care in preparing your orders. However, it can happen that an incident occurs during transport.
In this case, please do not hesitate to make reservations on the delivery note, specifying the nature of the damage and the affected product (if possible, take a photo of the damage) and then inform us. This will allow us to file a complaint with the carrier in order to compensate you.
In general, when you encounter any problem related to a delivery, do not hesitate to contact us directly, so that we can assist you as quickly as possible.
You can reach us at 02 33 91 35 60 (then press #2) or write to us at [email protected] if you have any questions!
See you soon,
The Reverdy team
A
Rating: 3 out of 5
I am extremely disappointed with the price increases from Reverdy. Nearly 5% increase!
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Response from Reverdy
Hello Aurélie, thank you for your feedback.
We have recently had to face a sometimes very significant increase in the price of certain ingredients, such as Vitamins A and E, which are part of our products.
Unfortunately, part of this increase has impacted the selling price of our dietary supplements affected by these increases. However, for other supplements, the selling prices have remained unchanged.
We are always concerned about our customers' satisfaction, so please feel free to reach out to us if you have any questions. Our team is available!
The Reverdy team
We have recently had to face a sometimes very significant increase in the price of certain ingredients, such as Vitamins A and E, which are part of our products.
Unfortunately, part of this increase has impacted the selling price of our dietary supplements affected by these increases. However, for other supplements, the selling prices have remained unchanged.
We are always concerned about our customers' satisfaction, so please feel free to reach out to us if you have any questions. Our team is available!
The Reverdy team
C
Rating: 4 out of 5
Good quality products and fast delivery!
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A
Rating: 3 out of 5
My horse takes to the vita with enthusiasm. For the moment, not enough distance to see the effect on them. Hence the 3 stars.
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E
Rating: 4 out of 5
Fast ordering and delivery
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C
Rating: 3 out of 5
Perfect
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I
Rating: 4 out of 5
Hello, no problem with Reverdy, adequate product, etc, etc, but with the delivery company Hepner yes. ( Out of time, sends sms to fix the RV but does not deliver because "person absent at home" - we were 5 to wait-- When we have them on the phone, we learn that "they have not received the goods", unpleasant person.
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Response from Reverdy
Hello Isabelle, thank you for your feedback.
We apologize for the difficulties encountered with the carrier, which were totally beyond our control.
If you have any problems with a delivery, please do not hesitate to contact us directly, so that we can help you as quickly as possible.
We remain committed to the quality of our products and customer service. If you have any questions or need advice, please don't hesitate to contact our team!
We hope to hear from you soon,
The Reverdy team
We apologize for the difficulties encountered with the carrier, which were totally beyond our control.
If you have any problems with a delivery, please do not hesitate to contact us directly, so that we can help you as quickly as possible.
We remain committed to the quality of our products and customer service. If you have any questions or need advice, please don't hesitate to contact our team!
We hope to hear from you soon,
The Reverdy team
N
Rating: 4 out of 5
The products were delivered promptly in good condition, are palatable and the horses concerned were happy to take them. I added the vitamin C powder to rehydrated dried grass.
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C
Rating: 4 out of 5
the order took more than eight days because the carrier lost it... otherwise perfect product.
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S
Rating: 4 out of 5
Fast and careful delivery. Quality products
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C
Rating: 1 out of 5
Catastrophic delivery service, I won't be recommending Reverdy again. Too bad, the products were excellent.
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Response from Reverdy
Hello Caroline, thank you for your feedback.
We apologize for the difficulties encountered with the carrier, which were totally beyond our control.
As we discussed during our discussions, following our complaint to the carrier, they have come back to you to resolve the problem.
For your next order, please do not hesitate to contact us beforehand, so that we can find a solution to ensure that your delivery goes as smoothly as possible.
If you have any further questions, please don't hesitate to contact us - our team is always at your disposal!
The Reverdy team
We apologize for the difficulties encountered with the carrier, which were totally beyond our control.
As we discussed during our discussions, following our complaint to the carrier, they have come back to you to resolve the problem.
For your next order, please do not hesitate to contact us beforehand, so that we can find a solution to ensure that your delivery goes as smoothly as possible.
If you have any further questions, please don't hesitate to contact us - our team is always at your disposal!
The Reverdy team
J
Rating: 4 out of 5
I can't say whether your products are effective. What I can say is: - your products are very expensive, - your loyalty program is not interesting - you deliver quickly.
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S
Rating: 4 out of 5
Good product
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E
Rating: 4 out of 5
Fast delivery, top quality transport. Too bad the bags of supplements don't come with the doser.... 😏 But thank you so much for the carrot candies!!! 🥕
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Response from Reverdy
Hello Estelle,
Thank you for your testimonial!
We systematically add a dosette for each nutritional supplement order, but we can't afford to add a 2L measure for each food order.
However, if you'd like a grain measure, they're on sale on our website. You can find them at the following address: https://www.reverdy.fr/fr/e-boutique/materiel/accessoires-nutrition :)
If you have any further questions, please don't hesitate to contact us. Our team is always ready to help!
The Reverdy team
Thank you for your testimonial!
We systematically add a dosette for each nutritional supplement order, but we can't afford to add a 2L measure for each food order.
However, if you'd like a grain measure, they're on sale on our website. You can find them at the following address: https://www.reverdy.fr/fr/e-boutique/materiel/accessoires-nutrition :)
If you have any further questions, please don't hesitate to contact us. Our team is always ready to help!
The Reverdy team
J
Rating: 4 out of 5
Very good product and fast delivery
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M
Rating: 4 out of 5
Perfect packaging. I do not understand the accumulation of the 2 delivery charges
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Response from Reverdy
Hello Marie Claire, thank you for your feedback.
The two delivery charges you can see when placing your order correspond to the amounts excluding VAT and including VAT, but they do not add up.
If you have any further questions, please don't hesitate to come back to us, we're here to help! :)
See you soon,
The Reverdy team
The two delivery charges you can see when placing your order correspond to the amounts excluding VAT and including VAT, but they do not add up.
If you have any further questions, please don't hesitate to come back to us, we're here to help! :)
See you soon,
The Reverdy team
S
Rating: 3 out of 5
Very good products, but far too much plastic packaging. For an order of a 10kg bag and a 4kg bucket: a pallet wrapped in tons of plastic. It's 2025, for crying out loud! Make an effort!
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Response from Reverdy
Hello Sophie, thank you for your feedback.
Given the weight of the order, we are obliged to use this type of packaging (on a pallet and not in a box). The plastic film plays an essential role: it secures the products on the pallet during all stages of transport (loading, unloading, storage at the depot).
Packages can sometimes be mishandled during transit. If a product were damaged, it would be necessary to send the product back to the consignee, to have a truck moved again, and this would also lead to unnecessary product loss. That's why we prefer to do everything we can right from the start to protect your products.
You can rest assured that we are constantly striving to improve and offer you solutions that are ever more respectful of the planet.
If you have any further questions, please do not hesitate to contact our Customer Service.
The Reverdy team
Given the weight of the order, we are obliged to use this type of packaging (on a pallet and not in a box). The plastic film plays an essential role: it secures the products on the pallet during all stages of transport (loading, unloading, storage at the depot).
Packages can sometimes be mishandled during transit. If a product were damaged, it would be necessary to send the product back to the consignee, to have a truck moved again, and this would also lead to unnecessary product loss. That's why we prefer to do everything we can right from the start to protect your products.
You can rest assured that we are constantly striving to improve and offer you solutions that are ever more respectful of the planet.
If you have any further questions, please do not hesitate to contact our Customer Service.
The Reverdy team
A
Rating: 4 out of 5
Delivery on time Very satisfied with the products
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J
Rating: 4 out of 5
Very satisfying
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E
Rating: 4 out of 5
good product
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C
Rating: 4 out of 5
Fine
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C
Rating: 4 out of 5
Order received on expected day. Carton damaged but product intact.
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K
Rating: 4 out of 5
For a first delivery, I'm quite satisfied. As my scrunchies really like Reverdy adult without molasses, I recommend your products and would recommend them too.😃
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S
Rating: 3 out of 5
Delivery super long Products rather expensive. Too bad there is no more jacket or offered or loyalty advantage.
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Response from Reverdy
Hello Sébastien, thank you for your feedback.
We apologize for the difficulties encountered during the delivery of your order.
Our teams and carriers had to deal with a particular situation, with a high number of orders on November 29, as well as difficult weather conditions in Normandy, which impacted our production zone.
In order to be fully transparent about this situation, we sent you a communication on 02.12.24 explaining the problems encountered, and inviting you to contact our customer service department if you have any questions.
Concerning the loyalty program, by going to your Reverdy customer account (heading 'My account'; then 'Loyalty program'), you can consult your available balance, as well as the expiry date of the voucher(s) generated. If euros are available on your account, you can deduct them from your order by checking the box before payment.
You can now visit the Loyalty Program page to find out how much is available to use on your next order of nutritional supplements.
If you have any further questions, please don't hesitate to get in touch with us. Our team is always ready to answer your questions!
The Reverdy team
We apologize for the difficulties encountered during the delivery of your order.
Our teams and carriers had to deal with a particular situation, with a high number of orders on November 29, as well as difficult weather conditions in Normandy, which impacted our production zone.
In order to be fully transparent about this situation, we sent you a communication on 02.12.24 explaining the problems encountered, and inviting you to contact our customer service department if you have any questions.
Concerning the loyalty program, by going to your Reverdy customer account (heading 'My account'; then 'Loyalty program'), you can consult your available balance, as well as the expiry date of the voucher(s) generated. If euros are available on your account, you can deduct them from your order by checking the box before payment.
You can now visit the Loyalty Program page to find out how much is available to use on your next order of nutritional supplements.
If you have any further questions, please don't hesitate to get in touch with us. Our team is always ready to answer your questions!
The Reverdy team
L
Rating: 4 out of 5
Fast and reliable
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M
Rating: 1 out of 5
Delivery 3 weeks after ordering!
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Response from Reverdy
Hello Mélinda, thank you for your feedback.
We apologize for the difficulties encountered during the delivery of your order.
Our teams and carriers had to deal with a particular situation, with a high number of orders on November 29, as well as difficult weather conditions in Normandy, which affected our production area.
In order to be fully transparent about this situation, we sent you a communication on 02/12/24 explaining the problems encountered, and inviting you to contact our customer service department if you have any questions.
Should you have any further questions, please do not hesitate to contact us. Our team remains fully mobilized to answer your questions.
The Reverdy team
We apologize for the difficulties encountered during the delivery of your order.
Our teams and carriers had to deal with a particular situation, with a high number of orders on November 29, as well as difficult weather conditions in Normandy, which affected our production area.
In order to be fully transparent about this situation, we sent you a communication on 02/12/24 explaining the problems encountered, and inviting you to contact our customer service department if you have any questions.
Should you have any further questions, please do not hesitate to contact us. Our team remains fully mobilized to answer your questions.
The Reverdy team
E
Rating: 4 out of 5
On-time delivery and compliant products
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S
Rating: 4 out of 5
Very good product, fast delivery. My horse afore
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S
Rating: 4 out of 5
Lack of anticipation for delivery
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A
Rating: 4 out of 5
Super kwaliteit ruikt erg lekker paarden nemen het goed op
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A
Rating: 4 out of 5
Beautiful discovery of the site
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M
Rating: 4 out of 5
high quality vitamin and mineral supplements for the horses in our stable, whether they are working, breeding or resting, enjoy your day!
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A
Rating: 3 out of 5
Parcel received chipped on the side along its entire length + a very small hole but which pierced the 2 packages of the 20 kg bag. Not a great experience, I must admit I was disappointed with my first order. Also, the punctured package was dropped off at the door without ringing the bell. It's a good thing nobody stole it from me, and it's a good thing my gate was open, otherwise I imagine it would have been left in the street at the mercy of the rain and theft ...
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Response from Reverdy
Hello Alexandra, thank you for your feedback.
We apologize for the difficulties encountered with the carrier, totally beyond our control.
Following your comment, we immediately tried to contact you to find out more about the situation, but were unable to do so.
In the future, please do not hesitate to contact us directly so that we can do what we can to help you. And in the event that the parcel is handed over to you directly, we invite you to make a reservation on the delivery note, specifying the nature of the damage and the product affected (if possible, take a photo of the damage) and then inform us.
Our team remains 100% mobilized and ready to listen to you, so please don't hesitate to contact us to discuss the matter.
The Reverdy team
We apologize for the difficulties encountered with the carrier, totally beyond our control.
Following your comment, we immediately tried to contact you to find out more about the situation, but were unable to do so.
In the future, please do not hesitate to contact us directly so that we can do what we can to help you. And in the event that the parcel is handed over to you directly, we invite you to make a reservation on the delivery note, specifying the nature of the damage and the product affected (if possible, take a photo of the damage) and then inform us.
Our team remains 100% mobilized and ready to listen to you, so please don't hesitate to contact us to discuss the matter.
The Reverdy team
N
Rating: 3 out of 5
The parcel arrived damaged, 11 days after the order, and the carrier only called on the day of delivery (no possibility of tracking). The products may be good, but the ordering/delivery process leaves a lot to be desired.
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Response from Reverdy
Hello Nolwenn, thank you for your feedback.
We apologize for the difficulties encountered with the carrier, which were totally beyond our control.
In accordance with our standard delivery times of 10 working days for deliveries by carrier, your products were dispatched the day after you placed your order, thus respecting our commitments.
Concerning the damaged parcel, please note that we take great care in preparing your orders. However, it may happen that something goes wrong during transport.
In this case, please do not hesitate to note any reservations on the delivery note, specifying the nature of the damage and the product affected (if possible, take a photo of the damage) and then inform us. This will enable us to file a claim with the carrier to compensate you.
You can reach us on 02 33 91 35 60 (then press #3) or write to us at [email protected] if you have any questions. Our team is at your service!
Have a nice day,
The Reverdy team
We apologize for the difficulties encountered with the carrier, which were totally beyond our control.
In accordance with our standard delivery times of 10 working days for deliveries by carrier, your products were dispatched the day after you placed your order, thus respecting our commitments.
Concerning the damaged parcel, please note that we take great care in preparing your orders. However, it may happen that something goes wrong during transport.
In this case, please do not hesitate to note any reservations on the delivery note, specifying the nature of the damage and the product affected (if possible, take a photo of the damage) and then inform us. This will enable us to file a claim with the carrier to compensate you.
You can reach us on 02 33 91 35 60 (then press #3) or write to us at [email protected] if you have any questions. Our team is at your service!
Have a nice day,
The Reverdy team
V
Rating: 4 out of 5
No problem with Reverdy, good products but delivery needs to be reviewed.
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C
Rating: 4 out of 5
I really like Reverdy, Oligovit is a great product. It was great to be able to take advantage of a black friday discount.
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