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S
Rating: 4 out of 5
Delivered without a hitch
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Customer reviews of Reverdy
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 946 published reviews
Summary of reviews
Delivery is a standout feature of the online store, with many customers highlighting the fast and careful shipping of their orders, often arriving in impeccable condition. The products themselves receive consistent praise for their effectiveness and quality, particularly in horse nutrition, with numerous reports of positive acceptance by horses. Customers appreciate the ease of the ordering process and the well-packaged items that ensure safe arrival. The customer service is frequently noted as responsive and helpful, enhancing the overall shopping experience.
Reviews 3 and 4 stars
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Rating: 4 out of 5
Fast delivery
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G
Rating: 4 out of 5
Good package delivered quickly
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M
Rating: 4 out of 5
Good quality
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L
Rating: 4 out of 5
I've been using REVERDY feed in my stables for 3 months now, and I've seen a difference in the condition of the horses, and what I appreciate most is that we don't have to supplement with various supplements to cover our horses' needs, and that's a plus. And I also find the team super, who know how to answer my questions.
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P
Rating: 4 out of 5
Good. Carrier who asks you to carry the pallet off the truck is average. But reverdy products great! Too bad I didn't know about Black Friday, I would have postponed my order for a week.
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Response from Reverdy
Hello Pauline, and thank you for your feedback.
We apologize for the difficulties encountered with the carrier, which were totally beyond our control.
Please know that we remain resolutely focused on the quality of our products and customer service.
Should you have any questions or need advice, please do not hesitate to contact us!
We look forward to hearing from you,
The Reverdy team
We apologize for the difficulties encountered with the carrier, which were totally beyond our control.
Please know that we remain resolutely focused on the quality of our products and customer service.
Should you have any questions or need advice, please do not hesitate to contact us!
We look forward to hearing from you,
The Reverdy team
P
Rating: 3 out of 5
Serious, fast, good quality CMVs
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P
Rating: 4 out of 5
The delivery went smoothly and quickly. No problem at all
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G
Rating: 3 out of 5
Always top notch with Reverdy. Concerning my purchase of CMV in 20 kg, until now I was delivered by Colissimo (and we have a top-notch delivery lady). Now we're delivered by carrier and it's more complicated because we have to be available between 8:00 and 18:00 for the delivery. Complicated when you have to take care of horses!
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Response from Reverdy
Hello Guillaume,
Thank you for your loyalty and your positive feedback on our products. We have taken into account your preference for Colissimo delivery. The time constraints are generally the same for all carriers, i.e. deliveries made between 8am and 6pm.
However, you will normally be informed of the delivery time by e-mail/sms so that you can make the best possible arrangements.
If you have any further questions about delivery, or need advice, please don't hesitate to contact our team!
We hope to see you soon,
The Reverdy team
Thank you for your loyalty and your positive feedback on our products. We have taken into account your preference for Colissimo delivery. The time constraints are generally the same for all carriers, i.e. deliveries made between 8am and 6pm.
However, you will normally be informed of the delivery time by e-mail/sms so that you can make the best possible arrangements.
If you have any further questions about delivery, or need advice, please don't hesitate to contact our team!
We hope to see you soon,
The Reverdy team
A
Rating: 4 out of 5
we've started the treatment and are planning to give the foals something more palatable, as it's difficult to get them to take it, even if it's mixed in with the ration.
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D
Rating: 4 out of 5
Very good product but the price is one of the most expensive foods. I therefore limit the quantity given to the minimum, i.e. 4 times a week, whereas I would have liked to give it every day. Have a nice day!
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M
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Easy to order and package well received. Only delivery information were not clear (due to capacity of the order)
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S
Rating: 3 out of 5
My parcel took longer than usual and there were holes in the cardboard box and in the bag, which was also slightly damaged. This was the first time this had happened, otherwise I've never had a problem.
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Response from Reverdy
Hello Sandrine, and thank you for your feedback!
We're sorry to hear that you've received a damaged product. We take great care in preparing your orders. However, it may happen that something goes wrong in transit. In this case, we invite you to make a complaint on delivery, and to inform us.
If you haven't already done so, don't hesitate to call us on 02 33 91 35 60 (then press #2) or write to us at [email protected] if you have any questions.
We hope to hear from you soon,
Team Reverdy
We're sorry to hear that you've received a damaged product. We take great care in preparing your orders. However, it may happen that something goes wrong in transit. In this case, we invite you to make a complaint on delivery, and to inform us.
If you haven't already done so, don't hesitate to call us on 02 33 91 35 60 (then press #2) or write to us at [email protected] if you have any questions.
We hope to hear from you soon,
Team Reverdy
N
Rating: 4 out of 5
Very good and easy to order! They were able to answer my questions, but we'd like to have direct sales outlets.
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F
Rating: 4 out of 5
Received on the agreed date, not enough time to evaluate the product but I can say that they take it without worries.
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V
Rating: 4 out of 5
Very happy with this product
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L
Rating: 4 out of 5
Super products and conform to my order. Just a little hiccup with the delivery which took place at the neighbor's and not mine.
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Response from Reverdy
Hello Laetitia, and thank you for your feedback!
We are sorry to read that the delivery was not carried out as planned, and that this was beyond our control. Thank you for your understanding.
Please be assured that we remain resolutely focused on the quality of our products and customer service. If you have any questions or need advice, don't hesitate to contact our team!
We hope to hear from you soon,
The Reverdy team
We are sorry to read that the delivery was not carried out as planned, and that this was beyond our control. Thank you for your understanding.
Please be assured that we remain resolutely focused on the quality of our products and customer service. If you have any questions or need advice, don't hesitate to contact our team!
We hope to hear from you soon,
The Reverdy team
M
Rating: 4 out of 5
Quality products, perfectly packaged. However, a small problem with delivery, due to lack of communication.
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Response from Reverdy
Hello Maelys, thank you for your feedback!
We're sorry to read that the delivery was not carried out as planned, and that this was beyond our control. Thank you for your understanding.
Please know that we remain resolutely focused on the quality of our products and customer service. If you have any questions about delivery or need advice on our products, please don't hesitate to contact our team!
We hope to hear from you soon,
The Reverdy team
We're sorry to read that the delivery was not carried out as planned, and that this was beyond our control. Thank you for your understanding.
Please know that we remain resolutely focused on the quality of our products and customer service. If you have any questions about delivery or need advice on our products, please don't hesitate to contact our team!
We hope to hear from you soon,
The Reverdy team
C
Rating: 3 out of 5
Fine
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I
Rating: 4 out of 5
Reverdy is perfect! I validate but the deliveries with DPD, it goes against your efficiency. Last delivery I lost 4 days even though you were very reactive. That's a shame.
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Response from Reverdy
Hello Isoline,
Thank you for your feedback, and we apologize for the difficulties encountered with the carrier, which were totally beyond our control.
Please don't hesitate to contact us if you have any questions or need any advice. Our team is 100% ready to listen to you.
See you soon,
The Reverdy team
Thank you for your feedback, and we apologize for the difficulties encountered with the carrier, which were totally beyond our control.
Please don't hesitate to contact us if you have any questions or need any advice. Our team is 100% ready to listen to you.
See you soon,
The Reverdy team
C
Rating: 4 out of 5
Parcel arrived in good condition and in record time. Product used for 3 months, easy to dose daily. Appreciated by most horses (9/10 for mine).
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D
Rating: 4 out of 5
Carefully packaged product
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I
Rating: 3 out of 5
Great product but delivery a bit long.
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M
Rating: 4 out of 5
Professional
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V
Rating: 4 out of 5
Fast delivery CMV meets expectations
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M
Rating: 3 out of 5
I don't have enough experience with your products to have an opinion. Thank you
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J
Rating: 3 out of 5
Dietary supplement whose packaging was ripped off on receipt (although the box was intact) Package received at a relay point because I was not supposed to be at home, but I was there Poster price excluding tax
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Response from Reverdy
Hello Juliette, and thank you for your feedback.
We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
We take great care in preparing your orders. However, it is possible that something may go wrong in transit.
If you have any questions in this regard, please do not hesitate to call us on +33 (0)2 33 91 35 60 (then press #2 for Customer Service) or write to us at [email protected].
Regarding the display of our prices, the price including VAT is also always displayed, usually just below the price excluding VAT :)
If you have any further questions or need advice, please don't hesitate to contact us!
The Reverdy team
We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
We take great care in preparing your orders. However, it is possible that something may go wrong in transit.
If you have any questions in this regard, please do not hesitate to call us on +33 (0)2 33 91 35 60 (then press #2 for Customer Service) or write to us at [email protected].
Regarding the display of our prices, the price including VAT is also always displayed, usually just below the price excluding VAT :)
If you have any further questions or need advice, please don't hesitate to contact us!
The Reverdy team
I
Rating: 4 out of 5
Big buckets and even bigger cartons for less pellets all in all. But the quality and speed of delivery is there.
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Response from Reverdy
Hello Isabelle, thank you for your feedback.
The 10kg buckets are filled as much as possible. As the lid is 'retracted', we can't put any more in, otherwise we risk crushing and damaging the product.
As for the buckets themselves, they are also reusable (with or without the lid), and can be very useful in many situations ;)
As for delivery, we still need to use cardboard boxes to protect the buckets during transport. Without it, the product could be damaged, with all the problems associated with returning a product (economic and ecological costs, loss of time).
However, if this format doesn't suit you, Reverdy E SÉLÉNIUM is also available in 4kg ECO-RELOADS. A format specifically designed to be more ecological and minimalist, which you can then pour into a reusable bucket :)
Don't hesitate to contact us if you have any further questions or need advice. Our team of advisors is ready to listen!
The Reverdy team
The 10kg buckets are filled as much as possible. As the lid is 'retracted', we can't put any more in, otherwise we risk crushing and damaging the product.
As for the buckets themselves, they are also reusable (with or without the lid), and can be very useful in many situations ;)
As for delivery, we still need to use cardboard boxes to protect the buckets during transport. Without it, the product could be damaged, with all the problems associated with returning a product (economic and ecological costs, loss of time).
However, if this format doesn't suit you, Reverdy E SÉLÉNIUM is also available in 4kg ECO-RELOADS. A format specifically designed to be more ecological and minimalist, which you can then pour into a reusable bucket :)
Don't hesitate to contact us if you have any further questions or need advice. Our team of advisors is ready to listen!
The Reverdy team
A
Rating: 4 out of 5
Order received promptly
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P
Rating: 4 out of 5
Perfect delivery
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P
Rating: 4 out of 5
Delivery was delayed by a day (I was waiting at home). I didn't manage to change the delivery address for the next day, but my parcel was dropped off in front of my house (I prefer that to having to collect it from a relay point).
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Response from Reverdy
Hello Perrine, thank you for your feedback.
We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
We thank you for your understanding and are delighted that you were able to retrieve your parcel intact.
We remain firmly committed to the quality of our products and the service we provide to our customers. If you have any questions or need advice, please don't hesitate to contact our team!
We hope to hear from you soon,
The Reverdy team
We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
We thank you for your understanding and are delighted that you were able to retrieve your parcel intact.
We remain firmly committed to the quality of our products and the service we provide to our customers. If you have any questions or need advice, please don't hesitate to contact our team!
We hope to hear from you soon,
The Reverdy team
M
Rating: 3 out of 5
My products were on a wooden pallet that was left in my yard by the delivery man who didn't bother to separate the goods from the pallet and left everything in a mess ...
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Response from Reverdy
Hello Mariane, and thank you for your feedback.
We're sorry to hear that delivery was not as smooth as you'd wished. Your products were indeed shipped on a pallet in order to protect them as much as possible and optimize transport. Unfortunately, the delivery driver is not able to leave with all the pallets. Nor is it his job to de-palletize the products.
Thank you for your understanding.
If you have any other comments about the delivery, or need advice about our products, please do not hesitate to contact us.
Please do not hesitate to contact us!
We hope to hear from you soon,
The Reverdy Team
We're sorry to hear that delivery was not as smooth as you'd wished. Your products were indeed shipped on a pallet in order to protect them as much as possible and optimize transport. Unfortunately, the delivery driver is not able to leave with all the pallets. Nor is it his job to de-palletize the products.
Thank you for your understanding.
If you have any other comments about the delivery, or need advice about our products, please do not hesitate to contact us.
Please do not hesitate to contact us!
We hope to hear from you soon,
The Reverdy Team
T
Rating: 4 out of 5
Too bad there's no 10 kg "eco-pack".
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Response from Reverdy
Hello Tine, and thank you for your feedback.
Our CMV Reverdy MINERAL OLIGOVIT is also available in 20kg bags.
However, we recommend that you consume Reverdy MINERAL OLIGOVIT within a maximum of 3 to 4 months after opening. So, depending on your consumption, this packaging may be right for you :)
Don't hesitate to contact us if you have any questions or need advice. Our team is always ready to listen!
We look forward to hearing from you,
The Reverdy team
Our CMV Reverdy MINERAL OLIGOVIT is also available in 20kg bags.
However, we recommend that you consume Reverdy MINERAL OLIGOVIT within a maximum of 3 to 4 months after opening. So, depending on your consumption, this packaging may be right for you :)
Don't hesitate to contact us if you have any questions or need advice. Our team is always ready to listen!
We look forward to hearing from you,
The Reverdy team
F
Rating: 4 out of 5
Fast delivery to the other end of France, top driver, but that's not reverdy, that's Kuehne-Nagel. Appetizing pellets for foals from the 1st distribution. After that, the price may be an obstacle, but if the products are good...
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K
Rating: 4 out of 5
Very good . Good product quality . Delivery ok Thanks
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E
Rating: 4 out of 5
Everything went well, thank you. Only the shipping costs are a little too high.
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A
Rating: 4 out of 5
Fast as usual. Top thanks ( CMV)
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A
Rating: 4 out of 5
Great!
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A
Rating: 3 out of 5
Fast delivery but I received the wrong product and didn't realize it until I opened the bag. I ordered oligovit small granules and received the easy dose...
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Response from Reverdy
Hello Anaïs, and thank you for your feedback.
We apologize for this error, and our Customer Service will contact you as soon as possible.
We thank you for your understanding and remain at your disposal should you have any questions.
We remain firmly committed to the quality of our products and the service we provide to our customers.
We hope to see you soon,
The Reverdy team
We apologize for this error, and our Customer Service will contact you as soon as possible.
We thank you for your understanding and remain at your disposal should you have any questions.
We remain firmly committed to the quality of our products and the service we provide to our customers.
We hope to see you soon,
The Reverdy team