The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Thank you for your feedback and see you soon on our site! PS: any tips for aiming for the 5th star next time?
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Thibault
Rating: 4 out of 5
Good site with easy navigation, varied and quite complete cellar. Prices are reasonable. Order processing is efficient. In short, I recommend Rhum Attitude and would order from them again.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
M
Michel
Rating: 4 out of 5
Order and delivery excellent, the price is always a bit less good!
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Response from rhumattitude.com
Thank you for your feedback. The price of our samples is completely transparent and explained in detail here: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ This is a service highly appreciated by our customers.
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Jean-Michel J.
Rating: 4 out of 5
Competitive prices, well packaged and fast shipping. Only the stock sometimes falls short...
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Response from rhumattitude.com
Thank you for your feedback. We have over 2000 products available on the site, and with so many references, it can happen that there are temporary shortages even though we do everything to prevent this from happening. You can also contact us if you are looking for a specific product or to know the restocking date. You can also sign up for alerts to be notified when a product is available again.
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Julien M.
Rating: 4 out of 5
Fast and careful shipping as usual.
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Response from rhumattitude.com
Hello, Delivery to a pickup point by Chronopost is more expensive but faster (1 day) than Mondial Relay, which is cheaper (4.9€) but longer (3-4 days).
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Invité
Rating: 4 out of 5
Very good service, highly appreciated rum! Gift wrapping needs improvement…
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Philippe V.
Rating: 4 out of 5
Despite a rather disappointing value for money regarding an item, the choice offered by this site is interesting and the delivery went well. Furthermore, the concern of the managers to maintain its good reputation is a sign of seriousness.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Bernard B.
Rating: 4 out of 5
Item meets expectations... Excellent product.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
M
Martin D.
Rating: 1 out of 5
The order of €92 was supposed to be a gift that will never arrive in the end... Feedback is gold so I allow myself to give you my feedback, please don't take it badly: 1) you don't cancel an order without asking the consumer beforehand 2) when it's canceled, the least you can do is to inform the consumer so they don't wait for nothing, especially when they planned to receive the gift on time to give it 3) extra tips: e-commerce is supposed to be a simple and frictionless experience, to avoid negative feedback, offer a % off the next order. Especially when analyzing the order, seeing samples, one might suspect that the next order will be at least one full bottle.
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Response from rhumattitude.com
Thank you for your feedback.
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Patric P.
Rating: 4 out of 5
It would have been better to group the packages into one, but I'm nitpicking.
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Response from rhumattitude.com
Thank you for your feedback, we do this with some packages to reduce the risk of breakage.
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Martin D.
Rating: 1 out of 5
Once the payment interface deadline is exceeded, it is impossible to complete the order and you must absolutely restart the entire process... Moreover, the teams are of no help in this case.
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Response from rhumattitude.com
Thank you for your order. We immediately responded to your request on the website chat to guide you on the next steps. Most of the time, payments go smoothly. Sometimes there are difficulties (interface issues between your bank and the website's bank), and indeed, sometimes you need to place a new order. We also offer the payment solution via bank transfer when there are issues with the credit card.
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M. P.
Rating: 3 out of 5
A little disappointment because when I ordered, I asked you if it was indeed the second edition (cardboard case) of the House of Rhum Guatemala and you answered positively. But upon opening the package (always very well packed), you sent me the third edition (metal case)...... Just like you did with the Botran 18 years.... But the products remain excellent..
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
M
MIALHE F.
Rating: 4 out of 5
Quality rum. Fast shipping. Cute box. It would be nice to have maybe more elaborate vials or a small rum glass for tasting that would be offered in the box. Otherwise, good product, thank you.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Christian C.
Rating: 4 out of 5
**** it's very good ;-)
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
C
Cedrhum
Rating: 4 out of 5
Fast package (4 days), very friendly staff who contacted me following a product out of stock and offered me an item from the higher range at no extra charge. Points to improve: 1. Samples should be in glass containers (not plastic) 2. Shipping costs a bit expensive. I recommend the site.
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Response from rhumattitude.com
Hello, thank you for your feedback. We now offer glass samples and shipping costs start at €4.9!
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Da
Rating: 4 out of 5
First order and satisfied (except for the shipping costs which are a bit excessive if you don't reach 150€) otherwise speed is top-notch, and the little free sample is cool :) I will order again on this site;)
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
G
guilhem L.
Rating: 4 out of 5
Hello, The service is good, however I know that you subcontract the delivery but they were not able to come and ring my doorbell... so I had to go to a pickup point. Otherwise, the products are very good
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Response from rhumattitude.com
Hello and thank you for your feedback. Indeed, the delivery is outsourced and such small inconveniences can unfortunately happen with all carriers. I recommend choosing another carrier next time to avoid another disappointment. Best regards, François from the Rhum Attitude team.
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Maeva R.
Rating: 4 out of 5
Package arrived quickly and sufficiently packaged to protect the bottle. Little note + gift wrapping well presented, I will nitpick about the gift wrapping, I expected something else but otherwise everything met my expectations!
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Response from rhumattitude.com
Hello, thank you for your feedback. A photo of the gift wrapping is available on the site for you to get an idea before choosing this option that we are pleased to offer you. Unfortunately, we have not yet found a format that pleases everyone, tastes and colors... Best regards, François from the Rhum Attitude team.
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Bernard
Rating: 4 out of 5
The site deserves 5 stars. However, a small downside for the lack of labels when purchasing a cubi. Good continuation.
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Response from rhumattitude.com
Thank you for your feedback.
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Angélique L.
Rating: 4 out of 5
First interesting delivery with a rum that particularly caught our attention. Second delivery received with two poorly sealed bottles that we reported to Rhumattitude, who responded very quickly and offered us another rum in exchange as well as a tasting glass. A very responsive after-sales service with appropriate solutions! We can't wait to taste it now.
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Response from rhumattitude.com
Thank you for your subscription and for your feedback. The caps are screwed on by hand (it's artisanal...), so it happens, fortunately very rarely, that they are not screwed on very well and that a little rum leaks out. Especially in this case, you need to let us know and we will send you at least the equivalent of what was lost. We will send you an email to ask for details and make you some proposals. The Rhum Attitude team.
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Lilian P.
Rating: 4 out of 5
Nothing to say..
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
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Bernard
Rating: 4 out of 5
I am very disappointed with your decision to no longer deliver to Switzerland. Your products are very appreciated.
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Response from rhumattitude.com
Thank you for your order. There were too many problems with carriers and customs, and as a result, we had many unhappy customers, even though we put a lot of energy (and money) into resolving difficult situations. We regret all of this as much as you do.
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FLO D.
Rating: 4 out of 5
4.5/5. A regular buyer of rum bottles from another excellent rum site. A disagreement made me look elsewhere, so I tried RHUM ATTITUDE. Half a point off because the site's ergonomics are not pleasant and shipping is free from €140. An effort at €120 would be a plus. However, I approve of the small sample choice. It's a real plus. And I am also reassured by Nico's tasting notes on almost all the bottles. By the way, the guy participated in the Caroni ceremony and was part of a tasting gang (lucky guy). This shows that there are lovers and passionate people behind this site. My next orders are for you guys.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Franck H.
Rating: 4 out of 5
Nice spiced rum with notes of orange peel. A nectar that will please lovers of sweet rums.
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Response from rhumattitude.com
Thank you for your review and see you soon on our site!
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jean-bernard D.
Rating: 4 out of 5
The products are perfect and seriously packaged, but the receipt of the package was particularly long this time.
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Response from rhumattitude.com
Thank you for your feedback. Sometimes delivery can take longer than expected when the carrier encounters an issue. Especially in May, which has several public holidays. Unfortunately, we have no means to act at this level. I suggest you try another carrier than Mondial Relay next time as it is the carrier with the longest delivery times. I have also sent you an email.
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Yasmine C.
Rating: 3 out of 5
Very good product but delivery time much longer than expected.
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Response from rhumattitude.com
Thank you for your feedback. Sometimes delivery can take longer than expected when the carrier encounters an issue. Especially in May, which has several public holidays. Unfortunately, we have no way to act on this level. I suggest trying another carrier than Mondial Relay next time as it is the carrier with the longest delivery times. I have also sent you an email.
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Client
Rating: 4 out of 5
Good experience.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
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Damien D.
Rating: 4 out of 5
Nothing to say about the services, fair prices, fast delivery, and quick responses if we have questions. I just take away one star because even after placing several orders, I never receive discount offers, just the approximately 5% discount offered to everyone. A real commercial gesture for loyal customers from time to time would be welcome.
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Response from rhumattitude.com
Thank you for your comment and your loyalty. There is a commercial gesture every time: it is the free sample to choose from your cart (or the gift card). We are regularly asked for a gesture for the first order, then for the second or the others, and that is why we have set up this gift system whose value is proportional to the amount of the cart, with each order. This offer is already very generous compared to our competitors, and it is hard to see how we could do more without losing out. The Rhum Attitude team
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Stefan W.
Rating: 4 out of 5
Hat alles super geklappt... Gerne wieder... Toller Service ??????
Response from rhumattitude.com
Vielen Dank und bis bald auf unserer Website.
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Caroline L.
Rating: 4 out of 5
Nothing to say, I recommend.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
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francois-savary
Rating: 4 out of 5
Perfect packaging, unbeatable deadlines.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
S
Sofie L.
Rating: 4 out of 5
Perfect, I recommend this site.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
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Maud F.
Rating: 2 out of 5
Very expensive for the quantity of bottles
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Response from rhumattitude.com
Thank you for your comment. We are sorry for this disappointment. It is clearly stated on the offer description page - from the very first sentence - that there are 5 cl per rum: https://www.rhumattitude.com/cave/box-du-mois/ Following this evaluation, we contacted you to make proposals regarding the last 2 boxes of your subscription.
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Julien
Rating: 4 out of 5
Well-packaged parcel delivered on time.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
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Zoltank
Rating: 4 out of 5
Reference site to find your rum from around the world... 2 small disappointments however: - first, I would have liked the miniatures ordered not to all have the same standard label with just the rum inscription but to be the miniature copy of each of the labels of the large rum bottles... - secondly (but the site cannot be held responsible) impossibility of having a large bottle of Montebello (and I would have liked to know the reason in detail.... permanent stock out but why? did the producing company close? is the brand no longer exported? ....)
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Response from rhumattitude.com
Hello and thank you for your feedback. As for the miniature labels, it is not possible because we would have to request permission from thousands of brands, distilleries, etc., otherwise it would be considered counterfeiting. Regarding Montebello, I do not see which reference you are referring to. I do not see anything that matches on the distillery's website or in our supplier's catalog. Best regards, François from the Rhum Attitude team.
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Thierry G.
Rating: 4 out of 5
Hello, only 4 stars because a very popular rum from Guadeloupe was missing. But mainly because a relative had ordered it for me and I could not satisfy them. Otherwise, the service was very satisfactory and the delivery extremely responsive. See you soon.
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Response from rhumattitude.com
Thank you for your feedback.
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client(e)
Rating: 4 out of 5
Great choice, good advice, reasonable prices.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
J
Jean-Paul
Rating: 4 out of 5
20: I ordered a rum with its case, I was called to inform me that there was no case in stock. The site is not up to date, which is a shame. However, great responsiveness from the customer service, who offered me a compromise by adding two tasting glasses. Without this detail, I would have given 5 stars. Good prices, fast shipping, and well packaged. I highly recommend as I have never been disappointed. JPH
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Response from rhumattitude.com
21: Thank you for your feedback. I see in your last order that you ordered a single bottle that was specified without a case. Otherwise, if not, we fold the boxes and position them at the bottom of the carton to protect them well. They can easily be missed as they are usually covered with protection. In any case, just contact us so we can find a solution of course.
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Lu C.
Rating: 3 out of 5
46: The box was described as the best presented for a gift by internet users. For a gift and at the price of the subscription, I am disappointed that the bottles are plastic and not glass, and the label stuck on really doesn't look very professional. We haven't tasted the rums yet, but I am disappointed with the presentation which is not worthy of the presentation on the site (I would even go so far as to say that the site looks more professional than the box). Having given wine and beer subscription boxes as gifts, you have here a point for improvement.
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Response from rhumattitude.com
47: Thank you for your feedback!
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François-Xavier R.
Rating: 4 out of 5
0 : Serious site with great references
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Response from rhumattitude.com
1 : Thank you for your review and see you soon on our site! PS: any advice to aim for the 5th star next time?
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