The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Thank you for your comment. High prices compared to Martinique, unfortunately that's true. Taxes are higher in mainland France, and there's transportation.
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Denis G.
Rating: 4 out of 5
A wide variety of rums at good prices.. Fast and secure delivery.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Christophe D.
Rating: 3 out of 5
Following a purchase from them, a big price increase the next day for the same reference! Following the response: Since it is no longer distributed by the manufacturer, it is just an increase on the remaining stock. This only fuels overall price increases.
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Response from rhumattitude.com
Thank you for your feedback. We don't quite understand your point. Some rums become more expensive (for various reasons: rarity, high demand, etc.), and we ourselves have to restock at higher prices. That's why we sometimes increase prices on certain references. Our competitors are also raising their prices. Overall, we have noticed a strong inflation on rums for several years, which we obviously regret. -> following the response to the response: you are mistaken, we are still sourcing, just not from the distillery anymore. That's why we had it for so long; but prices have continued to rise.
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Emmanuel A.
Rating: 4 out of 5
Delivery of the order was quite fast and delivery notification by regular SMS.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Peter
Rating: 4 out of 5
Prima good service
Response from rhumattitude.com
Thanks ;)
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Laurent
Rating: 3 out of 5
Product arrived in very good condition and on time. A bit expensive though given the quantities in each bottle.
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Response from rhumattitude.com
Thank you for your feedback. The goal of this box is to taste. It is clear that a significant part of its cost goes into packaging and labor to create the bottles. That said, the quantities are announced right from the start in the very first sentence of the presentation: 'Each rum box consists of a tasting booklet and 4 quality rums (5 cl per rum)' so it is hard to be clearer. See you soon on our site!
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AndreaFr30
Rating: 4 out of 5
Delivery a bit long. Unreliable carrier and the bottle a bit expensive. In Guadeloupe it costs €15. Here I paid €50 with shipping.
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Response from rhumattitude.com
Thank you for your comment. Yes, taxes are not the same in Guadeloupe, not to mention shipping.
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Rémi T.
Rating: 2 out of 5
The package was poorly packaged, moreover the package was not delivered to the house as announced, but to a relay point.
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Response from rhumattitude.com
Thank you for your feedback. Poorly packaged package is not usual. Please feel free to send us photos in this case so we can provide feedback to the logistics team. Regarding the relay point, we did indeed request home delivery. The carrier delivers to a relay point when they have not succeeded in delivering to you, in case of absence in particular, or by mistake it also happens. The Rhum Attitude team
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Olivier R.
Rating: 2 out of 5
I received my order on time, the products are exactly as described. Perfect keep it up ????
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Response from rhumattitude.com
Thank you! If the * could track it would be even better ;) don't hesitate to change the number of stars if you are satisfied as you seem to be. See you soon on our site! The Rhum Attitude team
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Stephany
Rating: 4 out of 5
Everything went well, I received my order as expected, well packaged. However, for gift wrapping, it's better to offer it as a paid option and do it well rather than poorly.
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Response from rhumattitude.com
Thank you for your feedback. Regarding gift wrapping, they are usually well done. We generally receive very good feedback. It has nothing to do with it being free: we want quality work. Either it came undone during transport (package mishandled), or, why not, it was poorly prepared. In any case, a photo sent to customer service would help us a lot to understand. See you soon on our site!
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CATHY284
Rating: 4 out of 5
Order arrived on time, we haven't tasted it yet.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Kergosien
Rating: 4 out of 5
Very well protected delivery. Large selection of rum.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Gino R.
Rating: 4 out of 5
Very good service. Good quality packaging, products with different profiles, very interesting. It allows you to perfect your knowledge according to different origins. The products are not always to my taste but I must admit that they are always of high quality. (After all, this is part of the Discovery) a very good way to refine your palate and experience regarding rum. Personally satisfied with the service.
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Response from rhumattitude.com
Thank you for your review. I would like to clarify that you are talking about our offer 'The box of the month'. You are right, it is normal that some rums are not to your taste, the idea is indeed to discover the rums you like and those you like less. See you soon on our site!
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Mathieu.
Rating: 4 out of 5
Fast order and delivery tracking. Product arrived in good condition. See you soon for a new order. Best regards!
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Response from rhumattitude.com
Thank you for your review and see you soon on our site!
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Didier R.
Rating: 3 out of 5
Good evening, good experience with this site regarding order, packaging, timing and shipping... nothing to say here. But as often with professionals, way too expensive. Even if I can understand that it is necessary to 'import' the rum, and that employees need to be paid, it is hard to conceive that it is so expensive. Indeed, even with shipping as a private individual and opting for a guarantee that covers the price of the package, we are still below the prices charged by professionals. This is not fair... nor normal... You wanted my opinion, here it is and sorry if it displeases a bit.
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Response from rhumattitude.com
Thank you for your comment. We did not quite understand. We understand that it is too expensive but compared to what? - to the competition? (you will see that this is not the case by comparing some rums online) - to the prices in the countries of origin of the rums? (yes indeed! we need to import the rums, and especially there are much higher taxes than on site). That's what we can respond. In the meantime, enjoy your rums! The Rhum Attitude team
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Yoann
Rating: 2 out of 5
Disastrous GLS delivery service. You should change partners because they do not do their job well and it harms your image. I thank Rhum Attitude for their response and I specify that my disagreement only concerns the delivery service which was deficient. I had to have 3 delivery appointments (taking two days off) to get delivered and I changed GLS agency because the one in Trappes was not serious. (no call for delivery and claimed to have tried to deliver...) The rum box is great, I recommend it.
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Response from rhumattitude.com
Thank you for your order. We are sorry for this bad experience. As we indicate (notably in the shipping confirmation email) do not hesitate to contact us when things go wrong with the carrier. We then intervene directly with them. If it is too late (after delivery for example) then we can also compensate you for the delay or complications. We actually sent you an email in this sense, following your comment. Do not hesitate to respond. Difficulties can arise with any carrier. We work with all (Chronopost, Colissimo, Mondial Relay, etc.) and problems can occasionally occur with each of them. It often depends on the local team in place. Moreover, GLS is often very reliable. For example, it was with Chronopost the most reliable carrier during the confinement period, according to our experience. For a possible next order, send a little email immediately after to request to be delivered by Colissimo and we will adjust. The Rhum Attitude team
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MH
Rating: 4 out of 5
Gifted for Father's Day, he was happy to discover rums he didn't know at all! He will take the time to taste... Beautiful minimalist packaging and a little explanatory booklet about the place and the little story, interesting!
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Response from rhumattitude.com
Thank you for your order. It was a preparation error, an inversion of 2 words. This happens very rarely but it has happened 1 or 2 times in the past. What is really unfortunate is that you didn't tell us, we would have sent you a new gift card the same day! (with the correct text this time) If it's not too late, don't hesitate to let us know and we will send it to you right away. In general, when there is a problem, do not hesitate to report it to us, it is part of the service to handle them. We still hope that the gift will be appreciated... The Rhum Attitude team
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manu D.
Rating: 4 out of 5
Great, just one mistake, on the little accompanying card....the text should have been 'enjoy your tasting my friend'....and instead I got 'happy birthday my dear dad', upside down..... However, the tastings are good..
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Response from rhumattitude.com
Thank you for your order and for your appreciation. It was a preparation error for which we are sorry, an inversion of 2 words. This happens very rarely but it has happened 1 or 2 times in the past. Moreover, the person who received the card that was meant for you also left a comment. What is really unfortunate is that you didn't tell us, we would have sent you a new gift card the same day! (with the correct text this time) In general, when there is a problem, do not hesitate to report it to us, it is part of the service to handle them. See you soon on our site! The Rhum Attitude team
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Valerie
Rating: 4 out of 5
I am delighted to have purchased your rum on your site and the shipping of my purchase was quick. I will recommend on your site because there is a lot of choice offered to me as a knowledgeable buyer.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Anne-Sophie
Rating: 4 out of 5
It's a great gift. Too bad the bottles are not glass!
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Response from rhumattitude.com
Thank you for your feedback. For the 5 centiliter PET bottles, it's a deliberate choice (lighter, no breakage, very good preservation of spirits). See you soon on our site!
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Florian M.
Rating: 4 out of 5
Very good, just the shipping costs a bit expensive.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Jean-Marc L.
Rating: 3 out of 5
Choice, responsiveness, well-designed site, but the cardboard box for the small bottles is poorly secured... in 2 shipments, both boxes were half open upon arrival in my mailbox. Fortunately, the shipments were complete, but come on, change the format, the cardboard, but tie it better!
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Response from rhumattitude.com
Thank you for your feedback. This is the first time we have received this issue. The boxes we use for samples are sold by the post office, so their effectiveness is proven. It is likely that the packages were heavily mishandled during transport. The main thing is that the bottles arrived safe and sound... However, we are always looking for improvements and we take note of this feedback. Please feel free to send us photos, it will help us a lot. The Rhum Attitude team.
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Antho B.
Rating: 3 out of 5
Effective but a bit expensive.
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Response from rhumattitude.com
Thank you for your comment. This kind of feedback is quite rare. When we look at your order, you benefited from free shipping (because order >140 euros) and at least one significant promotion on a product. What exactly makes you write this? The Rhum Attitude team
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edd
Rating: 4 out of 5
Fast, well packaged, a flawless performance.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Olga R.
Rating: 4 out of 5
We made thé ordre on Sunday and thé payment by internet was accepted. But Monday we havé received a notification that thé payment was not OK. I called the desk and I asked what was wrong. After my call nobody feeded me back during Monday. Then I was posted by delivery agent that hé will dispatch thé collies.
Response from rhumattitude.com
Thank you for your comment.
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Amaury D.
Rating: 4 out of 5
12 : A super concept that is a bit different from the boxes found online. The price is quite fair and the variety of rums is surprising. The only downside is that the rums come in small plastic bottles, which I find a bit less charming.
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Response from rhumattitude.com
13 : Thank you for your feedback and see you soon on our site!
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alexandre C.
Rating: 4 out of 5
28 : Fast and responsive. Diversity of the proposed range and samples offered to make your choice.
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Response from rhumattitude.com
29 : Thank you for your feedback and see you soon on our site!
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Sophie D.
Rating: 4 out of 5
30 : Very reliable and fast site, highly recommended
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Response from rhumattitude.com
31 : Thank you for your feedback and see you soon on our site!
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Hugues
Rating: 4 out of 5
34 : Simply perfect.
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Response from rhumattitude.com
35 : Thank you for your feedback and see you soon on our site!
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koko64
Rating: 4 out of 5
The prices are rather in the lower range of the profession and competitors; the deadlines are reasonable; packaging and protection of the products are of excellent quality. First successful transaction, thank you
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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pierre
Rating: 4 out of 5
Fast delivery, a decent selection, bought 6 different references, 2 disappointed me.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Thé
Rating: 4 out of 5
Package received relatively quickly given the circumstances. Bottle very well protected.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Jean-Michel
Rating: 4 out of 5
Order arrived quickly and in good condition. Thank you.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Sammier
Rating: 3 out of 5
Disappointed to have received plastic bottles
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Response from rhumattitude.com
Thank you for your comment. We are sorry for this disappointment. It is indicated on the subscription page of the monthly box www.rhumattitude.com/cave/box-du-mois/: "The bottles in the monthly box are made of PET and not glass. The goal is mainly to avoid breakage. PET perfectly preserves spirits, even for several years, without altering the taste, just like glass." We hope you enjoyed the rums. The Rhum Attitude team
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Tomas M.
Rating: 4 out of 5
good and fast. If was a little bigger amount with same price then will be 5 stars.
Response from rhumattitude.com
Thank you for your comment. Yes that would be nice but we would go bankrupt :)
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pauline V.
Rating: 2 out of 5
Disappointed with the quality of the box... bottles too small and made of plastic, it doesn't feel high quality... too bad
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Response from rhumattitude.com
Thank you for your subscription. We are sorry for your disappointment. The fact that the bottles are made of PET is clearly indicated on the subscription page. The box is also presented in a photo there. Furthermore, to keep within the 29.90 euros including delivery to a pickup point, we had to make choices and prioritized the quality of the rums over excessive packaging. If you wish, we can refund the last 2 boxes and cancel the subscription. We also sent you an email with another proposal, feel free to respond. The Rhum Attitude team
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damien B.
Rating: 4 out of 5
More than 10 days for delivery... Really a shame... But I honestly can't blame Rhumattitude who responded and made the claims on time.
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Response from rhumattitude.com
Thank you for your review. We are sorry for this delay and happy that the package finally arrived safely.
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Philippe D.
Rating: 4 out of 5
Very good service and very nice cellar.
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Response from rhumattitude.com
Thank you for your review and see you soon on our site!
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AURELIEN
Rating: 4 out of 5
Almost perfect... I just missed a few euros to get free shipping but I only got a voucher to reduce shipping costs by half...
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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L. S.
Rating: 4 out of 5
Very satisfied with the customer service. However, surprised that upon delivery by the Post, an amount of CHF 48.- (35% of the total order amount) had to be paid in customs taxes...
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Response from rhumattitude.com
Hello, for an order to Switzerland, we do not charge you French VAT (so -20% compared to the price displayed on the site), but you must pay Swiss duties. This is clearly stated when you place your order. We apologize for this inconvenience. The Rhum Attitude team
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