The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
6: I can't answer you yet, the gift has not been given and opened, but the fast delivery I will definitely notify you later after opening, thank you
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Louise
Rating: 3 out of 5
18: Very small bottles, for a gift it feels a bit like free goodies and a bit stingy. So, I ultimately didn't give it out of embarrassment.
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Response from rhumattitude.com
19: Thank you for your comment. We are sorry for this disappointment. However, it is clearly stated on the presentation page of the box of the month (it's even in the first sentence) that these are 5 centiliter bottles, which is actually sufficient to taste several. So you received, with the bonus rum of December, a box of 5 bottles x 5 centiliters = 25 cl, along with the tasting booklet. The goal is to discover different styles of rum. If you want quantity, you need to look for bottles (and we have plenty on our site) but that's not the same spirit. Don't forget that it is always possible to retract and return your package for a refund. The Rhum Attitude team wishes you happy holidays!
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Adina D.
Rating: 4 out of 5
30: The only downside is the colissimo service where the delivery person refused to open the package in his presence. Since it is a fragile product (glasses), this should be mandatory.
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Response from rhumattitude.com
31: Thank you for your comment. Yes, you are right, it is a problem often encountered. In case of breakage, you need to take photos of the package with the broken bottle(s) inside and contact us immediately so we can take the necessary steps. The Rhum Attitude team wishes you happy holidays!
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Coirazza
Rating: 3 out of 5
36: No problem with the packaging and the product... The only disappointment was the delay... It was stated as 4 working days and it took 6. Since it was an advent calendar, and I received it late, we were quite disappointed.
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Response from rhumattitude.com
37: Thank you for your comment! We have 100% control over the shipping day: you placed an order on Friday evening, it was shipped Monday morning. For the rest, we entrust the packages to well-known carriers that all e-commerce sites use (colissimo, chronopost, mondial relay...) and we cannot do otherwise. In case of carrier delay, just send us a little email to let us know and we will make a commercial gesture. And if it's really too late (birthday passed, Christmas passed for example) we will bring it back at our expense and refund you.
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CARLIER D.
Rating: 4 out of 5
48: The evening organized to discover new products is a very good idea for rum lovers, a few small things to add to the site, like printing an invitation card to print when it is a gift, thank you
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Response from rhumattitude.com
Thank you for your comment. We take note of the suggestion for the gift card to be printed on the tasting evening page (we did it for this month's box). We will certainly do that after the Christmas rush. We will be happy to welcome you at the end of January! In the meantime, have a great holiday season.
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Lisa
Rating: 3 out of 5
Shipping and reception went well but shipping costs are very high...
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Response from rhumattitude.com
Hello, Thank you for your comment. The bottles are heavy, which is why shipping costs are higher than for other types of goods. Furthermore, delivery to Belgium (the destination country of your order) costs us more than for France. However, overall we are very competitive compared to the prices charged by the competition, which we check regularly. A few additional clarifications: a) we do not make a profit on shipping costs, quite the opposite. With Colissimo for example (the carrier you chose), we pay a bit more than what we charge the customer. b) for Belgium, we offer free shipping just like for France starting from 140 euros. c) we offer a Mondial Relay delivery, including for Belgium, which is cheaper than home delivery. We wish you happy holidays. The Rhum Attitude team
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Muriel B.
Rating: 4 out of 5
The package arrived without any issues and on time.
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Response from rhumattitude.com
Thank you for your comment. We wish you happy holidays!
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Jbm
Rating: 4 out of 5
I recommend... And so I reorder... ??
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Response from rhumattitude.com
Thank you for your comment, and your orders!
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YVON
Rating: 4 out of 5
Pleasant rum without being too sweet.
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Response from rhumattitude.com
Thank you for your comment!
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Julien
Rating: 4 out of 5
Choice, products, site, service, and speed impeccable. One small downside, however: the email asking to open the package upon delivery under penalty of not being able to get a refund if there is a problem. Indeed, it is IMPOSSIBLE to open a package when picking it up at a relay point, and you should know that.
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Response from rhumattitude.com
Hello, Thank you for your comment. No, the pickup points should theoretically accept that we check before signing. But it is true that many refuse, and this is a general problem for e-commerce that is unsolvable. We are working on the subject. Regarding the rare occasions when there is damage and this verification was impossible, we still take the necessary steps, especially if there are photos and if we can see that the customer is acting in good faith. Best regards, The Rhum Attitude team
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bruno S.
Rating: 4 out of 5
Good, product as described, timely delivery, I recommend.
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Response from rhumattitude.com
Thank you very much for this appreciation and see you soon on our site!
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Floriane G.
Rating: 4 out of 5
I loved the customizable gift boxes. Too bad mine arrived with a stain. But I would definitely recommend again.
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Response from rhumattitude.com
Thank you very much for your comment. I contacted you following this, but it was too late (gift). Please do not hesitate to reach out to us immediately when there is an anomaly so that we can correct it. In this case, we can for example resend a package right away via express delivery, it takes 24 hours. See you soon on our website!
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Léoine P.
Rating: 4 out of 5
Package arrived on time. A big thank you. As for the rum, the miniatures are perfect. Tasting in progress.
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Response from rhumattitude.com
Thank you very much for this appreciation and see you soon on our site!
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steeve
Rating: 4 out of 5
All good, received the package.
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Response from rhumattitude.com
Thank you very much for this appreciation and see you soon on our site!
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Charlotte
Rating: 4 out of 5
No delivery problems.
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Response from rhumattitude.com
Thank you very much for this appreciation and see you soon on our site!
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Eric L.
Rating: 4 out of 5
Very good service.
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Response from rhumattitude.com
Thank you very much for this appreciation and see you soon on our site!
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Bruno T.
Rating: 4 out of 5
A respected delivery time. A company at the service of the customer.
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Response from rhumattitude.com
Thank you very much for this appreciation and see you soon on our site!
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JARDINEC
Rating: 3 out of 5
The metal case of the bottle is damaged..
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Response from rhumattitude.com
Hello, Thank you for your alert. Trustpilot review requests are sent 15 days after the package is shipped in order to gather the customer's feedback when the service has been fully completed, including the correction of any malfunctions. Please do not hesitate to contact customer service at 01 75 51 46 19 or [email protected] in the meantime to report any issues. Furthermore, despite the quality of our packaging, this kind of incident can occur when the package is particularly 'jostled' during transport. I contacted you this morning to inform you that we would be sending you a new case. It is currently being prepared and will be shipped out this morning. Best regards, Olivier from the Rhum Attitude team.
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Elisa
Rating: 3 out of 5
Good delivery, free sample offered, to recommend
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Cha
Rating: 4 out of 5
Nothing more to say, perfect in every way
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Response from rhumattitude.com
Thank you very much for your review and see you soon on our site!
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Pierrick
Rating: 4 out of 5
Thank you for your promptness in correcting any mistakes we may make. I recommend Rhumattitude.
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Response from rhumattitude.com
Thank you very much for your review and see you soon on our site!
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Romain B.
Rating: 4 out of 5
Responsive and super fast delivery.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Sébastien P.
Rating: 4 out of 5
Good quality products, delivered on time. Very good interaction by phone. A small doubt about the billing, but everything went well.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Herve
Rating: 4 out of 5
Good products, good deadlines, average prices. I recommend
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our website!
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Pade
Rating: 4 out of 5
Very good rums. Even the rare ones are there. However, shipping costs remain high.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Martine L.
Rating: 4 out of 5
Fast delivery and without problems
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Michel M.
Rating: 4 out of 5
Ultimately a bit too perfect, too round, too soft, too easy to drink. With this rum, you offer exactly the product that your customers thought they dreamed of, except that it lacks character, a true personality. It's, if I may dare the comparison, an excellent Blend but I am sure it will have a lot of success with new rum enthusiasts. For the rest, your logistics are impeccable and your deliveries are fast and without problems.
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Response from rhumattitude.com
Thank you very much for your review and see you soon on our site!
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Jennyfer L.
Rating: 3 out of 5
I had checked that I wanted a gift wrap and I received the bottle rolled in an old crumpled orange paper, so it was not giftable in that state. However, due to an error on my part, I had to contact the company by phone, very friendly and efficient.
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Response from rhumattitude.com
Thank you for your comment. I am sorry for this incident. Our gift packages are flawless when they leave the warehouse and well protected in our parcels... Unfortunately, if the package was particularly mishandled during transport (and this happens with all carriers, not just the one you chose), it can happen that the gift package tears or comes apart. The only thing we can do in this case is to offer a goodwill gesture when you contact us to report the problem. I take this opportunity to remind you that we offer gift wrapping services (which most sites do not), and that we have 2 types of wrapping paper suitable for the situation: a
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MC
Rating: 3 out of 5
Perfect, nothing to say.
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Response from rhumattitude.com
Thank you for your feedback. Despite all the precautions we take, this kind of incident can happen, and please do not hesitate to call us so that we can find an appropriate solution (returning a box if there is still time, providing compensation...). Following our phone conversation just now, on one hand, I am forwarding your interesting suggestion to our logistics team to further secure the type of box you received (a bit unusual for us), and on the other hand, as agreed, I have sent you a voucher for your next order. Best regards, Olivier from the Rhum Attitude team.
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Sandrine B.
Rating: 4 out of 5
Hyper efficient for delivering a bottle for the next day, which was also packaged with a little note inside! Nothing to complain about except to recommend Rhum Attitude!
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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client
Rating: 4 out of 5
Purchase made for a birthday gift. Very satisfied with my order. Small reservation on the delivery as the choice of parcel relay is too limited. Moreover, the one I initially chose was changed. I had to cross Paris to pick up the package..
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Response from rhumattitude.com
Following your feedback, I contacted you to learn more. It was the carrier who unexpectedly changed the relay point you had originally chosen and that we had clearly indicated to him, and we are sorry for this incident. In such cases, please know that you can always inform us and we can intervene, for example, by having the package
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Julien D.
Rating: 4 out of 5
I would have given 5 stars if there hadn't been an incident with Chronopost which is really catastrophic around here... fortunately Rhumattitude is very responsive, and the package arrived, this time by mondial relay, in a more than reasonable time!
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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MARTINE L.
Rating: 4 out of 5
Product as described. Good packaging. I recommend this site... customer service is attentive.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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FRANCK
Rating: 4 out of 5
Very interesting principle, correct reception (2 so far), it would be nice to have a little recap with some ideas for criteria to rate as you taste, like a logbook.
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Response from rhumattitude.com
Thank you very much for your review and see you soon on our site!
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OLIVIER
Rating: 4 out of 5
It could have been perfect but one of the samples arrived damaged... Given how the bottles are packaged, it suggests a shock upstream.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Joffrey B.
Rating: 4 out of 5
Very fast, perfect just to review the boxes for shipping because they seem a bit too fragile given the brutality of the delivery people!! Good site, I recommend!!
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Response from rhumattitude.com
Thank you very much for your review and see you soon on our site!
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roland S.
Rating: 4 out of 5
For me, there isn't much to say. Or maybe a very professional site, fast delivery without any damage, thank you??
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Response from rhumattitude.com
Thank you very much for your review and see you soon on our site!
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Jérôme
Rating: 4 out of 5
Order processing as expected. However, the vintage is not indicated, and 2017 (the one I received) is significantly worse than 2016. A bit disappointed as a result.
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Response from rhumattitude.com
Hello, Thank you for your comment. When the vintage is not specified on the site - which, unless I'm mistaken, is the case for the rum you purchased - and if you still want a specific vintage, you need to contact us before placing the order so we can check if we have it in stock and send it to you. That said, I am sending you a small gift card for your next order as a commercial gesture. Best regards, Olivier from the Rhm Attitude team.
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A.
Rating: 3 out of 5
While the tasted rums are of quality, the presentation and packaging of the box are of average quality compared to the price paid. The labels on the bottles are printed on very low-quality paper and are almost unreadable. It's a shame! In terms of service, the boxes arrive on time and customer service is responsive!
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Response from rhumattitude.com
Hello, Thank you for your comment. Regarding the labels, we are currently reviewing them to improve the design. Best regards, Olivier from Rhum Attitude
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customer
Rating: 4 out of 5
Good products
Response from rhumattitude.com
Thank you for your comment. See you on our website ! Rhum Attitude Team
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