Customer reviews of Reverdy

Hello Anouchka, and thank you for your feedback.

We have taken your message into account and we are sorry for the inconvenience caused.
Unfortunately, when we received the request to add your VAT number, the invoice had already been issued and was not modifiable.

We have made the necessary arrangements for your VAT number to appear on your future invoices.

We remain at your disposal for any other questions!
See you soon,
The Reverdy team

Hello Charlotte, thank you for your feedback.

We sincerely apologize for the difficulties encountered with the carrier, which are completely independent of our will.

We are sorry to hear that you received a damaged bag. Please know that we take great care in preparing your orders. However, it can happen that an incident occurs during transport.

In this case, do not hesitate to make reservations on the delivery note, specifying the nature of the damage and the affected product (if possible take a photo of the damages) and then inform us. This will allow us to file a complaint with the carrier.

In general, when you encounter any complications related to a delivery, do not hesitate to contact us directly, so that we can assist you.

If you have any questions or need advice, feel free, our team is here to listen to you!

See you soon,
The Reverdy team

Hello Émilie, thank you for your feedback.

We sincerely apologize for the difficulties encountered, which are completely independent of our will.

As we discussed during our exchanges, we have finally resolved this issue.

For your next order, do not hesitate to contact us in advance, so that we can find a solution to ensure your delivery goes as smoothly as possible.

Our team remains available for any information or to answer your questions. So please do not hesitate to contact us!

See you soon,
The Reverdy team

Hello Julie, thank you for your feedback on the product :)

The packaging of our products is designed to be as airtight as possible to ensure optimal storage conditions, and sturdy enough to withstand transport and be reused.

You will indeed find a small QR code on the label on the back of the product, leading to a video to better understand how to open our packaging. You can also access it directly via the following link: https://www.youtube.com/shorts/NVaViMS_kWw :)

Feel free to reach out to us if you have any questions!

The Reverdy team

Hello Audrey,

Thank you for your feedback, and we apologize for the difficulties encountered with the carrier, which are completely independent of our will.

When you encounter a problem during the delivery of your order, do not hesitate to immediately contact our Customer Service so that we can assist you as effectively as possible.

If you have any questions, feel free to reach out to us. Our team remains 100% dedicated and at your service!

See you soon,
The Reverdy team

Hello Cédric, thank you for your feedback.

The smell is related to the active ingredients that make up the CMV, vitamins, and trace elements. The apple flavor has been added to "mask" this smell as much as possible and facilitate the intake of the CMV (alone) by the horses.

The Reverdy MINÉRAL OLIGOVIT comes in two forms; EASY DOSE (= large granules) and vermicelli. For horses aged one year or older, both versions of the CMV (Mineral and Vitamin Supplement) may be suitable.
For younger horses under 1 year, we recommend giving the vermicelli version. Perhaps this format would suit your filly better?

Each horse is unique, and some horses not used to this format sometimes need to be a little "conditioned" to end up appreciating it. If this has not already been done, do not hesitate to contact our nutrition advisor team so that we can help you ;)

You can reach us at 02 33 91 35 60 (then press #3), write to us at [email protected], or on social media (Instagram, Facebook, etc.) !

See you soon,
The Reverdy Team