The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Hello, we are still cheaper than the official price!
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martial G.
Rating: 3 out of 5
The quality of the product is well established. Unfortunately, the gift wrapping was heavily damaged. It spoils the pleasure of giving...
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Response from rhumattitude.com
Thank you for your order and your feedback. The gift wrap is sometimes damaged when the package is particularly shaken by the carrier. We have sent you a proposal for a commercial gesture by email. The Rhum Attitude team
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Stéphane L.
Rating: 4 out of 5
Nothing to complain about.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
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Alessandro
Rating: 4 out of 5
Shipping cost are too expensive...
Response from rhumattitude.com
Hello, thanks for your feedback. Our shipping fees for Italy are pretty standard, you will find all necessary information here : https://www.rhumattitude.com/en/conditions-de-livraison/ I always pay more than 15 when I order from Italy ;)
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Aude S.
Rating: 4 out of 5
Perfect. This is a gift that has not yet been opened, but I am confident, it looks promising. Nothing to say.
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Response from rhumattitude.com
Thank you for your feedback.
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Mickaël G.
Rating: 4 out of 5
Fast and efficient service. Bottle very well packaged. I recommend.
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Response from rhumattitude.com
Thank you for your feedback.
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Pade
Rating: 4 out of 5
The site should do some 'cleaning', meaning if products are no longer available, it is not useful to offer them. Otherwise, is the rum good??
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Response from rhumattitude.com
A button allows you to display only the products in stock. All e-commerce sites continue to show products that are no longer in stock because it allows you to know what the price was, read the tasting note, etc. This is perfectly normal.
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Arnaud V.
Rating: 1 out of 5
Disappointed with the torn packaging!! Luckily the bottles were in a box otherwise they would have broken!! The cardboard boxes were damaged and the metal lid was crushed!! For the next order, I will go to a competitor. Ideally, we should have packaging like at Prestige Whisky!! top
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Response from rhumattitude.com
Thank you for your order and your feedback. Unless there are specific difficulties, the cardboard boxes are flattened at the bottom of the package and the lids of the tubes are removed. Whether it is for this kind of problem or another, do not hesitate to contact us so that we can provide you with a solution or compensation. We have also sent you an email in this regard. The Rhum Attitude team.
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Nathalie P.
Rating: 4 out of 5
Always happy with orders on this site, very good alcohol, very good quality
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Response from rhumattitude.com
Thank you for your feedback.
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Marie-christine D.
Rating: 4 out of 5
Very good delivery. The packaging of the bottles could be improved
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Response from rhumattitude.com
Thank you for your feedback.
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Ben
Rating: 4 out of 5
Good but... The delivery time was good, the communication and ease of ordering were also good but I had ordered a series of samples and the corks of some were not sealed. One sample even leaked a bit.
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Response from rhumattitude.com
Hello, this can happen, of course you need to let us know so that we can offer you a solution.
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THIERRY L.
Rating: 3 out of 5
Good evening, pleasant site, product well packaged against shocks. Major weak point: paid relay point delivery. Best regards, Thierry
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Response from rhumattitude.com
Hello, we are just a small player in the spirits world, we cannot afford it. Moreover, none of our competitors offer free delivery, not even the biggest players.
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Begi
Rating: 3 out of 5
Package conforms to the description and fast delivery. A bit disappointed with the contents of the rum advent calendar: no descriptive booklet of the rums, very expensive compared to the quantity. The product design could be more refined.
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Response from rhumattitude.com
Hello, This calendar you have chosen is the best-selling and most appreciated, and it is also one of the cheapest. A quantity of 2cl for a spirits calendar is also the norm. For the description of the rums, everything is clearly indicated on the website: https://24daysofrum.com/
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Sebastien C.
Rating: 4 out of 5
The delivery company is terrible, they delivered the package to the wrong address. Otherwise, the site and the choice are great.
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Response from rhumattitude.com
Unfortunately, there is nothing we can do about it and there are issues with all the carriers. Please do not hesitate to let us know when it is like this, so we can escalate the information.
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Blaise D.
Rating: 4 out of 5
Rhum Attitude delivered us in 2 days, the delivery matched the order, and the packaging ensured the integrity of the bottles, no breakage possible.
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Response from rhumattitude.com
Thank you for your feedback.
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Célinette
Rating: 4 out of 5
Great but shipping costs quite high
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Response from rhumattitude.com
Thank you for your feedback, our shipping costs are standard, in line with the industry average, and start at €4.9.
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CHRISTOPHE L.
Rating: 4 out of 5
It's a shame that the packaging, especially the tape, damaged the label of the Grappa bottle. The deadlines are met, the bottle is intact but with the damaged label, the gift will have less charm. It's a pity.
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Response from rhumattitude.com
Hello, we sincerely apologize for this small preparation error. In such situations, you should contact us directly, of course, in order to arrange an exchange, for example.
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Serge B.
Rating: 4 out of 5
As a novice regarding rum, I find that the comments about them are very educational and that my approach to tastings is very relevant. As for the delivery, no problem, but why did I have to go to a relay point for my first order, while the second order arrived at my home?
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Response from rhumattitude.com
Hello, you have chosen delivery to the BA PRESS pickup point with Mondial Relay, so you have been delivered to... pickup point.
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Quentin
Rating: 4 out of 5
This site is quite user-friendly, you can quickly find what you're looking for. The variety of products offered is quite substantial. For all the orders I have placed on this site, I have never had a problem. The system of a small free extra beyond a certain amount allowed me to acquire 4 simple but rather elegant rum glasses as well as the discovery of very old rum in sample form. Delivery times are always very reasonable and the packaging is always top-notch. The missing star is due to the price sometimes being a bit more expensive than in stores (for example, a rum found at 187 euros on rhumattitude that I found at 170 at the wine merchant near my home) for some products, but overall the prices are very competitive!
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Response from rhumattitude.com
Thank you for your feedback, we try to have competitive prices but we cannot always be the cheapest especially since you reside in Belgium where prices and taxes may differ.
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M. A.
Rating: 4 out of 5
Reliable site and responsive customer service!
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any tips for aiming for the 5th star next time?
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Celine B.
Rating: 4 out of 5
Good clear site and a lot of references offered. Fast delivery. The only downside is that to get free shipping, you have to spend quite a bit.
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Response from rhumattitude.com
Hello, Thank you for your feedback, we are just a small shop. It's a significant gesture for us and we are in line with the industry average for free shipping. Of course, we will never be able to compete with Amazon, La maison du whisky, or Dugas. With Mondial Relay, delivery starts at €4.90, which is very reasonable, don't you think?
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Valerie
Rating: 4 out of 5
Very good, delivery as promised, good quality rum.
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Response from rhumattitude.com
Thank you for your feedback.
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herve P.
Rating: 4 out of 5
For an order of a bottle of Old Monk rum. Product very well packaged, shipped on time. The only downside is that it's a bit expensive compared to the price in India.
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Response from rhumattitude.com
Hello, indeed, you must of course take into account the costs related to importation: customs fees, alcohol taxes, distributor margin...
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Ad.
Rating: 4 out of 5
I would start by talking about the variety offered on the site, and it is quite varied. I was tempted by samples that were not initially planned in my order project. In this regard, take the time to differentiate between 'miniatures' and 'samples' because at first glance, the distinction can be overlooked. The Rhum Attitude team is serious both in terms of order tracking (emails at each step, from ordering, to payment, to delivery) and customer service. Perfect for discovery or for 'sure value' purchases.
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Response from rhumattitude.com
Thank you for your feedback.
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Claes N.
Rating: 4 out of 5
A lot to choose from and a really fast delivery. Will order again!
Response from rhumattitude.com
Thank you for your feedback and see you soon on our website !
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Thierry D.
Rating: 4 out of 5
Regular purchase of vintages and always satisfied with the speed of shipping and packaging.
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Response from rhumattitude.com
Hello, I do not understand the meaning of your message. You have contacted us several times this year at our dedicated Customer Service address and we have always responded.
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Jonte T.
Rating: 4 out of 5
Great service! Sloppy packaging resulting in one broken bottle but no problem to get reimbursed!
Response from rhumattitude.com
Thank you for your comment. We strive to protect the orders as best as we can and most our clients acknowledge it. Still, whatever the protection we may use, like the airbags you mentionned in an email, it's just not possible to avoid broken bottles from time to time.
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Gabriel M.
Rating: 4 out of 5
Very good, nothing to complain about
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
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SYLVAIN G.
Rating: 4 out of 5
Okay, very good, nothing to say
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
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Client
Rating: 3 out of 5
2: I ordered mini bottles of rum and only one real bottle. The others are plastic bottles with labels. Huge disappointment.
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Response from rhumattitude.com
Thank you for your feedback. It is indeed necessary to distinguish between 'samples' (which you mostly ordered, either in glass or in PET depending on the case) and 'miniatures' (which are the ones that are photographed). The samples are really meant for tasting, while the miniatures are more for collecting (or for tasting as well, of course...). Everything is explained on the website, and it is difficult to miss the information: When you add a sample to your cart, it is indicated twice (right away and once in your cart): 'You have at least one sample in your cart, feel free to learn more about this offer.' We invite you to click on 'Learn more.' and you will find all the explanations, along with a link to the miniatures as you wish. However, we understand that one might not notice if they are in a hurry or not paying attention. We sent you an email to offer you a commercial gesture. The Rhum Attitude team.
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Julien G.
Rating: 4 out of 5
Learn more.
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Response from rhumattitude.com
and you have all the explanations, with a link to the mini bottles as you wish. But we understand that one might not see it if they are in a hurry or not paying attention. We sent you an email to offer a commercial gesture. The Rhum Attitude team.
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Philippe C.
Rating: 4 out of 5
I had nothing to complain about this site, which fully satisfied me, until the moment when, upon opening my package, I realized that the nice gift pouch that was offered to accompany my purchase was missing. Let's just say that this
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Response from rhumattitude.com
Thank you for this constructive feedback.
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Patrick
Rating: 4 out of 5
Order compliant and delivered quickly.
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Response from rhumattitude.com
Thank you for your review and see you soon on our site! PS: any advice to aim for the 5th star next time?
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Utilisateur S.
Rating: 4 out of 5
Perfect, fast, possibility to track the order. Thank you
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
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Jf D.
Rating: 4 out of 5
Order shipped quickly, package arrived in very good condition. Haven't had time to taste the rum yet.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: a tip to aim for the 5th star next time?
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Rémy T.
Rating: 2 out of 5
0: After an exchange with customer service via a specific email, informing them that a bottle case was missing from my package, which is unfortunate for a gift, I have been without a response for a week.
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Response from rhumattitude.com
We are sorry: indeed there was an exchange but we did not provide you with the final feedback after the small internal survey we conducted, which is obviously not our usual practice. In fact, there is no longer a case for the ReimonenQ 6 years. It has become a rare product. We managed to recover a last batch but without a case, which we had not realized. We have updated the product sheet. We wrote to you to offer a compensation, please feel free to respond. The Rhum Attitude team
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Clement B.
Rating: 3 out of 5
10: About ten bottles ordered and all the packaging is damaged
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Response from rhumattitude.com
Thank you for your feedback. Please do not hesitate to contact us as soon as you receive the package so that we can resolve any issues that may arise. We do not quite understand because you ordered only 2 bottles, 2 glass samples, and 6 PET bottles with their caps. Could you please be more specific about what happened? Normally, when possible without the risk of tearing, the 2 cases are folded and placed on the side or at the bottom of the package to avoid any damage. We also sent you an email to get more explanations and possibly find solutions for you. The Rhum Attitude team.
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Djakarta
Rating: 3 out of 5
A week after the order, the package still hasn't been delivered... When calling customer service, we were told that the order had been forgotten due to a computer problem. Not great... Next time I'll go to a physical store...
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Response from rhumattitude.com
Thank you for your order and your feedback. It was indeed a rare and isolated computer issue that delayed the shipment of your order, and we apologize for that. Following this incident, we sent you a gift card valid indefinitely in the hope that it will help you return to our site. Best regards, The Rhum Attitude Team
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Franck M.
Rating: 4 out of 5
The vanilla-passion is very pleasant; it seems to me that the flavor has changed a bit compared to previous years.
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Response from rhumattitude.com
Thank you for your feedback, unfortunately, we can't do anything if a rum changes! It is always good to mention it in the product comment.
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Jean-Michel
Rating: 4 out of 5
Interesting prices, quick reception... Nothing to report.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
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