Customer reviews of Reverdy

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 2 946 published reviews
5 2 619 89% 4 244 8% 3 52 2% 2 12 0% 1 19 1%

Summary of reviews

Delivery is a standout feature of the online store, with many customers highlighting the fast and careful shipping of their orders, often arriving in impeccable condition. The products themselves receive consistent praise for their effectiveness and quality, particularly in horse nutrition, with numerous reports of positive acceptance by horses. Customers appreciate the ease of the ordering process and the well-packaged items that ensure safe arrival. The customer service is frequently noted as responsive and helpful, enhancing the overall shopping experience.

2 star reviews

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G
ghislaine S.
Rating: 2 out of 5
following a purchase from 10/06/2026
Big problem with the carrier!
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Response from Reverdy
Hello Ghislaine, thank you for your feedback.

We sincerely apologize for the difficulties encountered with the carrier, which are completely independent of our will. Please be assured that we are closely monitoring this case and that we remain in contact to do what is necessary.

Our team is at your complete disposal for any questions or additional information.

The Reverdy team
J
Julie B.
Rating: 2 out of 5
following a purchase from 10/04/2026
The products are always of very good quality which is why I gave a rating of 2 stars, it's because this is the second time I have had an issue with the delivery. Last time the cmv was scattered in the box because the bag had been torn during transport and this time it was the box that was completely torn but the cmv was fine in its bag.
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Response from Reverdy
Hello Julie, thank you for your feedback.

We sincerely apologize for the difficulties encountered with the carrier, which are completely beyond our control.
We are sorry to hear that you received damaged packages. Please know that we take great care in preparing your orders. However, it can happen that an incident occurs during transport.

In this case, do not hesitate to make reservations on the delivery note, specifying the nature of the damage and the affected product (if possible, take a photo of the damage) and then inform us. This will allow us to file a complaint with the carrier in order to compensate you.

In general, when you encounter any problem related to a delivery, do not hesitate to contact us directly, so that we can assist you as quickly as possible.

You can reach us at 02 33 91 35 60 (then press #2) or write to us at [email protected] if you have any questions!

See you soon,
The Reverdy team
C
Céline D.
Rating: 2 out of 5
following a purchase from 01/01/2026
This time I only give two stars because the order took more than 12 days to arrive... Previously it was 4 days and shipping costs have increased... One could therefore expect better service... And to top it all off, the delivery was not made to the initial pickup point... Many disappointments related to the carrier... So maybe it needs to be changed!
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C
Carine V.
Rating: 2 out of 5
following a purchase from 26/12/2025
No delivery tracking. Product not delivered on the scheduled date. No delivery tracking. Several delivery requests have been made.
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Response from Reverdy
Hello Carine, thank you for your feedback.

We are sorry to hear that the delivery was not made as planned, regardless of our intention. During the holiday season, delivery times can sometimes be a bit longer.

When you encounter any issues related to a delivery, please do not hesitate to contact us directly so that we can assist you as quickly as possible.
The information we have may differ from what you have :)

Please know that we are fully committed to the quality of our products and service to our customers. If you have any questions or need advice, feel free to reach out, our team is here for you!

See you soon,
The Reverdy Team
F
FRANCK P.
Rating: 2 out of 5
following a purchase from 15/12/2025
Hello The delivery was made by a freelancer who was not equipped for it. He had to drop the pallet by the roadside in front of my house. Last time there was a bucket with a jug as a gift, it was nice, not this time, too bad. Best regards.
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L
Lina R.
Rating: 2 out of 5
following a purchase from 12/09/2025
Hello, One bag out of two was torn during delivery, we reported it to the delivery person (as you told us to do by phone) but there has been no follow-up. We lost less than half a bag but given the price of the grains, we would have appreciated a gesture from you (which you also mentioned during the call).
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Response from Reverdy
Hello Lina, thank you for your feedback.

We sincerely apologize for the difficulties encountered with the carrier, which are completely beyond our control.

As soon as we became aware of the problem, we immediately opened a dispute file with the carrier. Unfortunately, this procedure can sometimes take time and we are dependent on their response.
The file has finally been closed, and we have taken the necessary steps to compensate you.

We remain at your disposal if you have any other questions.

See you soon,
The Reverdy team
C
Christine M.
Rating: 2 out of 5
following a purchase from 29/11/2024
Change carrier, my parcel did not arrive at the desired point but at the other end of town.
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Response from Reverdy
Hello Christine, thank you for your feedback.

We apologize for the difficulties encountered with the carrier, which were totally beyond our control.

Unfortunately we have no control over the collection point, and this can happen with different carriers.

However, when you place an order for supplements (parcels <20kg) on our website, please note that you have the option of choosing the DPD or La Poste Colissimo carrier (followed by delivery to a collection point or to your home).
So you can choose your carrier directly when you place your order!

Don't hesitate to contact us if you have any further questions. Our team is at your service!

We hope to hear from you soon,
The Reverdy team
M
Melissandre M.
Rating: 2 out of 5
following a purchase from 09/12/2024
Hello, On the day of delivery two bags were open in the truck. The deliveryman put a reserve on the delivery and there was at least 5kg missing, impossible to collect with the dust in the truck. Given the price of pellets, it hurts. Melissandre MOURET
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Response from Reverdy
Hello Melissandre,

Thank you for your feedback, and we apologize for the difficulties encountered with the carrier, which were totally beyond our control.

On reading your review, we contacted you directly to find a solution quickly.
After a few exchanges, we compensated you for the loss.

Should you encounter a similar problem on a future delivery, please do not hesitate to do the same, i.e. make a reservation on the delivery note, then contact us directly (by e-mail or telephone) to inform us of the problem encountered so that we can act quickly.

If you have any further questions, please don't hesitate to get in touch with us - we're 100% committed!

See you soon,
The Reverdy team
M
Maud L.
Rating: 2 out of 5
following a purchase from 28/08/2024
Order received after 16 days
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Response from Reverdy
Hello Maud, thank you for your feedback.

We are sorry to read that the delivery was not carried out as planned and this, beyond our control.

Your delivery was indeed delayed, following your call we immediately contacted the carrier to arrange a delivery date, within a maximum of 48 hours.

Please do not hesitate to contact us directly next time, so that we can help you as quickly as possible :)

We remain committed to product quality and customer service. If you have any questions or need advice, don't hesitate to contact us. Our team is always ready to listen!

We look forward to hearing from you,
The Reverdy Team
R
reine E.
Rating: 2 out of 5
following a purchase from 22/11/2023
complicated delivery by appointment does not suit me at all
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Response from Reverdy
Hello Reine, and thank you for your feedback.

We're sorry to hear that you're not happy with the delivery method. We always ask for an appointment so that you can be present to confirm receipt of your order.

However, if delivery by carrier is too inconvenient for you, you can visit one of our retailers. You can find a list of retailers offering our products on the 'Find a store' page of our website: https://www.reverdy.fr/fr/trouver-un-magasin

If you have any further questions about delivery, or need advice about our products, please don't hesitate to contact us. Our team remains 100% mobilized and at your service!

We hope to see you soon,
The Reverdy team
E
Elodie L.
Rating: 2 out of 5
following a purchase from 04/03/2023
The products are very good, but I had to order 2 pumps for the linseed oil, as they weren't included with the cans (and without them you'd spill some). Unfortunately, they both broke before the can was used up (although not by the same person).
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Response from Reverdy
Hello Élodie, and thank you for your feedback.

The pumps are actually offered separately, so that they can be reused from one can to the next and not go to waste. We've never received any feedback about the pumps' lack of sturdiness. This information has been passed on to our quality department, and we will do our utmost to remedy the situation. If you could get back to us directly with some information on this, it would be a great help :)

In the meantime, don't hesitate to contact us if you have any questions or need any advice. Our team is always ready to listen!

The Reverdy team
S
Solenne D.
Rating: 2 out of 5
following a purchase from 31/01/2023
It's a pity to impose a pod at each order when we benefit from your products for a long time the collection is getting heavier... it's a useless consumption of plastic
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