English 
D
Rating: 5 out of 5
goods as described, fast delivery, fair price
Customer reviews of rhumattitude.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 977 published reviews
Summary of reviews
The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersP
Rating: 5 out of 5
Top
S
Rating: 5 out of 5
Impeccable delivery, very careful
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R
Rating: 5 out of 5
Speed and seriousness as usual, Top!
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J
Rating: 5 out of 5
Top communication, problem solved as quickly as possible and never disappointed with the orders.
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G
Rating: 5 out of 5
Very satisfied
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J
Rating: 4 out of 5
Speed, seriousness, and competitive prices are the hallmarks of this company. Congratulations once again.
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J
Rating: 5 out of 5
Despite a delivery hassle, the customer service was top-notch and frequently contacted me for follow-up. Thank you!
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F
Rating: 2 out of 5
very long shipping delays, supposedly due to a move. I suppose this was planned so the announced delays should have taken that into account. Then no follow-up received from UPS. My package almost left before I was informed of its presence at the relay. a first failed experience.
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Response from rhumattitude.com
The move was indeed announced for orders placed between June 2 and June 5. Orders from Friday, June 6 (including yours) should have shipped by Monday. However, we encountered difficulties greater than anticipated, so some orders were delayed and we are truly sorry for that. You were also entitled to a voucher, you just needed to indicate the proper receipt of your package. We have just sent it to you. Finally, regarding UPS, we have changed carriers and adjustments are still ongoing to ensure that customers are better alerted. All of this is well below our usual services, which are returning to normal.
The Rhum Attitude team
The Rhum Attitude team
P
Rating: 3 out of 5
I sent you an email with photos of the damaged cork; Since it was for a gift, I am a bit disappointed
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Response from rhumattitude.com
Hello,
Photo well received. This is a manufacturer's defect that is impossible to identify before shipping. We have made a commercial proposal by email, do not hesitate to respond.
Best regards,
the Rhum Attitude team
Photo well received. This is a manufacturer's defect that is impossible to identify before shipping. We have made a commercial proposal by email, do not hesitate to respond.
Best regards,
the Rhum Attitude team
G
Rating: 5 out of 5
Several orders, never any issues, even during the stock relocation. Impeccable customer service.
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M
Rating: 1 out of 5
The order took a very long time to be shipped due to their warehouse relocation. They said to send an email to receive a small commercial gesture, but I never received anything...
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Response from rhumattitude.com
Hello,
Thank you for your patience. We completely understand your comment and we are sorry for these exceptional delays. In our email regarding the commercial gesture, we had specified that you needed to send us an email indicating the proper receipt of the package to trigger the commercial gesture. We have just sent it to you by email and the gift card is valid indefinitely on our site.
The Rhum Attitude team
Thank you for your patience. We completely understand your comment and we are sorry for these exceptional delays. In our email regarding the commercial gesture, we had specified that you needed to send us an email indicating the proper receipt of the package to trigger the commercial gesture. We have just sent it to you by email and the gift card is valid indefinitely on our site.
The Rhum Attitude team
F
Rating: 5 out of 5
Very good.
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C
Rating: 5 out of 5
Great concept! Responsive customer service! Perfect
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G
Rating: 5 out of 5
Everything is in accordance
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J
Rating: 5 out of 5
thank you so much for the shochu! such nice bottles, great customer service. i will be ordering again!
M
Rating: 5 out of 5
Great service highly recommend
A
Rating: 5 out of 5
Conforming products (and tasty ;-)) delivered quickly!
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F
Rating: 5 out of 5
Reactive and super pros
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E
Rating: 5 out of 5
Easy way to get exclusive rums!
D
Rating: 5 out of 5
Very responsive customer service. Never disappointed with the products and always full of discoveries.
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A
Rating: 1 out of 5
The delivery took an enormous amount of time to arrive, so 2 weeks after shipping. Gift for Father's Day arrived with a week delay! Moreover, packaging with a message was planned and nothing at all!
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Response from rhumattitude.com
Hello,
Yes, you are absolutely right. This degraded service is linked to the relocation of our warehouse. We did everything to avoid delays but we encountered unforeseen issues. On the other hand, the information about gift packages and messages in our logistics tool was not properly communicated. This is part of the "failures" related to this difficult change and we are truly sorry it does not meet the usual service level. As compensation, we have sent you a gift card valid indefinitely on our site.
Yes, you are absolutely right. This degraded service is linked to the relocation of our warehouse. We did everything to avoid delays but we encountered unforeseen issues. On the other hand, the information about gift packages and messages in our logistics tool was not properly communicated. This is part of the "failures" related to this difficult change and we are truly sorry it does not meet the usual service level. As compensation, we have sent you a gift card valid indefinitely on our site.
S
Rating: 5 out of 5
Excellent rum
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E
Rating: 5 out of 5
Very appreciated by my son-in-law
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P
Rating: 5 out of 5
Quality customer service. Good experience for this first order. I recommend!
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L
Rating: 5 out of 5
top!
B
Rating: 4 out of 5
Everything went well. Quality rum. Not always at the best price unfortunately...
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M
Rating: 5 out of 5
Bottle of rum given to my husband who appreciates it immensely. Having the fear of not receiving the package on time, the customer service was very responsive. It's perfect as usual.
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L
Rating: 1 out of 5
Bad experience I will no longer recommend this site
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Response from rhumattitude.com
Hello,
The degraded service for certain orders is linked to the recent relocation of our warehouse. We did everything to avoid delays but we encountered unforeseen issues. On the other hand, the information about gift packages and messages in our logistics tool was not properly communicated. This is part of the "failures" related to this difficult change and we are truly sorry it does not meet the usual service level. Everything has gradually returned to normal.
The Rhum Attitude team
The degraded service for certain orders is linked to the recent relocation of our warehouse. We did everything to avoid delays but we encountered unforeseen issues. On the other hand, the information about gift packages and messages in our logistics tool was not properly communicated. This is part of the "failures" related to this difficult change and we are truly sorry it does not meet the usual service level. Everything has gradually returned to normal.
The Rhum Attitude team
P
Rating: 5 out of 5
Package conforms to the order, thank you.
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S
Rating: 5 out of 5
-
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M
Rating: 5 out of 5
Top-notch after-sales service
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J
Rating: 5 out of 5
On the recommendation of a friend who enjoyed it, I ordered and... an explosion of flavors! I will renew my purchase.
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G
Rating: 5 out of 5
Fast delivery, too bad there are stock shortages in the products.
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F
Rating: 5 out of 5
Good team and very good products.
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P
Rating: 5 out of 5
Perfect service
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J
Rating: 5 out of 5
Always satisfied with your products and the speed of shipping. THANK YOU!
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S
Rating: 5 out of 5
Very happy with my purchase. My gift was very well received
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V
Rating: 5 out of 5
Very good Fast and quality delivery !!!
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R
Rating: 5 out of 5
Réception rapide, produit conforme.