English 
A
Rating: 4 out of 5
Good performance
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Customer reviews of rhumattitude.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 977 published reviews
Summary of reviews
The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Reviews 1, 2, 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Very good impression! Beautiful website, impeccable delivery. However, don't forget that the packaging box of the bottle is essential for collectors like me. I hope we will have the opportunity to do business together in the future, but I will then need more products from this brand that I collect.
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H
Rating: 4 out of 5
This was my second order on Rhum Attitude. The quality of the products seems impeccable, the descriptions of the products are generally of good quality, and the delivery went well. However, during my second order, the item offered as a "gift" was unfortunately missing.
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A
Rating: 4 out of 5
Compliant
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L
Rating: 4 out of 5
I was satisfied with the speed of delivery, however the way the bottle was packaged caused deformation of the box, as well as partial damage and damaged corners. Given that this is a collector's item, the packaging should be better designed to minimize any degradation.
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M
Rating: 4 out of 5
Good customer service overall. The bottle arrived with some damage to the label and seal, which was disappointing, especially for a premium product. However, after contacting them, they handled the complaint politely and offered a partial refund, which I appreciated. A positive experience in the end.
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E
Rating: 3 out of 5
Somewhat dissatisfied, there were missing samples and the order arrived two weeks after the order, I had to postpone a tasting. I really like your site but it's been a long time since I've had an order without issues.
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Response from rhumattitude.com
Thank you for your comment and your perseverance. We fully understand your remarks. However, we have indeed improved things and now have very few preparation errors (maybe one or two a month at most, and practically never any breakage...). On the transport side, it's generally quite good too, but on that side, we have less control to improve things, once we have eliminated the less good carriers. We strive to continuously improve our methods to avoid errors and we hope that the next order will be perfect.
K
Rating: 4 out of 5
Should be easier to change language to English. Maybe an icon on the top of the website? Only used the website on mobile phone, maybe it works better on computer. Ordered from Norwegian.
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O
Rating: 3 out of 5
Mixed review, package received with 1 broken bottle.
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Response from rhumattitude.com
Hello, you are right we do not individually protect these empty bottles, as it would be very expensive and we would have to significantly raise the price. Most of the time they arrive in perfect condition. Sometimes there may be one or two broken bottles, in which case do not hesitate to contact us, we will refund you + a commercial gesture, or we will send you the broken bottles if needed.
D
Rating: 4 out of 5
Order handling and delivery very fast! It was for a birthday gift, when I opened the bottle, the gilding at the cork came off, it disappointed me a bit. So my bottle is less pretty and looks a bit cheap... however, the rum is excellent! And that's ultimately the most important.
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G
Rating: 4 out of 5
Everything very well
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L
Rating: 3 out of 5
Pretty bottles. Very nice gift sets with interesting explanations. I was delighted with the gift I gave. However, even after changing the address and the name of the recipient after receiving the first package, I received the next 2 packages.
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Response from rhumattitude.com
Thank you for your very helpful comment.
To change the address, you need to contact us; you cannot change it yourself.
You are right, it was poorly indicated on the site; we have just added clearer explanations.
To change the address, you need to contact us; you cannot change it yourself.
You are right, it was poorly indicated on the site; we have just added clearer explanations.
L
Rating: 1 out of 5
A very unpleasant customer service that hides behind the terms and conditions and responds in a borderline aggressive tone. Personally, first and last experience. Package not received and I'm blamed for not sending a certificate quickly enough. Very unpleasant staff. Too bad we can't give 0 stars because I wouldn't give any stars.
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Response from rhumattitude.com
Thank you for your comment.
We understand your frustration but here are 2 points to nuance your remarks:
1) Despite our reminders, it took you nearly 2 weeks to send us the required sworn statement to contest a delivery. However, if we take too long to compile the file, the carriers do not reimburse.
2) Despite this, we still fought to obtain a favorable outcome and we fully reimbursed you.
We understand your frustration but here are 2 points to nuance your remarks:
1) Despite our reminders, it took you nearly 2 weeks to send us the required sworn statement to contest a delivery. However, if we take too long to compile the file, the carriers do not reimburse.
2) Despite this, we still fought to obtain a favorable outcome and we fully reimbursed you.
J
Rating: 1 out of 5
I ordered the favorite tje kann 2023, I received the 2024. Yet it was in stock.
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Response from rhumattitude.com
Hello,
Indeed it is a preparation error. Following this error, you called us and in agreement with you, we gave you a discount.
Indeed it is a preparation error. Following this error, you called us and in agreement with you, we gave you a discount.
P
Rating: 4 out of 5
Some pricing efforts would be appreciated
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S
Rating: 3 out of 5
I give 3 stars because for a purchase of 240 euros for 2 bottles not even free delivery...
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Response from rhumattitude.com
Hello, our warehouse being in France, only deliveries to France benefit from free delivery from 140 euros. For Belgium as for all other countries there is a significant discount on shipping costs from 140 euros. The inflation known in recent years on transport costs does not allow us to deliver for free outside of France.
P
Rating: 4 out of 5
Despite an error in the order, a solution and compensation were quickly offered to me.
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E
Rating: 3 out of 5
The book was simply wrapped in a cardboard box, without plastic film. During delivery, it was raining a lot and the pages of the book were slightly warped due to humidity. Fortunately, there was no significant damage, but for a book that costs about 150 euros, I expect better protection during shipping.
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Response from rhumattitude.com
Hello,
We are sorry for this bad experience.
Don't hesitate to contact customer service in these cases we can exchange the book or give you a discount.
Moreover, we take note to put plastic film for the next times, packages are not supposed to get wet but your experience shows that it can happen.
We are sorry for this bad experience.
Don't hesitate to contact customer service in these cases we can exchange the book or give you a discount.
Moreover, we take note to put plastic film for the next times, packages are not supposed to get wet but your experience shows that it can happen.
T
Rating: 4 out of 5
Order received as expected
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J
Rating: 3 out of 5
Good information regarding the order follow-up. Packaging with protection. But...... The cap of one of the ordered bottles was poorly tightened and part of the bottle (about 20cl) dripped into the box. Hence a score of only 3.
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Response from rhumattitude.com
Hello,
Do not hesitate to contact customer service when this happens, we can for example exchange the defective bottle, or give you a discount corresponding at least to the observed loss. In 100% of cases we find a satisfactory arrangement for our customers.
Do not hesitate to contact customer service when this happens, we can for example exchange the defective bottle, or give you a discount corresponding at least to the observed loss. In 100% of cases we find a satisfactory arrangement for our customers.
J
Rating: 4 out of 5
one of the bottles leaked
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J
Rating: 1 out of 5
Disappointed, because it was not specified that there was no label on the samples. I ordered 4 Hennessy samples, so I expected to receive samples like the one in the photo. Except that I received samples with a white label, marked samples.
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Response from rhumattitude.com
Hello. I understand your disappointment. You ordered samples and not miniatures. They are meant for tasting and not for collecting. Everything is clearly explained when you take a sample and go to your cart.
"One or more samples are in your cart.
These are not miniatures: their only purpose is to let you taste the nectars they contain.
Learn more Hide this message"
When you click on "Learn more" you have the photos and the details.
Moreover, why not contact us when it's like that? We can do an exchange with real miniatures that we have as well: https://www.rhumattitude.com/cave/hennessy-vs-en-mignonnette-de-5-cl/
"One or more samples are in your cart.
These are not miniatures: their only purpose is to let you taste the nectars they contain.
Learn more Hide this message"
When you click on "Learn more" you have the photos and the details.
Moreover, why not contact us when it's like that? We can do an exchange with real miniatures that we have as well: https://www.rhumattitude.com/cave/hennessy-vs-en-mignonnette-de-5-cl/
F
Rating: 3 out of 5
I received my order well but why did I receive an empty box and no samples?
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B
Rating: 4 out of 5
Very satisfied, the price is much lower
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M
Rating: 4 out of 5
Very good
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N
Rating: 4 out of 5
Site offers a wide range of rum but the filters are not always effective which sometimes makes the search a bit complicated.
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Y
Rating: 1 out of 5
Error
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Response from rhumattitude.com
Hello,
Following this error we had indeed found together an appropriate response to the problem.
Following this error we had indeed found together an appropriate response to the problem.
C
Rating: 4 out of 5
The bottles are not easy to remove
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A
Rating: 4 out of 5
Order was double-checked, prepared, shipped without damage: we like. The 2 flavored rums arrived well packaged, perfectly labeled, without leaks, without radar delays. In terms of flavors? It sings like a well-turned stock: no excess alcohol that stings, no aromatic break, just the right balance. Clearly, quality validated. The site does the job, the delivery follows, and I recommend. On the next arrival, I will reorder. Keep up this energy, it's a pleasure.
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X
Rating: 4 out of 5
Delivery is still charged beyond 200 euros
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Response from rhumattitude.com
Hello, for Belgium the fees are reduced beyond 140 euros. It is for France that they are free. It is clearly stated everywhere on the site.
C
Rating: 4 out of 5
Chronopost did not deliver the package to the specified address, and delivered it much further away.
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P
Rating: 4 out of 5
very fast delivery well done
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G
Rating: 4 out of 5
Fast and careful shipping. The only downside is that the black rum bottle was sent without its box. I still recommend it.
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P
Rating: 1 out of 5
My order was not taken into account despite a debit on the account
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Response from rhumattitude.com
Hello,
Yes, it was a bug but when you reported it, we immediately sent you the package. Did you receive it well?
Bugs happen on all sites, even the best ones. We are constantly working to improve our site.
Thank you for your understanding.
The Rhum Attitude team
Yes, it was a bug but when you reported it, we immediately sent you the package. Did you receive it well?
Bugs happen on all sites, even the best ones. We are constantly working to improve our site.
Thank you for your understanding.
The Rhum Attitude team
P
Rating: 4 out of 5
Super well packaged parcel and your site is full of beautiful discoveries and gems. Best regards, Patrick
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S
Rating: 4 out of 5
Excellent service (very wide choice - including samples, ease of ordering, speed of delivery), however the delivery by UPS is not up to par: the pickup points can be too far away, and home delivery forces you to stay there for half a day or more (delay of more than 2 hours). Their tracking system is not reliable (package delivered while it was still reported in the warehouse). In short, Rhum Attitude: 5* - UPS: 2*
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E
Rating: 1 out of 5
I was expecting to receive original Don Papa bottles like the 75cl one, but here I got a plastic bottle with a label stuck on it, too expensive for what it is. A real disappointment.
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Response from rhumattitude.com
Thank you again for your order.
Regarding the samples, they are not miniatures.
Everything is explained when you add one to your cart.
There is also a recap button in your cart.
Click on "learn more" and everything is explained: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/
The purpose of these samples is only to taste because the corresponding miniatures simply do not exist.
We sent you a commercial proposal by email on August 3rd to address this legitimate disappointment if you hadn't seen all of this. Don't hesitate to reply to us.
The Rhum Attitude team
Regarding the samples, they are not miniatures.
Everything is explained when you add one to your cart.
There is also a recap button in your cart.
Click on "learn more" and everything is explained: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/
The purpose of these samples is only to taste because the corresponding miniatures simply do not exist.
We sent you a commercial proposal by email on August 3rd to address this legitimate disappointment if you hadn't seen all of this. Don't hesitate to reply to us.
The Rhum Attitude team
A
Rating: 1 out of 5
I was supposed to receive a sample chosen during the order. Nothing in the delivery
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Response from rhumattitude.com
It is possible that the option you chose was mistakenly modified during a change in pricing tier, for example.
Following your completely legitimate feedback, we sent you an email to make a commercial proposal to which you responded positively.
The Rhum Attitude team
Following your completely legitimate feedback, we sent you an email to make a commercial proposal to which you responded positively.
The Rhum Attitude team
E
Rating: 3 out of 5
Order: Emperor finish Pope Clement. The box was marked with dusty fingerprints (embarrassing for a gift!) and catastrophic delivery from UPS (not Rhum Attitude's fault). This is the first time this has happened…
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Response from rhumattitude.com
Hello,
Thank you for your feedback and your order.
Regarding UPS, we are working with them to resolve these known issues.
Regarding the fingerprints, the preparation team is made aware to first not add to them, and also to identify and remove them as best as possible when they occur. Despite all our precautions, it happens that some escape our vigilance.
In any case, I have sent you a voucher of 4 euros valid indefinitely.
Best regards,
Olivier from the Rhum Attitude team
Thank you for your feedback and your order.
Regarding UPS, we are working with them to resolve these known issues.
Regarding the fingerprints, the preparation team is made aware to first not add to them, and also to identify and remove them as best as possible when they occur. Despite all our precautions, it happens that some escape our vigilance.
In any case, I have sent you a voucher of 4 euros valid indefinitely.
Best regards,
Olivier from the Rhum Attitude team
R
Rating: 4 out of 5
Quality of rum excellent, a lot of choices, very attractive prices. I removed 1 star because of the package pickup at the UPS relay, package arrived in 3 days at the relay perfect, but no reception of the code ???? I had to call UPS not very friendly, total 4 days for this code thank you UPS. (some people are useless).....
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Response from rhumattitude.com
Hello, I am sorry for this incident.
We have just sent you a voucher of 5 euros valid indefinitely.
The Rhum Attitude team
We have just sent you a voucher of 5 euros valid indefinitely.
The Rhum Attitude team