The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
It was a very good experience, my husband loved it and discovered new flavors! I highly recommend!
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Chêne M.
Rating: 4 out of 5
Order delivered quickly but given the amount of our order, a discount could have been applied.
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Response from rhumattitude.com
Thank you for your review and for your order. You benefited from 2 elements: free shipping (order over 140 euros) + a free 5cl sample or a gift card whose value varies depending on the order amount (you chose the sample, a 16-year-old cask rum). Margins are not very high in the spirits trade, we cannot go beyond that. We hope to see you again on our site. The Rhum Attitude team
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philippe S.
Rating: 1 out of 5
Not compliant with the gift voucher I received
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Response from rhumattitude.com
Thank you for your comment. As I explained to you, it was a computer error that mistakenly displayed the mention
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David D.
Rating: 2 out of 5
free shipping
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Response from rhumattitude.com
on your gift voucher. In the offer subscribed by the person who gave it to you, no free shipping was indicated. You received exactly what was purchased, no more, no less. It is a one-time problem whose origin we have not identified and for which we are sorry, as I told you. I sent you a gift card as a commercial gesture. Have a good evening.
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Mlle D.
Rating: 4 out of 5
Hello, your site is very complete and explains well what we are buying. However, your global delivery partner Relay was not very effective. Indeed, the relay point near my home was temporarily unavailable, they redirected my package to another relay point located more than 20 kilometers from my home. If I order these products online, it is because I have difficulty moving. Thank you for your wide choice of products and for all the details, and I hope not to encounter this same problem again..
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Response from rhumattitude.com
Thank you for your review. We are sorry for this mishap that we were unaware of. We are forced to go through transport companies and none are 100% reliable unfortunately. In case of a problem, do not hesitate to contact us. In this specific case, we could have sent you a package to your home or to another relay point and requested the return of the one that posed a problem. We sent you a commercial gesture (check your email). We hope to see you again on our site. The Rhum Attitude team
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Karl
Rating: 4 out of 5
Thank you for your service but delivery arrived late due to Chronopost who did not deliver on time
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Response from rhumattitude.com
Thank you very much for your feedback. Next time, don't hesitate to contact us if Chronopost does not meet its deadlines, we can ask them for compensation and refund you in full of course. See you soon on our site!
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Fabien D.
Rating: 4 out of 5
When I received my bottle, the cork was broken in the neck. Not great. My bottle is left without a cork
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Response from rhumattitude.com
Thank you for your feedback. Don't hesitate to contact us in such cases. We could have sent you a cork for example. See you soon on our site!
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Nina P.
Rating: 4 out of 5
The small plastic bottles are a bit of a shame, it would be even better in glass
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Response from rhumattitude.com
Thank you very much for your feedback. It's a choice we stand by. It would be more expensive and there would be more breakage. The PET does not alter the product even several years after bottling. See you soon on our site!
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Valentin R.
Rating: 4 out of 5
Fast delivery but to my surprise my package had been taped twice
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Response from rhumattitude.com
Thank you very much for your feedback. Surprising... maybe a repackaging by the carrier? In case of a problem, don't hesitate to contact customer service. See you soon on our site!
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Fabien L.
Rating: 4 out of 5
Quality rums and neat presentation
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Antonio
Rating: 4 out of 5
Prices a bit higher than competitors, but impeccable and fast delivery.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Celine V.
Rating: 4 out of 5
Thank you for your efficiency (earlier than expected), I requested delivery in France while living in Belgium and it arrived (with gift wrapping at the desired address). I didn't give 5 stars because I find it unfortunate to pay more (really more) to be delivered in Belgium rather than in France, so I was lucky to have a friend who brought it back for me. Otherwise, the delivery time was more than acceptable and the gift wrapping was very well done, thank you!
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Response from rhumattitude.com
Thank you very much for your feedback. Shipping to Belgium costs us more, so we have no choice but to set a different price that takes this extra cost into account. See you soon on our site!
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Henr F.
Rating: 4 out of 5
Service impeccable...
Response from rhumattitude.com
Merci beaucoup pour votre avis et à bientôt sur notre site !
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Pelin B.
Rating: 4 out of 5
The price of rums remains quite high for the quantity and quality. We are rum enthusiasts, perfect for discovering rums we don't know. Otherwise, nothing to say about the presentation.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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henrot
Rating: 4 out of 5
Nothing to say, top-notch.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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jean-louis
Rating: 4 out of 5
Fast shipping of the package and well protected as it is very fragile, however a bit disappointed that a bottle of rum costing 130 euros didn't even come with a case to pack it... but the quality was there! I recommend Rhum Attitude for the choice and seriousness of the site. Personally, I would definitely order again.
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Response from rhumattitude.com
Thank you for your comment. No case, indeed, but it was clearly indicated on the product sheet of the site, so it shouldn't have been a surprise... The photo also did not include a case. Thank you again and see you soon!
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Hugo
Rating: 4 out of 5
Good products, inexpensive, and delivery is fast, top!
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Response from rhumattitude.com
Thank you very much for your review and see you soon on our site!
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Sandra G.
Rating: 4 out of 5
Order received quickly, impeccable.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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ph S.
Rating: 4 out of 5
Very good site.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Michel R.
Rating: 4 out of 5
Attractive prices, fast delivery and the package is very well wrapped.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Romain R.
Rating: 3 out of 5
The sample was not the one I had chosen when ordering, but otherwise the order went smoothly.
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Response from rhumattitude.com
Thank you for your comment. This is probably a preparation error. It is quite rare but it happens. In this case, do not hesitate to contact us specifying what you received and we will immediately send you the correct sample. See https://www.rhumattitude.com/contact/
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Matthieu L.
Rating: 4 out of 5
4 stars because the site is reliable and delivery is fast, the only downside is not having all the rum brands
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Response from rhumattitude.com
Thank you very much for your feedback. We have over 300 brands and it seems to us that we have the main ones... Which brand are you thinking of in particular? It will help us understand if we are missing out on an interesting brand, and maybe add it to our list...
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Bernard M.
Rating: 4 out of 5
A bit disappointed not to receive the boxes for each bottle. Otherwise, nice, a lot of choices!
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Response from rhumattitude.com
Good evening, Thank you for your order and for your appreciation. We do not quite understand your comment. The 3 bottles you ordered come with cases. If any are missing, it means either that we laid them flat on one side of the box to prevent them from being damaged during transport (please check carefully before throwing away the box and the protections inside...), or that it is an error. In the latter case, we can send you the missing cases if you let us know exactly what is missing: https://www.rhumattitude.com/contact/ The Rhum Attitude team
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Pierre
Rating: 4 out of 5
Good responsiveness.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Kevin
Rating: 4 out of 5
Lack of variety but very good rums :-)
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Response from rhumattitude.com
Thank you very much for your feedback. Lack of variety, yet we do include different styles in the same box. What would you have liked to see in the box that wasn't there?
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Lily
Rating: 4 out of 5
Good... Very good even, a very professional team that will do everything to satisfy you, great discoveries, very good advice, I will definitely order again and especially I recommend Rhum Attitude.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Stephane M.
Rating: 4 out of 5
No major issues, the bottle was very well packaged, be careful to note that the shipping and receiving times for the package are longer for Belgium, I received my package 10 days after my order, nothing serious but for the impatient it's better to know, otherwise very good service, I will order again without hesitation.
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Response from rhumattitude.com
Thank you for your order and for your feedback. 10 days is indeed way too long and it's not normal. The standard duration for Belgium is 4 working days (not counting Saturday and Sunday), so for example, a package that leaves on Wednesday arrives the following Tuesday. However, as with France or any destination, delays can occasionally occur. We take this opportunity to remind you of all the information regarding deliveries: https://www.rhumattitude.com/conditions-de-livraison/ See you soon on our site, The Rhum Attitude Team
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ulrichR
Rating: 4 out of 5
A wide choice, efficient delivery, a bit expensive on certain products.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Sabine B.
Rating: 4 out of 5
First experience, responsiveness, speed, product security
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Monsieur G.
Rating: 4 out of 5
Delivery on time and perfect packaging and protection, well done
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Guillaume
Rating: 4 out of 5
Good except that the delivery person did not drop the package at the correct relay point, resulting in 3 more days to retrieve it.
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Response from rhumattitude.com
Thank you for your feedback. Unfortunately, this kind of thing happens sometimes, regardless of the carrier. As promised, we have made a commercial gesture for you. See you soon on our website.
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Yvan O.
Rating: 4 out of 5
Fast, well packaged, nothing to say...
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Adrien
Rating: 3 out of 5
The May box was powerful and complex. The June box, although the rums are of quality, is flatter (mainly 40°), more common and sweeter.
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Response from rhumattitude.com
Thank you for your comment. This box must still remain accessible to the greatest number of people because many of our customers discover the world of rum with our box. However, the high alcohol content deters more than one. With the May box, we took a risk because 3 of the 4 rums were 45 degrees or more, hence the Oksen cinnamon, sweet in this case, to 'compensate'. As a reminder, a few years ago, most aged rums were between 40 and 45 degrees. We regret more than one that has disappeared since... In the June box, there was Rivière du Mât, which is a very expressive rum, although at 40 degrees, and not flat at all. I believe we can say the same about Karukera aged rum. The July box may disappoint you if you are a fan of 'strong' rums because it is balanced between strength and sweetness, as we usually do. Its composition is described here: https://www.rhumattitude.com/cave/box-du-mois/ As I understand that this is a gift (otherwise I would have offered to refund you for the 3rd box), I propose to exchange the July box for a gift card of the same amount, and you will be able to choose rums that suit you in our cellar, where we have over 1000 samples available. If this is what you wish, write to us at [email protected] and we will take the necessary steps. Best regards, Olivier from the Rhum Attitude team.
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Xavier
Rating: 4 out of 5
Third order perfect. Just the first one had nothing to do with the site... the package had a cut mark on the side as if someone at the post wanted to look inside. The other two Chronopost orders had no issues. Additional samples in the package. I don't give 5 stars because I didn't have any breakage or missing items, so I can't comment on customer service. But the packages are insured. I've seen cheaper sites BUT with the post or relay and 'the package travels at the buyer's risk.' If a product is damaged, contact the transport service' so with the post... no comment. Here at least it's insured, so it's better to pay 30-35 euros more.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Alain L.
Rating: 4 out of 5
Shipping costs too high compared to the competition.
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Response from rhumattitude.com
Thank you for your comment. Why did you buy from us then? The products were cheaper and you generally found what you were looking for? Did you find products that you can't find elsewhere? You requested delivery to Belgium, so yes, compared to Belgian e-commerce sites, we are probably a bit more expensive... However, please note that even for Belgium and a few other countries, we offer free shipping for orders over 140 euros in the cart. Feel free to provide examples, it will help us understand. Thank you again for your order and see you soon on our site! The Rhum Attitude team
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Maxime
Rating: 3 out of 5
Happy with the product, the Bacardi favorites are always of good quality, however, I was really disappointed with the delivery, paying fees for a 24-hour home delivery and picking up the package 3 days later at a relay point, I find that average.
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Response from rhumattitude.com
Thank you for your order and your feedback. We are handing your package over to a carrier. If for any reason things go wrong (delay, damage, etc.), we cannot know unless you reach out to us to inform us. The carriers we use are generally of good quality (Chronopost, Colissimo...) but none are perfect. We have sent you an email to offer you compensation, please feel free to respond. Best regards, The Rhum Attitude Team
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Pascal G.
Rating: 4 out of 5
No issues, package in perfect condition, the contents matched the order, reasonable delivery times.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Romain P.
Rating: 4 out of 5
Very good site.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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philippe
Rating: 4 out of 5
Mini bottles in glass would be a plus
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Response from rhumattitude.com
Thank you very much for your feedback. Allow us to disagree for the following reasons: 1) glass would be more expensive 2) no breakage during transport (small glass bottles are more fragile than large bottles) 3) no alteration of taste with P.E.T. even over time 4) like glass, it is 100% recyclable. P.E.T. on one side, aluminum on the other. Just remember to separate the cap from the bottle before putting everything in the yellow bin. See you soon on our website!
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Romain P.
Rating: 3 out of 5
Order arrived late due to a computer error otherwise everything else was well received
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Response from rhumattitude.com
Thank you for your feedback. We are sorry for this incident. For this reason, we have also added an additional complimentary sample as a goodwill gesture. See you soon on our website!
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