Customer reviews of Reverdy

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 2 946 published reviews
5 2 619 89% 4 244 8% 3 52 2% 2 12 0% 1 19 1%

Summary of reviews

Delivery is a standout feature of the online store, with many customers highlighting the fast and careful shipping of their orders, often arriving in impeccable condition. The products themselves receive consistent praise for their effectiveness and quality, particularly in horse nutrition, with numerous reports of positive acceptance by horses. Customers appreciate the ease of the ordering process and the well-packaged items that ensure safe arrival. The customer service is frequently noted as responsive and helpful, enhancing the overall shopping experience.

3 star reviews

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Guillaume G.
Rating: 3 out of 5
following a purchase from 07/11/2023
Always top notch with Reverdy. Concerning my purchase of CMV in 20 kg, until now I was delivered by Colissimo (and we have a top-notch delivery lady). Now we're delivered by carrier and it's more complicated because we have to be available between 8:00 and 18:00 for the delivery. Complicated when you have to take care of horses!
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Response from Reverdy
Hello Guillaume,

Thank you for your loyalty and your positive feedback on our products. We have taken into account your preference for Colissimo delivery. The time constraints are generally the same for all carriers, i.e. deliveries made between 8am and 6pm.
However, you will normally be informed of the delivery time by e-mail/sms so that you can make the best possible arrangements.

If you have any further questions about delivery, or need advice, please don't hesitate to contact our team!

We hope to see you soon,

The Reverdy team
S
Sandrine J.
Rating: 3 out of 5
following a purchase from 13/10/2023
My parcel took longer than usual and there were holes in the cardboard box and in the bag, which was also slightly damaged. This was the first time this had happened, otherwise I've never had a problem.
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Response from Reverdy
Hello Sandrine, and thank you for your feedback!

We're sorry to hear that you've received a damaged product. We take great care in preparing your orders. However, it may happen that something goes wrong in transit. In this case, we invite you to make a complaint on delivery, and to inform us.

If you haven't already done so, don't hesitate to call us on 02 33 91 35 60 (then press #2) or write to us at [email protected] if you have any questions.

We hope to hear from you soon,

Team Reverdy
C
Chambon F.
Rating: 3 out of 5
following a purchase from 05/10/2023
Fine
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Isabelle G.
Rating: 3 out of 5
following a purchase from 27/09/2023
Great product but delivery a bit long.
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manuella L.
Rating: 3 out of 5
following a purchase from 16/09/2023
I don't have enough experience with your products to have an opinion. Thank you
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Juliette M.
Rating: 3 out of 5
following a purchase from 16/09/2023
Dietary supplement whose packaging was ripped off on receipt (although the box was intact) Package received at a relay point because I was not supposed to be at home, but I was there Poster price excluding tax
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Response from Reverdy
Hello Juliette, and thank you for your feedback.

We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
We take great care in preparing your orders. However, it is possible that something may go wrong in transit.
If you have any questions in this regard, please do not hesitate to call us on +33 (0)2 33 91 35 60 (then press #2 for Customer Service) or write to us at [email protected].

Regarding the display of our prices, the price including VAT is also always displayed, usually just below the price excluding VAT :)

If you have any further questions or need advice, please don't hesitate to contact us!

The Reverdy team
M
Mariane C.
Rating: 3 out of 5
following a purchase from 05/09/2023
My products were on a wooden pallet that was left in my yard by the delivery man who didn't bother to separate the goods from the pallet and left everything in a mess ...
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Response from Reverdy
Hello Mariane, and thank you for your feedback.

We're sorry to hear that delivery was not as smooth as you'd wished. Your products were indeed shipped on a pallet in order to protect them as much as possible and optimize transport. Unfortunately, the delivery driver is not able to leave with all the pallets. Nor is it his job to de-palletize the products.

Thank you for your understanding.

If you have any other comments about the delivery, or need advice about our products, please do not hesitate to contact us.
Please do not hesitate to contact us!

We hope to hear from you soon,
The Reverdy Team
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Anaïs G.
Rating: 3 out of 5
following a purchase from 08/08/2023
Fast delivery but I received the wrong product and didn't realize it until I opened the bag. I ordered oligovit small granules and received the easy dose...
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Response from Reverdy
Hello Anaïs, and thank you for your feedback.

We apologize for this error, and our Customer Service will contact you as soon as possible.

We thank you for your understanding and remain at your disposal should you have any questions.

We remain firmly committed to the quality of our products and the service we provide to our customers.

We hope to see you soon,

The Reverdy team
S
Sandy B.
Rating: 3 out of 5
following a purchase from 17/07/2023
The product looks but is extremely complicated to give My horse doesn't like it at all 😞
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lucie H.
Rating: 3 out of 5
following a purchase from 23/05/2023
Treatment (vitamin E) did not have the expected effect.
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Response from Reverdy
Hello Lucie, thank you for your feedback.

The expected effect of this supplement is to increase the horse's vitamin E content in the blood.

Its effectiveness has been proven and validated by several hospitals and veterinary clinics with which we work (subject to compliance with the recommended daily doses indicated on our technical data sheet).

If you need more information, have any questions, or need advice on your horse's ration, don't hesitate to contact us :) Our team of nutrition advisors and the veterinarians in our Health Department will be delighted to help you!

The Reverdy team
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Julie P.
Rating: 3 out of 5
following a purchase from 16/02/2023
A little long, and frankly ask a day of rest to be able to recover the parcel I find that really complicated. I will certainly not recommend it.
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Irène L.
Rating: 3 out of 5
following a purchase from 26/12/2022
Very good products but the support department should learn to really read the mails and not give ready-made answers. It doesn't make you want to put down more remarks. :) Like "I don't know what to choose between a CMV and a complete food" they don't answer "if you are looking for a CMV take this instead... If you're looking for a whole food, take this...". I ended up taking my advice elsewhere. But I appreciate the responsiveness anyway!
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Response from Reverdy
Hello Irene, and thank you for your testimonial. We are very sorry to read that our team of nutrition advisors was unable to give you a satisfactory answer 😥
We have gone back over the exchanges and they are indeed lacking in specifics, which is surprising because we make it a point to ensure that each of our answers is personalized and tailored to each request. If necessary, we do not hesitate to call upon the veterinarians of our Health Unit for more complex and exceptional cases.
In any case, the information has been passed on to our team, which will redouble its vigilance.
If you still have questions, do not hesitate to contact us, we will answer them with great pleasure.
See you soon,
The Reverdy team
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