The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Thank you very much for your feedback and see you soon on our site!
C
customer
Rating: 4 out of 5
A good idea, good rums but I found the packaging a bit minimalist unfortunately. I would have liked a slightly larger box with more elegance. But the gift had its effect :)
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Déborah C.
Rating: 4 out of 5
Really good but Glass bottles would be a plus
Response from rhumattitude.com
Thank you for your comment. We know people would prefer but it would be more expensive and breakable...
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christophe R.
Rating: 3 out of 5
reasonable price and the little free sample very commercial
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
C
customer
Rating: 4 out of 5
2 broken samples. however replaced quickly with even an additional sample! Top!
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Julien B.
Rating: 4 out of 5
It's a shame that for a bottle offered for over 200€ of purchase, it's just a small 5ml sample flask.
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Response from rhumattitude.com
Thank you very much for your feedback. Yes, but the content of the sample varies with the amount... For over 200 euros, you get premium complimentary samples. See you soon on our website!
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customer
Rating: 4 out of 5
A professional store with a good selection.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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customer
Rating: 4 out of 5
I would have preferred another delivery method than Mondial Relay. Near my place, they are not great in terms of opening hours from Monday to Saturday from 9 am to 6 pm, so it only leaves me Saturday.
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Response from rhumattitude.com
Thank you for your feedback. We offer Mondial Relay, Chrono Relais, Collissimo Mon Commerçant, and Colissimo Mon Bureau de Poste. We have almost all of them to find the carrier that suits us best near our home. However, sometimes no pickup point is offered, and we regret that. The geographical network is gradually improving as new merchants start to become pickup points. The Rhum Attitude team
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Laure T.
Rating: 4 out of 5
We were a bit disappointed with the rums offered. Indeed, I had indicated that I do not like spiced rums but we received a few... However, the customer service is top-notch! Thank you. After explanations, we understand that you want to improve. Thank you and good luck.
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Response from rhumattitude.com
I am sorry for this disappointment. I do not understand where you indicated that you do not like spiced rums? The preferences only concern the boxes of December and June: we then offer a 5th rum based on your preferences. For the December box (bonus rum), you received a Montebello 3 years which corresponds well to your initial choice "old agricultural rum pure cane juice (Martinique, Guadeloupe...)" The other rums are not "free" otherwise we would not manage. The goal of the box is to discover all types of rum, including arranged, spiced, white, etc. However, there must be at least 3 old rums out of the 4. Everything is explained on the website. I remain at your disposal. Best regards, Olivier from the Rhum Attitude team.
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Morgane
Rating: 4 out of 5
Good product quality and shipping service ! I recommand :)
Response from rhumattitude.com
Thank you for your feedback and see you soon on our site !
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Pauline
Rating: 4 out of 5
Good box. Really like all of them.
Response from rhumattitude.com
Thank you for your feedback and see you soon on our site !
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Julien
Rating: 4 out of 5
Package arrived on time but the bottle's carton arrived slightly damaged. A shame for a gift. The other bottle was perfectly wrapped and protected. I still recommend this site.
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Response from rhumattitude.com
Thank you for your feedback. Do not hesitate to contact us when this kind of thing happens. Even if it is too late to exchange the bottle, we can at least compensate you for the damage. The Rhum Attitude team
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STEPHANE F.
Rating: 4 out of 5
Very good site, fast delivery, reasonable prices
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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customer
Rating: 4 out of 5
Quality service, nothing to say!
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Catherine
Rating: 4 out of 5
The doses are good. It would be interesting to ask for feedback on the box sent each time, and thus adapt to the customer's taste for the next box. So many different rums!
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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A. D.
Rating: 4 out of 5
Everything went well except one of the boxes had tears. A shame for a bottle costing over 300€.
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Response from rhumattitude.com
Good evening, despite all the care we take in protecting the bottles and cases, such incidents can happen, especially when the packages are destined for abroad. In this case, do not hesitate to contact customer service at +33 1 75 51 46 19 or [email protected]. There is still time. Best regards, the Rhum Attitude team
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Raynald C.
Rating: 4 out of 5
Nothing special to say. Reviews are always good to read.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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customer
Rating: 4 out of 5
Nothing much to say, on time delivery, well presented products, and some very nice rhum discoveries, thank you :-)
Response from rhumattitude.com
Thank you very much for your comment. See you soon on our website!
C
customer
Rating: 3 out of 5
I had to call back to get my second box... it arrived later... which is annoying when it's a gift... The quality and variety of rums is great.
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Response from rhumattitude.com
Good evening, Yes, it is a very unusual problem we had with your second package. Now that we understand, it won't happen again. We renew our apologies. Thank you for the comment and see you soon. The Rhum Attitude team
C
customer
Rating: 4 out of 5
Very serious site, always interesting choices of rums, first delivery very fast (Christmas period). We loved the booklets explaining the origin, nose, and aromas of each rum. The only downside = the aesthetics of the bottles, the ones from the old boxes were better.
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Response from rhumattitude.com
Thank you for your comment! The old boxes were also much more expensive... We chose to prioritize price over the marketing aspect of the packaging while maintaining the same level for the rums.
C
customer
Rating: 4 out of 5
We were looking for an original gift idea for the holidays. We made the right choice and the gift was very appreciated. Good value for money, a possibility to choose different addresses between the first shipment and the following ones. Great! One point could still be improved even if it is quite correct: the packaging could be even more refined.
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Response from rhumattitude.com
Thank you for your comment. We take good note.
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CoJu
Rating: 4 out of 5
Good quality rums Varied and original Bottles a bit small
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Response from rhumattitude.com
Thank you for your comment. The quantity is designed so that we can offer this monthly box for less than 30 euros including delivery while allowing a wide variety of rums to be tasted.
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Arnaud
Rating: 4 out of 5
The order arrived quickly, and the ordered products are very good
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Response from rhumattitude.com
Thank you for your comment!
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Cécile
Rating: 4 out of 5
Since it was a gift, I couldn't see the contents. The gift wrap disappointed me because it was of poor quality, maybe consider a real card for messages.... However, the delivery was made on time. This site seemed serious to me, I will surely recommend.
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Response from rhumattitude.com
Good evening, Thank you for your comment. I do not understand about the gift card since it is a real card with a photo on one side (the image of the site with the chairs in front of the sea) and on the other side the text. What did you receive? As for the quality of the paper, we actually reviewed this point a few months ago following a few messages of this type, so from our point of view, it is really of good quality. I will send you a separate email to understand, there may have been a malfunction regarding your order, so that we can improve our preparation processes. Best regards, Olivier from Rhum Attitude
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Joris D.
Rating: 4 out of 5
Small issue with the logistics platform that forgot the 5cl sample! After several reminders, a second forgetfulness of this sample! I will probably have it in the next order! Too bad otherwise everything would have been perfect...
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Response from rhumattitude.com
It's true that we had to redo it twice, you are absolutely right. In any case, the box with the promised additional sample has been waiting for you at the pickup point since February 3rd, so please don't delay! It will automatically come back to us after 2 weeks otherwise. See you soon, Olivier
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pauline
Rating: 2 out of 5
Very disappointed with the quantity. The bottles are tiny like miniatures. It's not worth the price, better to buy 2 or 3 good bottles of rum for 90 euros. The packaging is nevertheless very nice.
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Response from rhumattitude.com
Hello, Thank you for your feedback. I am sorry for this disappointment. The capacity of each bottle is indeed clearly indicated on the offer presentation page, and we have also included a photo of the samples in front of a glass so that one can realize the size. The spirit of this offer is indeed not quantity, and for that, the bottles are obviously much more appropriate as there are no logistics costs for repackaging, packaging, booklet, etc. For 90 euros you get 3 boxes (including shipping costs) so you can discover 12 rums (and even 3 bottles of these rums would cost more than 90 euros) The goal of this offer is to discover many rums, and for that, 5 centiliters are more than enough (we do a tasting with 1 to 2 centiliters in the glass). I can completely cancel and refund you the last 2 boxes of your 3-month subscription if you want, just contact us at [email protected] Olivier from Rhum Attitude
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Mademoiselle
Rating: 4 out of 5
Very good site. Loyalty in line with the proposals made. A good rum, a good selection. I highly recommend this site.
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Response from rhumattitude.com
Thank you for your comment!
C
customer
Rating: 4 out of 5
Very nice idea for an original gift.
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Response from rhumattitude.com
Thank you for your evaluation!
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Emi94
Rating: 4 out of 5
I had an issue with a box not received, the response and follow-up afterwards was perfect. That's why I don't give 5 stars but still very good
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Response from rhumattitude.com
Thank you for your comment! Yes, delivery incidents happen and no online sales site can guarantee zero risk; it's impossible to uphold. However, our added value in this case is our responsiveness to find solutions and resolve the issue.
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mathieu F.
Rating: 4 out of 5
Efficient and serious
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Response from rhumattitude.com
Thank you for your appreciation!
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Thibault B.
Rating: 4 out of 5
Serious company, wide choice. Customer service is courteous and responsive. Highly recommended!
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Response from rhumattitude.com
Thank you for your comment!
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Grégoire
Rating: 4 out of 5
Good and efficace
Response from rhumattitude.com
Thank you for your evaluation !
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Leamauff
Rating: 3 out of 5
I am disappointed because the presentation of the rum bottles does not resemble the photo on the site. The rum arrived in small glass bottles whereas on the site the box is presented with small test tubes which, in my opinion, added to the originality of the product.
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Response from rhumattitude.com
Thank you for your feedback, and I apologize for this disappointment. However, I would like to clarify the following points: You subscribed to a "box of the month". The photo and explanations correspond to what you received: https://www.rhumattitude.com/#box-du-mois We also have another box, which is more expensive (double the price if we consider shipping costs), which is purchased separately in the shop: https://www.rhumattitude.com/boutique/la-rhum-box-le-maitre-de-chai/ The rums in this box are indeed contained in screen-printed "test tubes". These two offers are clearly presented independently, in different places on the site, and from our point of view, there is no ambiguity. I sent you a message to ask for more details regarding this confusion. Perhaps you saw a presentation on another site that talked about us and misled you? Furthermore, we are obviously ready to cancel the subscription and refund you for the last two remaining months, or to make a commercial gesture. Please feel free to respond to the email we sent you. Best regards, Olivier from the Rhum Attitude team.
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raynald
Rating: 4 out of 5
Very good site, with explanations about rums, fast delivery
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Response from rhumattitude.com
Thank you for your comment!
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customer
Rating: 4 out of 5
Not 5 stars because I would have preferred the bottles to be glass, more charm! The rest is perfect!
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Response from rhumattitude.com
Thank you for your comment. If you understood that it was not glass at the time of ordering, then that's perfect! We will continue to use PET bottles (the same plastic as mineral water bottles but with a thicker wall making them particularly durable) for two reasons: to provide the cheapest sample service possible for our customers, and to minimize breakage during transport.
C
customer
Rating: 4 out of 5
Following my order, a product was no longer in stock, so I was called to inform me and to know if I wanted a refund or if I wanted to replace it. If there hadn't been this issue, I would have given 5 stars.
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Response from rhumattitude.com
Thank you for your comment. Everything we sell on our online store is in stock. However, we are not immune to an inventory discrepancy (which happened in your order case) but it is extremely rare.
C
customer
Rating: 3 out of 5
Average email and phone contact.
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Response from rhumattitude.com
Thank you for your comment. I had personally responded and I remember our exchanges. I see how I could do better next time to respond to the type of question asked. I also see that you have ordered again on our site, so I thank you for your loyalty and, therefore, for your understanding. Best regards, Olivier from Rhum Attitude
C
customer
Rating: 4 out of 5
Everything received on time and as ordered. The packaging could be reinforced more.
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Response from rhumattitude.com
Thank you for your comment. We have been shipping bottles for over 3 years now and we have continuously optimized our packaging method. Breakages have become extremely rare. However, if there are any damaged bottles or cases despite all precautions taken, please do not hesitate to report it to us and send us photos so that we can take the necessary steps to replace or compensate you. Best regards, Olivier from Rhum Attitude
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MICHEL C.
Rating: 3 out of 5
Mixed impression regarding the delivery. The delivery people tried several times and called me in Paris while the recipient was in Lyon. I tried to explain to them but the sketch lasted 3 days! And yet I had given all the details! Incomprehensible.
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Response from rhumattitude.com
Thank you for your comment. Following this, we exchanged emails, which allowed us to understand what had not worked and to plan an improvement on our site, and also to make a commercial gesture to you following these delivery difficulties. Best regards, Olivier from Rhum Attitude
C
customer
Rating: 4 out of 5
It's a shame there is no gift card when giving it as a gift!
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Response from rhumattitude.com
Thank you for your comment. There is indeed a gift card option (with a personalized message), and also an option for gift wrapping. Looking at your order, I see that you selected neither. On the first subscription page 'Choose the plan that suits you' there is a box to check 'For a gift (gift wrapping, personalized message, possibility to choose 2 different addresses: 1st box at your place to give in person and the others directly to the beneficiary)' I think this is the option you did not check. Best regards, Olivier from Rhum Attitude
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