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C
Rating: 5 out of 5
Great attention to my order. Very very nice customer service. Thank you !
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Customer reviews of rhumattitude.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 10 077 published reviews
Summary of reviews
Rhumattitude.com consistently delivers fast, reliable service with prompt delivery and careful packaging, keeping orders well protected and on time. The store offers a thoughtful selection of bottles and samples, with clear product references, well-presented packaging, and attractive pricing that customers appreciate. Customers repeatedly note excellent communication and helpful service, along with smooth, efficient order handling and dependable shipping. The experience is reinforced by long-term loyalty, positive recommendations, and repeated satisfaction across multiple orders.
Reviews 1, 2, 3 and 5 stars
Reset filtersR
Rating: 5 out of 5
A bit of difficulty with package reception due to the carrier, but package received intact. Quality product, very good rum.
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A
Rating: 1 out of 5
I was supposed to receive a sample chosen during the order. Nothing in the delivery
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Response from rhumattitude.com
It is possible that the option you chose was mistakenly modified during a change in pricing tier, for example.
Following your completely legitimate feedback, we sent you an email to make a commercial proposal to which you responded positively.
The Rhum Attitude team
Following your completely legitimate feedback, we sent you an email to make a commercial proposal to which you responded positively.
The Rhum Attitude team
J
Rating: 5 out of 5
package compliant and received on time
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A
Rating: 5 out of 5
Satisfied with the site However, I appreciate the Eminente rum less Tastes and colors
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L
Rating: 5 out of 5
My order arrived quickly. I had a problem with the delivery. However, the customer service was very responsive and we were able to locate the package without any issues.
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D
Rating: 5 out of 5
Order and delivery are excellent and very fast
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E
Rating: 5 out of 5
Order received quickly. Well packaged. Serious site
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P
Rating: 5 out of 5
Product received without damage as it was well packaged.
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R
Rating: 5 out of 5
Wide range of offers, good quality products. However, the sender must specify the obligations of the carrier.
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A
Rating: 5 out of 5
Very happy with my purchase, it arrived in less than forty-eight hours and the rum is very good, perfect!!
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G
Rating: 5 out of 5
Fast, quality packaging and very responsive customer service.
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E
Rating: 3 out of 5
Order: Emperor finish Pope Clement. The box was marked with dusty fingerprints (embarrassing for a gift!) and catastrophic delivery from UPS (not Rhum Attitude's fault). This is the first time this has happened…
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Response from rhumattitude.com
Hello,
Thank you for your feedback and your order.
Regarding UPS, we are working with them to resolve these known issues.
Regarding the fingerprints, the preparation team is made aware to first not add to them, and also to identify and remove them as best as possible when they occur. Despite all our precautions, it happens that some escape our vigilance.
In any case, I have sent you a voucher of 4 euros valid indefinitely.
Best regards,
Olivier from the Rhum Attitude team
Thank you for your feedback and your order.
Regarding UPS, we are working with them to resolve these known issues.
Regarding the fingerprints, the preparation team is made aware to first not add to them, and also to identify and remove them as best as possible when they occur. Despite all our precautions, it happens that some escape our vigilance.
In any case, I have sent you a voucher of 4 euros valid indefinitely.
Best regards,
Olivier from the Rhum Attitude team
J
Rating: 5 out of 5
Large range, fast delivery. Thank you.
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J
Rating: 5 out of 5
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J
Rating: 5 out of 5
Fast service, compliant products and well packaged... Magnificent!
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M
Rating: 5 out of 5
Impeccable delivery and content very appreciated by the recipient
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R
Rating: 5 out of 5
perfect service! friendly help with problems, great rhums! i'd order there all the time!!
I
Rating: 5 out of 5
Very good
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S
Rating: 1 out of 5
I wanted a sample with my bottle and not a gift voucher, I sent a message to change that as soon as I saw the order and it remained unanswered so I'm not happy
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Response from rhumattitude.com
Hello,
thank you for your order and your feedback.
We cannot find any trace of your message, how did you send it? It may be a handling error on our part. We make sure to respond to every message.
It is possible that you initially chose a sample and that the offered product reset (this can happen when changing price tiers after modifying the cart, for example). We have planned to remedy this with a specific alert.
In any case, I suggest either visiting our shop in Brussels to take a sample of one of our barrels, or using your voucher of 3 to 10 euros so that you can take a corresponding one during your next order.
thank you for your order and your feedback.
We cannot find any trace of your message, how did you send it? It may be a handling error on our part. We make sure to respond to every message.
It is possible that you initially chose a sample and that the offered product reset (this can happen when changing price tiers after modifying the cart, for example). We have planned to remedy this with a specific alert.
In any case, I suggest either visiting our shop in Brussels to take a sample of one of our barrels, or using your voucher of 3 to 10 euros so that you can take a corresponding one during your next order.
A
Rating: 5 out of 5
Excellent rum, really very spicy, well received thank you, the taste is slightly different from the straight and barrel number 111 from 2020 but it's top
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P
Rating: 5 out of 5
Order received well, as usual. Thank you
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M
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Impeccable, fast and careful delivery. I recommend the site, many references and perfect service.
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A
Rating: 5 out of 5
Wide selection of different rums at very competitive prices and express delivery, I recommend!!!
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M
Rating: 5 out of 5
Awesome service, product was delivered the day after. Nothing to fault. Keep it up 👍
P
Rating: 5 out of 5
Great service. Thank you
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D
Rating: 5 out of 5
as always on top I was just surprised by the pickup point I must have made a mistake in the order thank you for everything keep it up like this
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P
Rating: 5 out of 5
Extremely fast delivery.
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S
Rating: 5 out of 5
Simple order, fast shipping, perfect!
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J
Rating: 5 out of 5
Very satisfied with the order. Small issue with the UPS delivery (package placed in a different location than indicated) but the customer service was able to quickly resolve the problem.
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D
Rating: 5 out of 5
goods as described, fast delivery, fair price
P
Rating: 5 out of 5
Top
S
Rating: 5 out of 5
Impeccable delivery, very careful
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R
Rating: 5 out of 5
Speed and seriousness as usual, Top!
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J
Rating: 5 out of 5
Top communication, problem solved as quickly as possible and never disappointed with the orders.
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G
Rating: 5 out of 5
Very satisfied
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J
Rating: 5 out of 5
Despite a delivery hassle, the customer service was top-notch and frequently contacted me for follow-up. Thank you!
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F
Rating: 2 out of 5
very long shipping delays, supposedly due to a move. I suppose this was planned so the announced delays should have taken that into account. Then no follow-up received from UPS. My package almost left before I was informed of its presence at the relay. a first failed experience.
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Response from rhumattitude.com
The move was indeed announced for orders placed between June 2 and June 5. Orders from Friday, June 6 (including yours) should have shipped by Monday. However, we encountered difficulties greater than anticipated, so some orders were delayed and we are truly sorry for that. You were also entitled to a voucher, you just needed to indicate the proper receipt of your package. We have just sent it to you. Finally, regarding UPS, we have changed carriers and adjustments are still ongoing to ensure that customers are better alerted. All of this is well below our usual services, which are returning to normal.
The Rhum Attitude team
The Rhum Attitude team
P
Rating: 3 out of 5
I sent you an email with photos of the damaged cork; Since it was for a gift, I am a bit disappointed
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Response from rhumattitude.com
Hello,
Photo well received. This is a manufacturer's defect that is impossible to identify before shipping. We have made a commercial proposal by email, do not hesitate to respond.
Best regards,
the Rhum Attitude team
Photo well received. This is a manufacturer's defect that is impossible to identify before shipping. We have made a commercial proposal by email, do not hesitate to respond.
Best regards,
the Rhum Attitude team