The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
As a long-time customer, I am very disappointed to learn that shipping costs are no longer included when the order exceeds 140... mine was over 800... I don't find that commercial.
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DANIELLE M.
Rating: 1 out of 5
Hello, upon receiving my Advent calendar, I realized that the small bottles were rolling around in the box so I had to open it to reposition everything properly. The labels without information are not great because usually during the tasting, if the rum is liked, we keep the mini bottle and it becomes a future gift, here it's not possible so it's useless.
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Response from rhumattitude.com
Thank you for your order and your feedback. Regarding the labels without information, it was indicated on our site: 'The tasting is done blind as the name of the rum is not indicated on the bottles. A QR Code present on the label allows access to all the details of the tasted cuvée and the history of its distillery. The QR Code also allows access to a tasting video accompanied by a member of the distillery.' We apologize for the repositioning of the bottles in the calendar. We will see how to avoid this in the future. Following your feedback, we called you and offered a return. The Rhum Attitude team
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christian-mahewanadoo.fr
Rating: 3 out of 5
The delivery was rather long: it took 4 days to go from Toulouse to Fonsorbes (20 km).
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Response from rhumattitude.com
Thank you for your order and your feedback. You ordered on Wednesday, August 7 via Mondial Relay. We indicate a delivery in +4 working days, as a guideline and not contractual, which gave a theoretical delivery on Tuesday, August 13, and your package arrived at the pickup point on Wednesday, August 14, so with an additional day. To go faster, you need to opt for a chrono relay solution, which is more expensive but much faster (J+1). The Rhum Attitude team.
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VINCE
Rating: 3 out of 5
Different bottle number between the box and the bottle, otherwise correct packaging.
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Response from rhumattitude.com
Thank you for your order and your feedback. Following your alert, the stock has been checked and it seems that all the bottles have the same defect. Usually, this bottler does not number the cases. They probably made a mistake labeling the cases with the bottle labels. We have reported the inconsistency to the supplier. The Rhum Attitude team.
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Marie
Rating: 2 out of 5
Catastrophic DPD delivery service: cancellations several days in a row, without reason and of course at the end of the day. Result: 3 vacation days lost waiting for nothing and a delivery that arrived too late, after our departure. All with a deplorable DPD customer service, lacking empathy and unable to prioritize your delivery after several cancellations at the simple decision of the delivery person. Change delivery companies immediately, or you won't recover!
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Response from rhumattitude.com
Thank you for your order and your comment. Following your feedback, we contacted you to offer a commercial solution, even if it does not replace the lost time for which we are sorry. The Rhum Attitude team.
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Hertsens F.
Rating: 3 out of 5
NOTHING RECEIVED....
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Response from rhumattitude.com
Thank you for your feedback and your order. Following a phone exchange, you have indeed received the order in question. However, the next order is currently being processed. The payment by bank transfer for this one took a bit longer than expected to arrive in our bank account. The Rhum Attitude team
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V J.
Rating: 2 out of 5
***UPDATE Yes they have been in contact with me. I am waiting for instructions to send them back. More hassle for me. I will also have the inconvenience of claiming back the duty from customs. Not really a good service is it? Ordered 6 bottle, 4 was damaged. Not packed well. A little bit of bubble wrap around the base of the bottle. They were rattling around in a box without them separated. These are a special edition that I will now struggle to get hold of anymore. Second order was packaged perfect. Bottles separated by cardboard and bubble wrap. Unfortunately I have to score low as this is a great inconvenience having to send back and reclaim the duty etc. I will return them in the same box and packaging though. I would have scored zero if the second parcel was packaged badly. Luckily the second box was perfect.
Response from rhumattitude.com
Thank you for your order and your comment. Yes there was obviously a wrapping problem for your first order. We already gave feedback to the team. We are sorry for this incident for which we have been in contact with you for several days.
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Justine C.
Rating: 3 out of 5
A glass broke... I'm waiting for an email to notify me about stock and for a new glass to be sent. But still no news.
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Response from rhumattitude.com
Thank you for your order and your feedback. We contacted you by phone to discuss this matter. The glasses were out of stock with the supplier. Since then we have received them and a package has been sent to you to regularize this situation. The Rhum Attitude team.
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Alessandro D.
Rating: 3 out of 5
The package was not very good and many samples lost liquid
Response from rhumattitude.com
Hi, we are sorry about this situation. Usually the samples are well sealed and never leak. But in that case please send us a picture of the samples at [email protected] and we will fix this somehow, as we always do.
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Jennifer S.
Rating: 3 out of 5
Packaging box for glasses in very poor condition.
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Response from rhumattitude.com
Thank you for your feedback and your order. You emailed us about this and we replied. As we mentioned, the packaging box for the glasses is not mentioned on the product sheet or in the photo; it serves only as additional protection. That said, we still offered you a commercial gesture, feel free to respond to our email. The Rhum Attitude team.
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Monsieur G.
Rating: 3 out of 5
Very happy with the Rhum Attitude site in terms of delivery, etc., but very disappointed with one of the three products purchased, the R1963 amber. It has almost only the taste of burning alcohol in the mouth. Yes, it’s a cask strength rum with a high alcohol content, but the 'arbre du voyageur' by Chantal Comte, for example, is a very well-made rum rich in flavor, the complete opposite of this R1963 amber.
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Response from rhumattitude.com
Thank you for your order and your feedback. If you are not familiar with a rum, it is better to take a sample; otherwise, the risk of disappointment is quite high. We have set up a sample system precisely for that. We love this rum and try to describe it as best as we can with the tasting note, but tastes and colors...
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Olivier R.
Rating: 2 out of 5
- Did not receive the Kraken Black promotion - Delivery via DPD even though I paid (€15.10) for Colissimo.
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Response from rhumattitude.com
Thank you for your order and your feedback. 1) Regarding the Kraken sample not received, please do not hesitate to inform us when you receive an incomplete package. Preparation errors happen, even if they are rare. Have you checked the packaging? Sometimes the sample shifts in the package and is not immediately visible. We will write to you separately to resolve this issue. 2) Your order was indeed sent via Colissimo (French post), simply as we indicate on the site at the time of ordering and choosing the carrier; they hand over the package to a local operator once in the destination country.
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GEVREY
Rating: 2 out of 5
The box of the bottle (at 100€!) was torn in several places as if it had already been opened and was therefore not presentable for a gift. We had to put black marker on the tears to hide them and we even feared that the bottle was opened but no, the seal was intact.
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Response from rhumattitude.com
Thank you for your order and your feedback. We are sorry for this incident. We will contact you to understand what may have happened.
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jerome G.
Rating: 3 out of 5
39: For the first time, I am disappointed with the carrier MondialRelay. Usually delivered in 48h to my relay point. It's already been 4 days...
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Hugues V.
Rating: 3 out of 5
Good overall but for the price, we expected a bit more. Now, our son still has to taste them. Hoping that the quality of the different Martinican rums meets his expectations.
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Damien G.
Rating: 3 out of 5
One sample did not match the ordered product. The refund was processed.
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Response from rhumattitude.com
Thank you for your order and your feedback. As we agreed, we tasted the sample in question and it matched well. We cannot explain the problem encountered for which we are sorry, but we obviously trust you and have fully refunded the sample. The Rhum Attitude team.
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Bernard B.
Rating: 3 out of 5
The service itself is always impeccable. But what a disappointment to receive the precious liquid in a plastic bottle!
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Response from rhumattitude.com
Thank you for your order and for your comment. We are sorry for this disappointment. It is difficult to overlook the explanations regarding the fact that the samples are in PET, however, one can be in a hurry or not see it, which is understandable. Every time you add a sample to your cart, it says 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it says 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same button 'Learn more.' Everything is explained. Here is the direct link: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ PET preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in PET, however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/
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julien L.
Rating: 3 out of 5
I love this site because I find many different rums, a wide range, sample format very appreciated. Unfortunately, my order 'guaranteed in 2 days' and paid immediately took longer than expected and I couldn't enjoy it in time as that was the purpose of my initial order. I advise not to ask questions after the order because a simple question can block the delivery anyway. Customer service is responsive but not very understanding. I regret the non-compliance with deadlines even if the rum is very good in itself
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Response from rhumattitude.com
Thank you for your order. You placed the order at 6:10 PM. You then asked us a question by email at 7:35 PM. We replied the next morning at 9:17 AM. This question was BLOCKING since we needed the answer to be able to ship. However, you replied to us that evening at 5:45 PM, which was too late for same-day shipping. That's why the package left the next day, thus with a 24-hour delay. You cannot blame us: we wanted to provide you with the best possible service. If we had sent the package without waiting for your response, you could have blamed us as well. The Rhum Attitude team
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vincent
Rating: 3 out of 5
Despite several impeccable orders, I find that recently the quality of packaging has decreased. 2 packages received (still complete) were repackaged and arrived in a 'borderline' state. Otherwise, shipping on time, no worries, I will order again. Long live rum!!!
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Response from rhumattitude.com
Thank you for your order, your feedback, and your loyalty! If the packages were repackaged, it means they were mishandled, and if everything arrived intact, it means it wasn't so badly packaged ;) Indeed, we adapt the type of packaging to the number and types of bottles sent. Our breakage rate is extremely low regardless of the type of packaging. Thank you again, The Rhum Attitude team
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Guest
Rating: 2 out of 5
The delivered bottles did not match at all with those ordered
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Response from rhumattitude.com
Thank you for your order and your feedback. We have been in contact with you for several days. It is a preparation error and we are sorry once again. Despite all our precautions, this happens from time to time. You returned the 2 bottles that were not right, and as agreed, we are sending you the 2 that you ordered. The Rhum Attitude team
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Emilie C.
Rating: 3 out of 5
The product is very well packaged but I find the delivery too long
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Response from rhumattitude.com
Thank you for your order and your feedback. The period following your order was that of the farmers' movement, so some packages experienced delays. Moreover, Mondial Relay is the longest solution (the J+4 we display is an indicative average) but it is also the cheapest. We also have faster carriers like Chrono Relais (J+1). You can choose them when finalizing your order, but it's more expensive (+3 € for Chrono Relais).
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Adam C.
Rating: 2 out of 5
Ordered an expensive limited release bottle from them and was offered a free sample bottle which I accepted. When the package finally arrived it had been packaged poorly causing the sample to smash and leak all over the main bottle, ruining the box and label, significantly reducing the collectors value. There was only 1 and a half inflated packaging strips with one completely deflated meaning the bottle was free moving in the carton. I contacted them hoping for an appropriate solution and was first only offered 10 followed by an increase to 15. Relative to the lost value on the order this is pretty insignificant and I'd be hesitant to order from them again as a result
Response from rhumattitude.com
Thank you for your order and your comment. We have several protection techniques depending on the contents of the package. Overall we have extremely few breakages. Regardless of the level of protection, this can happen if a package is mistreated by the carrier. These are things that happen and we are very sorry about it. Only the sample offered was broken but leaked onto the label of your bottle, the content of which is however intact. We offered you either a return at our expense, which you refused, or a discount of around 10% of your order, which you accepted.
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Axel D.
Rating: 3 out of 5
29: Very happy with the order. However, you promised a gift (a small bottle of rum or whisky) which was not in the package. Might as well not offer anything??
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Response from rhumattitude.com
30: Thank you for your order and your feedback. When placing your order, you chose your gift, which was a 3 centiliter bottle of Malteco seleccion 1986 40°. If you did not receive it, it is an error and do not hesitate to contact us. We take pride in sending you the entirety of your order, it's the least we can do: whether it's a gift or not, we will send you the missing product. We sent you an email in parallel to offer options including sending the missing bottle. The Rhum Attitude team.
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Matthieu
Rating: 3 out of 5
32: The spiced rums are mostly very spicy. I do not recommend this set. Price-quality ratio too expensive. A bit disappointed nonetheless.
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Response from rhumattitude.com
33: Thank you for your order and your feedback. We take note of your comment and will pass it on to the calendar manufacturer. Next year we will specify the spiciness in the description. The Rhum Attitude team.
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Victoria R.
Rating: 2 out of 5
42: Very long delivery and the miniature is not even the real bottle as seen on the site.
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Response from rhumattitude.com
43: Thank you for your order and your comment. Regarding the sample, everything is explained on the site: when you add a sample to your cart, the message appears
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Marco P.
Rating: 1 out of 5
My bottle had wax cork and when I got my bottle it was damaged The staff offered me 5 discount for the inconvenience with no choise of change the bottle. Disappointed
Response from rhumattitude.com
Thank you for your order and your comment. We do our best to protect the corks with an additional wax closure. Unfortunately some waxes are very friable and sometimes damaged during transport. Following your complaint, we gave you the discount that seemed to suit you. Obviously you are still not satisfied and we regret it. We could have found another solution. The Rhum Attitude team
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Jerome
Rating: 2 out of 5
The idea of being able to buy samples is excellent. However, I ordered about ten samples. Very disappointed to have received them loose in a package. A small presentation box, even basic, would have been welcome.
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Response from rhumattitude.com
Thank you for your order. There are presentation boxes that you can add to your cart. We do not include them systematically because many people buy these samples to taste themselves and not to give, so it would increase the cost of each sample if it were offered since presentation boxes are expensive to manufacture. When you take a sample in your cart, there is a message 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' that appears, and in your cart too. When you click on 'learn more', everything is explained. Here is the direct link: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ You will see a little further down in the explanation page that you can buy a box https://www.rhumattitude.com/cave/coffret-premium-box-sur-mesure-pour-1-a-5-echantillons-echantillons-a-commander-a-part/ That said, we understand that one might miss this information. We have sent you a commercial proposal, feel free to respond to our email.
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Ka
Rating: 3 out of 5
The wax on the bottle was not intact, it was cut on half of the neck.
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Response from rhumattitude.com
Hello, the wax is particularly difficult to protect during transport, it happens despite our precautions. If it's for opening, it really happened during transport, you can be sure that the bottle was intact; if it's for gifting, don't hesitate to call so we can find a solution together.
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Simon M.
Rating: 3 out of 5
Hello, I thank you for the speed of the parcel shipment... However, if I give you only 3 stars, it's because the bottles are plastic. Only the Savannah rum was in a glass bottle... How can we have a complete experience if it's in plastic... Thank you....
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Response from rhumattitude.com
Thank you for your order and your comment. We are sorry for this disappointment. It is difficult to overlook the explanations regarding the fact that the samples are in PET, however, one can be in a hurry or not see it, which is understandable. Every time you add a sample to your cart, it says 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it says 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same 'Learn more.' button. Everything is explained. Here is the direct link: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ PET preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in PET, however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/
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BOYLE
Rating: 1 out of 5
I never received the order (apparently a problem with the delivery person). I immediately informed Rhum Attitude but I had to call them several times to finally receive the refund 15 days after placing the order. Moreover, knowing that the purchase was partly for a gift, Rhum Attitude made no effort to find a solution to the problem. I would not recommend anyone to buy from Rhum Attitude.
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Response from rhumattitude.com
Thank you for your order and your feedback. Here are the facts: you ordered on September 5 and the package left on the morning of the 6th. Our carrier Chronopost broke the package despite all the protections put in place by our logistics, which unfortunately happens sometimes. You demanded a solution that was not acceptable: sending a new package to you and another to the Netherlands, at no extra cost. We go out of our way for our customers, including with extra costs, but within reasonable limits, which you did not want to hear. We obviously refunded you once the package was declared broken, as we do every time this case arises. The Rhum Attitude team
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Philippe L.
Rating: 3 out of 5
Delivery times too long, more than a week because the warehouse took 4 days to ship an item in stock.
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Response from rhumattitude.com
Thank you for your order and your feedback. As we indicated, this is not a shipping delay: we shipped your package the morning after your order placed at 6:50 PM. It is the tracking of the package that was not updated on the carrier's side. Delays or incorrect tracking happen with all carriers, even the best. Our role is to choose reliable carriers and to eliminate those with too frequent incidents. We have actually eliminated a few in the past, but those we use are generally reliable. We left a voicemail to offer you a commercial gesture for the delay. Please feel free to call us back. Best regards, The Rhum Attitude team.
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Nicolas
Rating: 1 out of 5
A shame: order placed with Chronopost delivery requested (against signature...) to receive it in time for a big event. Chronopost indicates that the package was delivered while I received nothing. Rhum-attitude relies on its general conditions which shift the conflict with the delivery person to the customer: I have already had to provide a certificate, identity papers... and now I am being asked to file a complaint. In the meantime, I have neither my package nor my €140. Be careful, this company is really not serious.
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Response from rhumattitude.com
Thank you for your order and your feedback. We explained the compensation procedure in case of delivery dispute against signature, which is underway. Our general terms and conditions only reflect this procedure. In the case of Chronopost, it is a bit heavier than with other carriers since a complaint must indeed be filed, which you have not done so far. If you had filed this complaint, we would have already refunded you, even if on our side, compensation can take months. Since you preferred to wait to see if this complaint was necessary, we need to wait for confirmation from Chronopost, which is conducting an investigation on its side, particularly with the delivery person. In 100% of cases, the process ends with a refund to the customer as soon as they provide the necessary documents, rest assured. It is a bit cumbersome and takes time, but it is essential; otherwise, we would end up with losses on orders refunded to the customer but not compensated due to missing documents. We will call you back to check on your order. The Rhum Attitude team.
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Jean M.
Rating: 1 out of 5
Order not received.
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Response from rhumattitude.com
Thank you for your order and your feedback. Unless I'm mistaken, you never reported this issue to our customer service. There are many ways to contact us indicated on the site and in our emails: email, phone, live chat on the site... It is more effective to contact us this way rather than through a negative public review (review requested 15 days after the package was shipped). We tried to call you this morning (message left on your voicemail, feel free to call). Furthermore, we have already initiated steps with the carrier. The Rhum Attitude team.
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PASCAL
Rating: 1 out of 5
Still haven't received the delivery
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Response from rhumattitude.com
Hello, We discussed your package, it has been at a pickup point for a long time, a bit further away than expected, due to the carrier's negligence. That is why we made a commercial gesture. You planned to pick it up before September 3, the date it will be returned to us. As we discussed on the phone, do not hesitate to get back to us once you have picked up the package, or to report any further difficulties. The Rhum Attitude team
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Nicholas P.
Rating: 3 out of 5
I am a customer in the UK & buy this rum very often from the EU, however this is the first time ever I was charged duties & taxes which are the same amount as the rum, doubling the price! UK customers beware, Rhum Attitude are not registered with UK authorities so Royal Mail will force you to pay tax before delivery, despite this consignment being less than the €144 limit on personal imports. I was going to return the consignment but this product is very difficult to find anywhere this side of the Atlantic.....
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Response from rhumattitude.com
Thank you for your order. When you place an order you do not pay French VAT but we indicate that you will have to pay UK duties. Unfortunately, we have found that the UK customs are quite often wrong in the amount they claim from our customers, but we cannot do anything about it. We are seriously considering stopping shipments to the UK because of this. In the meantime, you can always refuse the package, which also costs us a round trip but which we offer in these cases.
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Philippe N.
Rating: 2 out of 5
Bottle error I ordered Savanna Lontan 40 and was delivered Savanna Créol Straight batch
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Response from rhumattitude.com
Thank you for your order and your feedback. We apologize for this unintentional preparation error (the bottle you received is 50% more expensive). In such cases, do not hesitate to contact us, we can either proceed with the exchange or offer a commercial discount. The Rhum Attitude team
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GIRARD
Rating: 2 out of 5
Did not receive the correct bottle ordered. Had to contact customer service to make the exchange.
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Response from rhumattitude.com
Hello, Thank you for your order and your feedback. We apologize for this incident. It happens sometimes despite our organization made to handle thousands of different references, and all the attention of our logistics team. When you reported this error to us, we made the exchange immediately. The Rhum Attitude team
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Guillaume S.
Rating: 1 out of 5
Small order of miniatures placed on the site. The package arrived damaged, the bottles are not full, I report it, no response from them.
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Response from rhumattitude.com
Thank you for your order and your feedback. In 9 years of existence, it has never happened that we did not respond to a customer, it had to be the first time. We usually respond within 24 hours and generally within the hour. I am really sorry for this incident. I have made our team aware so that this does not happen again. I left you a voicemail and I am sending you an email with a proposal to resolve this leak issue, feel free to call back or respond to the email. Olivier, founder of Rhum Attitude
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Lacroix P.
Rating: 1 out of 5
Previously, the packages arrived via DHL in Belgium, now via Mondial Relay. The announced delivery time is J+4. From experience, Mondial Relay cannot meet this deadline. The package must arrive by Friday 27/04 at the latest for an order placed on the 23rd. Leaving on the 28th for a month, the package will be returned to the supplier. If the package were to arrive on time, I would be happy to correct this review. This is not related to Rhum Attitude but rather to the choice of logistics. Therefore, the delivery time on the website should be modified.
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Response from rhumattitude.com
Hello, Thank you for your feedback but it concerns the previous order which arrived safely and on time, via Colissimo (and not DHL which we have not offered for a long time). You can always select home delivery on our site, and you are not obliged to choose Mondial Relay. You write yourself that the J+4 have not even passed and the feedback regarding the order you are talking about will only be requested in 15 days. Feedback is requested at the end of a generally completely finished experience, including customer service if necessary.
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Maxime N.
Rating: 3 out of 5
It would have been nice to validate my reviews on my rums.
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Response from rhumattitude.com
Thank you for your order and your feedback. After exchanging with you, it is a review posted directly on the site (and not via Trustpilot) that has disappeared, probably deleted by mistake. We are sorry and we will be particularly vigilant for the next ones :) The Rhum Attitude team
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