Customer reviews of rhumattitude.com

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9,7 /10
Overall rating: 9,7 out of 10
Based on 9 977 published reviews

Summary of reviews

The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.

Reviews 1, 2, 3 and 4 stars

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C
Client
Rating: 4 out of 5
I don't have an opinion yet, it's a gift but the person who received it seemed delighted.
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Response from rhumattitude.com
Thank you for your comment.
J
Julien
Rating: 4 out of 5
Very good products, deadlines respected, just a small issue during delivery, the bottles were put in several packages that were delivered bit by bit; for the rest, it was perfect.
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Response from rhumattitude.com
Thank you for your comment. It is true that when there are many bottles, the carrier handles each package independently (this is called 'multi-package'). Most of the time everything arrives at the same time, but sometimes separately.
S
Sylvain
Rating: 4 out of 5
Nothing to say, well-packaged parcel, reasonable deadlines, sufficient communication.
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Response from rhumattitude.com
Thank you for your comment!
K
kheelan
Rating: 4 out of 5
0 : Very well packaged article. Nothing to complain about.
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Response from rhumattitude.com
Thank you for your comment!
P
patrick F.
Rating: 4 out of 5
10 : Very good except for the way to notify that the package has arrived at its destination.
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Response from rhumattitude.com
Thank you for this very useful alert. After checking with you, you indicated your landline on our site, which is why you did not receive an SMS. We will modify the site to clearly indicate that it is preferable to provide a mobile number.
C
Cyril
Rating: 4 out of 5
22 : Fast processing and shipping. The only downside is the price, a bit too high.
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Response from rhumattitude.com
23 : Thank you for your appreciation.
C
Client
Rating: 4 out of 5
36 : Packaging a bit limited, but everything arrived well without any problems.
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Response from rhumattitude.com
Thank you for the clarifications you provided following your comment. The fact that there was 'play' in the box is unusual: the logistics team takes care to ensure that the items are well secured. We have made the team aware following your remark.
C
Client
Rating: 3 out of 5
play
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Response from rhumattitude.com
Thank you for your comment. Of course: these are not miniatures but rather samples intended primarily to expand knowledge about rum. Everything is explained on our website (the fact that it is P.E.T. and not glass, the close-up photos of the labels which are meant to provide information about the rum and not to reproduce the original label...). These explanations are indicated in many places. Very few rum brands produce 'miniatures' and when they do, it is rarely for the most interesting rums, so if we were to settle for that, we wouldn't be able to offer more than 700 references in samples.
B
Biton
Rating: 3 out of 5
38 : The miniatures are plastic and the labels do not resemble the original bottles at all..
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Response from rhumattitude.com
Thank you for your comment. Not at all! You can obviously send a package to a private individual. You even have the choice of carrier: Colissimo, Chronopost, or GLS. It's just a bit more expensive (a few euros more) simply because it costs us more. You can even send the first box to your home (for the surprise effect), and then the following boxes to a pickup point. If you can't find how to do it during the order, don't hesitate to call us, we will help you! We're here for that.
C
Client
Rating: 4 out of 5
miniatures
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Response from rhumattitude.com
Thank you!
C
Client
Rating: 4 out of 5
40 : I find it unfortunate that for a gift we cannot send it directly to the person. We have to receive it at a relay point.
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Response from rhumattitude.com
41 : Thank you for your comment. Not at all! We can obviously send a package to an individual. You even have the choice of carrier: colissimo, chronopost, or GLS. It's just a bit more expensive (a few euros more) simply because it costs us more. You can even send the first box to your home (for the surprise effect), then the following boxes to a relay point. If it's during the order that you can't find how to do it, don't hesitate to call us, we will help you! We are here for that.
C
Client
Rating: 3 out of 5
Efficient after-sales service but unfortunately incompetent carrier.
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Response from rhumattitude.com
Thank you for your comment. However, it is one of the best (Chronopost). Unfortunately, no carrier is 100% reliable: incidents sometimes happen and the local team can be of varying quality. As you said, in case of a problem, what we owe you is impeccable after-sales service to act as an intermediary with the carrier and resolve the issue and/or compensate you. Olivier from Rhum Attitude
C
Client
Rating: 4 out of 5
Delivery made on time, to the designated place... no issues
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Response from rhumattitude.com
Thank you for this comment.
C
Client
Rating: 4 out of 5
Perfect !!!!
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Response from rhumattitude.com
Thank you!
C
Client
Rating: 4 out of 5
Very wide choice in rum. Delivery in 4 days.
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Response from rhumattitude.com
Thank you for your comment!
G
Goncalves
Rating: 3 out of 5
The rum is good overall but the presentation is zero, very disappointed, the packaging is very poor, the explanatory sheet is zero. Very disappointed, I shouldn't have taken the three-month subscription. I won't renew my subscription, especially for a gift, I was very disappointed.
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Response from rhumattitude.com
Thank you for your comment and for your subsequent call to clarify the situation: it was a preparation error. You had not received the booklet with the explanations, so I resent it to you. Furthermore, following my proposal that you accepted, I refunded you for the last 2 months, so you will have only received the first box in total. In general, you can always withdraw even if you have paid for several boxes in advance: just write to us at [email protected]. Best regards, Olivier from Rhum Attitude
C
Client
Rating: 4 out of 5
Very, very satisfied. Very professional site and top product.
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Response from rhumattitude.com
Thank you for this comment!
G
Gaand J.
Rating: 3 out of 5
Fast shipping, diverse choices, and especially rums that are hard to find elsewhere at the proposed prices. Rhum Attitude has gained a customer.
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Response from rhumattitude.com
Good evening, Thank you for your feedback. This is the second time we have received a comment of this kind, so we will take the necessary steps to ensure that the gift wrapping is always opaque. Even though it is a free service, it must be done properly. I remain at your disposal. Olivier from the Rhum Attitude team
C
Client
Rating: 4 out of 5
Everything went well for the delivery, I am still disappointed with the requested gift wrapping, just simple paper so thin that you could see through it. I had to redo a proper gift wrapping.
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Response from rhumattitude.com
Thank you for this comment.
C
Client
Rating: 4 out of 5
Serious site. A small delivery issue due to the post. Resolved very quickly. Very good and quick response from Rhum Attitude regarding this issue.
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Response from rhumattitude.com
Thank you for your comment.
C
Client
Rating: 4 out of 5
8: Order received on time. Nothing to say.
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Response from rhumattitude.com
Thank you for this comment.
O
Olivier
Rating: 4 out of 5
10: Fast and efficient service, careful packaging. There was a small issue with my last order, customer service reacted quickly with efficiency and kindness.
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Response from rhumattitude.com
Thank you for this comment!
S
Sébastien
Rating: 4 out of 5
24: Perfect delivery. Regarding the rum, I didn't like it too much.
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Response from rhumattitude.com
Thank you for this comment. Sorry about the rum. We have over 1000 references. Before buying a bottle, there are 2 options: 1) write to us or call us for advice 2) order samples to try. I remain at your disposal. Olivier from the Rhum Attitude team.
T
Thierry S.
Rating: 4 out of 5
30: Delivery as expected, very good condition of the item, deadline respected.
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Response from rhumattitude.com
31: Thank you for your comment!
C
Client
Rating: 4 out of 5
36: Serious, fast, wide choice... well done!
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Response from rhumattitude.com
Thank you!
J
jean-louis
Rating: 4 out of 5
40: Order on this site with available product. Delivery on time and well protected. One small thing missing is to inform the customer by email about the shipment of the order. It is necessary to ensure proper acknowledgment of the order as well as its follow-up by informing the customer at each stage.
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Response from rhumattitude.com
Thank you for your comment. We of course inform the customer of the shipment by providing the package references to track it on the carrier's website. I just resent you the email. Maybe it was in your spam? I remain at your disposal for any further clarification. Olivier from the Rhum Attitude team.
M
Marie
Rating: 4 out of 5
46: Compliant and interesting products, short delivery time.
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Response from rhumattitude.com
Thank you for your comment!
N
Nanie 2.
Rating: 4 out of 5
Perfect first order! Good communication, nice packaging, fast delivery. A small improvement possible: include a small description of each rum (origin, tasting...). See you soon for the next order.
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Response from rhumattitude.com
Thank you for this comment. We take your opinion into account for future improvements.
C
Christophe G.
Rating: 4 out of 5
Everything is perfect. No bad surprises to report. Only issue with the Mondial Relay point.
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Response from rhumattitude.com
Thank you for your comment. We are sorry for this Mondial Relay issue. No carrier is 100% reliable, but we closely monitor the performance of each one and we take action with them to constantly improve the delivery service.
S
Steph E.
Rating: 4 out of 5
Fast and reasonable in terms of price.
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Response from rhumattitude.com
Thank you for your comment.
C
Client
Rating: 4 out of 5
Speed, efficiency, and perfectly packaged package. Moreover, good value for money... Cheaper than on other sites. I will order again without hesitation.
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Response from rhumattitude.com
Thank you for your comment.
C
Client D.
Rating: 3 out of 5
Too bad!! The content is excellent but the packaging is of very disappointing quality. The package or rather the envelope arrived and we already knew what it contained. Indeed, it smelled of rum all over!.... I opened the envelope and there was the disappointment. Small plastic bottles with labels stuck crookedly. Upon opening, even more disappointed because I struggled to open one of the bottles. The screw cap turned endlessly. I didn't want to drink it all at once and the new surprise, impossible to screw back 2 out of 3 bottles... Luckily the rum itself lived up to its promises. It's a good idea but the packaging is very disappointing for the price asked. It feels cheap for exceptional rums especially at 15€ for 5cl....
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Response from rhumattitude.com
Thank you for your comment. We take note of this incident (I am referring to the impossibility of resealing certain bottles). This is the first time we have received this feedback and we will monitor this point. Regarding the labels, they are applied by hand which explains why they are sometimes crooked. As for the choice of PET (recyclable plastic suitable for spirits), it is intentional because it is the only way to ensure zero breakage and to offer the prices we practice for samples. I remain at your disposal and hope to see you again on our site. Olivier from the Rhum Attitude team.
B
Befa_one
Rating: 4 out of 5
Very satisfied with the package and the speed of delivery, a good point for the small tasting glasses as a surprise, however disappointed with the Belgian carrier, dll? Who did not want to let me open the package to check the condition of the contents before making me sign! Once signed, he slipped away, citing his schedule and his boss's instructions! So no way to refuse the package in case of damage, as mentioned in the reception instructions received from Rhum Attitude.. Finally, the package was in very good condition..
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Response from rhumattitude.com
Thank you for your very helpful comment. All carriers must allow the package to be opened to check the condition of the goods. In this case, you can refuse to sign. We will raise this point with Chronopost so they can address it with their relay in Belgium. Thank you again for this alert. The Rhum Attitude team.
C
cyril
Rating: 3 out of 5
Package well received, well packaged, but it's just the taste that I didn't appreciate, that's my fault, I didn't know!! I will try the samples next time.
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Response from rhumattitude.com
Thank you for your comment. Yes, when you don't know, it's best to take samples indeed. No tasting note can replace the act of tasting.
M
Monsieur M.
Rating: 4 out of 5
Great site with a large selection, package received in 48 hours plus beautiful glasses, thank you again
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Response from rhumattitude.com
Thank you for your comment!
M
Mel
Rating: 4 out of 5
Fast delivery, products well packaged to avoid shocks during transport. Interesting prices and range of products.
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Response from rhumattitude.com
Thank you for your comment!
F
Florence C.
Rating: 4 out of 5
I only give 4 stars out of 5 because the second box did not leave on the scheduled day and I had to ask for it, but the responsiveness was there and we are eagerly awaiting the third box. The products are very well presented in glass tubes branded with the rum distilleries and the boxes are very well packaged! The format is perfect to fit in a mailbox in case of absence at delivery. Very good product, I recommend.
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Response from rhumattitude.com
Thank you for your comment!
C
Client
Rating: 4 out of 5
Very good! The chosen varieties are excellent. Just a bit pricey
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Response from rhumattitude.com
Thank you for this review! We are working to find the best prices and pass them on to our customers. Thanks to this, little by little our prices are decreasing on certain references.
C
Client
Rating: 4 out of 5
Following a product error at delivery, Rhum Attitude's responsiveness was great. Exchange at their expense, and a gift with the new delivery. I would not hesitate to place new orders with this merchant where choice and information are plentiful. Thank you Olivier and see you soon on the site. Patrick Barbot
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Response from rhumattitude.com
Thank you Patrick!
C
Client
Rating: 4 out of 5
Very good discovery!!! And the historical part about rum is also very good!!! Well done!!! Looking forward to the next package
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Response from rhumattitude.com
Thank you!