Customer reviews of Reverdy

Hello Sandrine, and thank you for your feedback! :)

For the record, the product you're talking about is FLEXY. Based on chondroprotectors and hyaluronic acid, this product helps, among other things, to relieve joint pain, particularly in older horses.

The Reverdy OSTÉO nutritional supplement is a source of minerals, trace elements, vitamins and chondroprotectors, helping to improve bone mineralization in horses.

Don't hesitate to come back to us if you have any questions or need advice for your horse, our team remains 100% mobilized and at your service 💙

See you soon,
The Reverdy team

Hello Themis, and thank you for your feedback.

Our Reverdy ADULT ENERGY food does indeed come in pellet form. On the website, as well as on the feed's technical data sheet, the photo clearly shows this pellet form. Could you give us a few details about the image you're talking about? Where did you see it?

All our feeds are available in pellet form (or in pellets with a few corn flakes to boost energy intake).

Pelleting ensures better preservation and a similar distribution of ingredients. It guarantees stability, homogeneity and balance.

What's more, our food is pelletized using steam, without the use of molasses, a sugar by-product that can be responsible for pathological disorders such as esophageal blockages, gastric ulcers and behavioral disorders.

Flaking significantly increases the digestibility and therefore the glycemic index of cereals. Foods rich in flakes (known as "flakes") therefore have a high glycemic index, especially as they often contain molasses. Excessive consumption of flakes therefore favors/aggravates overweight, gastric ulcers, behavioral disorders, muscular disorders ("blood strokes"), joint disorders (OCD), and metabolic disorders (EMS, Cushing's syndrome).

If you'd like to find out more about flakes and their impact on a horse's health, don't hesitate to consult our article: "Flakes in horse feed: good or bad?", available on our website at the following address: https://www.reverdy.fr/fr/articles/posts/les-floconnes-dans-l-alimentation-du-cheval

If you have any further questions, or need advice, please don't hesitate to contact us! Our team of nutrition advisors and our veterinarians from the Health Department will be delighted to help :)

See you soon,
The Reverdy team

Hello Camille, thank you for your feedback on our product.

Concerning the smell, it is linked to the active ingredients that make up the CMV, the vitamins and trace elements. An apple flavoring is added to "mask" the smell as much as possible and make it easier for horses to take the CMV (on its own).

For horses that are a little hesitant, you can try leaving a few units of MINERAL OLIGOVIT EASY DOSE out in the open air (for 24 hours, for example) to ensure that the smell subsides, then try again a little later. More delicate horses usually get used to it gradually.

But if by "little one" you mean a young horse, we recommend the 'EASY DOSE' format of OLIGOVIT MINERAL for young horses from 1 year of age. For younger horses (under 1 year), OLIGOVIT MINERAL is available in vermicelli form.

Please do not hesitate to contact us directly so that we can help you find a solution for your horse. You can reach us on 02 33 91 35 60 (then type #2), write to us at [email protected], or on social networks (Instagram, Facebook, etc.)!

We hope to see you soon,
Team Reverdy

Hello Sofia, and thank you for your feedback.

We have taken your message into account and are sorry for the inconvenience.

The carrier has been informed of this delivery problem, but please be aware that it is totally beyond our control.

In this kind of situation, we can ask for the parcel to be re-delivered to your home. However, we cannot control the carrier's organization and this may take a few days. And unfortunately, by the time we received your complaint, the parcel had already been collected from the relay point. Please do not hesitate to contact us immediately, or as soon as you notice an anomaly on your delivery tracking, so that we can help you efficiently.

Please also note that on our website, you now have the option of choosing the DPD or La Poste Colissimo carrier for your orders (followed by delivery to a collection point or to your home).
If you're interested, we offer free shipping on all orders over €65 excluding VAT.

Our site also offers a loyalty program for orders of nutritional supplements.
By logging on to your Reverdy customer account ('My account' section; then 'Loyalty program'), you can check your available balance, as well as the expiry date of the voucher(s) generated. You can now go to the Loyalty Program page to find out how much you have available to use on your next order of nutritional supplements.

Should you have any further questions or require further information, please do not hesitate to contact us by telephone on 02 33 91 35 60 (then press #2), or by e-mail at [email protected].

We hope to hear from you soon,
The Reverdy team

Hello Aurélie, and thank you for your feedback.

We apologize for the difficulties encountered with the carrier, which were totally beyond our control.

Please be assured that our team remains mobilized and ready to help you; by e-mail, by phone, or via our social networks! Don't hesitate to contact us if you need us :)

See you soon,
The Reverdy team

Hello Lisa, thank you for your feedback.

Our CMV is generally well consumed, even on its own. But each horse is unique, and it's possible that some horses or ponies unaccustomed to this format may need to be "conditioned" a little to come to appreciate it.

Don't hesitate to introduce them to the product progressively, first one unit, then two, and so on. You can also "break" the large EASY DOSE granule into several pieces and present it with a piece of apple or carrot. More delicate horses usually get used to this gradually. You can also put a small amount of MINERAL OLIGOVIT EASY DOSE out in the open air for 2 to 3 days to reduce the odour to which your horse may be sensitive.

Our OLIGOVIT MINERAL is also available in vermicelli form (approx. 2 mm in diameter), which may be more suitable for your horses? :)

And if you haven't already done so, don't hesitate to contact our team of nutrition advisors so we can help you ;)

See you soon!
The Reverdy team

Hello Manon, and thank you for your feedback.

Our delivery methods have been updated, and you now have the option of choosing between delivery to your home or to a relay point. So you can choose the shipping method and rate that suits you best.
Shipping is always free for purchases of €65 and over (excluding Reverdy food, correctors and fibers, for which shipping is included in the price)!

If you have any further questions or need advice, please don't hesitate to contact us. Our team of nutrition advisors is always on hand to help!

We hope to hear from you soon,

The Reverdy team

Hello Alexandra, and thank you for your feedback.

The absence of cereals in our CEREAL FREE food, combined with its high fiber content, requires more insalivation and chewing than a conventional food. That's why we recommend giving this food in small quantities, and wet beforehand (e.g. 1L of CEREAL FREE with around 2 to 3L of warm water), which will make chewing easier and prevent any esophageal blockage problems already reported in very rare cases.

If you wish to distribute it dry, you may consider mixing the 1L of CEREAL FREE with 1 to 2L of Reverdy FIBRES NATURELLES (https://www.reverdy.fr/fr/fibres-naturelles) (i.e. 50 to 100g per meal). The fiber intake will encourage better chewing of the ration (with greater saliva production), thus helping to prevent esophageal "blockages". However, this measure is less reliable than soaking the feed before distribution.

As regards delivery, we systematically ask for a signature to confirm receipt of your order.
However, if this system is too restrictive, you can visit one of our retailers. You can find a list of retailers offering our products on the 'Find a store' page of our website: https://www.reverdy.fr/fr/trouver-un-magasin

If you have any further questions about our products or services, please don't hesitate to contact us! Our team of advisors is always ready to listen.

We hope to see you soon,
The Reverdy team

Hello Elise, and thank you for your feedback.

We are sorry that the delivery was not carried out as planned, and this was beyond our control.

In fact, the delivery could not be made on time because the road was blocked on 27/12, the day of the delivery. The delivery therefore had to be rescheduled to a later date, as you can see on the delivery tracker.

We take great care in preparing your orders. However, it may happen that something goes wrong during transport. In this case, we invite you to inform us, and to express your reservations upon delivery.

If you haven't already done so, don't hesitate to call us on 02 33 91 35 60 (then press #2) or write to us at [email protected] if you have any questions.

We hope to hear from you soon,

Team Reverdy

Hello Manon, and thank you for your feedback.

The needs of healthy older horses are roughly equivalent to those of adult horses undergoing maintenance. That's why we haven't created a special "old horse" feed. We generally recommend using Reverdy ADULT, which is suitable for the majority of healthy older horses.

Otherwise, we adapt the ration on a case-by-case basis, according to the horse's needs and any pathologies it may be suffering from: overweight/obesity, metabolic disease, poor body condition, etc.

Then, in addition to a balanced daily ration (based on forage and supplemented with a CMV or concentrated feed, depending on the horse's body condition), the ration can be refined by adding nutritional supplements, to meet the horse's specific needs: lack of condition, arthrosis, stimulation of immune defenses...

If you haven't already done so, please don't hesitate to contact us so that we can help you adapt your horse's ration to its specific needs. You can reach us on 02 33 91 35 60 (then press #2) or write to us at [email protected]. We're also on the networks, so don't hesitate to ask us your questions on Instagram & Facebook!

We hope to see you soon,
The Reverdy team

Hello Roman,

We apologize for the difficulties encountered with the carrier, which were totally beyond our control. Please be assured that we have taken into account your comments regarding the delivery.

Don't hesitate to contact us if you have any questions or need advice. Our team is always ready to listen :)

Team Reverdy