The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Hello, sorry about the leaking bottle, we have informed the producer manys times now.
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Clément D.
Rating: 4 out of 5
Always good advice and a wide choice for new discoveries.
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Response from rhumattitude.com
Thank you for your review.
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SABRINA
Rating: 4 out of 5
Very good. Varied rums. Very interesting descriptive sheets.
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Response from rhumattitude.com
Thank you for your review.
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Jean C.
Rating: 2 out of 5
Bottle opened in the package, more than half lost due to excessive purchase
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Response from rhumattitude.com
Thank you for your order and your review. Following this incident which was due to a manufacturing defect from the brand and which you reported to us upon receipt of the package, we offered you either to replace the bottle or to provide you with compensation. You preferred the second option which we then implemented immediately. The Rhum Attitude team
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Julien T.
Rating: 3 out of 5
The ordering process is not very smooth. Rum arrived with a broken cork upon opening, making this action very delicate and requiring a replacement of the cork.
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Response from rhumattitude.com
Thank you for your order and for your review. Following this, we sent you an email to ask you to specify what you did not like about the ordering process (so we can prioritize improvements), and to offer you compensation for the broken cork. Please feel free to respond. Furthermore, when there is any incident, we invite you to contact us so that we can either fix the problem when possible or provide compensation. The Rhum Attitude team.
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MEYER
Rating: 2 out of 5
A whole week to obtain a simple bottle of rum deliverable according to the site in '48/72h', order placed on Friday evening, parcel prepared and transport slip issued on Monday (according to the carrier!), but the parcel was only handed over to the carrier ON WEDNESDAY AFTERNOON! As a result, delivery at the last minute on Friday afternoon. This bottle was ordered for a birthday, and it was very close to not arriving on time. During this time, no explanation about a possible delay. I am therefore extremely disappointed by the negligence of this shop that does not consider it necessary to send a parcel THAT IS READY, and I do not intend to place any further orders.
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Response from rhumattitude.com
Thank you for your review. The parcel was indeed sent on Monday for an order placed on Friday evening, which is in accordance with what is indicated on our site. The information on the Mondial Relay site is often updated with delays. Furthermore, on our site for Mondial Relay, we do not indicate '48/72h' but rather 'Delivered in 4 working days* for an order placed before 1:00 PM between Monday and Friday, 5 days otherwise (*Saturday, Sunday, and public holidays are not working days)'. Since you placed the order on Friday after 1:00 PM, if we count 5 working days, it is indeed the following Friday, the date on which you received your parcel. If you want it to go faster, it is better to choose colissimo (3 days) or even chronopost (J+1). Mondial Relay is cheap but quite slow, whether for a bottle of rum or anything else. The Rhum Attitude team.
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Didier L.
Rating: 4 out of 5
10: Comprehensive site. I found rums from my collection. Package well prepared and secured. I won't hesitate to consult again. Thank you.
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Response from rhumattitude.com
11: Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
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Christophe S.
Rating: 3 out of 5
12: Unfortunately, there was a sealing issue with one bottle. This is the second time. Otherwise, despite the description, it's hard to get an idea of the typology. An indication of the aromatic palette (sweet, sugary, dry, etc., a bit like wines) would be a plus.
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Response from rhumattitude.com
13: Thank you for your feedback. Indeed, we have had some sealing issues with the samples recently. We have identified the source and corrected the problem, but it is possible that a few bottles slip through our checks. In this case, please do not hesitate to contact us as soon as you receive the package so that we can send you a new bottle if the loss is significant, or give you a discount if the loss is minor. Following our phone conversation, we have sent you the agreed commercial discount. See you soon on our site! The Rhum Attitude team.
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Marie
Rating: 4 out of 5
20: Disappointed by the size of the bottles.
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Response from rhumattitude.com
21: Thank you for your feedback. Following our phone conversation, you understood that it was 4*5 centiliters (so 20 cl in total) for the box of the month. We take note of the impression of low quantity and will indeed try to put a reference point in our photos so that we understand the size of the box, knowing that the advantage of its
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VERCOUSTRE
Rating: 3 out of 5
Exceptional choice Not very customer-friendly for after-sales service. I had a problem with the delivery. Rhum Attitude leaves you to handle it. I eventually retrieved my last package...10 days after the first one.
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Response from rhumattitude.com
Thank you for your order and your feedback. When there is a delay, we intervene. We do not leave customers to handle it alone. After discussing with you, we understood what happened: you sent a screenshot without comment directly to a member of Rhum Attitude who did not understand it was a customer complaint. If you had written a few words like 'hello I have a problem with my order' he would have likely understood and forwarded it to customer service. You need to contact customer service in one of these 4 ways (it's written all over the site): 01 75 51 46 19 or [email protected] or [email protected], or by using the chat box at the bottom of the site. We still sent you a proposal for a commercial gesture, feel free to respond. The Rhum Attitude team
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Pascal
Rating: 4 out of 5
Very good site, very reasonable prices on the majority of products except when they become rarer, the price tends to increase significantly.
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Response from rhumattitude.com
Thank you for your feedback.
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Monsieur S.
Rating: 4 out of 5
Very good. Delivery could be faster.
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Response from rhumattitude.com
Thank you for your feedback. You ordered in the morning and were delivered the next morning. It is impossible to do better without using expensive express carriers for our customers.
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LN
Rating: 4 out of 5
Serious. Fast delivery and suitable product although a bit expensive.
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Response from rhumattitude.com
Thank you for your feedback.
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Afonso
Rating: 4 out of 5
Very good discovery of rum that I would never have planned to buy. Great moments of conviviality with my friends during these tastings. However, it is a shame to present them in plastic bottles, especially since the caps have leaked twice.
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Response from rhumattitude.com
Thank you for your feedback, it is clearly stated when the samples are in PET or glass. We will soon change suppliers to avoid leakage problems.
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Christophe S.
Rating: 4 out of 5
The possibility of testing many rums thanks to the samples is very interesting. However, there is a lack of advice and some basic elements on all the differences and particularities of rum styles.
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Response from rhumattitude.com
Thank you for your feedback, everything is explained in detail on our blog: https://www.rhumattitude.com/blog/category/encyclopedie-du-rhum/
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Franck G.
Rating: 4 out of 5
The pickup point is closed, Rhum Attitude reacted very quickly and a new package arrived at another pickup point. Satisfied.
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Response from rhumattitude.com
When you have a problem with the carrier, do not hesitate to contact us. We sent you a message and we will call you tomorrow morning to find a solution with you. The Rhum Attitude team.
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Emanuela Z.
Rating: 4 out of 5
Good service.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
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Sophie B.
Rating: 1 out of 5
I contacted customer service to report a bug in the billing and shipping addresses before the delivery was made. Unfortunately, nothing changed and I couldn't retrieve my package and had to redirect it at my own expense to another address. Additionally, there was a delay in delivery so I couldn't take them on a flight to a foreign country.
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Response from rhumattitude.com
Thank you for your feedback. We are sorry for the issues you encountered. Following the email you sent regarding the delivery error, we called you. Once the package has been dispatched, we cannot change the delivery address. All carriers operate this way. That is why we emphasize in the confirmation email that our customers should carefully check the delivery address and contact us immediately if there are any changes to be made before the package leaves. As for the delay, these things sometimes happen. We intervene with the carrier if the package is stuck and not moving. We emailed you to make a commercial proposal, feel free to respond. The Rhum Attitude team
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Patric P.
Rating: 4 out of 5
Delivery and availability
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
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Amelie G.
Rating: 4 out of 5
Good experience. The price of the bottles should be indicated.
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Response from rhumattitude.com
Hello, I don't understand your comment? The prices are of course indicated everywhere on the site.
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bruno G.
Rating: 4 out of 5
Very fast delivery, no issues,
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Response from rhumattitude.com
Thank you for your order and your feedback. Following our phone conversation, we understood that you had to assemble the box that we had just disassembled to prevent it from being damaged during transport. The thin cardboard cases are often damaged, hence our choice to put them
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Hélène G.
Rating: 4 out of 5
Always such good selections! Thank you
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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serge K.
Rating: 4 out of 5
Fast delivery and in good condition, perfect packaging.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
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CATHERINE C.
Rating: 4 out of 5
Very serious in terms of delivery and product compliance. However, very expensive... 20€ for a 50cl Isautier rum bottle! While 11€ for a 70cl bottle at the airport in Réunion today.
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Response from rhumattitude.com
Hello, Thank you for your feedback. You can imagine that it is difficult to compare prices in mainland France and local market prices, especially at an airport where you can buy tax-free! It would be like comparing 1 kilo of rice bought in France or in Punjab. I can assure you that our price is quite normal. Just compare it to our competitors. Excellence Rhum is at 25€ for example.
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Élodie C.
Rating: 4 out of 5
Fast delivery service... ease of use of the site... nice presentation of the boxes...
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
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Og
Rating: 2 out of 5
Carton and packaging not professional at all... The rum itself is good.
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Response from rhumattitude.com
Thank you for your order and your feedback. This is the first time we have received a negative comment about our packaging method. We also have an extremely low breakage rate. We have sent you an email to try to find out more, please feel free to respond. Best regards, The Rhum Attitude team.
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Romaric O.
Rating: 3 out of 5
Problem with a 20 cl bottle leaking in the bag, loss of merchandise.
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Response from rhumattitude.com
Thank you for your feedback. This is quite an unusual problem, but since we've had a few more cases of this lately, the team is being extra vigilant and is doing a systematic check with every shipment. In any case, do not hesitate to report this kind of problem as soon as you receive the order by contacting our customer service. We have sent you a commercial proposal by email, feel free to respond. The Rhum Attitude team.
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NICOLAS M.
Rating: 4 out of 5
Fast service and well-packaged parcel. Thank you very much.
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Response from rhumattitude.com
Thank you for your feedback!
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Julien
Rating: 4 out of 5
This was my first shopping experience on Rhum Attitude. I appreciated the selection of rums, the reviews/descriptions of certain bottles, and the navigation in the rum search engine. The ordering process is simple and the shipping is fast. I ordered three bottles and two arrived with a damaged cork. After learning about this mishap, the Rhum Attitude team reacted quickly. New protective packaging is planned soon, I will experience it on my next order!
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Response from rhumattitude.com
Thank you for your feedback. However, regarding the new packaging, it is under study but we need to weigh the pros and cons (today the breakage rate is very low) and then implementing all this takes time ;)
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Olivier
Rating: 2 out of 5
Ordered as a Christmas gift, we didn't even dare to give it... Extremely low-cost packaging (unattractive cardboard box, plastic bottles, leaking caps) in short, nothing to make you want to taste. Saving on packaging to improve the quality of the rums offered is an acceptable commercial technique... EXCEPT that none of the rums are really worth it! It's a matter of taste, you might say... but for rums whose bottles are sold for up to €120, I expected much better... In short, absolutely to avoid! Update 01/06: Very responsive and understanding customer service. They offered us a commercial gesture regarding the leaking caps and everything was resolved quickly.
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Response from rhumattitude.com
Thank you for your review. We also left you a voicemail. We are sorry for this bad experience. The samples are meant for tasting, plus you chose Jamaican rums which are quite particular (indeed, it's a matter of taste, we love them). Most people like the presentation box. That said, we take all these comments into account. However, the leaking issue is not acceptable at all. Now it is probably too late, but we could have sent a replacement box and 'clean' samples if you had contacted us upon receipt of the package. Normally this happens very rarely, but recently we have had a few more cases, so the preparation team has now been instructed to check the proper sealing with each order. We sent you a compensation proposal by email, feel free to respond. The Rhum Attitude team
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CASTA
Rating: 4 out of 5
Gift box for 3 months offered for Christmas. I admit I was expecting glass bottles and larger sizes but I hadn't checked the equivalents in the description. Otherwise, the idea of the gift itself was appreciated.
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Response from rhumattitude.com
Thank you for your review!
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Elo
Rating: 3 out of 5
Delivery problem
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Response from rhumattitude.com
Thank you for your comment. What kind of problem did you encounter? A delay? In that case, do not hesitate to contact us so that we can intervene if the package is not moving forward, for example, or to offer you a discount or a commercial gesture. We have sent you an email in this regard, feel free to respond. The Rhum Attitude team
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Sabrina O.
Rating: 4 out of 5
Fast service Perfect rum for our palate Thank you
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
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Mieusement
Rating: 4 out of 5
Fast delivery only negative point I had chosen the gift wrapping with a little note and I only received the gift wrapping, it's a shame.
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Response from rhumattitude.com
Thank you for your feedback and sorry for this small preparation error.
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Raph'
Rating: 4 out of 5
Quite disappointed with the packaging this time, many samples leaked in the package. The separate packaging still limited the damage. First 'disappointment' with this trusted site, it won't stop me from ordering again! Modification: after being contacted by customer service, the solution provided was very satisfactory. Rhum Attitude is very responsive and concerned about the quality of their services. Thank you
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Response from rhumattitude.com
We are sorry for this experience. We encountered some issues with blockages and we are in the process of changing suppliers, although leaks remain quite rare. Please do not hesitate to contact us ([email protected]) in these cases, we will send you samples or give you a discount. We have sent you an email regarding this, feel free to respond. The Rhum Attitude team
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cliente
Rating: 4 out of 5
Responsive, quality, very good....
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any tips to aim for the 5th star next time?
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franelie
Rating: 4 out of 5
Fast and efficient, thank you
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
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Fabrice G.
Rating: 4 out of 5
Problem occurred during delivery, the cap was slightly unscrewed despite the plastic protection, causing rum to leak into the metal casing. Rhum Attitude graciously offered 2 bottles of 5cl as compensation. Thank you for this gesture! I recommend this excellent 2007 Belize rum to everyone, strength and sweetness with vanilla constantly present, it's a delight...
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Response from rhumattitude.com
Hello, this can always happen unfortunately. You must of course inform us immediately so that we can offer you a solution. We left you a voicemail and we also sent you an email with compensation proposals. Feel free to respond or call us back. The Rhum Attitude team.
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HJ
Rating: 1 out of 5
The capeverdean room is not made in Cape Verde or not by capeverdean. Did not like it at all.
Response from rhumattitude.com
Thank you for your order. Of course https://www.rhumattitude.com/en/cave/mg-grogue-velha-2-ans-445/ is a real capeverdean rum ! We are sorry you did not like it. As far as we are concerned we like it, it is a matter of taste... You should try our samples before buying a full bottle. We have other rums from Cape Verde that you might like : https://www.rhumattitude.com/en/spiritueux/region/indien-pacifique/cap-vert/ but please try samples first ;)
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EINSCH
Rating: 4 out of 5
Very good, as expected. For the 5th star, just a few promotional prices would be enough!
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any tips for aiming for the 5th star next time?
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