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P
Rating: 4 out of 5
Perfect delivery
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Customer reviews of Reverdy
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 946 published reviews
Summary of reviews
Delivery is a standout feature of the online store, with many customers highlighting the fast and careful shipping of their orders, often arriving in impeccable condition. The products themselves receive consistent praise for their effectiveness and quality, particularly in horse nutrition, with numerous reports of positive acceptance by horses. Customers appreciate the ease of the ordering process and the well-packaged items that ensure safe arrival. The customer service is frequently noted as responsive and helpful, enhancing the overall shopping experience.
Reviews 2, 3 and 4 stars
Reset filtersP
Rating: 4 out of 5
Delivery was delayed by a day (I was waiting at home). I didn't manage to change the delivery address for the next day, but my parcel was dropped off in front of my house (I prefer that to having to collect it from a relay point).
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Response from Reverdy
Hello Perrine, thank you for your feedback.
We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
We thank you for your understanding and are delighted that you were able to retrieve your parcel intact.
We remain firmly committed to the quality of our products and the service we provide to our customers. If you have any questions or need advice, please don't hesitate to contact our team!
We hope to hear from you soon,
The Reverdy team
We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
We thank you for your understanding and are delighted that you were able to retrieve your parcel intact.
We remain firmly committed to the quality of our products and the service we provide to our customers. If you have any questions or need advice, please don't hesitate to contact our team!
We hope to hear from you soon,
The Reverdy team
M
Rating: 3 out of 5
My products were on a wooden pallet that was left in my yard by the delivery man who didn't bother to separate the goods from the pallet and left everything in a mess ...
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Response from Reverdy
Hello Mariane, and thank you for your feedback.
We're sorry to hear that delivery was not as smooth as you'd wished. Your products were indeed shipped on a pallet in order to protect them as much as possible and optimize transport. Unfortunately, the delivery driver is not able to leave with all the pallets. Nor is it his job to de-palletize the products.
Thank you for your understanding.
If you have any other comments about the delivery, or need advice about our products, please do not hesitate to contact us.
Please do not hesitate to contact us!
We hope to hear from you soon,
The Reverdy Team
We're sorry to hear that delivery was not as smooth as you'd wished. Your products were indeed shipped on a pallet in order to protect them as much as possible and optimize transport. Unfortunately, the delivery driver is not able to leave with all the pallets. Nor is it his job to de-palletize the products.
Thank you for your understanding.
If you have any other comments about the delivery, or need advice about our products, please do not hesitate to contact us.
Please do not hesitate to contact us!
We hope to hear from you soon,
The Reverdy Team
E
Rating: 2 out of 5
The products are very good, but I had to order 2 pumps for the linseed oil, as they weren't included with the cans (and without them you'd spill some). Unfortunately, they both broke before the can was used up (although not by the same person).
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Response from Reverdy
Hello Élodie, and thank you for your feedback.
The pumps are actually offered separately, so that they can be reused from one can to the next and not go to waste. We've never received any feedback about the pumps' lack of sturdiness. This information has been passed on to our quality department, and we will do our utmost to remedy the situation. If you could get back to us directly with some information on this, it would be a great help :)
In the meantime, don't hesitate to contact us if you have any questions or need any advice. Our team is always ready to listen!
The Reverdy team
The pumps are actually offered separately, so that they can be reused from one can to the next and not go to waste. We've never received any feedback about the pumps' lack of sturdiness. This information has been passed on to our quality department, and we will do our utmost to remedy the situation. If you could get back to us directly with some information on this, it would be a great help :)
In the meantime, don't hesitate to contact us if you have any questions or need any advice. Our team is always ready to listen!
The Reverdy team
T
Rating: 4 out of 5
Too bad there's no 10 kg "eco-pack".
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Response from Reverdy
Hello Tine, and thank you for your feedback.
Our CMV Reverdy MINERAL OLIGOVIT is also available in 20kg bags.
However, we recommend that you consume Reverdy MINERAL OLIGOVIT within a maximum of 3 to 4 months after opening. So, depending on your consumption, this packaging may be right for you :)
Don't hesitate to contact us if you have any questions or need advice. Our team is always ready to listen!
We look forward to hearing from you,
The Reverdy team
Our CMV Reverdy MINERAL OLIGOVIT is also available in 20kg bags.
However, we recommend that you consume Reverdy MINERAL OLIGOVIT within a maximum of 3 to 4 months after opening. So, depending on your consumption, this packaging may be right for you :)
Don't hesitate to contact us if you have any questions or need advice. Our team is always ready to listen!
We look forward to hearing from you,
The Reverdy team
F
Rating: 4 out of 5
Fast delivery to the other end of France, top driver, but that's not reverdy, that's Kuehne-Nagel. Appetizing pellets for foals from the 1st distribution. After that, the price may be an obstacle, but if the products are good...
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K
Rating: 4 out of 5
Very good . Good product quality . Delivery ok Thanks
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E
Rating: 4 out of 5
Everything went well, thank you. Only the shipping costs are a little too high.
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A
Rating: 4 out of 5
Fast as usual. Top thanks ( CMV)
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A
Rating: 4 out of 5
Great!
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A
Rating: 3 out of 5
Fast delivery but I received the wrong product and didn't realize it until I opened the bag. I ordered oligovit small granules and received the easy dose...
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Response from Reverdy
Hello Anaïs, and thank you for your feedback.
We apologize for this error, and our Customer Service will contact you as soon as possible.
We thank you for your understanding and remain at your disposal should you have any questions.
We remain firmly committed to the quality of our products and the service we provide to our customers.
We hope to see you soon,
The Reverdy team
We apologize for this error, and our Customer Service will contact you as soon as possible.
We thank you for your understanding and remain at your disposal should you have any questions.
We remain firmly committed to the quality of our products and the service we provide to our customers.
We hope to see you soon,
The Reverdy team
A
Rating: 4 out of 5
Well packed parcel, top customer service. Too bad that dpd is a very bad deliverer and that I waited 1 week for the parcel...
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Response from Reverdy
Hello Agathe, and thank you for your feedback.
We are sorry to read that the delivery was not carried out as planned and this, beyond our control. The summer period is never very easy for deliveries :/
We thank you for your understanding and remain at your disposal should you have any questions.
We remain firmly committed to the quality of our products and to customer service.
See you soon :)
The Reverdy team
We are sorry to read that the delivery was not carried out as planned and this, beyond our control. The summer period is never very easy for deliveries :/
We thank you for your understanding and remain at your disposal should you have any questions.
We remain firmly committed to the quality of our products and to customer service.
See you soon :)
The Reverdy team
S
Rating: 4 out of 5
Too expensive! As soon as I find a cheaper equivalent, I'll stop buying!
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D
Rating: 4 out of 5
5/5 for speed, but the post office, delivery address chosen by me and noted on the order, refused the package. The fault is for pdp.
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O
Rating: 4 out of 5
Delivery complicated and delayed. This is the first time that the deliveryman has not found my address to give me my parcel.
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F
Rating: 4 out of 5
Well received First time I order
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S
Rating: 3 out of 5
The product looks but is extremely complicated to give My horse doesn't like it at all 😞
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M
Rating: 4 out of 5
Too bad the prices are a bit high
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C
Rating: 4 out of 5
Very good product. Appreciated by 9 out of 10 of my customers. However, the package arrived in poor condition: the cardboard box was smashed and part of the bag had been opened, resulting in a loss of product.
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Response from Reverdy
Hello Caroline, and thank you for your feedback.
We're sorry to hear that you received a damaged bag. We take great care in preparing your orders. However, it may happen that something goes wrong in transit. In this case, please do not hesitate to make a note on the delivery note, specifying the nature of the damage and the product affected (if possible, take a photo of the damage) and then inform us. This will enable us to file a claim with the carrier to compensate you.
You can reach us on 02 33 91 35 60 (then press #2) or write to us at [email protected] if you have any questions.
We look forward to hearing from you!
The Reverdy team
We're sorry to hear that you received a damaged bag. We take great care in preparing your orders. However, it may happen that something goes wrong in transit. In this case, please do not hesitate to make a note on the delivery note, specifying the nature of the damage and the product affected (if possible, take a photo of the damage) and then inform us. This will enable us to file a claim with the carrier to compensate you.
You can reach us on 02 33 91 35 60 (then press #2) or write to us at [email protected] if you have any questions.
We look forward to hearing from you!
The Reverdy team
D
Rating: 4 out of 5
Quality product
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M
Rating: 4 out of 5
GREAT PRODUCT, IT'S A SHAME THAT WHEN YOU ORDER A GROUPED PALLET YOU CAN'T PUT 2 DIFFERENT TYPES OF PELLETS, KNOWING THAT I'M A PRIVATE INDIVIDUAL AND THAT I HAVE A WORKING HORSE, A BROODMARE AND A FOAL.
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Response from Reverdy
Hello Mrs Robquin, and thank you for your feedback.
Since orders shipped by carrier can be mixed, perhaps you're talking about orders made on our rounds and delivered with our own trucks?
In that case, before you place your next order, please contact our Customer Service department (02 33 91 35 60, then press #2) so that we can discuss with you what we can do to optimize your orders :)
Our team remains 100% mobilized and ready to listen to you!
We hope to hear from you soon,
The Reverdy team
Since orders shipped by carrier can be mixed, perhaps you're talking about orders made on our rounds and delivered with our own trucks?
In that case, before you place your next order, please contact our Customer Service department (02 33 91 35 60, then press #2) so that we can discuss with you what we can do to optimize your orders :)
Our team remains 100% mobilized and ready to listen to you!
We hope to hear from you soon,
The Reverdy team
L
Rating: 3 out of 5
Treatment (vitamin E) did not have the expected effect.
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Response from Reverdy
Hello Lucie, thank you for your feedback.
The expected effect of this supplement is to increase the horse's vitamin E content in the blood.
Its effectiveness has been proven and validated by several hospitals and veterinary clinics with which we work (subject to compliance with the recommended daily doses indicated on our technical data sheet).
If you need more information, have any questions, or need advice on your horse's ration, don't hesitate to contact us :) Our team of nutrition advisors and the veterinarians in our Health Department will be delighted to help you!
The Reverdy team
The expected effect of this supplement is to increase the horse's vitamin E content in the blood.
Its effectiveness has been proven and validated by several hospitals and veterinary clinics with which we work (subject to compliance with the recommended daily doses indicated on our technical data sheet).
If you need more information, have any questions, or need advice on your horse's ration, don't hesitate to contact us :) Our team of nutrition advisors and the veterinarians in our Health Department will be delighted to help you!
The Reverdy team
Y
Rating: 4 out of 5
Everything went well except the delivery... The carrier did not call to make an appointment and showed up with a 19t at the stable and maneuvering was very complicated!!!!
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Response from Reverdy
Hello Yveline, and thank you for your feedback.
As you may have read before placing your order, as soon as the weight of the order exceeds 20kg, shipments are made by straight truck up to 19T.
If the delivery address is not (or not easily) accessible, we always do our best to accommodate you.
In the case of this delivery, we had given the carrier as much information as possible, and had asked that you be contacted before delivery. But it's difficult for us to have total control over transport companies, despite our regular monitoring.
In any case, we've already contacted the carrier and will be checking again to make sure you get the best possible delivery for your next order, rest assured.
We thank you for your understanding and remain at your disposal. Please do not hesitate to contact our Customer Service department if you have any questions (02 33 91 35 60 or [email protected]).
We remain firmly committed to product quality and customer service.
A very good day to you,
The Reverdy team
As you may have read before placing your order, as soon as the weight of the order exceeds 20kg, shipments are made by straight truck up to 19T.
If the delivery address is not (or not easily) accessible, we always do our best to accommodate you.
In the case of this delivery, we had given the carrier as much information as possible, and had asked that you be contacted before delivery. But it's difficult for us to have total control over transport companies, despite our regular monitoring.
In any case, we've already contacted the carrier and will be checking again to make sure you get the best possible delivery for your next order, rest assured.
We thank you for your understanding and remain at your disposal. Please do not hesitate to contact our Customer Service department if you have any questions (02 33 91 35 60 or [email protected]).
We remain firmly committed to product quality and customer service.
A very good day to you,
The Reverdy team
F
Rating: 4 out of 5
Impeccable
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E
Rating: 4 out of 5
Responsive delivery
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A
Rating: 4 out of 5
The products are excellent and work great!
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K
Rating: 4 out of 5
Very good products, fast delivery
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V
Rating: 4 out of 5
Order delivered on time. RAS
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E
Rating: 4 out of 5
Received on time no problem
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K
Rating: 4 out of 5
Very good
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H
Rating: 4 out of 5
Fast delivery, careful packaging, but beware of delivery conditions: delivered by too large a truck in a village where over 5-tonne vehicles are prohibited.
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Response from Reverdy
Hello Christian, and thank you for your feedback.
We try to provide this information as accurately as possible, and it is mentioned when choosing the delivery method and in the order confirmation sent by e-mail ("... ⚠️ Address accessible with authorized access for carriers up to 19T"). Please note that orders weighing 20kg or less can be sent by "smaller" lorry or to a collection point, in which case you will be offered another delivery method. On the other hand, orders weighing more than 20kg are shipped by straight truck (up to 19T).
For future orders, don't hesitate to contact our Customer Service department beforehand (02 33 91 35 60, then press #2) or to give us more information in the comments (just after choosing the delivery method).
We look forward to hearing from you!
The Reverdy team
We try to provide this information as accurately as possible, and it is mentioned when choosing the delivery method and in the order confirmation sent by e-mail ("... ⚠️ Address accessible with authorized access for carriers up to 19T"). Please note that orders weighing 20kg or less can be sent by "smaller" lorry or to a collection point, in which case you will be offered another delivery method. On the other hand, orders weighing more than 20kg are shipped by straight truck (up to 19T).
For future orders, don't hesitate to contact our Customer Service department beforehand (02 33 91 35 60, then press #2) or to give us more information in the comments (just after choosing the delivery method).
We look forward to hearing from you!
The Reverdy team
L
Rating: 4 out of 5
I took off one star for having paid for an express delivery which was not. The parcel was delivered to the carrier on time, but the carrier did not provide any insurance at all... The milk is suitable for the little orphan.
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Response from Reverdy
Hello Lara, and thank you for your feedback.
We're sorry to read that the delivery was not carried out as planned, beyond our control.
As soon as we received your notification, we filed a complaint with the carrier, and have just reimbursed you for the shipping costs paid for express delivery. You will receive an e-mail to this effect later today.
Please don't hesitate to contact us if you have any questions or need any advice. Our team is 100% ready to listen to you!
See you soon :)
The Reverdy team
We're sorry to read that the delivery was not carried out as planned, beyond our control.
As soon as we received your notification, we filed a complaint with the carrier, and have just reimbursed you for the shipping costs paid for express delivery. You will receive an e-mail to this effect later today.
Please don't hesitate to contact us if you have any questions or need any advice. Our team is 100% ready to listen to you!
See you soon :)
The Reverdy team
L
Rating: 4 out of 5
Great contact before the sale. Very reactive and fast! My ponies took about 10 days before accepting to eat the easy dose. At the beginning only 2 out of 5 took them. Now I think they understood that it was good ;)
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P
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Fast delivery in small quantities for private individuals Small drawback: delivery with small truck not always possible
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S
Rating: 4 out of 5
Excellent product for young, whole and old. They are all beautiful
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V
Rating: 4 out of 5
No worries, fast reception.
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M
Rating: 4 out of 5
I bought the cmv in Eastwood dose. Interesting product but not to dose to use it at best in the kraft bag that I chose for the ecology.
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Response from Reverdy
Hello Maëline, and thank you for your feedback.
There is no dose/measurement with the 'EASY DOSE' format of our CMV MINERAL OLIGOVIT (whatever the packaging); the interest is precisely to be able to dose the product "by hand" :) And for that, a small ruler printed on the label allows you to dose the product precisely, knowing that a unit of 4cm ≈ 10g of product.
Do not hesitate to ask us if you had any question or need advice, our team remains 100% mobilized and listening to you!
See you soon :)
The Reverdy team
There is no dose/measurement with the 'EASY DOSE' format of our CMV MINERAL OLIGOVIT (whatever the packaging); the interest is precisely to be able to dose the product "by hand" :) And for that, a small ruler printed on the label allows you to dose the product precisely, knowing that a unit of 4cm ≈ 10g of product.
Do not hesitate to ask us if you had any question or need advice, our team remains 100% mobilized and listening to you!
See you soon :)
The Reverdy team
T
Rating: 4 out of 5
The lady in the pickup left me a message that it smelled really bad.
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C
Rating: 4 out of 5
Good value for money
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