Reverdy consistently delivers on quality products, with many reviewers highlighting the reliability and effectiveness of items like high-quality grain, essential quality products, and CMV oligovit, as well as noticeable improvements in their animals' condition. Delivery is repeatedly praised for speed and careful packaging, with customers noting fast order processing, impeccable delivery, and well-packaged, compliant products. Customer service stands out for its responsive, expert guidance and helpful advice, including excellent phone support and recommendations on other products, contributing to a smooth, satisfying shopping experience. Overall, customers describe repeatable satisfaction through dependable product performance, prompt and secure delivery, and attentive, knowledgeable service.
Catastrophic delivery service, I won't be recommending Reverdy again. Too bad, the products were excellent.
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Response from Reverdy
Hello Caroline, thank you for your feedback.
We apologize for the difficulties encountered with the carrier, which were totally beyond our control.
As we discussed during our discussions, following our complaint to the carrier, they have come back to you to resolve the problem.
For your next order, please do not hesitate to contact us beforehand, so that we can find a solution to ensure that your delivery goes as smoothly as possible.
If you have any further questions, please don't hesitate to contact us - our team is always at your disposal!
The Reverdy team
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Julie D.
Rating: 4 out of 5
following a purchase from 04/02/2025
I can't say whether your products are effective. What I can say is: - your products are very expensive, - your loyalty program is not interesting - you deliver quickly.
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Sabine D.
Rating: 4 out of 5
following a purchase from 02/02/2025
Good product
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Estelle D.
Rating: 4 out of 5
following a purchase from 14/01/2025
Fast delivery, top quality transport. Too bad the bags of supplements don't come with the doser.... 😏 But thank you so much for the carrot candies!!! 🥕
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Response from Reverdy
Hello Estelle,
Thank you for your testimonial!
We systematically add a dosette for each nutritional supplement order, but we can't afford to add a 2L measure for each food order.
However, if you'd like a grain measure, they're on sale on our website. You can find them at the following address: https://www.reverdy.fr/fr/e-boutique/materiel/accessoires-nutrition :)
If you have any further questions, please don't hesitate to contact us. Our team is always ready to help!
The Reverdy team
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Jean-Jacques R.
Rating: 4 out of 5
following a purchase from 13/01/2025
Very good product and fast delivery
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Marie Claire J.
Rating: 4 out of 5
following a purchase from 02/01/2025
Perfect packaging. I do not understand the accumulation of the 2 delivery charges
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Response from Reverdy
Hello Marie Claire, thank you for your feedback.
The two delivery charges you can see when placing your order correspond to the amounts excluding VAT and including VAT, but they do not add up.
If you have any further questions, please don't hesitate to come back to us, we're here to help! :)
See you soon,
The Reverdy team
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Sophie F.
Rating: 3 out of 5
following a purchase from 08/01/2025
Very good products, but far too much plastic packaging. For an order of a 10kg bag and a 4kg bucket: a pallet wrapped in tons of plastic. It's 2025, for crying out loud! Make an effort!
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Response from Reverdy
Hello Sophie, thank you for your feedback.
Given the weight of the order, we are obliged to use this type of packaging (on a pallet and not in a box). The plastic film plays an essential role: it secures the products on the pallet during all stages of transport (loading, unloading, storage at the depot).
Packages can sometimes be mishandled during transit. If a product were damaged, it would be necessary to send the product back to the consignee, to have a truck moved again, and this would also lead to unnecessary product loss. That's why we prefer to do everything we can right from the start to protect your products.
You can rest assured that we are constantly striving to improve and offer you solutions that are ever more respectful of the planet.
If you have any further questions, please do not hesitate to contact our Customer Service.
The Reverdy team
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Alice R.
Rating: 4 out of 5
following a purchase from 06/01/2025
Delivery on time Very satisfied with the products
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Jean-Marc G.
Rating: 4 out of 5
following a purchase from 02/01/2025
Very satisfying
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Elodie M.
Rating: 4 out of 5
following a purchase from 02/11/2024
good product
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Caroline D.
Rating: 4 out of 5
following a purchase from 08/12/2024
Fine
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Coline B.
Rating: 4 out of 5
following a purchase from 26/12/2024
Order received on expected day. Carton damaged but product intact.
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Karine C.
Rating: 4 out of 5
following a purchase from 26/12/2024
For a first delivery, I'm quite satisfied. As my scrunchies really like Reverdy adult without molasses, I recommend your products and would recommend them too.😃
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Sébastien S.
Rating: 3 out of 5
following a purchase from 29/11/2024
Delivery super long Products rather expensive. Too bad there is no more jacket or offered or loyalty advantage.
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Response from Reverdy
Hello Sébastien, thank you for your feedback.
We apologize for the difficulties encountered during the delivery of your order.
Our teams and carriers had to deal with a particular situation, with a high number of orders on November 29, as well as difficult weather conditions in Normandy, which impacted our production zone.
In order to be fully transparent about this situation, we sent you a communication on 02.12.24 explaining the problems encountered, and inviting you to contact our customer service department if you have any questions.
Concerning the loyalty program, by going to your Reverdy customer account (heading 'My account'; then 'Loyalty program'), you can consult your available balance, as well as the expiry date of the voucher(s) generated. If euros are available on your account, you can deduct them from your order by checking the box before payment.
You can now visit the Loyalty Program page to find out how much is available to use on your next order of nutritional supplements.
If you have any further questions, please don't hesitate to get in touch with us. Our team is always ready to answer your questions!
The Reverdy team
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Laure N.
Rating: 4 out of 5
following a purchase from 10/12/2024
Fast and reliable
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Mélinda D.
Rating: 1 out of 5
following a purchase from 29/11/2024
Delivery 3 weeks after ordering!
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Response from Reverdy
Hello Mélinda, thank you for your feedback.
We apologize for the difficulties encountered during the delivery of your order.
Our teams and carriers had to deal with a particular situation, with a high number of orders on November 29, as well as difficult weather conditions in Normandy, which affected our production area.
In order to be fully transparent about this situation, we sent you a communication on 02/12/24 explaining the problems encountered, and inviting you to contact our customer service department if you have any questions.
Should you have any further questions, please do not hesitate to contact us. Our team remains fully mobilized to answer your questions.
The Reverdy team
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Eric L.
Rating: 4 out of 5
following a purchase from 07/12/2024
On-time delivery and compliant products
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Sherri D.
Rating: 4 out of 5
following a purchase from 06/12/2024
Very good product, fast delivery. My horse afore
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Sophie E.
Rating: 4 out of 5
following a purchase from 29/11/2024
Lack of anticipation for delivery
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Agnes V.
Rating: 4 out of 5
following a purchase from 05/12/2024
Super kwaliteit ruikt erg lekker paarden nemen het goed op
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Anne-Marie V.
Rating: 4 out of 5
following a purchase from 29/11/2024
Beautiful discovery of the site
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Melodie B.
Rating: 4 out of 5
following a purchase from 29/11/2024
high quality vitamin and mineral supplements for the horses in our stable, whether they are working, breeding or resting, enjoy your day!
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Alexandra D.
Rating: 3 out of 5
following a purchase from 29/11/2024
Parcel received chipped on the side along its entire length + a very small hole but which pierced the 2 packages of the 20 kg bag. Not a great experience, I must admit I was disappointed with my first order. Also, the punctured package was dropped off at the door without ringing the bell. It's a good thing nobody stole it from me, and it's a good thing my gate was open, otherwise I imagine it would have been left in the street at the mercy of the rain and theft ...
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Response from Reverdy
Hello Alexandra, thank you for your feedback.
We apologize for the difficulties encountered with the carrier, totally beyond our control.
Following your comment, we immediately tried to contact you to find out more about the situation, but were unable to do so.
In the future, please do not hesitate to contact us directly so that we can do what we can to help you. And in the event that the parcel is handed over to you directly, we invite you to make a reservation on the delivery note, specifying the nature of the damage and the product affected (if possible, take a photo of the damage) and then inform us.
Our team remains 100% mobilized and ready to listen to you, so please don't hesitate to contact us to discuss the matter.
The Reverdy team
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Nolwenn R.
Rating: 3 out of 5
following a purchase from 28/11/2024
The parcel arrived damaged, 11 days after the order, and the carrier only called on the day of delivery (no possibility of tracking). The products may be good, but the ordering/delivery process leaves a lot to be desired.
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Response from Reverdy
Hello Nolwenn, thank you for your feedback.
We apologize for the difficulties encountered with the carrier, which were totally beyond our control.
In accordance with our standard delivery times of 10 working days for deliveries by carrier, your products were dispatched the day after you placed your order, thus respecting our commitments.
Concerning the damaged parcel, please note that we take great care in preparing your orders. However, it may happen that something goes wrong during transport.
In this case, please do not hesitate to note any reservations on the delivery note, specifying the nature of the damage and the product affected (if possible, take a photo of the damage) and then inform us. This will enable us to file a claim with the carrier to compensate you.
You can reach us on 02 33 91 35 60 (then press #3) or write to us at [email protected] if you have any questions. Our team is at your service!
Have a nice day,
The Reverdy team
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Véronique B.
Rating: 4 out of 5
following a purchase from 29/11/2024
No problem with Reverdy, good products but delivery needs to be reviewed.
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Cyrielle R.
Rating: 4 out of 5
following a purchase from 29/11/2024
I really like Reverdy, Oligovit is a great product. It was great to be able to take advantage of a black friday discount.
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Manon L.
Rating: 4 out of 5
following a purchase from 29/11/2024
Very good brand.
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Aurore S.
Rating: 4 out of 5
following a purchase from 23/11/2024
On the other hand, very poor rating for the carrier
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Response from Reverdy
Hello Aurore, and thank you for your feedback.
We thank you for your feedback, and apologize for the difficulties encountered with the carrier, which were totally beyond our control.
If you encounter a problem with the delivery of your order, please contact our Customer Service team immediately so that we can help you as efficiently as possible.
Should you have any questions, please do not hesitate to contact us again. Our team remains 100% mobilized and at your service!
We hope to hear from you soon,
The Reverdy team
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Caroline C.
Rating: 4 out of 5
following a purchase from 21/11/2024
Excellent quality products, but delivery to be reviewed.
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Response from Reverdy
Hello Caroline,
Thank you for your feedback, and we apologize for the difficulties encountered with the carrier, which were totally beyond our control.
We take great care in preparing your orders. However, it can happen that an incident occurs during transport.
In this case, please do not hesitate to make any reservations directly on the delivery note, specifying the nature of the damage and the product affected (if possible, take a photo of the damage) and then inform us. This will enable us to file a claim with the carrier to compensate you.
You can reach us on 02 33 91 35 60 (then press #3) or write to us at [email protected] if you have any questions.
We look forward to hearing from you!
The Reverdy team
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Laura M.
Rating: 4 out of 5
following a purchase from 20/11/2024
Good product good service but high shipping costs
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Bérengère S.
Rating: 4 out of 5
following a purchase from 18/11/2024
Product received quickly but shipping costs are still too high... Too bad
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Julie C.
Rating: 4 out of 5
following a purchase from 17/11/2024
The information is but explain on your site about the price abroad (Belgium) for the price of the product and shipping costs. For the rest, nothing to say.
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Fanny R.
Rating: 1 out of 5
following a purchase from 04/11/2024
Bad experience with Reverdy: impossible delivery, apparently it's up to the customer to organize the rounds of the deliverymen who are absolutely unreachable despite 3 calls a day. The order, after 18 days is still not there, and even at Reverdy there is nobody on the phone. I'll never order from them again, and will turn to other suppliers.
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Response from Reverdy
Hello Fanny,
Thank you for your feedback, and we apologize for the difficulties encountered with the carrier, which are totally beyond our control. This situation is exceptional and does not reflect our usual quality of service.
Following your complaint to our customer service department, we have taken the necessary steps to contact the carrier and provide you with a solution as quickly as possible.
For your next order, please do not hesitate to contact us in advance so that we can organize your delivery as efficiently as possible.
And if ever you notice an anomaly, don't hesitate to come straight back to us so that we can act as quickly and efficiently as possible.
If you have any further questions or need advice, our team is always ready to help!
The Reverdy team
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Catherine M.
Rating: 4 out of 5
following a purchase from 01/11/2024
Arrived promptly well packaged
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Lucie B.
Rating: 3 out of 5
following a purchase from 28/10/2024
Hello, I am delighted with the Reverdy products. However, I am disappointed not to have been contacted after visiting the stand at EquitaLyon (a vet was to contact me following a digestive problem on a horse) Pharmacie Ramberti
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Stefania T.
Rating: 4 out of 5
following a purchase from 21/08/2024
Prodotti eccellenti! I miei cavalli li mangiano molto volentieri e si vedono i risultati. Peccato per la politica di spedizione: a parte il costo, è molto penalizzante non poter effettuare ordini oltre un certo peso (inferiore ai 20 kg). Se non fosse per la spedizione avrei dato 5 stelle.
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Perrine-Mayoa J.
Rating: 1 out of 5
following a purchase from 23/10/2024
Hello, I'm wondering about this product because my horses don't like it. I've already ordered 3 small bags, which were very practical and appreciated, but now that I have a 20kg bag in my grainery, 70% of the horses refuse them, especially those who need them most. Yet these are the same horses. Has the formula changed or is the product less fresh?
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Response from Reverdy
Hello Perrine-Mayoa, and thank you for your feedback.
In the 20kg format, the Oligovit Easy Dose Mineral granules may have a more pronounced odor than in the smaller packages... could your horses be more sensitive to this? Does the appearance of the granules in the 20kg bag stored with you seem the same as those distributed previously?
In any case, you should know that the formula has not been modified, and that we are constantly producing (whatever the packaging). We adapt our production to ensure the freshest possible product.
If you have any further questions, please don't hesitate to contact us. Our team is on hand to answer all your questions!
We hope to see you soon,
The Reverdy team
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Christophe D.
Rating: 3 out of 5
following a purchase from 30/09/2024
2 comandes I think asking for a seal and a disette of the brand. And I never got it. Too bad
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Response from Reverdy
Hello Christophe, thank you for your feedback.
We do not have the possibility of adding a grain measure or a bucket systematically to food orders, notably for ecological reasons.
For your next order, please contact us directly :)
If you have any further questions, please don't hesitate to contact us. Our team is always ready to answer your queries.
We hope to hear from you soon,
The Reverdy team
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Françoise Toletti F.
Rating: 3 out of 5
following a purchase from 02/10/2024
Top delivery. Pot impossible to open
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Response from Reverdy
Hello Françoise, and thank you for your feedback.
The packaging of our products is designed to be as airtight as possible to ensure optimum preservation conditions, and strong enough to withstand transport and be reused.
If you wish, you can refer to our video to better understand how our packaging is opened (https://www.youtube.com/shorts/NVaViMS_kWw) :)
Don't hesitate to come back to us if you'd like any further information. Our team of nutrition advisors is always ready to listen!
See you soon,
The Reverdy team
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Jennifer T.
Rating: 3 out of 5
following a purchase from 28/09/2024
the oil that i bought is very good, my che al loves it but the big negative point is that there could be a pump to facilitate the distribution...indeed to pour it is a true galère, one puts some everywhere. i had to decant in an empty bottle, it is thus not practical...
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Response from Reverdy
Hello Jennifer,
Thank you for your feedback.
So that you can manage the quantity of oil when dispensing, a measuring cap is supplied with each can.
But you can also add a pump adapted to 5L cans: https://www.reverdy.fr/fr/pompe-bidon-5l.
Don't hesitate to contact us if you have any questions or need advice. Our team is 100% ready to listen!
See you soon,
The Reverdy team
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