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C
Rating: 4 out of 5
Good product and good service
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Customer reviews of Reverdy
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 3 004 published reviews
Summary of reviews
The store delivers speed and reliability, with many reviews highlighting fast delivery, quick order processing, and careful, well-protected packaging that keeps products intact. Customers repeatedly mention strong value and satisfaction with product quality, noting effective results, appetizing options for horses, and a broad range of foods and supplements at a favorable price point. Customer service and guidance are also praised, with experts providing excellent advice, responsive support, and easy ordering experiences. Overall, Reverdy is described as trustworthy, convenient, and consistently delivering quality products with prompt shipping.
4 star reviews
Reset filtersD
Rating: 4 out of 5
Very good food well tolerated
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C
Rating: 4 out of 5
The eco bags arrived punctured
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Response from Reverdy
Hello Corinne, thank you for your feedback.
We are sorry to hear that you received damaged bags. Please know that we take great care in preparing your orders. However, it can happen that an incident occurs during transport.
In this case, do not hesitate to make reservations on the delivery note, specifying the nature of the damage and the affected product (if possible, take a photo of the damage) and then inform us. This will allow us to file a complaint with the carrier in order to compensate you.
In general, when you encounter any problem related to a delivery, do not hesitate to contact us directly, so that we can assist you as quickly as possible.
You can reach us at 02 33 91 35 60 (then press #2) or write to us at [email protected] if you have any questions!
See you soon,
The Reverdy team
We are sorry to hear that you received damaged bags. Please know that we take great care in preparing your orders. However, it can happen that an incident occurs during transport.
In this case, do not hesitate to make reservations on the delivery note, specifying the nature of the damage and the affected product (if possible, take a photo of the damage) and then inform us. This will allow us to file a complaint with the carrier in order to compensate you.
In general, when you encounter any problem related to a delivery, do not hesitate to contact us directly, so that we can assist you as quickly as possible.
You can reach us at 02 33 91 35 60 (then press #2) or write to us at [email protected] if you have any questions!
See you soon,
The Reverdy team
N
Rating: 4 out of 5
the products and services are of good quality
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F
Rating: 4 out of 5
The arrival SMS of my product was received by a friend at whose place I had requested the last delivery to take place. I had noticed this in the emails I had received before and I had written an email myself to explain to them that there was an error and to change that. It has not been changed... Fortunately, my friend forwarded me the arrival SMS.
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Response from Reverdy
Hello Florence, thank you for your feedback.
We are sorry to hear that the delivery of your package did not go as planned and we apologize for this inconvenience.
We had indeed taken into account your request to change the name for the delivery, which had been made to allow you to pick up the package yourself.
However, the phone number had not been modified and remained the one provided when placing the order.
Please know that we are resolutely focused on the quality of our products and service to our customers. If you have any questions or need advice, do not hesitate, our team is at your disposal.
See you soon,
The Reverdy Team
We are sorry to hear that the delivery of your package did not go as planned and we apologize for this inconvenience.
We had indeed taken into account your request to change the name for the delivery, which had been made to allow you to pick up the package yourself.
However, the phone number had not been modified and remained the one provided when placing the order.
Please know that we are resolutely focused on the quality of our products and service to our customers. If you have any questions or need advice, do not hesitate, our team is at your disposal.
See you soon,
The Reverdy Team
L
Rating: 4 out of 5
Super product, fast shipping and compliant. I only regret the price increase
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L
Rating: 4 out of 5
the product is without problem; just a mix-up of my name and the relay point store which means the manager could not validate my order pickup nor be paid... luckily she knows me well and accepted the package from the delivery person
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Response from Reverdy
Hello Laura, thank you for your feedback.
We are sorry to hear that the pickup of your package did not go as planned. We apologize for this inconvenience.
When you encounter any issues related to a delivery, do not hesitate to contact us directly, so that we can assist you as quickly as possible.
You can reach us at 02 33 91 35 60 (then press #2) or write to us at [email protected].
See you soon,
The Reverdy team
We are sorry to hear that the pickup of your package did not go as planned. We apologize for this inconvenience.
When you encounter any issues related to a delivery, do not hesitate to contact us directly, so that we can assist you as quickly as possible.
You can reach us at 02 33 91 35 60 (then press #2) or write to us at [email protected].
See you soon,
The Reverdy team
J
Rating: 4 out of 5
It's a shame that the deadline for submissions also includes a deadline time.... (6:40 AM in my case...) in principle, it's the date of the day until midnight.... A bit annoyed about this... Otherwise, very fast delivery and well-packaged products.
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Response from Reverdy
Hello Jean, thank you for your feedback.
Your loyalty points are valid for 365 days from your last order. The expiration date and time of your points are indicated in the communication we send you before they expire.
For any questions regarding your points balance or their validity date, our team is of course at your disposal. If a similar situation arises in the future, do not hesitate to contact us so that we can assist you!
See you very soon,
The Reverdy team
Your loyalty points are valid for 365 days from your last order. The expiration date and time of your points are indicated in the communication we send you before they expire.
For any questions regarding your points balance or their validity date, our team is of course at your disposal. If a similar situation arises in the future, do not hesitate to contact us so that we can assist you!
See you very soon,
The Reverdy team
A
Rating: 4 out of 5
Good product well accepted by the horses.
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J
Rating: 4 out of 5
Hello, ease and speed of delivery. Just not super clear I made a mistake I took the vitamins in large tablets instead of the small ones to mix in food
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Response from Reverdy
Hello Jean-François, thank you for your feedback!
Our Mineral Oligovit CMV is available in two formats:
- The 'classic' format which comes in the form of small granules to be mixed.
- The 'EASY DOSE' format, which is in the form of large granules, like a candy.
To differentiate these two formats, you can refer to the photos provided on each product page. The mention EASY DOSE is also visible on each page concerning the 'candy' format.
We remain available if you have any questions!
The Reverdy team
Our Mineral Oligovit CMV is available in two formats:
- The 'classic' format which comes in the form of small granules to be mixed.
- The 'EASY DOSE' format, which is in the form of large granules, like a candy.
To differentiate these two formats, you can refer to the photos provided on each product page. The mention EASY DOSE is also visible on each page concerning the 'candy' format.
We remain available if you have any questions!
The Reverdy team
M
Rating: 4 out of 5
Good products
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S
Rating: 4 out of 5
Fast and careful delivery. As for the effects of the products, we will see in the long term. My horse takes it without difficulty in his ration.
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E
Rating: 4 out of 5
Great tips before ordering Delivery on time. Too bad the measuring cup is not provided
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S
Rating: 4 out of 5
Everything is perfect except for the fact that you are told during the appointment for delivery that you will receive a text message specifying a 2-hour delivery slot on the day, but this text message was never sent and the delivery person therefore came in my absence.
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Response from Reverdy
Hello Samantha,
Thank you for your feedback, and we apologize for the difficulties encountered with the carrier, which are completely independent of our will.
When you encounter a problem during the delivery of your order, do not hesitate to contact our Customer Service immediately so that we can assist you as effectively as possible.
If you have any questions, please feel free to reach out to us. Our team remains 100% mobilized and at your service!
See you soon,
The Reverdy team
Thank you for your feedback, and we apologize for the difficulties encountered with the carrier, which are completely independent of our will.
When you encounter a problem during the delivery of your order, do not hesitate to contact our Customer Service immediately so that we can assist you as effectively as possible.
If you have any questions, please feel free to reach out to us. Our team remains 100% mobilized and at your service!
See you soon,
The Reverdy team
A
Rating: 4 out of 5
Good
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L
Rating: 4 out of 5
good products but the price remains a drawback.
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O
Rating: 4 out of 5
Hello, This is a restock, the previous one works very well so I hope it will continue. Product that suits my horse well.
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S
Rating: 4 out of 5
Satisfied with the quality of the products, only downside is the change in packaging of immune which no longer exists in 4kg
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M
Rating: 4 out of 5
Easy to find what you need on the website. Your order is quickly placed.
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J
Rating: 4 out of 5
Delivery costs a bit expensive
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Response from Reverdy
Hello Jean-Denis, thank you for your feedback.
When you order supplements (packages <20kg) on our website, you have the option to choose the carrier as well as the delivery method (to a pickup point or at home), according to your preferences and the associated rate. And if you are interested, know that shipping costs are free for purchases over €65 excluding tax (excluding food, correctors, and Reverdy fibers, for which shipping costs are included in the price).
Do not hesitate to get back to us if you have any other questions, our team is ready to help you.
See you soon,
The Reverdy team
When you order supplements (packages <20kg) on our website, you have the option to choose the carrier as well as the delivery method (to a pickup point or at home), according to your preferences and the associated rate. And if you are interested, know that shipping costs are free for purchases over €65 excluding tax (excluding food, correctors, and Reverdy fibers, for which shipping costs are included in the price).
Do not hesitate to get back to us if you have any other questions, our team is ready to help you.
See you soon,
The Reverdy team
F
Rating: 4 out of 5
Product and purchase procedure ok Delivery with GLS unsatisfactory
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Response from Reverdy
Hello Florentine, thank you for your feedback.
To better understand the situation, could you please specify the inconveniences encountered during the delivery?
We remain at your disposal. You can contact us at 02 33 91 35 60 (then press #2) or write to us at [email protected].
Have a nice day,
The Reverdy team
To better understand the situation, could you please specify the inconveniences encountered during the delivery?
We remain at your disposal. You can contact us at 02 33 91 35 60 (then press #2) or write to us at [email protected].
Have a nice day,
The Reverdy team
C
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
Fijne website. Product is helemaal top.
O
Rating: 4 out of 5
Everything went well, fast delivery.
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D
Rating: 4 out of 5
Very good quality food but delivery times are too long. We are changing suppliers
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Response from Reverdy
Hello Steven, thank you for your feedback.
In order to better understand the situation, could you please specify the inconveniences encountered during the delivery?
We confirm that your order was delivered in accordance with our standard delivery conditions of 10 working days for carrier deliveries.
If, however, the delivery times do not meet your expectations, we invite you to visit one of our retailers near you. You can consult the list of sales points distributing our products via the following link: https://www.reverdy.fr/fr/trouver-un-magasin
We remain at your disposal to find a solution to the situation encountered. You can contact us at 02 33 91 35 60 (then press #2) or write to us at [email protected].
Have a nice day,
The Reverdy team
In order to better understand the situation, could you please specify the inconveniences encountered during the delivery?
We confirm that your order was delivered in accordance with our standard delivery conditions of 10 working days for carrier deliveries.
If, however, the delivery times do not meet your expectations, we invite you to visit one of our retailers near you. You can consult the list of sales points distributing our products via the following link: https://www.reverdy.fr/fr/trouver-un-magasin
We remain at your disposal to find a solution to the situation encountered. You can contact us at 02 33 91 35 60 (then press #2) or write to us at [email protected].
Have a nice day,
The Reverdy team
B
Rating: 4 out of 5
Very satisfied with the CMV but the site is not easy to understand. I wanted to order a product in the form of a "candy" and I only received small granules.
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Response from Reverdy
Hello Béatrice, thank you for your feedback!
Our Mineral CMV Oligovit is available in two formats:
- The 'classic' format which comes in the form of small mixed granules.
- The 'EASY DOSE' format, which is in the form of large granules, like a candy.
To select the 'candy' format, you can refer to the mention 'EASY DOSE' visible on each product page of the website.
We remain available if you have any questions!
The Reverdy team
Our Mineral CMV Oligovit is available in two formats:
- The 'classic' format which comes in the form of small mixed granules.
- The 'EASY DOSE' format, which is in the form of large granules, like a candy.
To select the 'candy' format, you can refer to the mention 'EASY DOSE' visible on each product page of the website.
We remain available if you have any questions!
The Reverdy team
K
Rating: 4 out of 5
Products of very good quality. Fast and careful shipping. However, the "loyalty" program is disappointing and not very advantageous, especially considering the price of the products. Some discount codes regularly offered would be welcome.
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Response from Reverdy
Hello Karine, thank you for your feedback.
With our loyalty program, for each order of nutritional supplements, food, correctors, CMV, and natural products, you accumulate a certain amount of credit. This is calculated based on the total amount of your cart.
These points are available for 1 year, and you can use them whenever you want on your next supplement order.
You will find the details of the loyalty program on the page: https://www.reverdy.fr/fr/programme-de-fidelite
In addition, offers are available at certain times of the year. To not miss anything, feel free to subscribe to our newsletter and follow us on social media.
We remain available if you need any information!
The Reverdy team
With our loyalty program, for each order of nutritional supplements, food, correctors, CMV, and natural products, you accumulate a certain amount of credit. This is calculated based on the total amount of your cart.
These points are available for 1 year, and you can use them whenever you want on your next supplement order.
You will find the details of the loyalty program on the page: https://www.reverdy.fr/fr/programme-de-fidelite
In addition, offers are available at certain times of the year. To not miss anything, feel free to subscribe to our newsletter and follow us on social media.
We remain available if you need any information!
The Reverdy team
J
Rating: 4 out of 5
Fast shipping, product conforms to the description
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F
Rating: 4 out of 5
ok
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C
Rating: 4 out of 5
Quality product, and very satisfactory service. A small downside for the choice of carrier.
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P
Rating: 4 out of 5
Always very satisfied with the deliveries except that with the delivery person in Belgium, I have to send my order to my mother-in-law because he doesn't come to my house.
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Response from Reverdy
Hello Patricia,
Thank you for your feedback, we have taken your message into account.
When you order supplements (packages <20kg) on our website, please note that you have the option to choose the carrier as well as the delivery method (pickup point or home delivery).
Thus, you have the direct option to choose your carrier at the time of placing your order!
Feel free to get back to us if you have any other questions. Our team is here to listen to you!
See you soon,
The Reverdy team
Thank you for your feedback, we have taken your message into account.
When you order supplements (packages <20kg) on our website, please note that you have the option to choose the carrier as well as the delivery method (pickup point or home delivery).
Thus, you have the direct option to choose your carrier at the time of placing your order!
Feel free to get back to us if you have any other questions. Our team is here to listen to you!
See you soon,
The Reverdy team
C
Rating: 4 out of 5
Very good quality products, fast delivery. Small downside: all the supplements emit a very unpleasant smell
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Response from Reverdy
Hello Céline, thank you for your feedback.
The smell is related to the active ingredients that make up the Mineral Oligovit EASY DOSE CMV, vitamins, and trace elements. We have added an apple flavor to 'mask' this smell as much as possible, thus facilitating the intake of the CMV by the horses.
If you have any questions or need more personalized advice, do not hesitate to reach out to us!
See you soon,
The Reverdy team
The smell is related to the active ingredients that make up the Mineral Oligovit EASY DOSE CMV, vitamins, and trace elements. We have added an apple flavor to 'mask' this smell as much as possible, thus facilitating the intake of the CMV by the horses.
If you have any questions or need more personalized advice, do not hesitate to reach out to us!
See you soon,
The Reverdy team
A
Rating: 4 out of 5
Fast delivery good product
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M
Rating: 4 out of 5
happy with the purchased products
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A
Rating: 4 out of 5
Too bad I couldn't get my invoice with my VAT number... Great product and well delivered
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Response from Reverdy
Hello Anouchka, and thank you for your feedback.
We have taken your message into account and we are sorry for the inconvenience caused.
Unfortunately, when we received the request to add your VAT number, the invoice had already been issued and was not modifiable.
We have made the necessary arrangements for your VAT number to appear on your future invoices.
We remain at your disposal for any other questions!
See you soon,
The Reverdy team
We have taken your message into account and we are sorry for the inconvenience caused.
Unfortunately, when we received the request to add your VAT number, the invoice had already been issued and was not modifiable.
We have made the necessary arrangements for your VAT number to appear on your future invoices.
We remain at your disposal for any other questions!
See you soon,
The Reverdy team
N
Rating: 4 out of 5
I gave the vouchers to the pony club. They were delighted and the horses and ponies love them.
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G
Rating: 4 out of 5
Nothing to report
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M
Rating: 4 out of 5
No problem! Products and shipping are top-notch!
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K
Rating: 4 out of 5
Very well delivered and quality products
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L
Rating: 4 out of 5
Quality food, transport ok, a bit pricey though when you have a breeding with quite a few horses.
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