Customer reviews of rhumattitude.com

Hello, Thank you for your order and your feedback. However, in the dropdown menu of the cart that allows you to choose your gift, you selected 'Rhum Attitude Gift Card 3 euros with no expiration date' and not a sample. Perhaps you missed this step as an option is checked by default. In any case, if you go to your account and add a bottle to your cart, you will see your gift card appear, click on it and it gives you a 3 euro discount. It's valid indefinitely. We have resent you the gift card code.

Thank you for your order and your feedback. However, we send you an email on the day the package leaves with the tracking link. Did you not receive this email? Maybe in your spam? Furthermore, we provide your email and phone (text) to the carrier so they can notify you of the package's arrival at the pickup point (which you can also see with the tracking link mentioned earlier). The Rhum Attitude team.

Thank you for your order and your feedback. We have 3000 very varied references. We cannot guarantee that everyone will like what they order. That's why we have set up a sample system that allows everyone to taste before buying a full bottle, if they don't know it. Indeed, Don Papa does not please everyone and offers a rather atypical rum. Generally, those who buy it from us already know it.

Thank you for your order and your feedback. The poorly protected bottle is a bit strange. Was the parcel not repackaged? Please feel free to send us photos so we can raise this issue with our preparation team. We are constantly trying to improve our processes. The Rhum Attitude team.

Thank you for your order and your feedback. If you did not receive the ordered glasses, it is probably a preparation error. Why didn't you contact us at the time of receiving the parcels? We would have sent them to you immediately. It's not too late; we sent you an email in this regard, please feel free to respond so we can find a satisfactory solution for you. The Rhum Attitude team.

Hello, Thank you for your feedback and your order. You purchased Père Labat Blanc Bio 60°. Normally, it is not found in supermarkets. And our prices are perfectly in line with those of wine merchants and our competitors. Are you sure it was the same reference? If it wasn't organic and/or not at the same degree, it is necessarily much cheaper... The Rhum Attitude team.

Hello, Thank you for your order and your feedback. We are sorry for this delay from the carrier. Other companies use the same carriers as us, and also Mondial Relay for many of them. Most of the time it works well but incidents happen (delay, loss, etc.), especially during this very busy December period. Do not hesitate to ask us to intervene in case of a problem. We could have found solutions. You only contacted us once on 12/20 to say that you had not received the tracking link for your parcel. We sent it to you immediately. The Rhum Attitude team.

Hello, Thank you for your order and your feedback. You should have called us upon receiving your parcel, I am sure we would have found a solution to send you presentation boxes for your samples (which are not free - see explanations by following the link below). You chose a free sample instead of the gift package in the dropdown menu of your cart where a free option is offered. We cannot take both the free sample and the free gift package otherwise we wouldn't keep track. Every time you add a sample to your cart, it says 'You have added one or more samples to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it says 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same 'Learn more.' button. Everything is explained. Here is the direct link https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ The R.E.T. preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in R.E.T., however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/ The Rhum Attitude team.

Thank you for your order and your comment. We are sorry for this disappointment. It is difficult to overlook the explanations regarding the fact that the samples are in P.E.T., however, one can be in a hurry or not see it, which is understandable. Every time you add a sample to your cart, it says 'You have added one or more samples to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it says 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same 'Learn more.' button. Everything is explained. Here is the direct link: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ The P.E.T. preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in P.E.T., however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/ The Rhum Attitude team.

Thank you for your feedback. In this case, you need to let us know, and we will send you a brand new one ;) We sent you an email in this regard, don't hesitate to reply so we can correct this issue.

Thank you for your order and your comment. We are really sorry we missed your e-mail that does never happen usually. We are glad the package arrived properly in the end. Regards Rhum Attitude Team

Thank you for your order and your comment. We are sorry for this disappointment. It is difficult to overlook the explanations regarding the fact that the samples are in PET, however, one can be in a hurry or not see it, which is understandable. Each time you add a sample to your cart, it is written 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it is written 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same 'Learn more.' button. Everything is explained. The PET (no breakage) preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in PET, however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/. You can absolutely retract and return the package. We have written you an email in this regard. The Rhum Attitude team.

Thank you for your feedback. We are sorry for this disappointment. Indeed, the 5 centiliter bottles that allow tasting the rums are in PET. Those of 3 centiliters (for the more expensive rums) are in glass. When you add a bottle to the cart, and in your cart, a message appears indicating 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with a button 'Learn more.'. By clicking on this, everything is explained, with photos, including the photo of the bag if you do not take presentation boxes (which are paid). We sent you an email to propose solutions, do not hesitate to reply. The Rhum Attitude team.

As exchanged by email following your review, for your previous orders you had purchased presentation boxes that are sold separately: https://www.rhumattitude.com/cave/coffret-premium-box-sur-mesure-pour-1-a-5-echantillons-echantillons-a-commander-a-part/ We do not 'offer' them because it would force us to increase the cost of each sample. See you soon on our site.

49: Thank you again for your order. We do not understand your comment. There is no case that accompanies this bottle. It is indicated on the product sheet. There is no case in the photo. We sent you an email to understand what made you think you should receive a case. Please feel free to respond. The Rhum Attitude team

Thank you for your order and your feedback. It is precisely stated in the presentation: 'Each rum box consists of a tasting booklet and 4 quality rums (5 cl per rum) + 1 bonus rum in June and December'. The quantity is therefore well mentioned (5 cl per rum), which also applies to the bonus rum. Did you not receive these bonus rums? The Rhum Attitude team

Hello, thank you for your order and for your feedback. It is very clearly specified on the site. 'Packaging: none' and the photo does not show a case. Since we take the photos ourselves, we systematically include the case or box in the photo when there is one. Moreover, creating boxes ourselves would be complicated given the different shapes of bottles, and would significantly increase the price of the bottles which is probably not what you would want.

Thank you for your feedback and the subsequent phone exchange. Here are point-by-point responses to your completely legitimate remarks: 1) Regarding the email, we did not receive anything otherwise we would have replied. A weirdness that can happen sometimes. 2) Regarding the PET bottles, it is indicated when you order a 5 cl bottle 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' and a second time in the cart. By clicking on 'learn more' we have all the details with photos 3) regarding the labels sometimes they are poorly printed and we need to be more vigilant we will look into this closely. We hope to see you again on our site despite this accumulation of disappointments regarding your experience. Olivier from the Rhum Attitude team

Thank you for your order and your feedback. We are sorry for this incident that we only learn about by reading your review. In such cases, do not hesitate to contact our customer service to find a solution (replacement of the set when possible, return, compensation, etc.). We tried to reach you by phone and left a voicemail. We also sent you a personal email. Please feel free to respond to us. The Rhum Attitude team

Thank you for your order and your feedback. We have 3000 references in stock. These are not products we manufacture: we buy them and resell them at retail. The airtightness of the bottles is difficult if not impossible to detect at departure (spirits bottles are stored upright). Therefore, it can happen that there is a leak during transport. Do not hesitate to contact us so that we can provide after-sales service! (sending a new bottle if you lost a large part, compensation, etc.) We have sent you an email in this regard. The Rhum Attitude team

Hello, As we explained to you 1) we sent it to you and there was a first break due to an order of 3 bottles (more difficult to protect), and the distance from the delivery area (Balearic Islands) 2) we are in the process of implementing a new protection system with airbags, which will allow us to send your order more securely. This solution is now imminent and will benefit everyone. 3) you agreed to wait for this new solution, rather than getting a refund. We have sent you an email to follow up with you.

Thank you for your order. Indeed, on certain references that can be found in supermarkets, we cannot be competitive. We do not have the same negotiating capacity... However, we offer them for people who do not have these references near them (supermarkets do not always have all the flavors) or who want to give gifts (shipping to a third party with the gift option).

First of all, thank you for your order and your feedback. Following your feedback, we exchanged emails and understood that your comment is about the fact that the label is not the same as when you buy the bottle in Jamaica. Once the rum is imported to Europe, various mentions may appear additionally on the labels, such as the company that imports the rum, or additional mentions about the composition. Except in rare cases where the 'recipe' may vary from country to country (for example, the amount of added sugar in certain rums, the European Union being quite strict on the subject), the rum is indeed the same as when purchased in the country of origin. The Rhum Attitude team

We are sincerely sorry for your reaction. 3 important clarifications: 1) regarding the 5 euro offer, you omit to say that it was not a firm discount but a voucher for a future order. Moreover, very frequently when a customer has a negative experience, we offer a voucher; this is the first time we have been reproached for it. Finally, it is not conditional on any modification of your rating. When customers contact us or leave a negative review, we always do our best to provide the best possible response (sending a forgotten sample, for example, or making a commercial gesture); nothing obliges them to change their review, and we do it primarily to have a happy customer in the end... 2) regarding reviews on Rhum Attitude service, Trustpilot sends a first request 2 weeks after the shipment of the parcel, then a reminder 5 days later, and that’s where it stops. 3) moreover, you can unsubscribe right from the first email and no longer receive any Trustpilot emails. It’s at the bottom of the email, like for a newsletter: 'If you no longer wish to receive invitation emails to leave a review, you can unsubscribe from www.rhumattitude.com from the Trustpilot platform.' Just click on the word 'unsubscribe'. -> if that didn’t work, it’s an interesting piece of information that we would have liked to look into with your help because it could be due to many factors (the interface with which you read your emails, your smartphone or computer).

Thank you for your order and your feedback. Did you check well at the bottom of the box and in the protections? It is possible that the sample slipped. Otherwise, it is a preparation error: you need to contact customer service and we will send you a new sample. Our contact details are available throughout the site, especially at the bottom in the 'contact us' section: https://www.rhumattitude.com/contact/ We have sent you an email in this regard and also left you a voicemail with different options. Please feel free to respond so that we can resolve the issue in a way that suits you. The Rhum Attitude team.

33 : Hello, thank you for your feedback. The team may have wanted to do well by wanting to protect the bottle and the prestige box separately (thus without gift wrapping since it needed to be put back in the box upon receipt) but in that case they should have informed. Or it may simply have been an oversight on their part. We will contact you to understand in order to improve and to offer you a commercial gesture. The Rhum Attitude team

Thank you for your order and your feedback. We do not understand because you ordered 4 bottles (and not samples) and 1 glass, which is consistent with the weight of the package (nearly 6 kg). We left you a voicemail. Please feel free to contact us so we can understand and fix the error if there was one. The Rhum Attitude team

Thank you for your order and your review. Following this incident which was due to a manufacturing defect from the brand and which you reported to us upon receipt of the package, we offered you either to replace the bottle or to provide you with compensation. You preferred the second option which we then implemented immediately. The Rhum Attitude team

Thank you for your order and for your review. Following this, we sent you an email to ask you to specify what you did not like about the ordering process (so we can prioritize improvements), and to offer you compensation for the broken cork. Please feel free to respond. Furthermore, when there is any incident, we invite you to contact us so that we can either fix the problem when possible or provide compensation. The Rhum Attitude team.

Thank you for your review. The parcel was indeed sent on Monday for an order placed on Friday evening, which is in accordance with what is indicated on our site. The information on the Mondial Relay site is often updated with delays. Furthermore, on our site for Mondial Relay, we do not indicate '48/72h' but rather 'Delivered in 4 working days* for an order placed before 1:00 PM between Monday and Friday, 5 days otherwise (*Saturday, Sunday, and public holidays are not working days)'. Since you placed the order on Friday after 1:00 PM, if we count 5 working days, it is indeed the following Friday, the date on which you received your parcel. If you want it to go faster, it is better to choose colissimo (3 days) or even chronopost (J+1). Mondial Relay is cheap but quite slow, whether for a bottle of rum or anything else. The Rhum Attitude team.

13: Thank you for your feedback. Indeed, we have had some sealing issues with the samples recently. We have identified the source and corrected the problem, but it is possible that a few bottles slip through our checks. In this case, please do not hesitate to contact us as soon as you receive the package so that we can send you a new bottle if the loss is significant, or give you a discount if the loss is minor. Following our phone conversation, we have sent you the agreed commercial discount. See you soon on our site! The Rhum Attitude team.

Thank you for your order and your feedback. When there is a delay, we intervene. We do not leave customers to handle it alone. After discussing with you, we understood what happened: you sent a screenshot without comment directly to a member of Rhum Attitude who did not understand it was a customer complaint. If you had written a few words like 'hello I have a problem with my order' he would have likely understood and forwarded it to customer service. You need to contact customer service in one of these 4 ways (it's written all over the site): 01 75 51 46 19 or [email protected] or [email protected], or by using the chat box at the bottom of the site. We still sent you a proposal for a commercial gesture, feel free to respond. The Rhum Attitude team

Thank you for your feedback. We are sorry for the issues you encountered. Following the email you sent regarding the delivery error, we called you. Once the package has been dispatched, we cannot change the delivery address. All carriers operate this way. That is why we emphasize in the confirmation email that our customers should carefully check the delivery address and contact us immediately if there are any changes to be made before the package leaves. As for the delay, these things sometimes happen. We intervene with the carrier if the package is stuck and not moving. We emailed you to make a commercial proposal, feel free to respond. The Rhum Attitude team

Thank you for your order and your feedback. This is the first time we have received a negative comment about our packaging method. We also have an extremely low breakage rate. We have sent you an email to try to find out more, please feel free to respond. Best regards, The Rhum Attitude team.

Thank you for your feedback. This is quite an unusual problem, but since we've had a few more cases of this lately, the team is being extra vigilant and is doing a systematic check with every shipment. In any case, do not hesitate to report this kind of problem as soon as you receive the order by contacting our customer service. We have sent you a commercial proposal by email, feel free to respond. The Rhum Attitude team.

Thank you for your review. We also left you a voicemail. We are sorry for this bad experience. The samples are meant for tasting, plus you chose Jamaican rums which are quite particular (indeed, it's a matter of taste, we love them). Most people like the presentation box. That said, we take all these comments into account. However, the leaking issue is not acceptable at all. Now it is probably too late, but we could have sent a replacement box and 'clean' samples if you had contacted us upon receipt of the package. Normally this happens very rarely, but recently we have had a few more cases, so the preparation team has now been instructed to check the proper sealing with each order. We sent you a compensation proposal by email, feel free to respond. The Rhum Attitude team

Thank you for your comment. What kind of problem did you encounter? A delay? In that case, do not hesitate to contact us so that we can intervene if the package is not moving forward, for example, or to offer you a discount or a commercial gesture. We have sent you an email in this regard, feel free to respond. The Rhum Attitude team

Thank you for your order. Of course https://www.rhumattitude.com/en/cave/mg-grogue-velha-2-ans-445/ is a real capeverdean rum ! We are sorry you did not like it. As far as we are concerned we like it, it is a matter of taste... You should try our samples before buying a full bottle. We have other rums from Cape Verde that you might like : https://www.rhumattitude.com/en/spiritueux/region/indien-pacifique/cap-vert/ but please try samples first ;)

Thank you for your order and your feedback. The gift wrap is sometimes damaged when the package is particularly shaken by the carrier. We have sent you a proposal for a commercial gesture by email. The Rhum Attitude team