Customer reviews of rhumattitude.com

Thank you for your subscription to the monthly box, and for your comment. We address all your points, which is the least we can do following a disappointment: - Regarding the labels, if they are sometimes a bit crooked, it's because they are hand-labeled and not done with an industrial machine. For clarification: the box, the booklet, and the bottles are made in France. - These are PET bottles to avoid breakage. This is indicated all over the site, but it's possible to overlook the information. PET, just like glass, preserves spirits perfectly. We will further reinforce this information. We left you a voicemail to inform you of all this, and also that we could, of course, terminate the subscription immediately and refund the months already paid. You just need to contact us. Finally, if you want a box with glass bottles, please know that we offer one, ideal for a gift but not in the form of a subscription. It is the box 'Le Maître de Chai' https://www.rhumattitude.com/cave/la-rhum-box-le-maitre-de-chai/ We remain at your disposal. The Rhum Attitude Team

Thank you for your comment. Unfortunately, such delays can happen even if they are quite rare. We use La Poste in France (Colissimo) and BPost in Belgium, so the two

Thank you for your order and your comment. Bottles of rum are heavy, which is why shipping costs are higher than for other types of items. If you compare with our competitors, we are quite well positioned. We remind you that our cheapest option is Mondial Relay at 4.90 euros (you chose home delivery which is more expensive). Furthermore, shipping costs are free for any basket of 140 euros or more.

Thank you for your comment. We work with top-notch carriers: Colissimo, Chronopost, Mondial Relay, and now DHL for international shipping. However, none are 100% reliable. That's why we closely monitor the statistics by carrier, and it is thanks to this that we have already stopped using two of them in the past. Furthermore, when there is a problem (damage, delay, etc.), we take the necessary steps to resolve it as quickly and efficiently as possible. Thank you again for your order and see you soon on our website.

Thank you for your order and your comment. I am sorry for this disappointment. As explained on the phone just now (thank you for your warm welcome), it is written everywhere on the site, especially as soon as you add a sample to your cart. Using PET does not alter the taste even over time. This allows us to deliver without breakage and to have a competitive offer. It is a choice we made from the beginning and we do not regret it. The Rhum Attitude team

Thank you for your order and your comment. We check the condition of each bottle before shipping. However, we are committed to the quality of the product upon arrival, and that is what matters. So if there is a problem, do not hesitate to contact us as soon as you receive the package so that we can find a solution! For example, we can replace the bottle or compensate you for the damage suffered. Following your comment, we called you and did what we agreed upon over the phone. See you soon on our website. The Rhum Attitude team.

Thank you very much for your feedback and see you soon on our site!

Thank you for your comment and for subscribing to the box of the month. The PET we use is a material that preserves rum in the same way as glass but has the advantage of being lightweight and unbreakable. If it were glass, we wouldn't be able to offer these prices.

Good evening, Thank you for your comment. As mentioned just now over the phone, we did send you an email at the time of receiving your order, and another one at the time of shipping the package. This is what we do systematically. It's a mystery... I have just resent the emails to you, along with a commercial gesture. Please feel free to call us back in case you haven't received all of this. Best regards, Olivier from the Rhum Attitude team

Thank you for your order and your comment. For Switzerland, as you noted, we do not charge VAT. So you do have to pay Swiss taxes but not French VAT, which already spares you from double taxation... Part of the Swiss taxes depends on the number of liters of pure alcohol and not on the price of the goods. So if you buy white rum, which is not very expensive compared to aged rum, it is normal for Swiss alcohol taxes to be very high relative to the goods. In mainland France, they are often significantly higher than the value of the bottle, but since this is not indicated, one does not realize it when buying a bottle.

Thank you for your new subscription and your comment. Indeed, the offer has changed but so has the price! It's practically half the price (you can compare it to your order from two years ago). Furthermore, the offer is described at the time of subscription: https://www.rhumattitude.com/cave/box-du-mois/ There is a photo of the box and the description. Customers are also delighted with this new offer, but obviously, if you were expecting to receive the old offer, I understand your disappointment. Additionally, we still sell the old box, not as a subscription but as an individual purchase. The link is here: https://www.rhumattitude.com/cave/la-rhum-box-le-maitre-de-chai/ You will see that the photo is not the same at all. What is unfortunate is that you left this message after receiving the last box. Please let me know if we can do something to make up for this disappointment. I have also emailed you. We can communicate more easily if you wish. Best regards, Olivier from Rhum Attitude

Thank you for your comment. The title of the sample includes the name of the bottle followed by ' - 5 CL' next to it (for 5 centiliters), so the ambiguity seems quite low to us, even though an improvement is possible and planned. If we offered a whole bottle for each order, we wouldn't last long... See you soon on our site! The Rhum Attitude team

Thank you very much for your feedback and see you soon on our site!

Thank you for your comment. Delivery problems can happen with any carrier, and with e-commerce as well. Our added value in this case is to resolve them quickly and well. See you soon on our site!

Thank you very much for your review and see you soon on our site!

Thank you very much for your feedback and see you soon on our site!

Thank you very much for your feedback and see you soon on our site!

Thank you very much for your feedback and see you soon on our site!

Thank you very much for your feedback and see you soon on our site!

Thank you for your order and your comment. In fact, you purchased 2 types of products: 1) The Diplomatico is a "miniature bottle", so it's really a mini bottle: www.rhumattitude.com/cave/diplomatico-reserva-exclusiva-mignonnette-de-5-cl We sell very few of these because few brands offer them. 2) The 3 other rums you purchased are samples. We make them from bottles using a filler. When you take at least one (you can test it), a message immediately appears: "You have added one or more sample(s) to your cart: feel free to learn more about this offer. Learn more." If you click on it, you arrive at the page that clearly explains that these are PET bottles (plastic like water bottles, but more durable) www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure Additionally, there is a second reminder when you reach the cart: "You have at least one sample in your cart, feel free to learn more about this offer. Learn more." The goal of these samples, which are available for almost all our references, is to be able to taste, not to collect (as one can collect "miniatures", and there are specialized sites but they offer a much more limited choice of rums). We understand that one might overlook these explanations, but our goal, on the contrary, is to be transparent to avoid this kind of disappointment. Also, don't forget that if you want to withdraw, you can return the samples to us and we will fully refund you. The Rhum Attitude team.

Thank you very much for your feedback and see you soon on our site!

Thank you for your comment. We are sorry for this incident. Despite all the precautions we take, this can sometimes happen. Just call us at 0175514619 or write to us at [email protected], and depending on the case and your wishes, we can either exchange the bottle or make a commercial gesture.

Thank you for your subscription and loyalty. It is possible to choose the rums, but it is a different formula from the "box of the month" that you have taken; it is the "custom box": https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/

First of all, thank you for your subscription to the box of the month. When subscribing, the quantity is the very first characteristic indicated, precisely to avoid this kind of disappointment: https://www.rhumattitude.com/cave/box-du-mois/ It is about discovering various rums. If you want quantity, we have a cellar with 1300 bottle references: https://www.rhumattitude.com/cave/ A part of the cost of the box corresponds to packaging, the booklet, the bottles, logistics, etc. This explains why the price per liter is higher. Furthermore, you have taken a subscription for several months. As we offered you by email, we can easily refund the remaining months and cancel the subscription. We remain at your disposal. The Rhum Attitude team.

Thank you for your comment. The estimate we display is a high range, knowing that in most cases, it is actually faster. It is true, however, that there are sometimes delays on the part of the carriers and that the indicated date is exceeded by several days. We carefully select our carriers (since the beginning we have parted ways with two of them due to too many difficulties). We are currently working with Chronopost, Colissimo, and Mondial Relay, which are the major players in the market. None are perfect, of course. Furthermore, you placed your order in early December 2018. As everyone knows, that month was difficult for road transport. If the package arrives too late (after a birthday date, for example), you can always refuse it (or not pick it up at the pickup point): it will then be automatically returned to us and we will fully refund you. For truly urgent packages, it is better to go through Chronopost (next day delivery). We wish you a happy new year 2019. The Rhum Attitude team.

Thank you for your order and your comment. The cases are difficult to protect: depending on the type of case, we either lay it flat and slide it along the cardboard, or we leave it with the bottle inside while ensuring good protection around it. For Belgium, the package goes through 2 operators, Colissimo and BPost, who generally handle packages better than others. Despite all these precautions, this kind of incident can happen. That said, when the customer informs us upon receiving their package of any potential damage (for a damaged case, a broken glass, or another issue), we take the necessary steps. In this case, we could have sent you new cases express. Since it is too late for that, we have sent you a discount card valid indefinitely on our website. The Rhum Attitude team.

Thank you for your comment. We wish you a very happy New Year 2019!

Thank you for your comment. You should at least check if the warranty seal has not been broken and if there is clearly no leak or sound of broken glass. It takes a few seconds and it's common sense. We plan to modify the email accordingly. There is more in the email that explains the steps to take in case of a problem: a photo of the opened package and to notify us quickly. In 100% of cases, we find a solution.

Thank you for your comment. Regarding shipping fees, on average we charge what it costs us. We ship from France, so as soon as it's abroad, it's more expensive because we pay for two carriers: La Poste in France, and the local carrier (BPost in Belgium). For Belgium, we also offer delivery to a pickup point which is cheaper (7.90 euros), and shipping costs are free for any order over 140 euros.

Thank you for your comment. We are sorry for this disappointment. If you want to cancel the subscription, we will refund you for the remaining months, please do not hesitate to contact us at [email protected]. We would like to clarify that you subscribed to a monthly box. The bottles are 5 centiliters, which is the first thing we indicate when you go to the page that allows you to subscribe. As for the box, it is made of recyclable cardboard, and we do not see what other material we could use to make it.

Thank you very much for your feedback and see you soon on our site!

Thank you very much for your review and see you soon on our site!

Thank you very much for your feedback and see you soon on our site!

Thank you for your comment. We wish you a very happy new year 2019!

Thank you for your evaluation and your comment. You are right, this kind of situation happens sometimes. No carrier is 100% reliable; however, our role is to compensate for their shortcomings, either by intervening to rectify the situation when possible or by compensating you. We have just sent you a goodwill gesture. We wish you happy end-of-year celebrations.

Thank you for your comment. We wish you happy holidays!

Thank you for your feedback. The reason it took this long is that you chose to pay by bank transfer. This is an option offered by relatively few sites, which we provide, but it delays the delivery since we have to wait to receive the payment in our account before we can ship the package. We received your transfer on the 12th and shipped the package the very next day, on the 13th. The delivery time of 4 working days was then respected (there was a weekend between the two dates). All of this is clearly indicated on our site, especially when you place the order. I wish you happy holidays. Olivier from Rhum Attitude

Thank you for your comment. We wish you happy holidays!

Following a first package lost by the carrier, we sent you a second package which you have received well. Thank you for your comment and for your patience. I take this opportunity to wish you an excellent year 2019! Olivier from Rhum Attitude

Thank you for your comment. In this case, please do not hesitate to email us to report an error of this type. If we have any left, we will immediately send you the missing case or compensate you. I sent you an email to ask which of the 3 references had the missing case so that we can take the necessary steps. I wish you and your loved ones a Merry Christmas. Olivier from Rhum Attitude