The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Disappointed with the torn packaging!! Luckily the bottles were in a box otherwise they would have broken!! The cardboard boxes were damaged and the metal lid was crushed!! For the next order, I will go to a competitor. Ideally, we should have packaging like at Prestige Whisky!! top
Translated reviews
Response from rhumattitude.com
Thank you for your order and your feedback. Unless there are specific difficulties, the cardboard boxes are flattened at the bottom of the package and the lids of the tubes are removed. Whether it is for this kind of problem or another, do not hesitate to contact us so that we can provide you with a solution or compensation. We have also sent you an email in this regard. The Rhum Attitude team.
T
THIERRY L.
Rating: 3 out of 5
Good evening, pleasant site, product well packaged against shocks. Major weak point: paid relay point delivery. Best regards, Thierry
Translated reviews
Response from rhumattitude.com
Hello, we are just a small player in the spirits world, we cannot afford it. Moreover, none of our competitors offer free delivery, not even the biggest players.
B
Begi
Rating: 3 out of 5
Package conforms to the description and fast delivery. A bit disappointed with the contents of the rum advent calendar: no descriptive booklet of the rums, very expensive compared to the quantity. The product design could be more refined.
Translated reviews
Response from rhumattitude.com
Hello, This calendar you have chosen is the best-selling and most appreciated, and it is also one of the cheapest. A quantity of 2cl for a spirits calendar is also the norm. For the description of the rums, everything is clearly indicated on the website: https://24daysofrum.com/
C
Client
Rating: 3 out of 5
2: I ordered mini bottles of rum and only one real bottle. The others are plastic bottles with labels. Huge disappointment.
Translated reviews
Response from rhumattitude.com
Thank you for your feedback. It is indeed necessary to distinguish between 'samples' (which you mostly ordered, either in glass or in PET depending on the case) and 'miniatures' (which are the ones that are photographed). The samples are really meant for tasting, while the miniatures are more for collecting (or for tasting as well, of course...). Everything is explained on the website, and it is difficult to miss the information: When you add a sample to your cart, it is indicated twice (right away and once in your cart): 'You have at least one sample in your cart, feel free to learn more about this offer.' We invite you to click on 'Learn more.' and you will find all the explanations, along with a link to the miniatures as you wish. However, we understand that one might not notice if they are in a hurry or not paying attention. We sent you an email to offer you a commercial gesture. The Rhum Attitude team.
R
Rémy T.
Rating: 2 out of 5
0: After an exchange with customer service via a specific email, informing them that a bottle case was missing from my package, which is unfortunate for a gift, I have been without a response for a week.
Translated reviews
Response from rhumattitude.com
We are sorry: indeed there was an exchange but we did not provide you with the final feedback after the small internal survey we conducted, which is obviously not our usual practice. In fact, there is no longer a case for the ReimonenQ 6 years. It has become a rare product. We managed to recover a last batch but without a case, which we had not realized. We have updated the product sheet. We wrote to you to offer a compensation, please feel free to respond. The Rhum Attitude team
C
Clement B.
Rating: 3 out of 5
10: About ten bottles ordered and all the packaging is damaged
Translated reviews
Response from rhumattitude.com
Thank you for your feedback. Please do not hesitate to contact us as soon as you receive the package so that we can resolve any issues that may arise. We do not quite understand because you ordered only 2 bottles, 2 glass samples, and 6 PET bottles with their caps. Could you please be more specific about what happened? Normally, when possible without the risk of tearing, the 2 cases are folded and placed on the side or at the bottom of the package to avoid any damage. We also sent you an email to get more explanations and possibly find solutions for you. The Rhum Attitude team.
D
Djakarta
Rating: 3 out of 5
A week after the order, the package still hasn't been delivered... When calling customer service, we were told that the order had been forgotten due to a computer problem. Not great... Next time I'll go to a physical store...
Translated reviews
Response from rhumattitude.com
Thank you for your order and your feedback. It was indeed a rare and isolated computer issue that delayed the shipment of your order, and we apologize for that. Following this incident, we sent you a gift card valid indefinitely in the hope that it will help you return to our site. Best regards, The Rhum Attitude Team
M
Martin D.
Rating: 1 out of 5
The order of €92 was supposed to be a gift that will never arrive in the end... Feedback is gold so I allow myself to give you my feedback, please don't take it badly: 1) you don't cancel an order without asking the consumer beforehand 2) when it's canceled, the least you can do is to inform the consumer so they don't wait for nothing, especially when they planned to receive the gift on time to give it 3) extra tips: e-commerce is supposed to be a simple and frictionless experience, to avoid negative feedback, offer a % off the next order. Especially when analyzing the order, seeing samples, one might suspect that the next order will be at least one full bottle.
Translated reviews
Response from rhumattitude.com
Thank you for your feedback.
M
Martin D.
Rating: 1 out of 5
Once the payment interface deadline is exceeded, it is impossible to complete the order and you must absolutely restart the entire process... Moreover, the teams are of no help in this case.
Translated reviews
Response from rhumattitude.com
Thank you for your order. We immediately responded to your request on the website chat to guide you on the next steps. Most of the time, payments go smoothly. Sometimes there are difficulties (interface issues between your bank and the website's bank), and indeed, sometimes you need to place a new order. We also offer the payment solution via bank transfer when there are issues with the credit card.
M
M. P.
Rating: 3 out of 5
A little disappointment because when I ordered, I asked you if it was indeed the second edition (cardboard case) of the House of Rhum Guatemala and you answered positively. But upon opening the package (always very well packed), you sent me the third edition (metal case)...... Just like you did with the Botran 18 years.... But the products remain excellent..
Translated reviews
Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
Y
Yasmine C.
Rating: 3 out of 5
Very good product but delivery time much longer than expected.
Translated reviews
Response from rhumattitude.com
Thank you for your feedback. Sometimes delivery can take longer than expected when the carrier encounters an issue. Especially in May, which has several public holidays. Unfortunately, we have no way to act on this level. I suggest trying another carrier than Mondial Relay next time as it is the carrier with the longest delivery times. I have also sent you an email.
M
Maud F.
Rating: 2 out of 5
Very expensive for the quantity of bottles
Translated reviews
Response from rhumattitude.com
Thank you for your comment. We are sorry for this disappointment. It is clearly stated on the offer description page - from the very first sentence - that there are 5 cl per rum: https://www.rhumattitude.com/cave/box-du-mois/ Following this evaluation, we contacted you to make proposals regarding the last 2 boxes of your subscription.
L
Lu C.
Rating: 3 out of 5
46: The box was described as the best presented for a gift by internet users. For a gift and at the price of the subscription, I am disappointed that the bottles are plastic and not glass, and the label stuck on really doesn't look very professional. We haven't tasted the rums yet, but I am disappointed with the presentation which is not worthy of the presentation on the site (I would even go so far as to say that the site looks more professional than the box). Having given wine and beer subscription boxes as gifts, you have here a point for improvement.
Translated reviews
Response from rhumattitude.com
47: Thank you for your feedback!
C
Client
Rating: 3 out of 5
The packaging on the bottles is correct, however the samples in plastic bottles are quite average. The delivery time is good.
Translated reviews
Response from rhumattitude.com
Thank you for your order and for your comment. Regarding the 'plastic', it is difficult to overlook the explanations. Every time you add a sample to your cart, it says 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it says 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same 'Learn more.' button. Everything is explained. But one can be in a hurry or not see it, which is understandable. What makes our site strong is that we offer almost all rums in the form of samples. They are indeed in P.E.T. (no breakage, preserves the rum very well, just like glass) and do not have the same label as the original bottles. Very few rums are available in the form of 'miniatures' which you can find here: https://www.rhumattitude.com/cave/?pa_contenance=5-cl A lot of rum enthusiasts find a way to taste almost any rum with us. THAT SAID: for 'exceptional' bottles, we are planning a glass bottle option. This is a project that should come to fruition in a few weeks. The Rhum Attitude team.
L
Liandier E.
Rating: 1 out of 5
Very disappointed with the quality... And the worst is the 'gift' a rum from South America that they should taste first... Seriously, it's just awful! Sorry but the quality is frankly not up to par.
Translated reviews
Response from rhumattitude.com
Thank you for your order and your feedback. To address your two points: 1) Regarding quality, you are referring to the bottle of rum you purchased. We have over 2000 references, so we cannot guarantee that you will like all the rums! If you are not familiar with a rum, we invite you to try it first as a sample (we offer almost everything as samples precisely to avoid disappointments). 2) The purpose of the free sample is to be able to taste a new rum without spending anything. You don't like this rum, now you know: we have 2000 others to offer ?? We have also sent you an email. The Rhum Attitude team.
M
Madame K.
Rating: 3 out of 5
2 : Order received on time. However, I am a bit disappointed because I ordered a Nikka whisky, and the box delivered was all damaged while the bottle is for a gift...
Translated reviews
Response from rhumattitude.com
3 : Good evening, Most of the time the boxes are folded to prevent them from deteriorating during transport. However, this is not always possible and such incidents can happen sometimes when the package is particularly tested. In this case, do not hesitate to contact us as soon as you receive the package either to return a box or to compensate you. We have sent you an email in this regard. The Rhum Attitude team
N
nathalie S.
Rating: 3 out of 5
24 : A bit disappointing because of the small plastic bottle (in glass, it would have been much prettier), the label is poorly stuck because crooked... and dust on the cap! Fast delivery and the package was sufficiently well protected
Translated reviews
Response from rhumattitude.com
25 : Thank you for your feedback!
L
LAURENT
Rating: 2 out of 5
28 : Hello.. the prices are correct, the delivery time is great but the protection of the bottles needs to be reviewed, broken neck wax (the favorite), leaking bottles (Ferroni in case) invisible from the outside of the package.. (photos to support).
Translated reviews
Response from rhumattitude.com
29 : Thank you for your order and for your feedback. Regarding the wax, it is very fragile and it is true that incidents of this type can happen despite all the protections taken. Regarding the leaking bottles, it is very rare and there is no way to detect it beforehand or to prevent this kind of incident. It is a defect related to the bottle's closure system. We have notified Ferroni as this has already happened with some of their bottlings. Furthermore, we have a customer service that can either replace damaged bottles or at least compensate you, and unless I am mistaken, we have not received any email or contact in this regard. The Rhum Attitude team
S
Silvana F.
Rating: 1 out of 5
Unfortunately, I did not taste the products from my order. Indeed, the customs fees were the same price as my order, so I refused the package. Please proceed with the refund.
Translated reviews
Response from rhumattitude.com
Hello, For Switzerland, you do not pay French VAT (20%) but Swiss import taxes apply like any imported goods to Switzerland. All this is explained when you place the order on our site, in the
F
franck T.
Rating: 3 out of 5
Order received quickly, too bad the visual of one of the bottles ordered did not match the bottle received... otherwise I wouldn't have bought it. Relatively satisfied anyway.
Translated reviews
Response from rhumattitude.com
Thank you for your feedback! Please let us know, we could have offered you an exchange or a refund.
C
Clara B.
Rating: 3 out of 5
I find the price of the box too high compared to what we receive, the shipping costs are also in addition to the subscription.. And a bit disappointed with the packaging. However, the customer service is very efficient!!
Translated reviews
Response from rhumattitude.com
Thank you for your feedback which we take into account!
M
Monique M.
Rating: 1 out of 5
I was expecting an extraordinary rum, I find a product close to 90° alcohol.
Translated reviews
Response from rhumattitude.com
Hello, Thank you for your order and your comment. The rum you chose is 40°. We believe it is a good rum. Perhaps you found it too dry? Please do not hesitate to reach out to us for help in choosing from our 2000 references. We have sent you an email to offer you a commercial gesture, do not hesitate to reply to us. The Rhum Attitude team
D
DESMONTAIS C.
Rating: 3 out of 5
Great selection, good price but every time my boxes arrive crushed.
Translated reviews
Response from rhumattitude.com
Thank you for your order and your loyalty. Please do not hesitate to report this kind of problem as soon as you receive the package. Normally we lay the cases flat, when possible, to avoid damaging them. We can resend the damaged case(s) if you wish, or offer you a commercial gesture. We have sent you a message in this regard. The Rhum Attitude team
J
Johan
Rating: 2 out of 5
Paying customs duties for CHF 100.- meh... in the end it becomes too expensive... and I didn't see this kind of amounts or information on your website.. disappointed.
Translated reviews
Response from rhumattitude.com
Thank you for your order. For delivery to Switzerland, French VAT is removed, so you do not pay it! We indicate in the 'Summary' section of the order: 'No VAT for delivery to Switzerland. Taxes may be charged by customs and will be your responsibility.' We understand that one might not read this information while placing the order. The Rhum Attitude team.
M
MH
Rating: 2 out of 5
One of the products arrived half empty. (5cl Wolfburn bottle) Satisfied with the rest.
Translated reviews
Response from rhumattitude.com
Thank you for your feedback. Unfortunately, this kind of small issue happens. In this case, contact us so we can send you a new bottle or offer you a gift card.
J
Janice B.
Rating: 1 out of 5
Plastic bottles, not the right labels.
Translated reviews
Response from rhumattitude.com
Thank you for your order and for your comment. It is difficult to overlook the explanations. Every time you add a sample to your cart, it says, "You have added one or more sample(s) to your cart: feel free to learn more about this offer." with an invitation to click on "Learn more." And once in the cart, it says, "You have at least one sample in your cart, feel free to learn more about this offer." with the same button "Learn more." Everything is explained. But one can be in a hurry or not see it, which is understandable. What makes our site strong is that we offer almost all rums in the form of samples. They are indeed in P.E.T. (no breakage, preserves the rum very well, just like glass) and do not have the same label as the original bottles. Very few rums are available in the form of "miniatures" which you can find here: https://www.rhumattitude.com/cave/?pa_contenance=5-cl A lot of rum enthusiasts find a way to taste almost any rum with us. You could have completely withdrawn and returned the package. We sent you an email to offer you solutions.
K
Katia G.
Rating: 3 out of 5
In the package, 2 small vials leaked.
Translated reviews
Response from rhumattitude.com
Thank you for your feedback and your loyalty to our monthly box. We understand your disappointment. This kind of incident happens rarely, but please do not hesitate to contact customer service if necessary. Depending on the amount lost and your preference, we can either replace the bottles, add a bonus rum next month, or give you a discount, etc. We have sent you an email regarding this: feel free to reply. The Rhum Attitude team.
G
Giuseppe G.
Rating: 1 out of 5
no offense but i buy samples all over the world and they come in glass bottles ..
Response from rhumattitude.com
Grazie per l'ordine. Quando prendi un sample appare un messaggio che ti invita a fare clic per visualizzare l'offerta. Poi nel carrello appare un secondo messaggio. È scritto chiaramente che si tratta di PET e non di vetro, in particolare per evitare rotture (soprattutto per i trasporti lontano come per l'Italia). È tutto in francese siamo spiacenti. Ti abbiamo scritto una mail per farti proposte.
G
Gerard M.
Rating: 3 out of 5
Too syrupy, little lemon flavor. Far from matching Hediard's punch!
Translated reviews
Response from rhumattitude.com
Thank you for your feedback!
C
Cecile
Rating: 2 out of 5
I am disappointed with the size of the bottles. I thought they would be a bit bigger. I had bought a subscription as a Christmas gift but it still looks very small....so I didn't dare to give it. I have only tasted one rum so far, which is quite good. But I hope there will be more French rum in the next boxes.
Translated reviews
Response from rhumattitude.com
Thank you for your feedback. Everything is explained when you select our offer, the box of the month: https://www.rhumattitude.com/cave/box-du-mois/ The quantity is even indicated from the first line: "Each rum box consists of a tasting booklet and 4 quality rums (5 cl per rum)." Generally, we include at least 1 agricultural rum, but never more than two. We try to reflect the diversity of rums and let's not forget that French rum (mainly agricultural) represents less than 10% of global production. There are many very good rums outside of French rums that we want to introduce you to...
É
Émilie
Rating: 3 out of 5
2: Quite good rums and very good for the discovery offer.
Translated reviews
Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
A
Alex
Rating: 3 out of 5
6: I ordered 2 boxes. One arrived quickly in the countryside at a relay point, the other did not arrive on time for Christmas in Paris and the tracking did not work and no one could give me precise information. It's a shame. The box is very simple for a Christmas gift but at least the packaging is optimized. I would have probably preferred glass bottles... The rum selection is original, which is still the heart of the box, so that's positive. I hope the next deliveries will go better.
Translated reviews
Response from rhumattitude.com
Thank you for your feedback, which we take note of.
F
FREDERIC
Rating: 3 out of 5
The bottle received does not match my order. I did not receive the correct bottle (wrong vintage). The positive point is the discount offered as compensation. Despite this, I will order again on the site.
Translated reviews
Response from rhumattitude.com
Thank you for your feedback! Sorry for this little mishap that happens sometimes and see you soon on the site.
S
Serena P.
Rating: 1 out of 5
Nothing from my order arrived... supposedly out of stock... disappointed because I could have gotten these items elsewhere, but I was advised to choose this company... 1 Botran 18 out of two and even this one is not the bottle ordered. Then replace the other with the 15. Very difficult contact even by email. In short, I don't think I will order here again.
Translated reviews
Response from rhumattitude.com
Thank you for leaving a comment. Following an accidental stock outage, we offered you products from the same brand at an equivalent price, with your agreement. We are sorry to hear that you ultimately did not like it. We sent you an email and left a voicemail, please feel free to contact us again to see if there is still time to do something for you or at least to offer you a discount. We wish you a happy new year 2021. The Rhum Attitude team.
G
Gb
Rating: 2 out of 5
You offer services (paid) that you are not able to fulfill, so I don't see the point. Plus, not even a commercial gesture, nothing nothing nothing... next time I will order elsewhere, even if I can't deny the quality of some products
Translated reviews
Response from rhumattitude.com
Thank you for your review but what happened to you? Did you contact customer service so we could help or compensate you? Unless I'm mistaken, we haven't received any complaints from you regarding your order. Awaiting your response, The Rhum Attitude team
C
cassandra
Rating: 2 out of 5
Plastic bottle and not glass Label poorly glued, some don't hold! One wonders if it's really the corresponding rum inside Disappointed Otherwise delivered on time
Translated reviews
Response from rhumattitude.com
Thank you for your review regarding the PET bottles, it's indicated in the offer description: https://www.rhumattitude.com/cave/box-du-mois/ at the bottom of the page. The spirits are perfectly preserved, it avoids breakage and glass would force us to sell the box at a higher price. Regarding the labels, they are glued by hand. Everything is artisanal but that certainly does not justify poorly done work => we are therefore open to a photo for feedback that we will pass on to the logistics team, it's very useful for us to improve. Finally, the rums are the right ones, it's guaranteed 100% it concerns our credibility... When you have tasted (which is still the goal of all this) and compared with the tasting notes in the booklet, you will be convinced. The Rhum Attitude team
C
Cindy G.
Rating: 3 out of 5
I find it a shame that the containers are plastic, it detracts from the quality of the product. Moreover, I unfortunately came across a rum (African agricultural) that I did not like at all. The other four were however very good. I hope to have better luck next time.
Translated reviews
Response from rhumattitude.com
Thank you for your feedback. For the bottles, everything is indicated on our website. See https://www.rhumattitude.com/cave/box-du-mois/ at the very bottom. The P.E.T. does not alter the rum at all; on the contrary, it prevents breakage and allows us to sell the box at a lower price than if it were glass. As for the 5th rum offered, it is random. The principle of the box is to discover different types of rum and see what we like and what we like less. So it's normal, and you won't always like all the rums in the boxes. If you liked 4 out of 5, that's probably already more than average because it's very varied... The Rhum Attitude team.
O
odile G.
Rating: 3 out of 5
as agreed with gift wrapping
Translated reviews
Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
M
M.Thompson
Rating: 2 out of 5
Unfortunately disappointed, with the packaging as well as the message I wanted to include on the postcard. I will not recommend your site, despite a very interesting number of choices. Hoping you will take this comment seriously. Respectfully, Mr. Thompson
Translated reviews
Response from rhumattitude.com
Following your comment, we called you to better understand. We had a lot of orders to process for Christmas, and the formatting of the personalized word is not "automatic," which may explain, though not justify, the poor centering of the text. Regarding the gift wrapping, in the case of samples and considering their sizes, we prefer a suitable pouch that is described on this page: https://www.rhumattitude.com/paquet-cadeau-et-mot-personnalise-offerts/
S
SB
Rating: 1 out of 5
I wanted to please a friend who is a rum enthusiast, I ordered several miniatures (for me a miniature is a small version of the original container) when I received the order I was disappointed to receive simple identical bottles for the rums I had selected, while for me the bottle is what makes the product unique. Maybe the site should specify this.
Translated reviews
Response from rhumattitude.com
We are sorry for this disappointment. When you take a sample (which is different from a miniature) a message appears inviting you to click to discover the offer. Then in the cart, a second message appears. Finally, the photo of the box you purchased clearly shows that these are 'identical' bottles. The goal of this offer is clearly to taste, not to collect. We have sent you an email to offer some options (commercial gesture, return, etc.) The Rhum Attitude team.
We use cookies for audience measurement and improving user experience.
English 